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All 22 Cleveland hotels

Fairfield Inn & Suites Cleveland

2.5 of 5 Hotel   |   2815 Westside Drive NW, Cleveland, TN 37312
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83%
Ranked #5 of 22 hotels in Cleveland
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
cathi2014 Augusta, Georgia
  • Reviews (107)
  • Photos (25)
  • Amenities
  • Room tips (23)
  • Location
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107 people have reviewed this hotel

Traveler rating
    50
    39
    10
    2
    6
See reviews for
47
17
9
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
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English first
Augusta, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

you just can't beat the bedding, pillows & mattress at marriott chain hotels. This location has complimentary hot teas & coffee, as well as a hot & cold breakfast bar (eggs, sausage, waffles...as well as fruit, yogurt, skim milk). My husband and I enjoyed relaxing in the the jacuzzi hot tub, except for the loud peircing noise it made when... More

Was this review helpful? Yes
Sevierville, Tennessee
Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had made a reservation requesting top floor due to sleeping difficultues. We had stayed here before and had given a great review. However this time our request was not honored and Rachel seemed rather unconcerned. A real shame. I have bragged on this hotel to lots of people but doubt if I will do so again. What a difference... More

Was this review helpful? Yes
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you for taking the time to share your concerns with us about your last stay. I apologize that we were not able to fulfill your request for a top floor room. We were completely sold out during the week of your stay and unfortunately all of the higher floor rooms were already occupied prior to your arrival. We do... More

Prairieville, Louisiana
Top Contributor
68 reviews 68 reviews
16 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

After a very unpleasant experience trying to book this hotel at a reduced rate with expedia ,I just went ahead and booked in person. Rachel was more than eager to help me, went out of her way to accommodate us with a room and a corner parking spot for my son's show car. The rooms were nice and clean with... More

Was this review helpful? Yes
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you for sharing your experience with us. We are delighted that you enjoyed your stay and that our staff was able to take excellent care of you. We hope to see you next time you are in Cleveland! More

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed May 21, 2014

I stayed at the Fairfield for 4 months for work. They treated me like family, I loved my room it was always clean and it was surprising quite! The staff were just wonderful and always welcomed me when I came in from work or after my morning or evening workout........the fact that the Gym membership for the 24 hour gym... More

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Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you for taking the time to share your feedback with us about your stay. You were like family to us as well, and the entire staff was sad when you left. We know how hard it is when you are away from home for that long, so we try and take the extra steps to make every day feel... More

1 review
5 of 5 stars Reviewed May 17, 2014

My wife and I were on an extended motorcycle trip and ran into a weather buzzsaw with tornado and hail warnings on the evening we arrived in Cleveland, TN. The hotel staff were more than accommodating in helping to find shelter for my motorcycle and trailer to help alleviate concerns about hail damage to the relatively soft plastic and fiberglass... More

Was this review helpful? Yes
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you so much for sharing your feedback with us. I remember this day well, and we are so glad that we were able to give you shelter when those bad storms moved though. We are so thankful that you chose to stay with us. We are glad that we were able to help! We hope to see you next... More

Ripley, Tennessee
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 8, 2014

I have put off writing this review long enough, but feel very compelled to do so. I checked in on Thursday, April 4th and had plans of staying two nights due to attending a training. Around 11:30 pm, the room next door started having a domestic fight with screams, furniture being knocked around, and cursing, and threats. I awoke and... More

Was this review helpful? Yes 1
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

I want to start out by offering my sincere apologies in the lack of communication on the issue you experienced at our hotel during your stay. There was a breakdown in communication as to who was supposed to call to talk about this, and for that I am sorry. We really try our best to respond to all guest comments... More

Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 22, 2014

So nice to see a hotel use colors in a room, instead of the usual dark colors; Even the curtains & rollaway chair are colorful; Very clean, beds super comfortable & firm, & nice soft comforter.Tastefully decorated throughout, with flowered carpet in hallways, & lots of nice touches.

Was this review helpful? Yes 1
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you so much for taking the time to share your comments about your stay with us. We are very glad we were able to exceed your expectations during your stay, and are glad you enjoyed the color scheme of our hotel. Our hotel is using the Green Tea package that was provided by Marriott, and we have been able... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 6, 2014

i would stay again here matt the manager very nice guy and very honest. Very helpfulwhen we arrived the lady at the front desk was very nice..the room was clean and tidy the pool looked super nice but didnt get there till late so never got to use it..over all very nice place

Was this review helpful? Yes
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you for taking the time to share your feedback about your stay with us. I am so glad that myself and my staff were able to assist you, and we are glad to hear you enjoyed your stay. We look forward to seeing you again next time you are in the Cleveland area! More

Pittsburgh
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 5, 2014

We were on our way to Florida and stayed at the Fairfield Inn after driving 12 hours. I had bid on Priceline and was awarded this motel at a price of $72.00, including tax. We were very pleased with everything. The bed was comfy. The room was clean. It would have been nice if breakfast started at 6 AM for... More

Was this review helpful? Yes
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you so much for sharing your experience at our hotel with us. We are so happy that we were able to make your stay enjoyable, and even happier that you would stay with us again! We look forward to having you back. More

Canada
Top Contributor
71 reviews 71 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 26, 2014

Long day driving and a couple of more days to go but a stop-over in Cleveland made a great difference in our mind set. The girl's at the front desk were welcoming, introducing themselves and giving us maps and directions of places to go to have our evening meal. Our room was very well appointed and bed was very comfy.... More

Was this review helpful? Yes 1
Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you for taking the time to share your experience at our hotel with us. I am glad that your stay was to your satisfaction, and I am glad the stopover gave you some time to rest before heading back on the road. In regards to the computer keyboards, I will see to it personally that this is taken care... More

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Additional Information about Fairfield Inn & Suites Cleveland

Address: 2815 Westside Drive NW, Cleveland, TN 37312
Phone Number:
Location: United States > Tennessee > Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Cleveland 2.5*
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Also Known As:
Fairfield Inn And Suites Cleveland
Fairfield Inn & Suites Cleveland Hotel Cleveland
Fairfield Inn Cleveland

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#3 Green Hotel in Cleveland
Hotel Class
Number of rooms
1

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