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All 22 Cleveland hotels

Baymont Inn & Suites Cleveland

2.5 of 5 Hotel   |   360 Paul Huff Parkway, Cleveland, TN 37312 (Formerly Jameson Inn)
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67%
Ranked #8 of 22 Hotels in Cleveland
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Pamela F Mcdonough
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192 reviews from our community

Traveler rating
    55
    68
    42
    15
    12
See reviews for
77
49
12
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Cleveland
1 review
4 of 5 stars Reviewed 2 weeks ago

Staff was polite and helpful. Room was good. Located next to upscale mall and near many resturants. Easy access to destinations.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Nancy C, General Manager at Baymont Inn & Suites Cleveland, responded to this review

James W, Thank you for your excellent review of our Baymont Cleveland, and also we love hearing the positive feedback on our staff. We try our best to provide every guest excellent guest service every time! We hope to see you again in the future! More

Lynnville, Tennessee
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Traveled to the Ocoee once again to take my grand kids on another white water rafting trip. We had a really nice stay- the hotel was very clean and the rooms comfortable. I had 3 teens with me so wanted someplace with a free breakfast and this one was good, with the usual muffins, cereal, fruit and toast, but also... More

Was this review helpful? Yes
Nancy C, General Manager at Baymont Inn & Suites Cleveland, responded to this review

Kathleen C, Thank you for your excellent review of our Baymont Cleveland. We are glad you and your grandkids had a wonderful stay and enjoyed our breakfast. We hope to see you again soon on your next trip to our area! More

Coalfield, Tennessee
1 review
1 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel because we were in town for my daughter's softball tournament. Upon check in at 5:30 p.m., we arrived in our room to find that the bathroom had not been cleaned. There was a pile of dirty towels in the floor and soap still in the shower from the last guest. I notified the front desk... More

Was this review helpful? Yes
Nancy C, General Manager at Baymont Inn & Suites Cleveland, responded to this review

Dear Softballmom35, We are so sorry for recent unpleasant stay with. We totally blew it. It was a chain of mistakes that started with a room that wasn't ready was entered as clean in the computer system. The front desk agent that you first made aware of the situation is very caring and dependable and feels awful that she dropped... More

Glen Allen, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here one night as a stopover on a 10 hour drive. Check in was a breeze and the rooms were comfortable. The hotel staff was very friendly and had convenient access to rooms. We literally parked the car and were in our rooms with luggage in 5 minutes. Breakfast left a little to be desired with essentially semi... More

Was this review helpful? Yes
Nancy C, General Manager at Baymont Inn & Suites Cleveland, responded to this review

Dear Scott S, Thank you for taking the time to write a thorough and positive review about your recent stay with us! We are happy that you found our rooms comfortable and convenient and enjoyed our friendly staff! I'm sorry you did not enjoy our breakfast. We do have a rather large selections of bagels, muffins, Danish, biscuits and breads... More

Portland, Maine
Top Contributor
263 reviews 263 reviews
47 hotel reviews
190 helpful votes 190 helpful votes
3 of 5 stars Reviewed August 12, 2014

We stayed at this hotel for four nights on our recent trip to Tennessee due to a family emergency. We didn't have a reservation and the woman at the front desk was able to come up with a 4 night stay at a rate we could afford. We really appreciate her understanding and helpfulness during a difficult situation. We got... More

Was this review helpful? Yes
Nancy C, General Manager at Baymont Inn & Suites Cleveland, responded to this review

Dear TACOBOB, We appreciate when guests take time to thoroughly review their hotel stays. It can be very helpful for new guests looking for accommodations. It is also a very helpful tool for us, because it helps us understand what areas we are doing great in, and lets us know if there are areas we need to improve in. We... More

Cleveland, Tennessee
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 10, 2014

GM is EXTREMELY rude! When I asked for directions to my room, she acted put out to explain. If the direction given to me were clearer, I wouldn't have needed to ask a second time. That isn't my fault. When I asked to speak to the manager, she told me she was the general manager. Thats when I grabbed my... More

Was this review helpful? Yes 1
Nancy C, General Manager at Baymont Inn & Suites Cleveland, responded to this review

Dear Lovely Leah, I have to admit I was shocked when I read this review, and I truly feel that there has been some sort of misunderstanding, or that maybe you have us confused with another hotel. This review says that your stay was in July. I have scoured over the computer records to find any guest within the last... More

Cleveland
1 review
4 of 5 stars Reviewed July 27, 2014

Nice hotel. It was a bit hard to find, Directions should be more complete after turning off the highway. The restaurant was close so we did not have to drive to it.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Nancy C, General Manager at Baymont Inn & Suites Cleveland, responded to this review

Dear Mr. L, Thank you for taking the time to post a review and let others know you enjoyed your stay with us! I am sorry you had a hard time finding us. We feel our location of not being right at the freeway exit but only a mile from it has many positives but if it is your first... More

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Additional Information about Baymont Inn & Suites Cleveland

Address: 360 Paul Huff Parkway, Cleveland, TN 37312 (Formerly Jameson Inn)
Phone Number:
Location: United States > Tennessee > Cleveland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Cleveland 2.5*
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Also Known As:
Jameson Inn Cleveland Hotel Cleveland
Cleveland Jameson Inn

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