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Fairfield Inn & Suites Cleveland

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2815 Westside Drive NW, Cleveland, TN 37312
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1 room 1 adult
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Fairfield Inn & Suites Cleveland
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143 Reviews from our TripAdvisor Community

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TN
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We recently stayed at the Fairfield Inn & Suites in Cleveland. The hotel was very clean and the staff was excellent. My only complaint is that there is A LOT of noise from the interstate. If you are a light sleeper, bring ear plugs. Breakfast was average as far as continental breakfasts go.

Helpful?
Thank traveler80158
Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Traveler80158, thank you so much for choosing to stay with us and taking the time to write a review. I was and I know my staff will be happy to hear about how excellent they are. We have a very hardworking group of people here. I also wanted to apologize for the amount of noise you experienced during your recent... More 

1 review
2 of 5 stars Reviewed January 1, 2016 via mobile

Disappointed. My husband insisted we stay at this specific hotel since the Fairfield on Lookout Mtn was booked. Very noisy interstate. Hotel does smell clean in the lobby but I had to use half a container of Lysol wipes in our bathroom before we used it. I wrote a complaint card which was followed up by a phone call in... More 

Helpful?
Thank rvrmom
Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you so much for sharing your experience at our hotel with us. Myself and my entire staff would like to apologize for the issues you experienced. We have shared your comments with our Housekeeping Department. I hope that the next time your travels bring you to Cleveland you would give us another chance to show you how great we... More 

Level Contributor
13 reviews
3 hotel reviews
5 of 5 stars Reviewed December 18, 2015 via mobile

This was a clean ...I mean clean hotel. I could smell the slight hint of bleach and fabric cleaner in the bed covers. I can't tell u a time ever that has happened. Staff was excellent. Price was fair. We booked through hotels.com from this site when given the better deal. The only thing I didn't like was the bed... More 

Helpful?
Thank kdbug1976
Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

WOW! kdbug1976 thank you so much for this wonderful review. It is always so great to hear about someone's stay with us especially when it is a positive one. I hope that the next time you are in Cleveland you come see us again. More 

Youngstown, Ohio
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 1, 2015

The hotel was lovely! The ladies on duty the evening of Monday, November 23 were gracious and welcoming!! Very helpful and pleasant. They gave us a good suggestion for dinner at a local restaurant, something we always try to do when traveling! I would stay here again any time!

Helpful?
Thank Mary C
Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Mxdad172, Thank you so for choosing to stay with us and telling everyone about your experience. It is always so nice to here when people say that we are an updated hotel. This April we will be turning 8 years old and have just begun renovating our hotel for the first time as of December 1st of this year. I... More 

Flora, Mississippi
2 reviews
5 of 5 stars Reviewed November 25, 2015 via mobile

My wife and I stayed here on the way to visit family. Very new and updated Fairfield. As I am a very frequent traveler with Marriott they upgraded us to a suite, very comfortable bed, hot shower and good FREE breakfast. Hotel staff was very friendly and accommodating. Over all the rooms and public area were clean and updated. Would... More 

Helpful?
Thank Mxdad172
Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Mxdad172, Thank you so much for your wonderful review of our hotel. We take great pride and care when it comes to taking care of our guests. I am so glad we delivered on our staff promises to you. I look forward to having the pleasure of serving you again when your travels bring you to Cleveland. More 

Port Vincent
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 14, 2015

Stopped here to take an overnight break from the rain. Kathy at the front desk was able to get us a room with even a senior discount. There were a few people checking in ahead of us and the desk clerk could of used some help but she was still friendly and very courteous. The room was nice and there... More 

Helpful?
Thank Reesincal
Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Reesincal, Thank you so much for staying with us giving us a review of your stay. I will let Kathy know that she was mentioned in this review I'm sure she will be thrilled. Thank you again for taking time out of your day to let us know how we are doing. More 

Buena Vista, Colorado
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 28, 2015

We stay at this hotel several times a month and it is what you would expect from a small town and a Fairfield Inn. It is clean and comfortable. What is so much better than you would expect is the staff and customer service. They are one of the most accommodating hotels we stay in and do everything to make... More 

Helpful?
Thank Lindy C
Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Lindy C, Thank you so much for this wonderful review. It is so great to hear how much you love our hotel. I will let Amanda and Megan know that you have mentioned them in this review is well. I know we will have the pleasure of serving you again soon and we are looking forward to it. More 

Florida
Level Contributor
139 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed October 25, 2015

This hotel was pricey, we thought. Way more than other hotels of same we have stayed and in a small town. But the place was very nice and quiet, beds comfortable. Within walking distance to a couple of restaurants. Front desk "gal" very helpful and accommodating.

Helpful?
Thank Annatha
Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Thank you for taking the time to post a review of our hotel. I was happy to hear that you found our hotel a comfortable place to stay. I am also glad that you found our staff accommodating and helpful. I hope that the next time you are in town you will give us the pleasure of serving you one... More 

Springboro, Ohio
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 17, 2015

We stayed here while in town for a friends wedding. Our room was nice size with a sitting/TV/desk area separate from the bedroom. In room microwave and coffee maker were handy as was the iron and ironing board. It was a bit chilly at night so I pulled out the extra blanket in the room... It was more like sand... More 

Helpful?
Thank Debra G
Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Debra G, Thank you so much for taking the time to leave us a review of your stay. I am so happy to hear that you enjoyed your stay with us. I am also pleased to hear that you got a chance to use all of our great amenities that we offer in our rooms. I hope that the next... More 

Kettering
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed October 14, 2015

We have stayed at this hotel several times over the last year and have previously been very happy. However, we were very disappointed with our recent stay of three nights. The housekeeping overall was poor. Towels not replaced, one plastic cup for three days, beds were poorly made and simply not professional in appearance, had to get soap from the... More 

Helpful?
Thank Paul A
Ethan B, General Manager at Fairfield Inn & Suites Cleveland, responded to this review

Paul A, Thank you so much for your review. I appreciate your honesty about your experience. I am glad we had the opportunity to speak before you left that morning. I know that the next time you are a guest of ours you will have a truly wonderful stay. Thank you again and we look forward to serving you soon. More 

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