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DoubleTree by Hilton Hotel Chattanooga Downtown

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407 Chestnut Street, Chattanooga, TN 37402
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1 room 1 guest
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DoubleTree by Hilton Hotel Chattanooga Downtown
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729 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was my first stay at a DoubleTree, but it won't be my last. This hotel is clean and comfortable with a very friendly and helpful staff. My room was appointed with a roomy mini-fridge, microwave, flat screen tv, and a safe. The bathroom was spotless and perfect. The bed was very comfortable. The hotel is in the perfect location... More 

Was this review helpful? Yes
Nashville, United States
1 review
5 of 5 stars Reviewed 1 week ago

The King Suite is spacious, clean, and has nice furnishings. The pictures online are a true depiction of how the hotel actually looks. The staff is great and are extremely helpful. My family was very comfortable here and would stay again. The property location is great if you want to walk and check out Chattanooga.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Fairfax, Virginia
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Made my yearly visit to Chattanooga this past weekend and stayed at the DoubleTree. I like to stay loyal to the Hilton chain as long as the price is right and it was. The facilities are nice but there are some people/organizational issues that need to be addressed. Location is good. About 20 minutes from the airport. It's downtown close... More 

Was this review helpful? Yes 2
Patricia M, General Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Dear randy623, I apologize for the issues you experienced during your annual trip to Chattanooga. We have reviewed your response with our hotel leadership team and are taking action steps to ensure your experience does not occur in the future with our guests. Please contact me at pmartinez@vhghotels.com as I truly wish to make this right for you! I am... More 

Douglasville, Georgia
Level Contributor
160 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked because we are Hilton Honors members and this was close to everything downtown. There were issues with our hotel keys upon check in and we were not greeted nor given a room on the Honors floor, despite booking as Honors members. No worries, just expected more. The room was clean except for a spot on our comforter that... More 

Was this review helpful? Yes
Patricia M, General Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Dear double77s, I apologize for your less than stellar experience with us. I understand your stay was met with key functionality issues as well as not being placed on a Hilton Honors floor. Please contact me at pmartinez@vhghotels.com so we may "make it right" for you and at a minimum reimburse you for the HHonors points you used during your... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

Don't bother. Stay across the street at the Hampton. Walls are paper thin! Neighbors kept me up all night. Shower had mold. Never received my wake up call. Paid $169.00 and could have stayed across the st. for 93.00. No free breakfast or drinks. Hampton offered it all for half the price.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Patricia M, General Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Dear scottsH514GO, I am so sorry to learn your experience with us was anything less than perfect! We pride ourselves on offering a memorable and lasting experience however it seems as if we made a lasting negative impression on you, and for that I apologize. Please contact me at pmartinez@vhghotels.com so we can "make it right" for you. Thank you... More 

Huntsville, Alabama
Level Contributor
131 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel showers are not always that great but the shower here was awesome. Great water pressure. Shower curtain fit the tub. Some may think I'm crazy for caring but that made it a top notch for me. Cookies, friendly service, nice pool and seating area, nice restaurant space for breakfast. Great location.

Was this review helpful? Yes
Patricia M, General Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Dear ac6804, We know the importance of a comfortable bathroom experience so it pleases us to read your thoughts on the shower spaciousness. Thank you for your positive feedback. We truly appreciate it and hope you will visit soon! More 

Athens, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very convenient to the Aquarium and Discovery Museum and walking distance to eatery's and Kupcake Kitchen for after dinner dessert. Very friendly people and clean rooms. Everyone is very willing to go the extra mile to ensure your stay is smooth and relaxing.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Patricia M, General Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Dear Nancy Y, We are thrilled to learn you enjoyed your stay with us. Please visit us in the future when your travels bring you back to our beautiful Scenic City! More 

Atlanta, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

While the staff were more than courteous and the hotel is nice overall there were a few problems that detracted from our stay. The hotel is nice and clean but there appear to still be some growing pains occurring. There are only two elevators for the entire hotel so at times the wait can be really long. Parking was full... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Patricia M, General Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Dear Jeffrey W, I am so sorry to learn your experience was anything less than perfect. We are always seeking valuable feedback in an effort to improve the guest experience. Thank you for the opportunity to learn we have growing pains and need to up our game. It is truly appreciated. Hopefully our very friendly staff followed our brand commitment... More 

Old Hickory, Tennessee
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel and location in downtown Chattanooga. The double bed room was a little small, but the staff made up for it in a BIG way!!! Most accommodating to ever request and there were plenty. More towels, more coffee, can I leave this with you, etc. I did not use the restaurant or bar area. The bar area looked nice... More 

Was this review helpful? Yes
Patricia M, General Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Dear Susie L, WOW . . . thank you so much for taking the time to comment on your recent stay with us! We are thrilled to learn you loved our customer service and friendly staff. Thank you so much for your kind words; we truly appreciate it. More 

Woodlawn, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The location was within walking distance of the Aquarium, A T&T ball field, and many good restaurants. The staff was pleasant and accommodating. We had an excellent visit and appreciated the accommodations and helpfulness of the staff.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Patricia M, General Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Dear Alvin D, We appreciate your feedback and look forward to hosting you in the near future when your travels bring you back to beautiful downtown Chattanooga! More 

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