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Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall

2.5 of 5 7051 McCucheon Road, Chattanooga, TN 37421
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Certificate of Excellence 2014
Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall
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Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall
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247 reviews from our community

Traveler rating
    129
    61
    31
    17
    9
See reviews for
112
49
11
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall
See the most recent reviews
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Friendly staff, clean rooms. Gave us breakfast to take with us, even though they hadn't opened up, yet. Pool needs updating. No hot tub. Waited for two hours for a crib to be delivered to the room. Overall pleased with our stay. Would recommend to friends.

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Ssgarnham, Thank you for taking the time to complete your review. In February we will begin the process of renovating the indoor pool and fitness center. I do hope you will try us out again to see these exciting new features. On behalf of our entire staff at Country Inns & Suites we thank you for your business and... More 

Kalamazoo, Michigan
1 review
3 of 5 stars Reviewed 4 weeks ago

My party arrived at this hotel and were very happy with our room and the way the hotel looked. The indoor pool was clean and pretty warm and the beds were comfy and clean. However do, the front desk staff was downright surly, and could be found out in the parking lot looking as though he was canvassing cars on... More 

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Amanda S, I apologize for the issues you encountered during your stay. We have taken care of the staff issue since your stay and we have revamped the breakfast menus. We also have some great chances coming. We do hope you will try us out again in the future so we can meet and exceed your expectations. More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

The room was adequate. The carpet and decor is very dated. If you like 80s burnt orange, this is for you! Wifi was terrible. The foldout couch is worse than your crazy aunt's. My daughter slept with the couch closed after trying the mattress, and fell out twice. She is 13. Regular beds are comfortable. The walls were very thin... More 

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Snures, I apologize for the issues you encountered during your stay. I want you to know we have some great changes coming. All the carpet and tile has already been cleaned in the entire building since your stay. The indoor pool is getting completely renovated beginning in February so i do hope you will give us another chance to... More 

Bolton, Canada
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed December 20, 2014

This place is a little run down but a cheap clean place to stop for the night if you are on the road..would not recommend more than one night. the indoor pool is small and the area around it run down but we swam anyway..no Jacuzzi..they do have a seasonal outdoor pool which we did not use because of the... More 

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Ruby5965, I apologize for the issues you encountered during your stay. I want to let you know we have taken care of the staff issue. We also have some exciting improvements being made to the hotel. The breakfast is being revamped. The indoor pool and fitness is getting completely redone. We do hope you will try us out again... More 

Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 11, 2014

This hotel fit the bill for a place to rest our head for the night, but as far as Country Inn & Suites go, it was definitely on the lower end of our experiences. The front desk were very friendly, but the hotel in general was quite noisy, the bathroom small and cramped (especially in relation to the rest of... More 

Was this review helpful? Yes 1
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Lynnetravels, We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We do hope you will give... More 

Chattanooga, United States
1 review
4 of 5 stars Reviewed December 11, 2014

A very reasonably priced place to stay. I have been staying at this particular hotel for 12 years and when I return on my next business trip to Chattanooga I will again stay there. Is in a great location just off the beaten path. Easy to get to and very quite. A nice place to say.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Mark S, Thank you so much for the great review and thank youi for your loyalty to us. We have alot of improvements going to be happening in the next few months. I can't wait for you to see them. We look forward to return when your travels send you back to the Chattanooga area. More 

Grand Rapids
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 9, 2014

I have stayed in hotels next to airports that are quieter than this Country Inn & Suites in Chattanooga. The room was clean, but the bed wasn't especially comfortable. The front desk staff wasn't friendly, more aloof than anything. I wouldn't stay here again.

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Janine M, On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the issue concerning the staff with our team, and I assure you this has been corrected. We appreciate the feedback and will use it to fine tune our operations in... More 

Panama City Beach, United States
1 review
1 of 5 stars Reviewed November 25, 2014

Front desk people arrogant and rude. They take a copy of your drivers license and won't even discuss why they are doing this. We will never stay here again. They blamed it on the new corporate ownership. I wonder is the new owners appreciate their business. I suggest if they do they get a handle on their policies.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Stephen W, I apologize for the issue you encountered with the front desk staff. As far as the drivers license incident. We have been told by local law enforcement to require a copy of all persons checking into hotel, do to fraudlent activity with credits cards. I apologize they did not explain this to you. I do have new... More 

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Additional Information about Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall

Address: 7051 McCucheon Road, Chattanooga, TN 37421
Phone Number:
Location: United States > Tennessee > Chattanooga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall 2.5*
Number of rooms: 82
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Also Known As:
Country Suites By Carlson - Chattanooga At Hamilton Place Mall Hotel Chattanooga
Country Hotel By Carlson
Country Inn Chattanooga
Hotel Style:
#15 Business Hotel in Chattanooga
#16 Romantic Hotel in Chattanooga

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