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Douglas Inn & Suites

Certificate of Excellence
2600 Westside Drive, Cleveland, TN 37312
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Douglas Inn & Suites
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88 Reviews from our TripAdvisor Community

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lulubones
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

Have stayed at this hotel a few times now and booked again and every time its has been excellent. The staff are the best your find anywere very helpful and friendly a credit to this hotel. The rooms are very clean and kept like that thoughtout the whole stay. Breakfast is good.

Helpful?
Thank lulubones
Mount Dora, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago

I recently stayed here for two nights while visiting. Clean building & room. The room had everything we needed during our stay + more features such as extra storage spaces on the night stands, lamps with USB port on each end table, comfy office chair, hairdryer, etc. The bed was comfortable as well as the blankets, sheets, and pillows provided.... More 

Helpful?
Thank Jessica M
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Thank you for your kind comments about our hotel! I will definitely pass them along to the rest of our staff. We value you as our guest and always want you to have the best stay possible! Again, thank you for taking the time to provide us with feedback. More 

Cleveland, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

Second time staying here. Like the atmosphere and excellent service. Professional but friendly staff. It is a relaxing and feels like a safe place to stay. Really like this hotel. Like having the Cracker Barrel next door. Just all very convenient.

Helpful?
Thank offdcuff
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Thank you for providing us with feedback about your recent stay. We are glad that you had an enjoyable experience with us! Please keep us in mind the next time you are in the Cleveland area. More 

Thornhill, Canada
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed December 28, 2015 via mobile

Comfortable beds, clean room, quiet. WiFi was speedy, though hard to login for some devices. Hot breakfast and coffee were OK. Mexican restaurant nearby, recommended by front desk, was spectacular! (Las Margaritas)

Helpful?
Thank Eric R
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

We are delighted that you had a nice experience during your stay! Thank you for your loyalty to our hotel and we look forward to seeing you the next time. More 

DULUTH
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 25, 2015

3 night stay. Clean room. No noise. Breakfast was mediocre, but it was free. Cracker barrel was right next door, so no real issue there. The morning after our second night, I was in the sitting area above the front desk. Apparently there is a long term resident in this hotel. He was complaining about a $25 late fee, even... More 

Helpful?
2 Thank ANDREW K
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

We are so sorry for the bad experience that you had. We have been consistently ranked as one of the best In our hotel based on guest feedback. Clearly your experience was out of the ordinary and I will personally look into it to see how we can improve. Thank you for the feedback and please come back and give... More 

Wooster, Ohio
Level Contributor
103 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed December 17, 2015

Nice hotel for a reasonable price, that was clean, but had an odor. It could use some cosmetic work. It had a large bathroom, iron, coffee maker, hair dryer, exercise room, microwave, and frig. There was a hot breakfast, but it wasn't diabetic friendly. Next door to a Cracker Barrel.

Helpful?
Thank Julie H
DouglasInn, Public Relations Manager at Douglas Inn & Suites, responded to this review

First we would like to thank you for staying with us, and thank you for letting us know about the issues that you found. I have spoken housekeeping about this. I hope you will give us another try. We look forward to seeing you again. More 

Cleveland, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 7, 2015 via mobile

We checked in on thanksgiving day. The room was much nicer than I thought it would be for the price. It was clean and well stocked. They allowed is to check in early to make our family dinner. Great staff and a very nice property.

Helpful?
Thank BUSINESSTRAVLERTN
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Thank you so much for the kind review. I am so glad you were so happy with your stay and took the time to write a review for us. We hope to see you back again very soon! More 

Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 27, 2015

I gave this a top rating as I think it is tops for the price. We need a place to stay on our way to Florida from Canada and back. The location is just off I 75. There is a Cracker Barrel immediately behind and numerous other restaurants and gas stations. The room is spacious with TV microwave and fridge.... More 

Helpful?
1 Thank Pamela H
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

I appreciate and thank you for selecting to stay with us here at the Douglas Inn & Suites. I know how important is time away and I am so glad you enjoyed your visit. Thank you for your business and please visit us again soon. More 

Harrisburg, Pennsylvania
Level Contributor
2 reviews
5 of 5 stars Reviewed October 26, 2015

The beds are comfy. I loved the upstairs lobby that is like a Southern parlor. Made me feel right at home. There is an elevator for those who are so inclined. The free breakfast was very good. The coffee is excellent and can be made 1 cup at a time so there is never stale coffee in the lobby. Plus... More 

Helpful?
Thank Barbara M
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

We are pleased that your stay was made comfortable and we were able to provide the necessary accommodation for your stay. we will see you soon. More 

Largo, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 23, 2015

It is more Motel than Hotel. Door to room didn't fit the frame could see light thru the 1/2 inch gap. room smell of smoke for a non-smoking room. Breakfast had NO COFFEE no fruit or yogurt Towels were old & stained The on-line pictures are very deceiving will never stay their again.

Helpful?
Thank Linda Q
DouglasInn, Public Relations Manager at Douglas Inn & Suites, responded to this review

Thank You for staying with us and we appreciated your comments we have taken your suggestion on putting but we always have coffee and apple in our breakfast room. Once again we are sorry for the inconvenience we appreciate all our guest comments and we will work on improving. More 

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