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Chattanooga Choo Choo

1400 Market Street, Chattanooga, TN 37402-4489
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Chattanooga Choo Choo
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Ranked #49 of 98 Hotels in Chattanooga
A recent review
3 of 5 stars reviewed 5 days ago
AlanandChing
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2,012 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bristol, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Living on past reputation and seriously in need of renovation. There is going to be a multi million investment which is badly needed, they are already working on Hotel 2. Our room was large but the electric sockets were dangerous and set the coffee machine on fire and there was no battery in the smoke alarm! On the positive side... More 

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Cedartown, Georgia
Top Contributor
66 reviews 66 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This complex has three different hotels and the train cars. We stayed in hotel 3 and I would put it on par with a ramada as far as quality and cleanliness goes. The property as a whole is amazing. The garden and main building are breathtaking but for a hotel it lacked. Overall great location, awesome grounds, but underwhelming rooms!

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Rooms are very tired and dated, carpets were damp and sticky. Badly needs updating and refurbishment. Power points were falling of the wall and no power close to the bed for phones, laptops etc. The hotel Restaurants are all closed except the Garden Restaurant which is only open for buffet breakfast, food selection is very limited There is however a... More 

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ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

I’m sorry to see your comments on TA. Did you notify management about your issues? If management knows, we will rectify the situation. My number and email is in every room in the guest directory. We hope that you will give us another try. I will mail you via TripAdvisor. All the Best, Jim Bambrey GM More 

Ball Ground, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Package deal was very good. I visited places I otherwise probably would have not visited. The choo choo has a lot of history. The old train station was turned into a restaurant. They also have boxcars turned into hotel rooms! Very nice!

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ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

“Very Nice” is an awesome title. Thanks for your great comments about our history, we are over 100 years old. All the Best, Jim Bambrey GM More 

Tampa, Florida
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

We've stayed here in the past I a train car and it was a wonderful experience. The train car rooms are beautifully furnished. However, it was very dark and lonely in that area at the time we stayed. There was always lots to do in the way of shopping and dining in the past which we were counting on, but... More 

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ChooChoo29, Manager at Chattanooga Choo Choo, responded to this review

First of all, thanks for your repeat business. Thank you for your great comments about the Formal Gardens and you 4 star rating on the room and sleep quality. We let everyone know of the great restaurants within short walking distance. I frequent these restaurants regularly. Regards, Jill Coker QA More 

Nashville, Tennessee
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My kids and I stayed here for 2 days during Spring Break 2015. We didn't want to do the aquarium since we've done it so many times. Most of the vacation packages included the aquarium. When I saw that the Choo Choo had a deal that didn't include it I booked. I thought it would be nice for the kids... More 

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ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

Thanks for your review. I am so glad you were pleased with the Choo Choo. Thank you for not letting a couple of bad reviews get in your way. In April, we sold about 5,120 rooms with approximately 5 reviews 2 and below, that’s 1 per 1,024 rooms sold. Thanks for staying with us. All the Best, Jim Bambrey More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I organized a meeting in Chattanooga for last weekend, and we stayed at the Choo Choo. I will admit that I was a bit disappointed with my room; it is in serious need of updating. However, it was clean, so, overall, I was satisfied. However, I was willing to overlook the 1980s-era room because the rest of the hotel was... More 

Was this review helpful? Yes 1
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

Thank you for your review and you comments about the staff. You are right; the history is incredible. The free electric shuttle (next door) is always a hit with our guests. All the Best, Jim Bambrey GM More 

Top Contributor
56 reviews 56 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked a regular room and received an upgrade to a rail car, which was a delightful surprise. Our room was spotlessly clean, although a little worn around the edges - nothing that would bother me in the least. The amount of air freshener in the duct work was a little overwhelming and I could have done without that, but... More 

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ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

Thank you for your review and you comments about the room and the upgrade. You are right; these are exciting times for the Choo Choo. Thanks for wanting to return. All the Best, Jim Bambrey GM More 

Michigan
Top Contributor
149 reviews 149 reviews
61 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed 1 week ago

Unless at a Hampton Inn, I don't stay overnight anywhere without checking TripAdvisor. TA reviews for the "Choo Choo" as the locals call it were pretty bad. Nevertheless, I stayed there two nights because it was HQ for the association meeting I was attending AND because every other hotel in Chattanooga was booked solid due to an Iron Man triatholon... More 

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ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

Thanks for your 5 Star rating on value, sleep quality and service. I am so glad you were pleased with the Choo Choo. Thank you for not letting a couple of bad reviews steer you away. In April, we sold over 5,120 rooms with approximately 5 reviews 2 and below, that’s 1 per 1,024 rooms sold! We do make mistakes... More 

Calhoun, Georgia
Contributor
18 reviews 18 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

First let me start off thanking Beth. I planned a couple getaway for my wife and I and booked a room at this establishment. My wife being the techie she is promptly started reading reviews...we were apprehensive about going after reading some of the reviews. My wife called and spoke to Beth and she took wonderful care of my wife's... More 

Was this review helpful? Yes 1
ChooChoo29, General Manager at Chattanooga Choo Choo, responded to this review

“Perfect is hard to beat”. Thanks for your kind comments about the railcar room and your 4 star review. We appreciate you choosing to stay with for your trip. Thanks for your recommendation. All the Best, Jim Bambrey GM More 

Hotel Review Summarization

What travelers say

  • Train car(53)
  • Station house(22)
  • Indoor pool(17)
  • Breakfast buffet(15)
  • Very nice(15)
  • Electric shuttle(6)
  • Great Place(6)
  • Hotel room(5)
  • Hot tub(4)
  • Gardens restaurant(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Pool/beach area (16)
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