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All 36 Clarksville hotels

Candlewood Suites Clarksville

2.0 of 5 Hotel   |   3050 Clay Lewis Road, Clarksville, TN 37040
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Ranked #19 of 36 Hotels in Clarksville
A recent review
5 of 5 stars Reviewed November 29, 2011
kentucky_gurl21 Florida
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43 reviews from our community

Traveler rating
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    13
    11
    4
    4
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10
8
6
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Candlewood Suites Clarksville
See the most recent reviews
Charleston
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed April 1, 2012

I will preface this by saying that we did not end up staying here. We had a reservation reserved online. First room they gave us reeked of rotten food from the garbage disposal. Second room reeked of cigarette smoke and urine. Third (yes, I said 3rd) room had small curly hairs on the bed, in the shower, and on the... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Clarksville, responded to this review

Dear skull04, Thank you for your review of our hotel. I certainly apologize for the inconveniences you experienced. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. Regards, Brenda J. IHGCare More

Dandridge, Tennessee
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 27, 2012

Wow - this hotel has the worst customer service you could imagine. Our room was not available when we arrived. We had a confirmation but that didn't matter, we were offered a lesser room or nothing. Manager is never available. We did finally get to talk with him and he was the most unbelievably rude, yelling person you could meet.... More

Was this review helpful? Yes 1
Scott P, Owner at Candlewood Suites Clarksville, responded to this review

We are so sincerely sorry that you encountered poor service at our Candlewood Suites and were left scrambling to make other accommodations. I want to deeply apologize for the rudeness you encountered from the Manager. We have taken drastic steps lately to overhaul our Customer Service and Cleanliness, and have been getting quite a bit of Positive Feedback. I know... More

2 reviews
2 of 5 stars Reviewed January 29, 2012

The only good quality of this Candlewood Suites was the staff. The hotel itself was terrible. I stayed 4 nights and on the first day the toliet overflowed in the room. Thankfully the staff was on it right away and had it cleaned up. There was no hot water for 2 mornings straight so it was a very cold start... More

Was this review helpful? Yes
Scott P, Owner at Candlewood Suites Clarksville, responded to this review

Thank you for your feedback. We were pleased to see that you found the staff pleasant, but we wanted to apologize for the inconveniences you faced while you were here. We have taken drastic steps lately to overhaul the service and cleanliness of the hotel, and have been getting great feedback. Unfortunately, one thing we can't change is the Weekly... More

Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 29, 2011

I really enjoyed my stay at Candlewood. My room was very clean nice and tidy. It had a nice little kitchen including a dishwasher which i was very surprised by, it had all the dishes pots and pan u need to make a meal if you wanted to stay in and eat instead of going out.But if you did want... More

Was this review helpful? Yes
Scott P, Owner at Candlewood Suites Clarksville, responded to this review

We are so pleased that you found your stay comfortable and peaceful. We take great pride in our staff and cleanliness, and hope we get to have you stay with us again at a future date! More

Houston, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 27, 2011

I am beyond disappointed by this property. I always try and stay at Candlewood's, but I will never stay at this one again. After checking in and arriving in my room, I discovered what looked to be dog poop. I was mortified! How does that even happen? So I asked to speak to the General Manager and the front desk... More

Was this review helpful? Yes 2
Baltimore, Maryland
2 reviews
3 of 5 stars Reviewed June 13, 2011

Nice room with kitchenette and comfortable bed. Unfortunately, no non-smoking room was available. When we complained, the staff suggested spraying Febreeze in the room! We kept the windows open and it was not horrible. Otherwise, accommodations were as advertised.

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Orlando, Florida
Top Contributor
163 reviews 163 reviews
115 hotel reviews
210 helpful votes 210 helpful votes
4 of 5 stars Reviewed January 20, 2011

Very Fast Internet... This is all that really matters to me. The room was cozy and clean and served the purpose.

Was this review helpful? Yes
Homer, Michigan
1 review
4 of 5 stars Reviewed November 17, 2010

Canlewood suites in Clarksville, TN was a nice clean, and quit place to stay; the room was very nice all you need in a suite. The personel was easy to deal with and very nice as well.

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McHenry, IL
2 reviews
2 of 5 stars Reviewed September 30, 2009

Stayed there on 9/5/09. Made a return reservation for 9/16/09 at that time, held with a credit card. Arrived at 3 pm on the 16th only to be told they were sold out, and my room was uninhabitable because of maintenance issues. I drove 9 hours from Savannah, GA, and no one called me to tell me what to expect.... More

Was this review helpful? Yes
Montreal, Canada
Top Contributor
194 reviews 194 reviews
130 hotel reviews
188 helpful votes 188 helpful votes
3 of 5 stars Reviewed September 30, 2008

I stayed at the Candlewood Suites for 5 days on business last June. I've also stayed at the Wingate down the street, so my review will mainly compare the 2 properties. I mostly look for Residence Inns while on business (as they are my benchmark for value in a semi-long term suite hotel) At present there are no great suite... More

Was this review helpful? Yes 1
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Additional Information about Candlewood Suites Clarksville

Address: 3050 Clay Lewis Road, Clarksville, TN 37040
Phone Number:
Location: United States > Tennessee > Clarksville
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Clarksville 2*
Number of rooms: 80
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Also Known As:
Candlewood Suites Clarksville Hotel Clarksville
Candlewood Clarksville
Clarksville Candlewood Suites

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