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The Read House Historic Inn And Suites

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827 Broad Street, Chattanooga, TN 37402 (Formerly Sheraton Read House)
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The Read House Historic Inn And Suites
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The Read House Historic Inn And Suites
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942 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Suwanee, Georgia
Top Contributor
67 reviews 67 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

My wife and I booked a Friday night after looking online at the pictures promoting the hotel. This place is a dump..... it's old and the hallways show dirt and wear in the center .... chipped paint on the trip and a musky OLD smell in the hallways and rooms... they try to cover it up with deodorizer. We saw... More 

Was this review helpful? Yes
thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

Thank you for providing us with feedback so that we can improve. I do apologize that you encountered challenges with the condition and the smell of our hotel. We will definitely look into this as well as the concerns you have placed regarding our hotel carpets. I would like the opportunity to interact with you directly so I can obtain... More 

Brookfield, Wisconsin
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We used points to book the Presidential Suite for a 1-night stay on our return drive from FL to WI. The service was terrible. The valets were too busy to assist us, so we basically unloaded and carried in our bags. The front desk handed us our keys without any offers to answer questions or get assistance for our bags.... More 

Was this review helpful? Yes 2
thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

We would like to extend a sincere apology on behalf of the hotel to you. We are really sorry for all the challenges you had with valet, front desk and housekeeping. Please accept a most sincere “so sorry” from us. We feel terrible that our service fell short during your arrival and departure experience. I hope you would consider staying... More 

Panama City Beach, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Our room was very cozy and comfortable. The staff is very pleasant and accommodating. We walked to all downtown attractions. Hope to stay here next time we are in Chattanooga. Starbucks in the lobby was just a bonus!

Was this review helpful? Yes
thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

Thank you for your kind comments as customer care is among our highest priorities here at the Read House and it was a pleasure to note how much you enjoyed your experience with us. Hearing that it was easy to do business with us was even more enjoyable to know! Please come back and visit our “perfect” location again soon,... More 

Athens, Georgia
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My sorority recently had our formal over the April 11th weekend this year and we all elected to stay at the Read House due to a secret Hotwire deal for a room (both king and 2 queens) for $59/night. One part that some girls elected to include in their rate was opting for valet parking (the only parking the hotel... More 

Was this review helpful? Yes
thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

It was wonderful to hear that you thought your stay with us provided a great value. We’re also glad to hear that you enjoyed our great staff. I am really sorry for some of the challenges you had during your stay. We will discuss it with the operations team. We would like to extend a warm and genuine thank you... More 

Atlanta, GA
1 review
4 of 5 stars Reviewed 1 week ago

We had a great stay at the Read house. The restaurant downstairs was wonderful and the pool was fantastic! However, we were misled by some of the traveler photos that there was a hot tub next to the pool. There is not. It has been covered over..it looks like permanently. This was disappointing after our long drive and my arthritic... More 

Was this review helpful? Yes
thierry g, Manager at The Read House Historic Inn And Suites, responded to this review

Thank you so much for your kind comments and for taking the time to let us know how much you enjoyed your experience with us. We are really sorry for the Hot tub pictures, it doesn't exist anymore. We will make sure to update our website. Thank you so much, we promise you will enjoy your next stay as much... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The reviews on here are very mixed, so we weren't sure what to expect for our weekend getaway to Chattanooga. However, our experience was an excellent one. This is our first time staying here, and we loved the history and charm of the hotel -- beautiful woodwork and chandeliers. We stayed in the original building…not the annex….and were very pleased... More 

Was this review helpful? Yes
thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

What a great memory for you; we are so pleased that we will always be a part of your memorable moments. Our team will be happy that their efforts impacted your stay so positively, and we will be sure to recognize and celebrate the exceptional service they provided. We will use your feedback to improve the conditions of our guestrooms.... More 

Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I am here right now 10:52 April 9th and it's only been just over an hour since we got here. I have stayed here before for business but I brought my family this time. In 1 hour this is what we have experienced: 20+ minute valet line, loaded our own cart but told us to leave it and call down... More 

Was this review helpful? Yes 4
thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

I sincerely apologize for your recent experience at the Read House Hotel. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out that promise. We will certainly use the feedback you provided as a training tool for those areas you mentioned and... More 

Georgia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was very friendly and helpful..we needed directions to some of the places that we wanted to go see and they was very knowledgeable and we got there with no problem..The rooms were clean and we needed a refrigerator and they brought it right up...This is our 2nd yr staying at the Read House when we visit Chattanooga because... More 

Was this review helpful? Yes
thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

Thank you for letting us know about your recent experience at the Read House. We always appreciate feedback from our valued guests. It was good to hear that you felt your stay – especially with our valet team– was a good one. We know we only have that one chance to ensure the visit starts off on the right foot... More 

Asheville, North Carolina
Contributor
15 reviews 15 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Let me say right off the bat that this hotel isn't for everyone. If you have to stay in the newest big-chain hotel, look elsewhere. If a couple of pieces of wallpaper with slightly buckled edges will ruin your whole vacation, look elsewhere. If you look at a majestic, sweeping lobby with hand-carved wood accents and 20-foot ceilings with beautiful... More 

Was this review helpful? Yes 1
thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

What a nice review and such kind comments and we are very glad to know that you enjoyed our historic hotel. Thank you for letting us know how much our staff contributed to your great stay with their positive and helpful attitudes. We do hope you will choose us again when you find yourself back in Chattanooga. We will work... More 

Atlanta, Georgia
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Let me start by saying that I have stayed in the Read House before and have had an absolutely perfect experience. It is my favorite hotel in Chattanooga, even after this recent experience. I absolutely love it. Now that being said, my stay over the past weekend was downright disappointing. To start, the a/c in our king room was barely... More 

Was this review helpful? Yes
thierry g, General Manager at The Read House Historic Inn And Suites, responded to this review

We appreciate the time that you took to provide an in-depth review of our hotel. It certainly gives us a lot to sort through and utilize and prioritize but ultimately we look upon what you provided as a gift to us and opportunities to improve in our constant quest in providing exceptional service to our valued guests. We apologize that... More 

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