The staff was very polite and service prompt in the hotel. The view was like from the Sound of music Ternnesee style. The pool is very well kept. The best thing was the price for the night. My wife and I returned home refreshed. The best kept secret is that it is strategically located to go to the smokey mountains... more

This motel has a great location and view on the west side of the property. Location is close to I-75 at Exit 25 in Cleveland,TN but not too close to the noise on the interstate. Great staff works at this location. Full breakfast buffet or menu and luch and dinner is served. more

Rooms were not very nice. Tracked in white stuff from balcony. Some rooms smelled of milldew. Brown stuff on ceiling more

Upon our stay for three nights for a convention, we noticed right off that the stay was not going to be pleasurable. The air conditoner was not cooling properly, no one here that could look at it much less fix it. Had to request a fan to make the stay tolerable. Well, the fan was just not cutting it, so... more

Breakfast was not included. They have a buffet for a charge. Couldn't even find free coffee (except the room stuff). Tile cracking in the bathroom. Trouble getting the toilet to flush. Bed was okay, TV was okay. View was excellent. Just blah. Just not up to what I expect from a Holiday Inn and it's prices. more

We stayed at this hotel three nights. On return from a whole day out, we found the stool full , it appeared the housekeeping staff took a dump and did not flush. We called manager he said he did not believe it, thus calling us lairs. We found three roachs in this room one alive 2 dead.The bathtub had not... more

The one positive thing I can say about this hotel is that the view is indeed beautiful. Negative things were: Dirty towels - the first towel I took off the towel rack had actual feces smeared all over it. When my husband took the towel to the front desk, they reluctantly gave him a couple of fresh towels. Business Center... more

during a recent stay at this Hotel, my rear plates were stolen from my truck. I reported it to the Cleveland Tn Police . narrowing it down as to when it happened i determined it happen late evening early morning in the hotel parking lot. though the parking lot was well lighted this hotel provides no security cameras. i reported... more

I am amazed that Hoilday Inn allows their good name to be displayed by this facility!!!!!!!! If there were many others like this one I would no longer stay at Holiday Inn!!! The only hi-light of my visit was the hospitality shown by the receptionist who tried to put on a good face in spite of the awkward position she... more