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All 22 Cleveland hotels

Comfort Inn & Suites

2.0 of 5 Hotel   |   107 Interstate Dr NW, Cleveland, TN 37312
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55%
Ranked #10 of 22 hotels in Cleveland
A recent review
3 of 5 stars reviewed yesterday
BradandGina Flat Rock, Michigan
  • Overview
  • Reviews (81)
  • Photos (13)
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  • Room tips (12)
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81 people have reviewed this hotel

Traveler rating
    19
    25
    14
    13
    10
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27
13
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18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
Flat Rock, Michigan
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

The bed was comfortable, but overall, this Comfort Inn and Suites was disappointing. After a long day of driving (road trip), the bed felt good but what a weird bathroom configuration and the hotel seemed pretty run down. No close restaurants--we had to drive about 3 miles to eat. In the morning, a tour bus full of teenagers filled the... More

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Columbus, Georgia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were very pleased with our recent stay at Comfort Inn. This hotel was very clean, beds were very comfortable, nice selections for breakfast, including scrambled eggs and sausage, and the staff was very friendly and helpful. We would definitely recommend it if you are in the area, and will stay here again on our next visit to the area.

Was this review helpful? Yes
Vinay M, Manager at Comfort Inn & Suites, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future More

Stroudsburg, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

Stayed for three nights, prices were reasonable, rooms were clean, service was excellent, quiet location and they served a free breakfast. Has an out door, provided local daily paper. Very pleased with the stay.

Was this review helpful? Yes
Vinay M, Manager at Comfort Inn & Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. More

Bradenton, Florida
Top Contributor
82 reviews 82 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice check in staff, room was ok, the desk chair was filthy, I put a towel on it. Kind of a strange arrangement for the ice maker, it was on the second floor behind the elevator. The location met my needs and I would stay there again, it was quiet and fairly priced.

Was this review helpful? Yes 1
Vinay M, Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to let us know what we need to do to improve our guest stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

Hohenwald, Tennessee
1 review
4 of 5 stars Reviewed 4 weeks ago

Room was just ok, but service made up for what was lacking. Nina Ellis needs a raise or a promotion for all the excellence in her job!! Above and beyond doesn't even cover the amount of dedication and pride she showed through hard work, Problem solving, courtesy, and a willingness to do her best to make your stay the very... More

Was this review helpful? Yes
Vinay M, General Manager at Comfort Inn & Suites, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank you for staying with us. Sincerely, Vinay Mistry General Manager Comfort Inn & Suites, Cleveland 4233391000 More

Pensacola, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

Very friendly staff at this hotel! Several people greeted me and said hello. I was especially impressed with the delightful lady who keeps the breakfast bar stocked and clean. She did an excellent job and obviously takes pride in her work. Excellent spread for breakfast, too! I really liked the cinnamon waffles!! Bed was quite comfortable, with lots of pillows!

Was this review helpful? Yes
Vinay M, Manager at Comfort Inn & Suites, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Vinay Mistry General Manager Comfort Inn & Suites, Cleveland 4233391000 More

Knoxville, Tennessee
1 review
4 of 5 stars Reviewed June 20, 2014

I was recently in Cleveland and needed an affordable but not "cheap" place to stay for the week. The building has some obvious wear and tear (some water damage, older doors), but the staff was great to me. The desk chair was very stained as another reviewer mentioned, but overall, for the age of the hotel, I found my stay... More

Was this review helpful? Yes
Vinay M, Manager at Comfort Inn & Suites, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Vinay Mistry General Manager Comfort Inn & Suites, Cleveland 4233391000 More

Forest, VA, United States
2 reviews
4 of 5 stars Reviewed June 19, 2014

Enjoyed a safe, relaxing, stay at Comfort Inn & Suites in Cleveland, TN. The room was great for working in. Very quite, great bed! Ms. Renee Moore was extremely friendly during my check out. I have been staying at this hotel for the past two months during my trips to Cleveland, TN. Great value for your money!

Was this review helpful? Yes
Vinay M, Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to send us your feed back. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is... More

Clinton, Indiana
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 14, 2014

The service was very slow upon check-in. The room was terribly filthy. The office chair had so much DNA on it I'm surprised it wasn't crawling across the room on its own. Nasty stained towels. Toenails on the floor. Room reeked of marijuana. Woman running the breakfast, if that's what you want to call that slop, was extremely rude. Not... More

Was this review helpful? Yes
Vinay M, Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Hattiesburg, MS
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 13, 2014

I have always enjoyed my stays in Cleveland, TN hotels since it is between Chattanooga and Knoxville. I found this hotel on the choicehotels.com website and could not believe the very affordable price! It looks like they are doing some updates here, and the common areas still need some spiffing up. But the rooms were comfortable and accommodating.

Was this review helpful? Yes 1
Vinay M, Manager at Comfort Inn & Suites, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Vinay Mistry General Manager Comfort Inn & Suites, Cleveland 4233391000 More

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Additional Information about Comfort Inn & Suites

Address: 107 Interstate Dr NW, Cleveland, TN 37312
Phone Number:
Location: United States > Tennessee > Cleveland
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
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Also Known As:
Comfort Inn & Suites Hotel Cleveland
Comfort Inn And Suites
Baymont Inn Cleveland
Cleveland Baymont Inn

13 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Comfort Inn & Suites hotel is four miles from Lee University. Several local points of interest are close to this Cleveland, TN hotel, including Cleveland State Community College, the Cleveland Speedway and Bradley Square Mall.Outdoor enthusiasts will enjoy being near the Ocoee River. This area provides the perfect backdrop for recreational activities like white-water rafting, swimming, fishing, boating and more. A number of parks, entertainment venues, retailers and restaurants can be found in the vicinity. ... more   less 
Number of rooms
88

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