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BEST WESTERN Heritage Inn

Certificate of Excellence
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7641 Lee Highway, Chattanooga, TN 37421-1027
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BEST WESTERN Heritage Inn
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341 Reviews from our TripAdvisor Community

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Traveler rating
    134
    120
    42
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    28
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126
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (341)
  • Mar-May only
    (112)
  • Jun-Aug only
    (101)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (63)
All months
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Room was clean. Bed was comfy. Staff was friendly. Attached restaurant was yummy, staff was sort of slow. A TON of desserts. Our room was on the first floor right in the corner, right by the entrance to the office. Around 4:00 am I started hearing a loud door slamming. It was the workers entrance into some room. Then the... More 

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Port Charlotte, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

My AAA Travel Agent booked the motel for me and it was super with a GREAT deskclerk but, when I got the final bill it was over the 73.00 (which the agent figured it to be) and that really put it over my income. I was stretching at paying $73.00 so won't be able to book there on my return... More 

Review collected in partnership with Best Western

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Knoxville, Tennessee, Usa
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Last minute trip to Chattanooga for a 2 Mile Road Race the Scenic City Scorcher. There were several other National Chain Hotel's that were less cost at this exit, However I paid more because I expect more. I always Choose Best Western no matter where I go for Personal or Business. The staff was wonderful and yet my stay was... More 

Review collected in partnership with Best Western

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Anderson, South Carolina
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a very easy on/easy off I-75. I had read previous reviews, so I knew to ask for a room at the back away from the highway and that really did cut down on the road noise, but we wound up by the pool, which it seemed was where everyone went to smoke, so we did hear some talking... More 

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Jasper
Level Contributor
8 reviews
7 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

This was A very nice place to stay!!!!! I enjoyed it so much!!!! The pool is a little small, but the beds are so comfortable!!!! Very clean and peaceful! Nice staff. The city dinner located in the hotel is amazing. I highly recommend it!!! The cakes are amazing! Any kind you want, the FOOD O MY GOSH!!!! Take your family... More 

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Byhalia, United States
1 review
5 of 5 stars Reviewed 1 week ago

All staff were helpful and friendly. Room was comfortable and clean. Location was good and easy to get to the places we wanted to visist. The Resturant was exceptional. Pool was enjoyable. I would recommend this Hotel to friends.

Review collected in partnership with Best Western

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paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Birmingham, Alabama
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

The room had such bad smell that I couldn't sleep whole night. The A/C was covered with dust. Toilet was dirty, sink was not cleaned... I can go on, but I guess this is enough. I told the front desk and she just said.. they cleaned the carpet may be it didn't dry.

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Dale City, United States
1 review
4 of 5 stars Reviewed 1 week ago

Very clean, nice hotel. We stayed for 3 days while on vacation in the Chatanooga area. Less than 15 minutes to downtown and very close to all any desired destinations, ie restaurants, movies, malls, local attractions, etc. Pool is small but very clean. The attached restaurant is moderately priced but you get a good portion for the money. Would definitely... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Anderson, South Carolina
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was so kind and helpful. Room was clean, beds were wonderful and so comfortable. The pool was a nice size and area was very pleasant. About a 20 min drive to area attractions. Restaurant on site was great and very convenient. Would definitely stay here again!

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Lafayette, Indiana
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights during our honeymoon the room was clean and bigger than I expected. Our reservation had been changed without notice when we arrived but the lady at the front desk got it fixed for us. Was disappointed that the hotel was about 10-15 minutes outside of Chattanooga but we happened to be there during the shooting... More 

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

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Prices are for 1 room, 2 adults
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