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BEST WESTERN Heritage Inn

Certificate of Excellence
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7641 Lee Highway, Chattanooga, TN 37421-1027
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BEST WESTERN Heritage Inn
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BEST WESTERN Heritage Inn
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304 reviews from our community

Traveler rating
    119
    105
    40
    14
    26
See reviews for
108
77
27
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (304)
  • Mar-May only
    (102)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (63)
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Jackson, United States
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed here on our way home from Florida and we will definitely stay here again. It was clean, easy to access from the interstate, and super comfortable. All of the staff we encountered was very nice and helpful.

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed yesterday NEW

I will always stay here when in the area. The staff is great and very hospitable. Don't forget about "The City Cafe" located on the property - - - OMG! The absolute best place to dine and open 24/7! Cant beat that! Best Western and The City Cafe - What a GREAT combination!

Was this review helpful? Yes
Hendersonville, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

This is a great, clean hotel with very friendly staff. There is a nice clean pool for children. The only weakness to me is no breakfast offered. There is a cafe on the grounds that is open 24 hours a day and you do get a 10% discount, but we would have preferred the normal excellent Best Western breakfast we... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Winchester, Virginia
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

If the property was about $20 less per night I might have given it 3 stars - because the location is very good, the room was adequate but my husband spent most of the evening worrying about the car because there are a lot of unsavory looking people hanging out around this hotel (probably because of the all night diner... More 

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Leesburg, Florida
Contributor
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice property. Helpful and friendly staff. Quick to resolve minor problems, such as TV remote or non-working room key. Staff is quick to refer visitors to the restaurant on property or provide advise on other options available. Quick check-out could be very helpful is you are in a hurry to get on the road.

Review collected in partnership with Best Western

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Everything was excellent. The rooms were clean, the bathroom also. The towels impressed me with their quality. The air worked great and the front desk was cordial and efficent. I would definitely stay there again.

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Guelph, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Highly recommend this hotel. Room was spotlessly clean and beds/pillows exceptional. Attached 24 hr restaurant will not disappoint. My wife and I were pleasantly surprised by the vast menu, portions and everything tasted great. Desserts are stunning and delicious. Even though there were many families with young children - soccer teams - we still had a beautiful sleep without outside... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

Check in and check out were atrocious, once we said we were paying cash the lady at the front desk was snotty as hell. Did not feel like we welcomed guest. Had to put up $200 for two rooms and at check out it took 20 mins for them to check the room to get our money back. Was told... More 

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Lambertville
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice clean and comfortable place to stay. very nice updates completely thru the room and bath. beds very comfortable. bath updated and clean, only down side for us was the toilet stool could have been replaced with the taller version for us seniors. very good price thru best western web site, another down side, no free breakfast, but nice... More 

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Tallahassee, Florida
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed 2 nights at this hotel with the accommodations being about average. The mattresses were comfortable, carpet stained, bath room adequate. The location, however was horrific! It is located on 2 very busy streets so you hear sirens, horns and cars all night long. In addition we had someone doing construction (?) right outside our room from 12 midnight... More 

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

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