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Fairfield Inn & Suites Cleveland

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2815 Westside Drive NW, Cleveland, TN 37312
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Best prices for: 1 room 1 guest
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Fairfield Inn & Suites Cleveland
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123 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Kissimmee, FL
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff at this Inn was very friendly and helpful. The breakfast buffet was excellent and the ladies working it were a pure pleasure to dine with. Rooms were good. The only negative thing I can say is that our bed was slightly firm for my likings. My husband was fine. I would stay here again

Was this review helpful? Yes
Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you so much for taking the time to write such kind words about our hotel and staff. I will surely pass along your kind words to all of our staff . I hope that the next time you are in Cleveland that you will allow us the pleasure to serve you once again. More 

Greeneville, Tennessee, United States
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 26, 2015

I love the big beds and the many pillows. I stayed facing the parking lot and it was very quiet. But a friend stayed facing the interstate and he said he could hear the big trucks. All I know is that I had a microwave, a fridge, and free wi-fi and the windows would even open (a little bit) so... More 

Was this review helpful? Yes
Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

We are always happy to get a great review like this one. I know our staff will be thrilled with your positive comments about our hotel. It also good to hear that you made good use of our in room amenities as well. I hope that the next time you come thru Cleveland we will be your number one choice.... More 

Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 24, 2015

Driving north from Louisiana we need a place to stay near Chattanooga or Knoxville. This hotel has excellent reviews and locatedfor easy access. Some reviews have complained about road noise but we did not find it a problem.The room was comfortable and reasonably spacious with two televisions. It was clean and comfortably furnished. The king bed was comfortable. The bathroom... More 

Was this review helpful? Yes
Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

It is always so nice to read a review like this. All of our associates work so hard and to get a review like this goes a long way when we share it with them. I was very glad to hear that you found our rooms to be clean as well as spacious. I really hope that next time you... More 

Berlin, Germany
Level Contributor
97 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed May 8, 2015

Catering the needs of business travelers in a professional manner. Reasonable priced, free WIFI in rooms and free breakfast (of quite limited choice though). Small pool and gym. Friendly staff. Rooms towards the highway are a bit noisy.

Was this review helpful? Yes
Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you so much for taking the time to write a review of our hotel. I hope that the next time you are in town you will choose to stay with us again. Also, thank you for acknowledging our staff for their efforts. Again, thank you for taking the time to tell others about your experience. More 

Indianapolis, Indiana, USA
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed February 17, 2015

My daughter and I stayed here while on a college visit. I rate this hotel slightly better than average. The room was fine, very clean and reasonably comfortable. It did appear to be a bit dated in some areas while attempting to modernize in others. I may be nit picking but that's my observation. We did arrive late (around 11:30... More 

Was this review helpful? Yes 1
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you for taking the time to share your experience with us. We are so sorry you felt that we were dated. We strive to do our best to keep the hotel looking as new as the day it opened. I will also address the reception you had at the front desk with the team. I'm sorry they weren't welcoming... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 3, 2015

I cannot say a negative word about this hotel. We were traveling home and booked it through Trip Advisor about an hour before arriving. For $73.00 including taxes, it exceeded our expectations! Fresh fruit when we arrived and a full Breakfast in the morning. I highly recommend this hotel.

Was this review helpful? Yes 1
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you so much for sharing your experience with us. We are so happy that you enjoyed your stay! We hope to see you next time you are in Cleveland! More 

Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 16, 2014

Room was nice. It has a fridge, microwave and coffee pot. Hotel has free breakfast and an indoor pool. It was 24 degrees outside but we were in the pool. Hotel is near several restaurants. I would stay here again.

Was this review helpful? Yes
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you for taking the time to share your experience with us. We are glad you were able to enjoy our amenities and take advantage of our indoor pool even though the weather was cold. We look forward to seeing you again next time you are in Cleveland! More 

Orange, Virginia
Level Contributor
327 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed December 11, 2014

Desk staff was friendly. Room was getting a bit worn. Neither of the two electrical outlets in the desk lamp worked which made it harder to use my laptop. The thermostat was not regulated. My thermometer showed the room at 68 and the hotel control showed 77. With the thin duvet the hotel supplies, it's easy to feel the chill... More 

Was this review helpful? Yes
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you for taking the time to share your experience with us. We are so sorry we did not meet and exceed your expectations. I have shared your room inconvenience with the heating system with our Chief Engineer and we will get to the bottom of what was causing the issue with the temperature difference. I have also spoken with... More 

Level Contributor
125 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed December 9, 2014

Very nice, clean, roomy. Nice breakfast bar but we had very little sleep because it was so close to an interstate ramp. As nice as it was, there is no way we would visit here again because of the noise.

Was this review helpful? Yes
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you for sharing your experience with us. We are so sorry that you had trouble sleeping due to the noise from the interstate. We have done everything in our power to reduce the level of noise coming into the building, including installing double insulated windows. Our location next to the interstate does make it difficult to eliminate all the... More 

Level Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed December 5, 2014

Drove from Cincinnati to Cleveland Tennessee to take in a basketball game - Christian brothers at Lee University. (CBU won - barely.) This FF Inn was selected as I try to stay at Marriott family locations, plus this hotel is highly-rated on Trip Advisor. Good choice. Friendly greeting, good explanation of facilities, pool, free breakfast. Oh yes - excellent cookies... More 

Was this review helpful? Yes
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you for taking the time to share about your experience at our hotel. I am very happy that we were able to meet and exceed your expectations while you were our guest. We look forward to seeing you the next time you visit Cleveland! More 

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