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Douglas Inn & Suites

Certificate of Excellence
2600 Westside Drive, Cleveland, TN 37312
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65 Reviews from our TripAdvisor Community

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Traveler rating
    32
    13
    10
    5
    5
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25
10
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6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
  • All months
    (65)
  • Mar-May only
    (15)
  • Jun-Aug only
    (21)
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    (17)
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    (12)
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Asheville, North Carolina
1 review
1 of 5 stars Reviewed 2 days ago NEW

The room was not real clean. The refrigerator still had old food in it. Also the room had many dead and alive water bugs in it. I talked to the person in the front desk they just said we treated the room for water bugs. My wife and I also was itching. We were going to stay for five days,... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at Douglas Inn. They were so friendly and very accommodating. We were in Cleveland for graduation at Lee University they kept our room open until we could come back and change for our trip home. The beds were comfortable and we were very impressed with the newer updates in the rooms. We also enjoyed our breakfast... More 

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Atlanta, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

What a surprise to find a great hotel that offers airline employees discounts. The lady at check in was very friendly and was a breeze. Went to the 2nd floor to find a very comfortable bed and clean room. Thats all I want anyway. Breakfast could have been a little better but Cracker Barrel is right behind the hotel.

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Woodbridge, Virginia, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This lovely and small hotel was a welcome respite after a long day of travel. Clean, updated furnishings, friendly professional staff, very good breakfast. We are adding this to our "for sure" stay list as we pass along this route a couple of times each year.

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed 3 weeks ago

I spent the night here while on my way to my final destination. I got a room on the 2nd floor facing the front. There is a Cracker Barrel restaurant behind the hotel. Front desk staff was helpful, knowledgeable, and friendly. Didn't smell any cigarette smoke in the hotel while there. Has a great elevator so you don't have to... More 

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1 review
1 of 5 stars Reviewed May 27, 2015 via mobile

The room was dirty, the freezer wasn't even cleaned very well, coffee maker still had some sort of coffee grinds in it and also the vending machine had mold on it, don't check in this hotel, people are rude and unfriendly

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Milford, Ohio
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 18, 2015

Had to wait an hour for them to finish cleaning our room. Nonsmoking room smelled like cigarettes when you turned on the air conditioning. Staff did move us to new room had to wait for them to finish cleaning it. Was much better. Breakfast was not very good eggs rubbery and biscuits really dry. Bed was comfortable and room was... More 

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Kannapolis, North Carolina
1 review
5 of 5 stars Reviewed May 18, 2015

We were in Cleveland Tn. for Lee University Graduation May 7 through May 9. We found the facility to be very clean and the staff very accommodating. The free breakfast was great. The next time we are in town it will be the Douglas Inn and Suites. We highly recommend this hotel.

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Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 7, 2015 via mobile

We travel frequently to Florida, and this ended up being our stop before heading back to Missouri. Clean, LARGE (compared to the Disney Resort we had just left), and well maintained! We loved it! A bit out of the way from Chattanooga where we usually stay, but well worth the drive. I felt safe.

Was this review helpful? Yes 1
Galion, Ohio
Level Contributor
121 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed March 25, 2015

This motel was recommended by the host at the Tennessee welcome center. It is an old motel that has been renovated. The rooms were clean and quite nice Parking was at the the door but they do have some interior rooms on the second floor. The inn keeper was real nice and told us about the Cracker Barrel next door... More 

Was this review helpful? Yes 2
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