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Hilton Garden Inn Chattanooga / Hamilton Place

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2343 Shallowford Village Dr, Chattanooga, TN 37421
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Hilton Garden Inn Chattanooga \/ Hamilton Place
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399 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
256 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Walking in you are greeted by a beautiful lobby that is very well done. The staff are professional and welcoming. Rooms are not very good though. The bed was very old with the mattress from hell. The mattress should have been replaced years ago. Television sound was set very low and at full volume was barely acceptable. Channel selection was... More 

Helpful?
Thank rszAtlanta_Ga
Slidell, Louisiana
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our experience at the Hilton Garden Inn in Chattanooga, Tn was great. The entrance was very inviting, staff was very friendly. The room was comfortable and clean. The other areas of the hotel was very clean and orderly.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank ALTON R
Ian H, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review

Thank you for the feedback and the great review! We appreciate you coming to see us, and we are very happy to hear that we provided such a great experience to you. We hope that we will get to see you again sometime in the near future! Safe travels, Ian Hines Guest Service Manager Hilton Garden Inn at Hamilton Place More 

Pooler, GA, United States
Level Contributor
8 reviews
4 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

I had visited this motel about a year ago and it was a comedy of errors- from room keys that didn't work, to keys to rooms already occupied (at midnight- they weren't happy) and toilet issues- it was really bad. This time it was totally different. We reserved a total of five rooms over a weekend with different arrival times... More 

Helpful?
Thank Larry H
Ian H, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review

Thank you for the feedback and the compliments! I am happy to hear that we have improved upon your last stay! I am unsure based on the content of your review if the score given was intentional. If so, what could we do to improve your next stay with us? We appreciate you continuing to choose us to stay with,... More 

Knoxville, Tennessee
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed at this whole tell overnight and found the customer service exception. In the front desk supervisor was very accommodating during check-in and I would definitely stay at the property I stayed at this whole tell overnight and found the customer service exception. In the front desk supervisor was very accommodating and courteous during check-in and I would definitely... More 

Helpful?
Thank Franklin B
Ian H, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review

Thank you for your feedback and the great review! We appreciate you choosing to stay with us, and cannot wait to see you again. In the meantime, safe travels to you! See you soon, Ian Hines Guest Service Manager Hilton Garden Inn at Hamilton Place More 

Norris, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This is one of my favorite places to stay in my business travels. All of the staff makes me feel like home! It starts with check-in, Casey Webb is a true professional, making sure everything is perfect for my stay. Kelley and all the people in the kitchen do a great job too. Michael Fones

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William F
Ian H, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review

Thank you for your feedback and the great review! We love having our repeat customers. We take great pride in our staff and love hearing when they give a customer an exceptional experience. We hope we will see you again soon! Safe travels, Ian Hines Guest Service Manager Hilton Garden Inn at Hamilton Place More 

Marshfield, Wisconsin
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 7, 2016

We had 2 rooms. One with 2 double beds and one with the Jacuzzi tub. The rooms were clean and nice and comfortable. My husband and I had appetizers and drinks at the bar. The Fries with parmesan cheese are amazing you have to try them. I had breakfast with my kids in the morning. There is a charge but... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marykaycrna
Ian H, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review

Thank you for the feedback and the great review! We are so happy to hear you enjoyed our amenities and services. We work hard to make sure every guest has a wonderful experience at our hotel! We hope you will come back to see us again in the near future. Safe travels, Ian Hines Guest Service Manager Hilton Garden Inn... More 

Barbourville, KY, United States
1 review
5 of 5 stars Reviewed January 3, 2016

What I will say is that I've stayed in many hotels under the Hilton umbrella; this one exceeded any expectation I had. I was able to change my reservation without any hassle, & the staff accommodated my reasonable requests. Yes, my room was clean & up to standards. Great job, especially the night clerk who took care of me even... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeffrey A
Ian H, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review

Thank you for the feedback and the great review! We are so happy to hear that you had a great time and we managed to meet all your needs! We take great pride in our staff and appreciate your compliments towards them. We hope you will come back to see us again sometime soon! Safe travels, Ian Hines Guest Service... More 

Deerfield Beach
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 30, 2015

This hotel was quiet, clean and the restaurant very good. The staff was professional. We try to stay exclusively at Hilton Garden Inn's because of their consistent quality and a good restaurant and bar on premises.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeanene M
Ian H, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review

Thank you for your feedback and the great review! We take great pride in our staff, and ensuring we uphold the standards the Hilton Garden Inn brand has to offer. We hope we will see you again next time you're on the road! Safe travels, Ian Hines Guest Service Manager Hilton Garden Inn at Hamilton Place More 

Tampa, United States
1 review
5 of 5 stars Reviewed December 29, 2015

We spent a night here on our trip north from Florida. As always this Hilton Garden Inn provided very comfortable accommodations and extremely friendly service. We will plan to stop there again on future road trips.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Barbara P
Ian H, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review

Thank you for the feedback and the great review! We love returning customers and we are happy to hear you had another wonderful stay. We can't wait to see you on your next trip! Safe travels, Ian Hines Guest Service Manager Hilton Garden Inn at Hamilton Place More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 27, 2015 via mobile

I had my parents stay here over Thanksgiving and Christmas. The grounds are clean, the furnishings are well kept, & the beds are comfortable. What takes this hotel over the top is the service. Everyone is smiling and helpful. The wait staff in the restaurant are top notch! This is a nice hotel that is definitely well managed. Thank you... More 

Helpful?
Thank Cinos93
Ian H, Front Office Manager at Hilton Garden Inn Chattanooga / Hamilton Place, responded to this review

Thank you for the feedback and the great review! We are always happy to hear we gave a guest such a wonderful stay. We hope you and your parents will come back to see us again sometime soon! Safe travels, Ian Hines Guest Service Manager Hilton Garden Inn at Hamilton Place More 

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