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Chattanooga Choo Choo

1400 Market Street, Chattanooga, TN 37402-4489
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Chattanooga Choo Choo
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Ranked #49 of 98 Hotels in Chattanooga
A recent review
4 of 5 stars reviewed yesterday
marie p Berkeley, California
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2,022 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Berkeley, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Obviously the Choo Choo has seen better days, and is apparently on the verge of a major remodel but there was still something kind of homey and unique that made us enjoy our stay here. First off, we stayed in one of the train cars and although the decor is dated and the bathroom really needed updating, the room was... More 

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Budmouth
Top Contributor
50 reviews 50 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed yesterday NEW

The elegant old railway station houses the restaurant, reception and offices, the forecourt and platforms are now beautiful formal gardens, and the old carriages are now bedrooms. Can't say what they are like as we stayed in a building around the back. Our room was clean and comfortable, but the whole place is a bit tired and needs the renovation... More 

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Fareham, United Kingdom
1 review
1 of 5 stars Reviewed yesterday NEW

We booked with a well known UK Rail Tour company with an excellent reputation for the first time on this trip - so you can imagine our disappointment on arrive at this hotel! The whole place smelt damp, mouldy and vaguely of cigarettes! The sheets were a terrible mess and obviously not ironed at all. The shower rail was very,... More 

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1 review
2 of 5 stars Reviewed 3 days ago NEW

It's so sad, we've stayed at this place at least four times over the last 5 years and it has just taken a nose dive! My kids love staying in the train cars but I can't stand the barely draining bathtub and the toilet that only flushes if you hold it for 5 minutes anymore! Especially when you can get... More 

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Needs renovation badly and not worth the price. The hot tub was not cleaned and did not work properly. Only one vent worked. Breakfast should be free. The only good things about this hotel was the lobby, location and Staff was nice. We will not stay here again.

Was this review helpful? Yes 2
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

You are right about renovations, that’s why we started in August with our 8 million dollar renovation. Maintenance checks the hot tub on a regular basis and empties it at least once a day. I have forwarded your comments to the Maintence Director. Thanks for your kind comments about our staff, we think they are pretty darn good. All the... More 

Tallahassee, FL
Contributor
15 reviews 15 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We are no strangers to Chattanooga, but we were looking for a fun family experience this trip so we chose to stay at the Chattanooga Choo Choo hotel in a rail car room. The hotel was simple but nice. The car/room was pretty basic and clean (don't expect spotless and modern, it is a 70-80 year old rail car). A... More 

Was this review helpful? Yes 1
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

I’m happy to hear that it was a “Fun Experience”. Thank you for sharing your comments about the hotel and the atmosphere. Also, Thanks for your recommendation. All the Best, Jim Bambrey GM More 

Barstow
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We stayed here for one night when passing thru Chattanooga. While we used a groupon coupon to get a discount, I feel we should have been informed of the status of the hotel. It was undergoing a much needed renovation. I would have chosen to stay somewhere else had I known. There are much nicer hotels nearer the river and... More 

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ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

I am sorry to see your comments on Tripadvisor. The renovation is well under way and really has little impact on the guest. There at least 5 restaurants within 5 minutes of walking distance from the hotel. There still 4 gift shops open. My email and phone number is in every room in the Guest Directory. I will email you... More 

Marion
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I know they are under construction, but rooms are paper thin, and rugs on floor were actually like a sponge that made your feet tingle- we wore shoes all the time in the room-bed and bathroom were ok-location was great-when we got back to the room there were police everywhere another concert had let out-several of those concert goers stayed... More 

Was this review helpful? Yes 1
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

Thanks for emailing me back from my TA email. I see you stayed on April 28th. We have rented that room 16 times since your departure, without any similar comments. I personally inspected the room and did not notice any issues with the carpet. I inspect rooms on a regular basis. I’m sorry you felt that you felt the carpet... More 

Indianapolis, Indiana
Contributor
17 reviews 17 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in hotel 1 and it badly needs renovating. They are in the process of renovating the main lobby and restaurant but the rooms badly need redone except for the bathroom sinks. Please put in handicapped toilets in EVERY room! Almost everyone wants the high toilets. The best meal we had while there was at the Southern Star. Very... More 

Was this review helpful? Yes 2
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

I’m sorry that we did not meet you expectations. I’ll explain some things happening in our 8 million dollar renovation. • An all new ladies room which will be located next to the existing men’s room and the Vic Lounge (complete). • A new front desk has been created on the opposite side of the lobby (complete). • An all... More 

Joliet, Illinois
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel and grounds were outdated and not clean. Rooms needed new mattresses, bedding, and a coat of paint. Bath linens were see-through they were so old and worn. Front desk was unorganized and line was very long for check-in. I wouldn't recommend staying here. Better out on the highway at a newer hotel. This was pricey, even with the discount... More 

Was this review helpful? Yes 2
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

I am sorry to see your comments on Tripadvisor. Let us know if you are ever unhappy about anything and let us find a solution to exceed your needs. My email and phone number is in every room in the Guest Directory.I will email you via TA. All the Best, Jim Bambrey GM More 

Hotel Review Summarization

What travelers say

  • Train car(53)
  • Station house(22)
  • Indoor pool(17)
  • Breakfast buffet(15)
  • Very nice(15)
  • Electric shuttle(6)
  • Great Place(6)
  • Hotel room(5)
  • Hot tub(4)
  • Gardens restaurant(4)
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