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DoubleTree by Hilton Hotel Chattanooga Downtown

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407 Chestnut Street, Chattanooga, TN 37402
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DoubleTree by Hilton Hotel Chattanooga Downtown
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DoubleTree by Hilton Hotel Chattanooga Downtown
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662 reviews from our community

Traveler rating
    372
    185
    62
    23
    20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Better than average but not luxurious, probably the best you will get in Chattanooga, TN. The room was clean but not overly spacious. There is a nice pool area that the kids enjoyed. The restaurant that is so prominently featured was closed for dinner on a holiday weekend. We had to eat at the bar with only one bartender to... More 

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St. Petersburg, Florida
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Clean, classy, helpful staff and wonderful location--My stay couldn't have been better. Travel lots to Chattanooga and just discovered this one. It's a "real hotel" and perfect for a business traveler like me. Matt was particularly helpful to me too. Valet parkers were genuinely nice young men.

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Jake H, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Thank you so much for this outstanding review of our property in Downtown Chattanooga! We love hearing that our guests loved their stays with us, as we do our best to provide all of our guests with the best service possible. Thank you for the compliments to Matt, and my Valet staff, and I will be sure to pass those... More 

Portland, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The rooms, staff and amenities at a great price. My visit was for business but the staff made me feel at home. The location is central to downtown Chattanooga with many great places to eat nearby. I recommend this hotel to any traveler.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jake H, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Dear Bruce S, What a great review of the Doubletree by Hilton in Downtown Chattanooga. Thank you so much for taking the time to leave us this review, and feedback. We love hearing what we did right, so that we can continue to provide the best service we can to all of our customers. We truly appreciate the kind words,... More 

Dayton, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The staff went out of their way to make sure we had a pleasant stay. The breakfast was delicious and reasonably priced. The rooms were clean and comfortable. We will return in the future. This is a great place for a family function. Great location.

Review collected in partnership with DoubleTree by Hilton

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Jake H, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Dear Debbie B, Thank you for taking the time to leave us this review of our Doubletree by Hitlon in Downtown Chattanooga. We are so glad that you enjoyed your stay with your family, and you were able to take advantage of our breakfast in the restaurant. We also thank you for the kind words, and compliments to our staff... More 

Elizabethton, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The staff were very courteous, professional, and helpful. The room was clean and quiet, and the bed was comfortable. I enjoyed my stay at this facility and would recommend it to anyone traveling in Chattanooga.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jake H, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Dear Billy H, We are so glad to hear that you enjoyed your stay here with us at the Doubletree by Hilton in Downtown Chattanooga. Thank you for the kind words and compliments to our staff, we always love getting this type of feedback, as we want our guests to be treated like family. We hope that your travels will... More 

Nashville, Tennessee
Top Contributor
106 reviews 106 reviews
31 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed 1 night in Chattanooga on business at the Doubletree Downtown. The one thing that really impressed me was the friendliness and efficiency of the staff. Each seemed to know exactly what was required and accomplished their tasks cheerfully. They really make you feel welcome at the Chattanooga Doubletree. This included the front desk attendants, the maids and the... More 

Was this review helpful? Yes
Jake H, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Wow! What a wonderful review of our hotel. Thank you so much for taking the time to leave this review, and share your experience. We are so glad that our staff made you feel as at home as they could while you stayed with us, and that you were able to enjoy our close proximity to the downtown amenities. I... More 

Sevierville, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

This is a GREAT place to stay and you can't go wrong. All the staff and I mean all the staff are friendly. It is nice to stay somewhere that believes customer service is important and they do here. I would recommend it to anyone.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jake H, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Dear Gary K, Thank you so much for this wonderful review of our property in Downtown Chattanooga. We truly appreciate you kind words and compliments to our staff. We always strive to provide our guests with the best service we possibly can, and I am glad to hear that we were able to give you that experience. We hope to... More 

Columbia, United States
1 review
3 of 5 stars Reviewed 1 week ago

We arrived for check-in at 11 pm. Only staff person around was the valet and he was leaving. Front desk was unattended. Staff arrived 10 minutes later to check us in. We declined maid service on our first day but invited it on the second day. We arrived back around 5 pm to find the room was not cleaned, no... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jake H, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Dear Allan C, Thank you for taking the time to leave us this review of our property. We appreciate your feedback as we use that to improve our service as much as we can. I sincerely apologize that you had to wait on someone to get you checked in, and that our housekeeping failed to clean your room on the... More 

Columbus, United States
1 review
2 of 5 stars Reviewed 1 week ago

1).No Continental breakfast. 2).Unless your an honors member you will be given 2nd class room. 3).Price is too high for Chattanooga Tennessee. 4). The rooms were average at best. 5). We didnt feel like we got the bang for our buck.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jake H, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

Dear Mark M, I would like to sincerely apologize that you did not enjoy your stay with us, but I also would like to thank you for your honest feedback. We use all of our guest feedback to improve our service in any way that we can. I'm sorry that you feel like you didn't get what you paid for,... More 

Nashville, Tennessee
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Although the front desk were nice, the rooms were nice. I received a call that I had left something but the manager was gone and they couldn't verify items. Now I'm not sure of what the items were and in a rush to get out I could have dropped some jewelry. Must not have been that important because I'm not... More 

Was this review helpful? Yes
Jake H, Manager at DoubleTree by Hilton Hotel Chattanooga Downtown, responded to this review

I would like to sincerely apologize that you have encountered this inconvenience. We would love to make this right for you. Please contact me via email at any time and I will handle the situation personally, and i will do my best to get it resolved to your satisfaction. Thank you for your feedback, as we use this to improve... More 

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