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All 95 Chattanooga hotels

Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall

2.5 of 5 Hotel   |   7051 McCucheon Road, Chattanooga, TN 37421
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83%
Ranked #26 of 95 hotels in Chattanooga
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed June 22, 2014
Gunny214 Chattanooga, Tennessee
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187 people have reviewed this hotel

Traveler rating
    104
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84
41
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
There are newer reviews for Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall
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Chattanooga, Tennessee
Top Contributor
130 reviews 130 reviews
14 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed June 22, 2014

If you're looking for up-to-date fit and finish with all the newest and most modern amenities, then this facility will disappoint you. We actually stayed here three nights because the Front Desk Staff was so friendly and helpful. The rooms are indeed suites and have plenty of room to spread out. The room we experienced was clean, but needed a... More

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Gunny214, We are I apologize for the experience you encountered during breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. I have addressed the issue with my team in hopes that... More

Prestonsburg
1 review
5 of 5 stars Reviewed June 10, 2014

Checked in late -10:00 pm. Kaitlyn at the front desk was wonderfully attentive. She addressed all my questions and concerns in a professional friendly manner. The room (302) was spacious and very clean. Two queen beds in he bedroom were separated by an actual door from the living room. Even though the room was located near the elevator, there was... More

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Jennrose0628, Thank you so much for the great review about our hotel. Since you mentioned Katlyn in your review she will be recognized with a certificate of Service Excellence from Carlson. It was an honor to have you and we hope you will choose us again in the future if your travels bring you back into the Chattanooga area.... More

Decorah, Iowa
Contributor
14 reviews 14 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed June 6, 2014

So very disappointed...we were looking for a large room which we found at the Country Inn & Suites Hamilton Place. However, once we checked in we quickly became disenchanted with the property. It started with a room that wasn't "really clean", a large bug and upholstery that was stained on all the furniture to the point where we didn't feel... More

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear TB006 Deborah, Thank you for taking the time to complete this review. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We are in the process of getting both indoor and outdoor pool areas renovated. However, i know this doesnt help the situation now.... More

Ipswich, United Kingdom
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 1, 2014

What a great stay,excellent reception staff,huge room(suite) 2tv's,2 queen beds+sofa,air-con+ceiling fan ,fridge,2 rooms and a good bathroom.Overall a great night for fabulous price ,will certainly use Country inns again.

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear terriandphil, I am so glad to hear that we exceeded your expectations. I do hope you will come back and see us in the future and will choose us on your next visit to Chattanooga. Sincerely, More

Chattanooga, Tennessee
Top Contributor
76 reviews 76 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 28, 2014

The suite was wonderful...all the amenities were, as well, but I had two issues: One, the A/C was wired to only cool one of the rooms but not both (very strange), and two, the door separating the two "rooms" was clear, so that there was no privacy. For the price, I would have expected at least that.

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Sandi G, I'm glad your stay was a great one!! We appreciate your feedback and I will forward your feedback to the appropriate people in regards to the door and a/c issues. We do hope you will come back to us in the future if your travels should send you back to Chattanooga. Sincerely, More

Cicago
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

In town for a family event and had my husband and 2 adult children in the 2 Queen suite and it worked out fine. Staff was very helpful when I had to make a last minute change. Would def stay here again

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear LGH53, Thank you so much for the positive review. We are glad to know we exceeded your expectations. We do hope you will choose us again in the future if your travels send you back to the Chattanooga area/ More

Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 13, 2014

This by far was the best Country Inn I have ever stayed in. The atmosphere was great and the layout is as well. Reasonably priced with an excellent breakfast. The rooms were extra clean and spacious.My only regret was I stayed only 1 night.

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Vonrittenhouse, THank you so much for this great review!!! I have printed this out and showed to our staff and they were so excited to read this. We do strive to make it right. It's guest and postive feedback that keeps us doing what we enjoy so much and that's taking care of you our valued guest. Sincerely, More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 12, 2014

Arrived late around Midnight on 05-07-14 Checked in and was given room 309 on the third floor, When we got to the room noticed it was absolutely filthy, Air Conditioner would keep one half of the room cool, found blood on the chair in the area of the pull out sofa, microwave and fridge was so nasty you couldn't use... More

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Dri7x77, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly,... More

Paris, Illinois, United States
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 4, 2014

This place is a bit pricey but you get what you pay for. The room was very large and roomy. The second room door was full of windows and kind of defeated the purpose of having separate rooms. The breakfast was very good. The indoor pool was cold so a little disappointed with that. No hot tub so again disappointed.... More

Was this review helpful? Yes
Rene B, General Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Andy P, Thank you for the great review. I am so happy you chose to stay with us during your drive. We have a great hotel and are very close to many things here in our area. Chattanooga is a great mid-way point to several destinations. I am so happy you found us and gave us a try! I... More

Michigan
Contributor
14 reviews 14 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 27, 2014

On our way to Florida we stayed at this hotel and found our room to be clean and well maintained. Keep in mind we got in late so I didn't have a chance to look around the room very well or in the daylight but all appeared well. Based on our first experience we decided to stay here again on... More

Was this review helpful? Yes
Rene B, Manager at Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall, responded to this review

Dear Melissanest, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.I have notified my executive housekeeper and we are working dilgently to make sure this does not happen to you or another guest in... More

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Additional Information about Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall

Address: 7051 McCucheon Road, Chattanooga, TN 37421
Phone Number:
Location: United States > Tennessee > Chattanooga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson - Chattanooga at Hamilton Place Mall 2.5*
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Also Known As:
Country Suites By Carlson - Chattanooga At Hamilton Place Mall Hotel Chattanooga
Country Hotel By Carlson
Country Inn Chattanooga

47 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#10 Romantic Hotel in Chattanooga #23 Business Hotel in Chattanooga
Hotel Class
Official Description (provided by the hotel)
The Country Inn & Suites Chattanooga Hotel at Hamilton Place Mall provides fresh decor, comfortable suites and a welcoming atmosphere for business and leisure travelers alike. Country Suites offers premium amenities like free high-speed Internet access, two pools and a Fitness Center to make guests feel right at home. Our hotel near Chattanooga Metropolitan Airport (CHA) is also convenient to exciting shopping and excellent restaurants, making it the ideal home base for exploring the area.This hotel in Chattanooga is an all-suite property featuring modern décor that makes guests feel comfortable and relaxed. All of our suites feature separate living and sleeping areas, 32" flat-panel HDTV's, large business desks, complimentary high-speed Internet access and more.Our indoor pool and our fitness center will be undergoing renovations beginning July 15, and are expected to be out of service until the end of August. The outdoor pool will be in full service through this time. ... more   less 
Number of rooms
82

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