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Chattanooga Choo Choo

1400 Market Street, Chattanooga, TN 37402-4489
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Chattanooga Choo Choo
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Ranked #50 of 98 Hotels in Chattanooga
A recent review
5 of 5 stars reviewed 3 days ago
Samantha M
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2,075 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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austin
Level Contributor
74 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

It's obvious that the place is in the middle of renovations, and I knew that before making the trip to see it. My little boy needed to use a restroom while we were outside looking at the train cars so we followed a series of signs to a restroom. He ran ahead a little and stopped dead in his tracks... More 

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Warner Robins, Georgia
Level Contributor
118 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Where to start. Well we just got back from a visit to Chattanooga. We thought that we would take this time to experience one of the cities landmarks, and stayed at the Chattanooga Choo Choo. It started from the Main Lobby.....empty and very dreary. There was 1 lonely person working a makeshift desk that doesn't match the decor of the... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 3 days ago NEW

I was a bit hesitant after reading some of the reviews but after staying here I realize the only reason you wouldn't like it here is if you are expecting new, which considering how old this building is most people should know it's not. We stayed in building 3 on the 2nd floor, the rooms were pretty clean but again... More 

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ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

“Very charming” is what we love to hear. Thanks for your great comments about your wonderful visit. Thank you for not letting a couple of bad reviews steer you away. We don’t like any bad reviews. However, in the last 4 months, we have had 1 bad review for every 617 room sold. All the Best, Jim Bambrey GM More 

UK
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed for 1 night in a rail car and my wife and I loved it. Staff were very friendly and helpful. The lobby hall was great. We were a bit concerned about the rooms after reading some bad reviews on TA, but were very pleasantly surprised and loved the room. You have to remember these are very old cars. Ours... More 

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ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

Thanks for your great 5 star review. Your great comments about our signature train car rooms; we hear a lot. They are very popular! All the Best, Jim Bambrey GM More 

Seymour, Tennessee
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Cute concept, but needs massive renovation. The lobby had a beautiful ceiling but smelled so bad we couldn't stay more than a minute. The Garden restaurant is closed for lunch and dinner which is good since there was a dead roach on the floor. There are a few gift shops. The one inside the main building is okay, but the... More 

Was this review helpful? Yes 1
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

This is an unusual review. I don’t know what the smell could be; most everything in the lobby is new including plumbing, front desk etc. Don’t judge a book by its cover. I regret you were not one of the thousands of happy guest we have each month. All the Best, Jim Bambrey GM More 

A TripAdvisor Member
3 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed here for a night at the end of June 2015 on our way to Georgia. On the plus side the room was pretty clean and accommodating. We didn't find any dirty or unsanitary issues that can sometimes be found at hotels. However, the one down side was that outside of the rooms, the hotel lacked... More 

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ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

Thanks for your review and kind comments about your clean and accommodating room. We know we can be better: that’s why we are spending 8 million dollars on the hotel. Over the past 4 years, we have averaged 80% annually with the Customer Satisfaction Index. All the Best, Jim Bambrey GM More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is my 3rd stay at choo choo. I just love this place that l keep coming back. Every time l come back, it gets better. This time, the room l stayed was completely renovated. Nice bathroom counter. I love the idea that there's no agry hard bedspread but soft branket that is freshly washed. The housekeeper lady was so... More 

Was this review helpful? Yes 1
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

“Southern charm “is what we love to hear. I am so glad all of your friends are returning. We appreciate you sharing your awesome story with us. Our goal is for every guest to walk away having the same experience. We look forward to your return. All the Best, Jim Bambrey GM More 

Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was our first stay during the warm weather as we usually come down in February for the Connooga SciFi Convention, We were anxious to see the beautiful gardens in bloom and we weren't disappointed. The renovations are coming along nicely and the finished rooms were very comfortable.

Was this review helpful? Yes 1
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

I’m happy to hear that things are “ rosey at the Choo Choo”. Thanks for recognizing the changes we are making. We hear this from many of our guests. We look forward to your return. All the Best, Jim Bambrey GM More 

Clarksville, Tennessee
5 of 5 stars Reviewed 1 week ago NEW

We recently stayed there during construction but it did not deter us. We visit every year and are never disappointed. The staff is great and the gardens are beautiful. The farmers market is just around the corner also.

Was this review helpful? Yes
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

Thanks for your repeat business. “A 5 star review” is what we love to see. Thanks for your great comments about the staff and the Formal Gardens. Reviews like yours help us keep a high CSI score with TA. All the Best, Jim Bambrey GM More 

Sharpsville, Pennsylvania, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Nice area, it's small but worth a visit. The restaurant there is amazing!! Definitely worth going for lunch or dinner. Tour of the old train, and Casey Jones' house/museum is a very nice time. Nice,quaint shops and antiques.

Was this review helpful? Yes
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

Thanks for your 4 star review and I’m pleased that you had a very nice time. All the Best, Jim Bambrey GM More 

Hotel Review Summarization

What travelers say

  • Train car(53)
  • Station house(22)
  • Indoor pool(17)
  • Breakfast buffet(15)
  • Very nice(15)
  • Electric shuttle(6)
  • Great Place(6)
  • Hotel room(5)
  • Hot tub(4)
  • Gardens restaurant(4)
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