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Fairfield Inn & Suites Cleveland

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2815 Westside Drive NW, Cleveland, TN 37312
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Fairfield Inn & Suites Cleveland
Fairfield Inn & Suites Cleveland
Fairfield Inn & Suites Cleveland
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Fairfield Inn & Suites Cleveland
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    126 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (28)
    Date | Rating
    • English first
    • Any
    English first
    • All months
      (126)
    • Mar-May only
      (29)
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      (43)
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    Georgia
    Level Contributor
    60 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 18 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    The rooms were clean/ The hallways were a bit hot. The room was nice and cool upon our arrival. Our room was close to the interstate so a bit noisy at night if you are use to total quiet at night. The beds were comfortable. The breakfast was good with waffles, bagels, muffins, cereal, scrabbled egg, sausage, juices and milk.

    Was this review helpful? Yes
    Spring Hill, TN
    Level Contributor
    10 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    3 of 5 stars Reviewed 2 weeks ago

    We recently stayed one night here before rafting the next day. We always stay in Mariott hotels because my mom is a rewards member. Everything was fine as far as check-in, service, and cleanliness. However, none of us slept a wink. The beds were very hard and after a day of travel in the car, it would have been nice... More 

    Was this review helpful? Yes
    Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

    Thank you very much for taking the time to write a review of our hotel. It is always great to receive helpful feedback. I would like to apologize for the issues you encountered during your stay with us. Thank you again for giving us the feedback on the breakfast. This is an area we are constantly trying to improve upon.... More 

    Level Contributor
    10 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    Stopped after a long day of travel.. Beautiful room & set-up.. Had king bed in a semi private room & pull out couch bed.. 2 tv's, & nice large bathroom!! Very clean & comfortable.. Had hot & cold complimentary breakfast options.. Fairfield Marriott is now my new fave hotel :) you'll be seeing us again

    Was this review helpful? Yes
    Kissimmee, FL
    Level Contributor
    16 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 12 helpful votes
    4 of 5 stars Reviewed June 6, 2015

    The staff at this Inn was very friendly and helpful. The breakfast buffet was excellent and the ladies working it were a pure pleasure to dine with. Rooms were good. The only negative thing I can say is that our bed was slightly firm for my likings. My husband was fine. I would stay here again

    Was this review helpful? Yes 1
    Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

    Thank you so much for taking the time to write such kind words about our hotel and staff. I will surely pass along your kind words to all of our staff . I hope that the next time you are in Cleveland that you will allow us the pleasure to serve you once again. More 

    Greeneville, Tennessee, United States
    Level Contributor
    40 reviews
    9 hotel reviews
    common_n_hotel_reviews_1bd8 32 helpful votes
    5 of 5 stars Reviewed May 26, 2015

    I love the big beds and the many pillows. I stayed facing the parking lot and it was very quiet. But a friend stayed facing the interstate and he said he could hear the big trucks. All I know is that I had a microwave, a fridge, and free wi-fi and the windows would even open (a little bit) so... More 

    Was this review helpful? Yes
    Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

    We are always happy to get a great review like this one. I know our staff will be thrilled with your positive comments about our hotel. It also good to hear that you made good use of our in room amenities as well. I hope that the next time you come thru Cleveland we will be your number one choice.... More 

    Level Contributor
    21 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 12 helpful votes
    5 of 5 stars Reviewed May 24, 2015

    Driving north from Louisiana we need a place to stay near Chattanooga or Knoxville. This hotel has excellent reviews and locatedfor easy access. Some reviews have complained about road noise but we did not find it a problem.The room was comfortable and reasonably spacious with two televisions. It was clean and comfortably furnished. The king bed was comfortable. The bathroom... More 

    Was this review helpful? Yes
    Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

    It is always so nice to read a review like this. All of our associates work so hard and to get a review like this goes a long way when we share it with them. I was very glad to hear that you found our rooms to be clean as well as spacious. I really hope that next time you... More 

    Berlin, Germany
    Level Contributor
    97 reviews
    58 hotel reviews
    common_n_hotel_reviews_1bd8 73 helpful votes
    3 of 5 stars Reviewed May 8, 2015

    Catering the needs of business travelers in a professional manner. Reasonable priced, free WIFI in rooms and free breakfast (of quite limited choice though). Small pool and gym. Friendly staff. Rooms towards the highway are a bit noisy.

    Was this review helpful? Yes
    Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

    Thank you so much for taking the time to write a review of our hotel. I hope that the next time you are in town you will choose to stay with us again. Also, thank you for acknowledging our staff for their efforts. Again, thank you for taking the time to tell others about your experience. More 

    Indianapolis, Indiana, USA
    Level Contributor
    23 reviews
    14 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    3 of 5 stars Reviewed February 17, 2015

    My daughter and I stayed here while on a college visit. I rate this hotel slightly better than average. The room was fine, very clean and reasonably comfortable. It did appear to be a bit dated in some areas while attempting to modernize in others. I may be nit picking but that's my observation. We did arrive late (around 11:30... More 

    Was this review helpful? Yes 1
    Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

    Thank you for taking the time to share your experience with us. We are so sorry you felt that we were dated. We strive to do our best to keep the hotel looking as new as the day it opened. I will also address the reception you had at the front desk with the team. I'm sorry they weren't welcoming... More 

    Level Contributor
    9 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    5 of 5 stars Reviewed January 3, 2015

    I cannot say a negative word about this hotel. We were traveling home and booked it through Trip Advisor about an hour before arriving. For $73.00 including taxes, it exceeded our expectations! Fresh fruit when we arrived and a full Breakfast in the morning. I highly recommend this hotel.

    Was this review helpful? Yes 1
    Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

    Thank you so much for sharing your experience with us. We are so happy that you enjoyed your stay! We hope to see you next time you are in Cleveland! More 

    Level Contributor
    19 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    4 of 5 stars Reviewed December 16, 2014

    Room was nice. It has a fridge, microwave and coffee pot. Hotel has free breakfast and an indoor pool. It was 24 degrees outside but we were in the pool. Hotel is near several restaurants. I would stay here again.

    Was this review helpful? Yes
    Matthew_Pieniaszek, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

    Thank you for taking the time to share your experience with us. We are glad you were able to enjoy our amenities and take advantage of our indoor pool even though the weather was cold. We look forward to seeing you again next time you are in Cleveland! More 

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