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Douglas Inn & Suites

Certificate of Excellence
2600 Westside Drive, Cleveland, TN 37312
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Douglas Inn & Suites
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69 Reviews from our TripAdvisor Community

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Traveler rating
    33
    16
    10
    5
    5
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27
11
11
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
  • All months
    (69)
  • Mar-May only
    (15)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (12)
All months
1 review
4 of 5 stars Reviewed 1 week ago

Ok. Really good sized room. My family of 5 fit comfortably while only using 1 air master for the 5th on the floor. AC was not in when we walked in the room, but it was strong enough to cool it down FAST and I am hot by nature. The shower was great. Good water pressure, the head was high... More 

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Rutland, Vermont
2 reviews
4 of 5 stars Reviewed 1 week ago

I was pleasantly surprised at the accommodations. The room was clean and furnishings were up-to -date with modern solid surface countertops. Bed was very comfortable. Staff was friendly and welcoming. It is a safe area to stay and a quiet atmosphere and conveniently located. A nice place to stay and at a reasonable price. Wouldn't hesitate to stay here again!

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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We spent the night on a family trip down to FL! It was a great price, clean, and nicely updated! We were very pleased with our room, after a long day of travel!! We would definitely stay again! And look forward to it!!

Was this review helpful? Yes 1
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

we are pleased that your stay was made comfortable and we were able to provide the necessary accommodation for your family. Please come again soon. Thank you for staying with us. More 

Maple Grove, Minnesota
4 of 5 stars Reviewed 3 weeks ago

We have traveled the the GA/TN border several times this year. We found the Douglas in the be a very pleasant and quiet place to stay with very friendly staff and the Kings suite was extremely comfortable. Would most definitely stay again.

Was this review helpful? Yes
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

we would like to first and foremost thank you for your most recent stay with us. We also would like to thank you for taking the time to review our property. I will be sure to pass on your review to my staff! Thank you for staying with us. see you soon. More 

Asheville, North Carolina
1 of 5 stars Reviewed 4 weeks ago

The room was not real clean. The refrigerator still had old food in it. Also the room had many dead and alive water bugs in it. I talked to the person in the front desk they just said we treated the room for water bugs. My wife and I also was itching. We were going to stay for five days,... More 

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DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

we are sorry to hear that your stay did not meet your expectations. your comments will help us improvements. once again we are sorry for inconvenience. we will work on improving on that. Thank you and we hope to see you again in the future. More 

1 review
5 of 5 stars Reviewed June 15, 2015

We enjoyed our stay at Douglas Inn. They were so friendly and very accommodating. We were in Cleveland for graduation at Lee University they kept our room open until we could come back and change for our trip home. The beds were comfortable and we were very impressed with the newer updates in the rooms. We also enjoyed our breakfast... More 

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DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

we appreciate your sharing your experience with us and we are pleased that you enjoyed your stay. It is make us proud that you had a grate experience with us. We hope to see you soon again. More 

Atlanta, Georgia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 15, 2015

What a surprise to find a great hotel that offers airline employees discounts. The lady at check in was very friendly and was a breeze. Went to the 2nd floor to find a very comfortable bed and clean room. Thats all I want anyway. Breakfast could have been a little better but Cracker Barrel is right behind the hotel.

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DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Thank you for staying with us and we appreciate your comments. we are very pleased that we met your expectation. Please come again soon. More 

Woodbridge, Virginia, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 14, 2015

This lovely and small hotel was a welcome respite after a long day of travel. Clean, updated furnishings, friendly professional staff, very good breakfast. We are adding this to our "for sure" stay list as we pass along this route a couple of times each year.

Was this review helpful? Yes
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

we appreciate your comments and greatful to have guests like your staying with us which helps us to provide that best we can. Thank you for staying with us. More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed June 6, 2015

I spent the night here while on my way to my final destination. I got a room on the 2nd floor facing the front. There is a Cracker Barrel restaurant behind the hotel. Front desk staff was helpful, knowledgeable, and friendly. Didn't smell any cigarette smoke in the hotel while there. Has a great elevator so you don't have to... More 

Was this review helpful? Yes
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Thank you for your nice comments and we appreciate your business your nice comments motivates all the staff to do well. Thank you see you soon again. More 

1 review
1 of 5 stars Reviewed May 27, 2015 via mobile

The room was dirty, the freezer wasn't even cleaned very well, coffee maker still had some sort of coffee grinds in it and also the vending machine had mold on it, don't check in this hotel, people are rude and unfriendly

Was this review helpful? Yes
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Thank you for your comments. we appreciate all guest comments and take them seriously. Our first priority is clean rooms and thank you for letting us know that housekeeper did clean freeze. sorry for the inconvenience. your comments will help us make improvement that need to ensure a great stay. We hope to see you in the future. More 

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Prices are for 1 room, 2 adults
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