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Chattanooga Marriott Downtown

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2 Carter Plaza, Chattanooga, TN 37402 (Formerly Chattanooga Marriott at the Convention Center)
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Chattanooga Marriott Downtown
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744 Reviews from our TripAdvisor Community

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Germantown, Tennessee
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We were there January 29th and 30th. At arrival the valets were very friendly and engaging. Check-in took less than two minutes and the staff was very helpful. Our room was clean and the accomodations were very nice. Comfy beds. I even enjoyed the coffee that was in the room. Staff was always friendly and accomodating. A very short drive... More 

Helpful?
Thank KIm W
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi Klm W Thank you very much for your recent stay with us. Your feedback is great to read and I'll share it with our team. We appreciate your business and that you took time to share your experience with future travelers. We hope to see you again soon. Tom Underwood General Manager Chattanooga Marriott Downtown More 

Bowling Green, Kentucky
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Visited this hotel October, 2015 for business travel. Rooms were average and clean. The trolley/tram service stopped right outside the hotel and was a great way to get around town. Staff was nice. Good lounge for a beer and light meal.

Helpful?
Thank Joann864
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi Joann864 Thank you for your review. We're glad to see that you had an enjoyable stay with us and we hope to see you on a return trip in the near future. Thanks again for your business and your feedback. Tom Underwood General Manager Chattanooga Marriott Downtown More 

Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I truly believe that this was one of the best stays I have ever had at any hotel. From the valets Sunday night to the valets Thursday morning the stay was perfect. Every employee I passed was smiling and almost all spoke. I requested a fridge during check in and it made it to the room before I did. I... More 

Helpful?
Thank bjcliq
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi bjcliq Thank you for your detailed review and your 5-star rating! It's so great to see your comments specific to our staff members. We can't wait to see you again. Clara and Chanel are definitely favorites of our guests and I will make sure that we recognize their efforts as well. Tom Underwood General Manager Chattanooga Marriott Downtown More 

Indiana
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in a King room with a small couch, chair, and desk area. My room did have a refrigerator and microwave- contrary to some other reviews I've read. Rooms have been somewhat updated. Bathrooms are still quite small. Shower could use some updating. Bed/bedding is adequate. Check in was a breeze and everyone I've encountered has been pleasant and helpful.

Helpful?
Thank AnneB8514
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi AnneB8514 Thank you for your feedback regarding your recent stay with us. We appreciate your review and will follow up on your comments as well. We're so glad to see your positive comments regarding our hotel staff - thank you! We hope to see you again. Tom Underwood General Manager Chattanooga Marriott Downtown More 

Richmond Hill, Georgia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this hotel Jan 22-24. The hotel is beautiful and the staff is wonderful. However, the housekeeping needs work. The sheets on the bed had hair and crumbs in it when we arrived. The night housekeeping staff were shocked and more the accommodating in changing out the linens. The chair and carpet in the room was dirty. We... More 

Helpful?
Thank Mochatravel1968
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi Mochatravel1968 Thank you very much for staying with us this past weekend. I am very sorry for the housekeeping issues that you mention and have already followed up with our housekeeping staff. We appreciate your feedback, so that we can address these issues. Thanks again for your business and we hope to see you again soon. Tom Underwood General... More 

Columbus, Georgia
Level Contributor
513 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pleasant efficient check-in (used the app). The staff was helpful and happy. They could use a little better signage on where to go in the parking garage if you self park. The lounge was nice but small. The glass elevators provided excellent city views. It was a quick visit so I didn't even get down to the gym. The downtown... More 

Helpful?
Thank Ge0rgiaPil0t
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi GeOrgiaPilOt Thank you for your business! We're glad to see that you enjoyed your stay with us and your visit to Chattanooga. Thanks for your feedback and we hope to see you again soon. Tom Underwood General Manager Chattanooga Marriott Downtown More 

Ivanhoe, va
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We spent 2 nights there. Checked in on Dec. 27, checked out on the 29th. There is no refrigerator or microwave. There were 2 bottles of Fiji water on the desk for our enjoyment at the cost of $4.00 a bottle!!! You will have to pay $10.00 a day for parking as well. On top of the inflated price of... More 

Helpful?
Thank angel s
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi Angel S Thank you for your recent stay with us and for your feedback. We appreciate both very much. I am sorry that we fell short of meeting your expectations, and we'll review your comments in detail with our team. We do charge for parking, as all other downtown hotels do, at a similar cost. We offer secured/covered parking,... More 

Cleveland, Tennessee
Level Contributor
126 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed January 3, 2016

Of course, when we planned our New Year's Eve getaway, we ended up in the hotel booked for a college conference. It was packed, loud and getting an elevator to and from our 9th floor room was a nightmare. That being said, none of that was the hotel's fault. The hotel itself is perfectly located in Downtown Chattanooga. The room... More 

Helpful?
Thank ecbronze
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi ecbronze Thank you for ringing in the new year with us this year! We appreciate your business and your review. I do apologize for the noise issues that you mention, but am glad to see that you had an enjoyable stay other than that. Thanks again for your comments and we hope to see you again soon. Tom Underwood... More 

United States
Level Contributor
133 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed January 2, 2016

First, Marriott is a great place and I have always enjoyed my stay's at Marriott. Marriott downtown Chattanooga on this particular stay however did not live up to Marriott's standards. Although, taking into consideration my visit was on New Year's Eve, I found the Hotel to be too loud and noisy. There were too many kids running up and down... More 

Helpful?
Thank L B
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi L B Thank you very much for staying with us on New Years Eve. We appreciate your feedback and your construcive comments. I am very sorry that we came up short during this visit and I will follow up on your comments with our staff. We appreciate your business and your loyalty to Marriott brands. Thanks again! Tom Underwood... More 

Springfield, IL
Level Contributor
94 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed December 31, 2015

I've stayed at this Marriott on two occasions, with my extended family on our way to Florida. The staff is courteous and nice. The rooms are what you expect at a Marriott, not the latest and greatest but not not dated. We are likely to stay there again in the future.

Helpful?
Thank smurerSpringfield_IL
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi smurerSpringfield_IL Thank you for your most recent stay with us. We appreciate your feedback and we'll look forward to your next visit. Thanks again and Happy New Year! Tom Underwood General Manager Chattanooga Marriott Downtown More 

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