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The Read House Historic Inn And Suites

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827 Broad Street, Chattanooga, TN 37402 (Formerly Sheraton Read House)
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The Read House Historic Inn And Suites
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The Read House Historic Inn And Suites
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924 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed 4 days ago NEW

Mismatched furniture and heavily used furniture. No drawers the n any furniture to allow for clothes storage. Forced to live out of suitcases. Different colored lights. Stopped up sink. Generally tired. Would not recommend or use again.

Was this review helpful? Yes
thierry g, Manager at The Read House Historic Inn And Suites, responded to this review

We are sorry to hear that we did not meet your expectations for a satisfactory stay. On behalf of the hotel, we extend our sincere apologies that your experience was not excellent. We value our guests, we never take your business for granted and we thank you for extending the gift of feedback to us, so that we may continue... More 

Nashville,TN
Top Contributor
66 reviews 66 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed 2 nights while in Chatt for business. The lobby is lovely and the front desk staff is friendly and kind. The valet team was friendly, helpful, and efficient. Easy to walk around, would recommend being careful as Broad Street has sections that are not well lit. Asked for room cleaning but housekeeping did not come by. Bed was soft... More 

Was this review helpful? Yes
thierry g, Manager at The Read House Historic Inn And Suites, responded to this review

Thank you so much for recommending us. We love hearing that you found our staff pleasant, for the length of your stay. We value our business travelers and we always hope that is evident to them. We are really sorry for the challenges you had with our housekeeping team. We hope you’ll return for another visit and we promise that... More 

Hendersonville, Tennessee
Top Contributor
52 reviews 52 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

Okay .. For a $150 a night and on a Wednesday I expect more than .. Peeling wall paper, carpet buckle I the hall wall and playoff cups on the room .. Really and you want people back? The only positive was the wonderful service at the bar and the tip to go to community pizza .. Nashville needs one... More 

Was this review helpful? Yes
thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

I sincerely apologize for your recent experience at the Read House Hotel. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out that promise. I understand our Front Office management team has been seeking further clarification on your service issues and have... More 

Koror, Palau
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

They have kept it up much better than other classic hotels I have stayed at (i.e. the Chattanooga Choo Choo). The room size was fine even. Not sprawling like most new hotels, but it was also plenty big enough. It is very close to several good downtown sites. Thanks for keeping it classy Read House!

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thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

We love that based on your experience here during your recent stay. We are very happy you enjoyed the quality of our hotel. Our team is very dedicated in keeping our property in great condition. Your business and your feedback mean a lot to us. Warm regards, More 

Chattanooga, Tennessee, United States
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The front desk staff (both at check in and check out) were extremely friendly and helpful. The beds were extremely comfortable. The room was clean and well laid out. The bathroom was clean and had good quality toiletries but did seem a little dated and small. The fitness center looked very new and fancy but we didn't use it. The... More 

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thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

We’re happy to hear that you enjoyed your visit to the Read House. It sounds as if you had a great time. We appreciated the feedback you provided and were especially pleased to hear that you felt that you were in a Beautiful Historic Hotel with some great amenities. To hear that you recommend us and would also return for... More 

Raleigh, North Carolina
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

OVERALL As a former "Road Warrior", I have stayed in hotels in over 100 cities and 28 countries, and I really don't understand hotel owners that are so blind to their needs. The Read House Hotel has NEEDS !!. CONDITION Overall it needs to be renovated. Wallpaper peeling, bubbling along with carpet that looks dirty and worn, as well as... More 

Was this review helpful? Yes 1
thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

Thank you for taking time to provide us with such a detailed review! I appreciate your feedback and will share it with our front office, valet parking and engineering teams. I am sorry that your overall experience was negative. At the Read House we pride ourselves on exceeding the expectations of our guests and it appears that we have missed... More 

Sarasota, Florida
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a downtown hotel that probably had Robert E Lee or even General Grant staying there during the civil war. This hotel oozes old money and history and lots of secrets known by the walls. Our room was very comfortable with well cared for with solid varnished doors. Bathroom was very modern and had a great shower with drains... More 

Was this review helpful? Yes
thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

It was wonderful to hear that you thought your stay with us provided a great value to you and your family. We’re also glad to hear that you enjoyed our Historic property and our great staff. We would like to extend a warm and genuine thank you for providing us with feedback, which is always a great value to us.... More 

Dillon, Colorado
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

This once grand hotel is in desperate need of a makeover. The rooms are tiny, the toilets are the loudest things I've ever heard, rushing water through pipes loudly serenades you all night long, the walls are thin so you hear the good ole boys carousing down the halls all night long, it's Porter Restaurant is good but very pricey.... More 

Was this review helpful? Yes
thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

Thank you for the recent feedback you provided after staying at our hotel. We will certainly consider all of your feedback, including that about upgrades. We appreciate you taking the time to write a review. We consider feedback from our valued guests a true gift and it is always appreciated! We are glad, you enjoyed your culinary experience at Porters... More 

Saint Louis, Missouri
Contributor
15 reviews 15 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I tagged along with my spouse who had business outside Chattanooga. By choosing this location, I didn't feel trapped with no car. Free electric bus shuttles run continuously around downtown. This is an older historic hotel but there are 2 sections and our room was not in the original tower but in a section that was added later. From a... More 

Was this review helpful? Yes
thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

We love that based on your experience here during your recent stay that you would return for another one! We are especially glad to hear that you found our valet staff courteous and that they provided great service that started right with your arrival. Thank you for letting us know that you found our hotel to be a good value.... More 

Senior Contributor
34 reviews 34 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Driving up to the Read House Inn was a bit frightening; it appeared to be in a deserted area and looked quite forlorn. There was a temporary sign hanging on the building, but we had faith in Trip Advisor and continued around the block to locate the entrance. Driving into the parking garage, we were met by charming valets and... More 

Was this review helpful? Yes
thierry g, Manager at The Read House Historic Inn And Suites, responded to this review

Thank you for letting us know about your recent experience at the Read House. We always appreciate feedback from our valued guests. It was good to hear that you felt your stay – especially your arrival experience – was a good one. We know we only have that one chance to ensure the visit starts off on the right foot... More 

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