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Douglas Inn & Suites

Certificate of Excellence
2600 Westside Drive, Cleveland, TN 37312
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1 room 1 guest
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Douglas Inn & Suites
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73 Reviews from our TripAdvisor Community

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Traveler rating
    35
    17
    11
    5
    5
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30
11
11
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
  • All months
    (73)
  • Mar-May only
    (15)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (12)
All months
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

This is the fourth mid range hotel I have stayed at in Cleveland on business. My main criteria is a clean, inexpensive hotel that I feel safe in traveling alone. I am torn. From the outside this hotel is unimpressive. The downstairs are all exterior doors and there were people hanging outside smoking and a group of bikers hanging out... More 

Was this review helpful? Yes
Brandon, MS
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

,My sister, niece and I stayed here and just loved our stay in this updated, comfortable hotel. The staff were so friendly and helpful. Our room was cheerful, clean and the bed was beautifully made; we even had a recliner! We were on the 2nd floor and there was a wonderful sitting area with tables, chairs and a sofa so... More 

Was this review helpful? Yes 1
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Wow! What a great review. We are so glad you enjoyed your stay. Please come stay with us again. More 

Beaverton, Oregon
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good central location to school and shopping for LeeU kids. The hotel staff was super friendly. Free wifi, parking, and breakfast. It also has a wager and dryer. Clean room with comfy beds. We will stay here again. Go Flames!

Was this review helpful? Yes 1
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Thank you so much for the review. we are happy to hear that you enjoyed your recent stay with us. Please come back, and stay with us. More 

Indiana, Usa
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was clean and beds were comfortable. The people were friendly. Room was average size. The tv was an older tube type TV, which was not a big deal, unless you are planning on staying in your room. Free breakfast was ok - make your own wafflers, biscuits & gravy, eggs, cereal, pastries, bagels. Good hotel for the price.

Was this review helpful? Yes 3
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Thank you so much for the great comments! I really appreciate you taking the time to share your comments with others. I am so glad you had a great stay. We hope to see you again very soon!!! More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 20, 2015

Ok. Really good sized room. My family of 5 fit comfortably while only using 1 air master for the 5th on the floor. AC was not in when we walked in the room, but it was strong enough to cool it down FAST and I am hot by nature. The shower was great. Good water pressure, the head was high... More 

Was this review helpful? Yes 2
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

I am so heppy to hear you were pleased with the hotel and your stay. we hope to see you back at the dougas inn & suites soon. More 

Rutland, Vermont
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 20, 2015

I was pleasantly surprised at the accommodations. The room was clean and furnishings were up-to -date with modern solid surface countertops. Bed was very comfortable. Staff was friendly and welcoming. It is a safe area to stay and a quiet atmosphere and conveniently located. A nice place to stay and at a reasonable price. Wouldn't hesitate to stay here again!

Was this review helpful? Yes 5
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Thank you for staying with us. I appreciate all the kind word you had for us on the trip advisor review. We look forward to seeing you again. More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 5, 2015 via mobile

We spent the night on a family trip down to FL! It was a great price, clean, and nicely updated! We were very pleased with our room, after a long day of travel!! We would definitely stay again! And look forward to it!!

Was this review helpful? Yes 3
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

we are pleased that your stay was made comfortable and we were able to provide the necessary accommodation for your family. Please come again soon. Thank you for staying with us. More 

Maple Grove, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 5, 2015

We have traveled the the GA/TN border several times this year. We found the Douglas in the be a very pleasant and quiet place to stay with very friendly staff and the Kings suite was extremely comfortable. Would most definitely stay again.

Was this review helpful? Yes 1
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

we would like to first and foremost thank you for your most recent stay with us. We also would like to thank you for taking the time to review our property. I will be sure to pass on your review to my staff! Thank you for staying with us. see you soon. More 

Asheville, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 30, 2015

The room was not real clean. The refrigerator still had old food in it. Also the room had many dead and alive water bugs in it. I talked to the person in the front desk they just said we treated the room for water bugs. My wife and I also was itching. We were going to stay for five days,... More 

Was this review helpful? Yes 1
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

we are sorry to hear that your stay did not meet your expectations. your comments will help us improvements. once again we are sorry for inconvenience. we will work on improving on that. Thank you and we hope to see you again in the future. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2015

We enjoyed our stay at Douglas Inn. They were so friendly and very accommodating. We were in Cleveland for graduation at Lee University they kept our room open until we could come back and change for our trip home. The beds were comfortable and we were very impressed with the newer updates in the rooms. We also enjoyed our breakfast... More 

Was this review helpful? Yes 1
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

we appreciate your sharing your experience with us and we are pleased that you enjoyed your stay. It is make us proud that you had a grate experience with us. We hope to see you soon again. More 

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