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BEST WESTERN Heritage Inn

Certificate of Excellence
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7641 Lee Highway, Chattanooga, TN 37421-1027
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1 room 1 guest
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BEST WESTERN Heritage Inn
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368 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (368)
  • Mar-May only
    (112)
  • Jun-Aug only
    (128)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (63)
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Toronto, Canada
3 of 5 stars Reviewed 4 days ago NEW

The hotel is near I75. The restaurant serves a lot of food, however it was not as yummy as the description which was disappointing. If you present the room key at the restaurant you might get a discount, but tell them before they ring in the purchase or you won't get the discount. I paid with a debit card and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lewisburg, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My wife and I are currently staying here with our two dogs. I couldn't even wait until we checked out to write the review! We are already 100% satisfied with this place. Great pet friendly room! So clean! Staff is amazingly friendly. Hotel is nice and clean as can be! Pool is great and clean! So pet friendly. Our pets... More 

Was this review helpful? Yes 1
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Level Contributor
7 reviews
3 of 5 stars Reviewed 1 week ago NEW

The good: Inexpensive in comparison to nearby hotels City Cafe (24 hr cafe on premises) Close to interstate Close to shopping and restaurants Friendly front desk staff and management Comfortable beds The bad: Construction on one side of motel Old appliances (refrigerator froze everything - no way to control temp -- microwave took forever to get things lukewarm) Strange bed... More 

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

friendly staff, clean, updated rooms, comfortable bed, free wi-fi, restaurant next door with fabulous desserts (try their cakes), easy check out, clean pool and outside area, close free parking, reasonable price

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Lachine Mi, United States
1 review
4 of 5 stars Reviewed 1 week ago

Always try to stay at Best Western. Recently stayed in Tennessee.... GA... and WI Also stay at the Best Western in Alpena on occasion. Best Western Is our families preference when we are on vacations. Thank you for our great experience while on our vacation. Leroy and Cynthia

Review collected in partnership with Best Western

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Hollow Rock
1 review
4 of 5 stars Reviewed 1 week ago

Very good stay! Close enough to downtown atrractions without being right downtown. On site restaurant was FANTASTIC! Great food, outstanding desserts and fabulous waitress. Will be back next year! Will stay here!

Review collected in partnership with Best Western

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

One night stay. Got there late and the stay was very nice. The rate advised by staff was above the rates found on the net, but only by a few dollars. I was to tired to attempt to pull up net rate so i went with it. No bagel or anything due to restaurant. Seemed like a shady area only... More 

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Mount Pleasant, Texas
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: Convenient location just off the interstate and near Chattanooga. Room was clean and well maintained. Motel shares a building with a 24 hour restaurant with a unusually extensive menu. Restaurant offers a 10% discount to motel guests. Cons: Check in time is 4:00 PM rather than the usual 3:00 PM and check out is 11:00 AM. The combination makes... More 

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Azle, United States
1 review
5 of 5 stars Reviewed 1 week ago

The room was neat and clean and the staff was friendly and very welcoming. The price of the room was very good and we were very happy with everything about our stay at the motel. There is a very popular restaurant attached to the motel and I wish we had time to try it out. I heard that the locals... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Springfield, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent location relative to CHA and staff were exemplary in all details of lodging. Room was very comfortable and properly cooled for the arrival of a client. Quiet was appreciated for early night's sleep

Review collected in partnership with Best Western

Was this review helpful? Yes
paul w, Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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