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The Chattanoogan

Certificate of Excellence
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1201 South Broad Street, Chattanooga, TN 37402
Best prices for: 1 room 1 guest
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713 reviews from our community

Traveler rating
    371
    192
    84
    36
    30
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165
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22
167
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (713)
  • Mar-May only
    (195)
  • Jun-Aug only
    (201)
  • Sep-Nov only
    (156)
  • Dec-Feb only
    (161)
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

Had booked a night at this hotel via Orbitz. Room was booked over 1 month in advance, and confirmed the day of arrival by the hotel's own front desk staff. Imagine our surprise when we arrived after a 3 hour car ride with 2 young children to find we had no room (in fact hotel was overbooked, poor form for... More 

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Anytime we asked for anything it was brought up to our room in minutes best service ever. We will stay again for sure next time we are in Chattanooga. The food was also great. I travel a lot and have never met a nicer staff

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Alabama
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed for an extended weekend at this hotel and everything about my stay was excellent. Housekeeping was amazing. The front desk staff were spectacular. The manager who checked me in sang happy birthday to me! The pool & spa area were nice. Food and service in the bar & restaurant were excellent! Great views, lovely decor, loved this hotel!

Was this review helpful? Yes 1
TomCupo1, General Manager at The Chattanoogan, responded to this review

Thank you, for your review. Your feedback makes us smile! We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff.We’re glad you experienced clean, comfortable accommodations and friendly service from our staff during your time at The Chattanoogan. Please consider liking us on Facebook. More 

Marietta, Georgia
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed and met at The Chattanoogan in Oct 2014 for our annual offsite meeting. Amazing experience end to end. Rooms are comfortable and quiet. The only gripe was about the food offerings for vegetarians which at times was only a salad.

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TomCupo1, General Manager at The Chattanoogan, responded to this review

Thank you for your review. I am please to hear that your experience met or exceeded your expectations. Thank you for your timely feedback, we are in the process of re-working the menus so we will be certain to share your thoughts with our entire F&B team so that we may make any improvements to the overall experience we offer.... More 

Nashville, Tennessee
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Having stayed at many highly rated hotels, this would not measure up. We booked the Mountain View Suite to be with our 2 younger children. The Mountain View was barely that...we looked at a black rooftop but off in the distance you saw the hills. When I upgraded to the suite on the phone, the reservation person assured me that... More 

Was this review helpful? Yes 2
TomCupo1, General Manager at The Chattanoogan, responded to this review

Thank you, for your review. While we are glad to read that you enjoyed aspects of your stay, it is truly disheartening that your visit fell short of the expectations you had of The Chattanoogan. We regret deeply if any aspect of your room was amiss. I apologize that we did not resolve your issues swiftly. Thank you for taking... More 

Brentwood, Tennessee
1 review
5 of 5 stars Reviewed 5 days ago NEW

During a recent family weekend get-a-way, we stayed at The Chattanoogan. The facility was very nice and clean. We experienced great customer service. All interactions with staff were very enjoyable. I will definitely stay with them again.

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TomCupo1, General Manager at The Chattanoogan, responded to this review

Thank you, for your review. We are very happy that you and your family enjoyed your stay with us; I appreciate the kind words about our team. Providing Superb service is our goal every day every guest. I am glad that The Chattanoogan hotel was able to provide the perfect get-a-way. We look forward to seeing you on a return... More 

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is our third stay here at the Chattanoogan and simply love staying here. Everyone is very friendly and the hotel is conveniently located downtown. A very clean, quiet hotel and we will definitely be back.

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TomCupo1, General Manager at The Chattanoogan, responded to this review

Thank you, for your review. We are delighted to know that this is your 3rd year back with our property. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. There is a lot to like about our location and our city. We all look forward to having you stay with us again soon. More 

Virginia, USA
Top Contributor
95 reviews 95 reviews
33 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

I visited just for a few hours while my husband was at a meeting. Saw the pleasant lobby and had a great-value buffet lunch in the restaurant. Will certainly consider staying here when we come back to Chattanooga, because it made a great first impression.

Was this review helpful? Yes
TomCupo1, General Manager at The Chattanoogan, responded to this review

Thank you for sharing your kind review and high recommendation of The Chattanoogan hotel! We are delighted that you enjoyed such a quick visit and our delicious lunch buffet. Our hotel is minutes from the famed area attractions and many local restaurants located in the renovated Southside. We look forward to welcoming you back again soon so that you can... More 

Gainesville, Florida
Top Contributor
164 reviews 164 reviews
23 hotel reviews
91 helpful votes 91 helpful votes
1 of 5 stars Reviewed 1 week ago

This would be a pretty good hotel, but management saw fit to hire a very loud band for all Friday and Saturday nights, essentially ruining the rest we earned during a week's hard work. When we complained, we were assured that management was aware of the noise problem, but decided the enhance revenue at the bar, from incomers who were... More 

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TomCupo1, General Manager at The Chattanoogan, responded to this review

Nothing disappoints us more than reading a review such as yours. We wish nothing more than for all of our guests to have the best experience possible while staying with us and hearing anything less is disheartening. We pride ourselves on staff that love to go above and beyond for our guests and we sincerely apologize if your experience did... More 

Blythewood, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I can't say enough good about this hotel. I brought a high school drama group for a competition and we had multiple needs with our rooms, meeting space and catering. They met and exceeded all of those needs and with very little notice on a few of them due to other scheduling conflicts. The rooms are well appointed and the... More 

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TomCupo1, General Manager at The Chattanoogan, responded to this review

What a Wonderful review of The Chattanoogan Hotel!! We are always appreciative by reviews such as yours, as it reminds us how important Customer Service is, while consistently focusing on every aspect of a guest visit! Thank you for sharing your story and comments! It is always great to receive detailed feedback from our guests after they have had an... More 

Hotel Review Summarization

What travelers say

  • Very nice(10)
  • Parking garage(4)
  • Breakfast buffet(4)
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140 photos of this hotel

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Other (5)
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