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All 22 Cleveland hotels

Douglas Inn & Suites

2.0 of 5 Hotel   |   2600 Westside Drive, Cleveland, TN 37312
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Douglas Inn & Suites
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66%
Ranked #7 of 22 hotels in Cleveland
A recent review
4 of 5 stars reviewed 2 weeks ago
David B Mount Bethel, Pennsylvania, United States
  • Overview
  • Reviews (36)
  • Photos (7)
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  • Amenities
  • Q&A (1)
  • Room tips (8)
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36 people have reviewed this hotel

Traveler rating
    15
    8
    7
    4
    2
See reviews for
14
8
4
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Mount Bethel, Pennsylvania, United States
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Our room is clean, comfortable and affordable. We are here dropping off our son at Lee University. The college is about a 3 minutes away. There are several chain restaurants near by and a Starbucks for the caffeine addict. We will be returning to this hotel!

Was this review helpful? Yes 1
Douglas Inn a, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Thank your for staying with us here at Douglas Inn. We are so happy to offer Lee University Parents and Students a GREAT discount. We are a family oriented Hotel so we know how expensive College can be. We offer the Lee Discount year around to help you save on your hard earned money. We are glad you took the... More

Contributor
19 reviews 19 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 26, 2014

This hotel was great for an overnight stay. We were greeted at check-in by a really lovely lady who was friendly and helpful - I think she was the manager of the hotel. We believe the value for money was great. The room is spacious and surprisingly modern with a nice bathroom. We brought cereal up to our room from... More

Was this review helpful? Yes
Douglas Inn a, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Thank you for Choosing to stay with us while you are here with your child at Lee University. We offer a great rate when you call to book your stay for Lee University Parents and Students. We are a Family Oriented Hotel and know how expensive College can be for the Parents. We are glad you enjoyed your stay. The... More

Greensboro, North Carolina
Contributor
16 reviews 16 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 22, 2014

We make at least one trip a year to Cleveland. Location is great. The staff was always ready to accommodate us. Our AC was making a strange noise and the repairman was there in just a few minutes and had it fixed in less than 10 minutes. Since we travel with a limited mobility elderly person, the ground floor suites... More

Was this review helpful? Yes
Fort Lauderdale, FL
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 2, 2014

Cathy, at the desk, welcomed us when we arrived. She called to check on us after we got settled in. We stayed 2 nights in a downstairs exterior access room because we brought a pet. It was a tad smaller than the room we have stayed in upstairs but not by much. The room was clean and smelled fresh. The... More

Was this review helpful? Yes 2
Holden, Louisiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2014

On a recent trip to Pigeon Forge, we stayed at Douglas Inn. We only needed an overnight stay and after I read the reviews, I booked a room. Everything was clean and the staff was very helpful. They had all the amenities you could want in a room and the beds were very comfortable! When we went down to breakfast,... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 29, 2014

Staff was awesome! We needed some aspirin and they didn’t have any for sale. Instead of having to go to a store they offered us some aspirin; which I have no doubt come from the staff’s own personal stash. The hotel is clean and right off the interstate. The only reason I didn’t give them 5 stars was that housekeeping... More

Was this review helpful? Yes 1
Douglas Inn a, Front Office Manager at Douglas Inn & Suites, responded to this review

Thank you for your review. I apologize for any problems you had with your toilet. Our staff does have their own restroom and however are NOT allowed to use any part of a guests room period. I'm not for sure what happened there and am sorry for you feeling violated. We are happy that you enjoyed all other aspects of... More

Chattanooga, Tennessee
1 review
3 of 5 stars Reviewed April 10, 2014 via mobile

I was charged extra for something I didn't do. Someone took our towels so the staff decided to charge me the $$ for what someone else has done. I guess they must really need the money as I do NOT need the towels. They were very rude! So, with that being said if they can sleep knowing they took money... More

Was this review helpful? Yes
TinessaDixon, Front Office Manager at Douglas Inn & Suites, responded to this review

We are very sorry for any inconvenience that you may have encountered while staying here at Douglas Inn and Suites of Cleveland. We are committed to keeping our costs down so we can keep our affordable rates for our guests but still get the same quality and customer service. We have company policies that we must adhere to which include... More

Hogansville, GA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2014

My husband, mother, and I stayed for two nights in a suite and we brought our four and a half to five month old large breed puppy with us. The front desk staff were very helpful and nice. We loved our suite. It was roomy and very comfortable. We will definitely stay here again. We will also recommend it to... More

Was this review helpful? Yes 1
Douglas Inn a, Manager at Douglas Inn & Suites, responded to this review

Thank you for your review. All of our guests comments are very important to us. We love to get reviews letting us know how we are doing. We are so glad you chose to stay with us and enjoyed your stay. I personally think we have the cleanest, most friendly hotel around this area. We hope to see you again... More

Clarksville, Tennessee
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 31, 2014

We arrived expecting to stay 3 nights, but we encountered a situation where the 3rd night had not been put into the computer. A couple of other small situations occurred. The owners and Tinessa Dixon, manager, immediately corrected mistakes. They upgraded our room the 3rd night to a suite, and didn't charge for our dog's stay because of the unexpected... More

Was this review helpful? Yes
Douglas Inn a, Front Office Manager at Douglas Inn & Suites, responded to this review

Beverly, we certainly enjoyed you guys as much as you enjoyed us. I am so glad that we could make your stay a great one. I know your husband had a great birthday staying with us. We certainly appreciate your feedback and hope to see you guys again real soon. More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 23, 2014

Great hotel for the price (or twice the price for that matter). The staff was friendly and the room was clean. This hotel is perfect for an overnight stay while on the road but I don't see it as the type for a longer stay because it is simple. Even my sister who it's a freak about dirty hotels enjoyed... More

Was this review helpful? Yes 2
Douglas Inn a, Front Office Manager at Douglas Inn & Suites, responded to this review

Caleb, we are certainly glad you and your sister enjoyed your stay with us. We do have the most hospitable staff in Cleveland. We pride ourselves on cleanliness and comfort. Thank you for your feedback and we look forward to seeing you guys again real soon. More

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Additional Information about Douglas Inn & Suites

Address: 2600 Westside Drive, Cleveland, TN 37312
Location: United States > Tennessee > Cleveland
Price Range (Based on Average Rates): $
Hotel Class:2 star — Douglas Inn & Suites 2*
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Also Known As:
Douglas Inn And Suites
Douglas Hotel Cleveland

7 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style
#2 Best Value Hotel in Cleveland
Hotel Class
Official Description (provided by the hotel)
It Is With Great Pleasure That I Extend To You A Heartfelt Welcome To The New Douglas Inn & Suites. Being a fellow traveler staying at various motels, hotels and inns, I saw a need for a new place to stay that offers the comforts of home combined with affordability. Long hours and hard work have gone into the planning of this new facility to bring you superb accommodations and personal service - insuring you a pleasant and relaxing stay. Whether you're on business, pleasure or visiting family and friends, I'm confident our amenities will surpass your expectations. Thank you for choosing Douglas Inn & Suites. May you have a wonderful stay at Douglas Inn & Suites Cleveland, Tennessee.We are now offering Weekly Rates. Please call for pricing. ... more   less 
Number of rooms
40

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Douglas Inn & Suites and other travelers.
1 question
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Oak Ridge, TN
17 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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