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All 21 Cleveland hotels

Holiday Inn Express Cleveland Northwest

2.5 of 5 Hotel   |   4355 Holiday Inn Express Way, GPS devices -4355 Ellis Circle, Cleveland, TN 37312
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Holiday Inn Express Cleveland Northwest
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96%
Ranked #2 of 21 hotels in Cleveland
GreenLeadersPlatinum level
A recent review
5 of 5 stars reviewed 3 days ago
darsgirls Knoxville, Tennessee
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106 people have reviewed this hotel

Traveler rating
    88
    14
    3
    1
    0
See reviews for
35
11
3
34
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Knoxville, Tennessee
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed here while on a college visit to Lee University. We had absolutely no problems from check-in to check-out. The room was exceptionally clean - in fact, the entire property was very clean and decorated quite nicely. The breakfast was very good, also. The only suggestion I would have would be to add fresh fruit to the choices! We... More

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Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

"Exceptionally Clean" is the ultimate compliment. On behalf of our entire staff who works so hard to serve our guests, I say thank you. We do have fresh bananas and apples, but they are on our coffee bar on the opposite side of the breakfast bar. I hate that you missed those fruit options. We are truly honored by your... More

Foster City, California
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at this Holiday Inn Express while attending a sales meeting, and was most impressed by the helpfulness and cheerfulness of the staff, as well as the decor and design of the facility. It felt & looked like a 'Ritz' hotel! The room was very quiet, from both external (highway) noise, as well as internal (hallway) noise. I almost... More

Was this review helpful? Yes 1
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Dan L, Wow, I cannot express how much we appreciate your comments. To be the "nicest" and compare us to the "Ritz" is the best compliment we could ever hope for. I am personally appreciative and so glad to hear that our staff took care of you. Reviews like this help keep our staff pumped up and working hard to... More

CLEVELAND, TN, United States
Contributor
15 reviews 15 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hosted an event an all out-of-town guests placed at this high standards hotel. We needed a first-class hotel property in Cleveland and HIE Cleveland NW is it. Thanks to the great staff for great service and all our guests had a great stay.

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Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

First, thank you for hosting your event with us. We appreciate the opportunity to serve your group. Secondly, thank you for your 5 star review and wonderful comments. Our staff works very hard to ensure our guests are comfortable and pleased with their stay. Please come again very soon. More

Nashville, Tennessee
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Kelsy and Makenzie were the biggest reason our stay was so great! Kelsey made sure we were taken care of with our rooms. She went out of her way as one in our group had left some items behind and she made sure to check every possible place.Makenzie was so busy with breakfast. That girl was a jewel. She did... More

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Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Wow, that is so kind to hear you mention our staff by name. We pride ourselves on being a "family" property and our staff works hard to establish relationships with our guests. Your comment, "BEST" hotel coincides with our being voted "Best Hotel" in the area 2 years in a row. This is an award given by the Cleveland Daily... More

lulubones
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were visiting our son who has moved to cleveland tn from the uk. We could not have ask for a better welcoming from all the staff at this hotel. On arrival the very sweet young lady said i am just going to change your room as we had requested a 4 floor one and the room we were given... More

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Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

"Excellent" says it all! WE are so honored by your comments. Thank you for such a descriptive and detailed review. We hope to have the opportunity to serve you again very soon. I'll tell Linda you mentioned her by name. Thanks again. More

Cleveland, Ohio
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 2, 2014

I Stayed at this hotel for business. It was clean and well decorated. The only noise I heard were the other guests doors closing. They don't close quietly. I didn't particularly care for the breakfast. The bagels were hard as a rock. The coffee was good though! Had some difficulty finding the hotel in my GPS, called the hotel, it... More

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Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you so much. The "clean and well decorated" comment is most appreciated. We hope that you make this your home away from Ohio when you pass through. Be safe. More

1 review
5 of 5 stars Reviewed February 27, 2014 via mobile

I am one who gets homesick easily. I can honestly say this is one of the honesty business hotels. From the decor to the staff to the lobby/breakfast area. It's been a pleasure! The room was perfectly clean and comfy. I couldn't ask for a better home away from home.

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Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for noticing the decor. It was custom work done by my wife and my mother. Many years of experience and stylistic differences came together to provide a unique, one of a kind look that sets our hotel apart. Your comment about "quiet" is another trait that we appreciate you mentioning. We added insulation and noise reduction materials to... More

Stevensville, Michigan
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 27, 2014

Recently stayed at this Holiday Inn Express for a business function. Everything was excellent, from the staff and service, to the comfort of the room and the conference room. Staff was courteous, knowledgeable and went above and beyond. Example was them providing us a coffee container with condiments each day of our stay, so we didn't have to walk out... More

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Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Your words like "comfy and clean" are in line with the goals established for this hotel. Our desire is to have a locally owned and operated hotel, not a management group with no ties to the community. Therefore, when you mention that our staff is "available" for any needs our guest have, we celebrate our style of management. Being a... More

Cleveland, Tennessee
1 review
5 of 5 stars Reviewed February 27, 2014

The lobby and rooms were lovely - the tile work in the restroom was especially beautiful! Very friendly and prompt staff. The rooms, lobby and conference room were very clean and in good repair - I would recommend the hotel to family and friends.

Was this review helpful? Yes
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

"The rooms were lovely" now that is a great word and compliment! Thank you so much for allowing us to host your group and serve your event. It is more than an honor and we look forward to you guys coming back very soon. More

Dalton, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2014

This place is the epitome of what hotel service should be. I've been here on multiple occasions and can honestly say if they would've given the same service as the other visits that would've been enough for me, but they continue to go above and beyond the previous experience. No matter if it's being welcomed at the front desk or... More

Was this review helpful? Yes
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for the overwhelming vote of confidence in our hotel. Your description and attention to detail is greatly appreciated. Thank you for noticing the little things that we, as a staff, work so hard to provide. I will pass this onto our staff whose only goal is to provide the BEST service in the area. Please come again very... More

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Additional Information about Holiday Inn Express Cleveland Northwest

Address: 4355 Holiday Inn Express Way, GPS devices -4355 Ellis Circle, Cleveland, TN 37312
Phone Number:
Location: United States > Tennessee > Cleveland
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #2 of 21 hotels in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cleveland Northwest 2.5*
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