We are very sorry you did not enjoy your stay. It is definately not the experience we want all our guest to experience. Please feel free to contact me, as I want to make it right with you. I will also be sure to share your comments with our staff and ownership group. You satisfaction is very important to us... More

Brent thank you for taking the time to let other travelers how your stay went. When I read your comments it really embodied the goals our team tries to achieve, providing great service, a clean room and good value. Thank you for being our customer and we hope you will stay with us in the near future. We would be... More

Wow, Thanks for recognizing our team members by name. It will make their day when I tell them they were specifically mentioned in your critique of our hotel. Kelly and Meredith definitely embody what we are all about, great service, smiles. I will be sure to reward their efforts. Thank you for your business and we hope to see you... More

We are glad you noticed and hopefully enjoyed the Moon Pie. We are approaching the 100 anniversary of that tasty treat that is made in Chattanooga. We are sorry the hallway to our interior building was not working. We are in the process of changing that unit out as it did not survive the winter. We have been fortunate that... More

Thank you for taking the time to let others know about your experiences at our hotel. We certainly thank you for all your kind words especially about the service level you received from our team. I will be sure to share them at our daily team meetings. I know it will make them feel good that we took good care... More

Thank you for your assessment on our hotel Warren. We are an older Hampton Inn, but we do keep up with all the Hampton Inn Standards and we make a great effort to provide great service, clean rooms, a good breakfast, and hopefully a great value for our customers. I will be sure to share your comments with our ownership... More

Thank you for taking the time to let our future guest know how your stay went. We appreciate your honest assessment of our hotel. You are correct in stating we are inexpensive, and lacking the ambiance of some of the new hotels. We do maintain all Hampton Inn Standards and try our best to exceed guest expectation with the service... More

Thank you for your kind words. It is reassuring to know our staff is doing what it takes to make all guest happy. I have shared your review with our staff at our daily pep rally and have rewarded our breakfast staff, (they are awesome!). We know you have lots of choices when staying at our exit and glad to... More

Thank you for your honest review. I am very sorry our van service was not available for you at the time of your arrival. I definitely can understand the uncomfortable feeling you experienced. We are an older hotel, but we do our best to provide great service and always keep up with all the standards the all Hampton Inn's must... More