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Hilton Garden Inn Chattanooga Downtown

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311 Chestnut St, Chattanooga, TN 37402
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Hilton Garden Inn Chattanooga Downtown
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Hilton Garden Inn Chattanooga Downtown
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468 reviews from our community

Traveler rating
    276
    122
    40
    19
    11
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183
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ramstein-miesenbach, Germany
Contributor
15 reviews 15 reviews
15 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Another wonderful Hilton Garden Inn stay! Great location, super friendly and helpful staff and very good dinner and breakfast experiences. The dining room staff couldn't have been more friendly. We'll stay again when in Chattanooga.

Review collected in partnership with Hilton Garden Inn

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Kingsport
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The room was nice and clean. Maybe a little small but no matter for the amount of time spent in the room. The prices seemed high for a nightly rate but location is great for Downtown Chattanooga. Best thing about this place is their Breakfast. There is a continental piece but also made to order anything else you want. They... More 

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Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for sharing your comments regarding your recent stay & your experience in the restaurant. We are so glad that your family enjoyed their visit & the breakfast offerings that are served daily. We may use your explanation of the menu as a training tool for new associates. :) Enjoy your day! @ More 

Englewood Cliffs, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great stay at Garden in Chattanooga! Only three small problems: 1. pool was closed Day 2. 2. Bed was never made up. 3. Bartender was the worst and slowest bartender I have ever come across in 15 years. Great location. Wonderful staff (except for terrible bar tender.) Late check out was extremely stressful.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for sharing your comments. Please know that every comment is shared with our team. I apologize that the bartender that was on duty, did not meet your expectations; but, glad that the other team members were able to exceed your expectations with their service & attitude. Looking forward to your next visit! @ More 

Woodstock, GA, United States
1 review
4 of 5 stars Reviewed 1 week ago

My family and I stay here often when we vacation in Chattanooga. The staff is friendly and knowledgeable, the location is terrific. We enjoy staying here, and will definitely return. We recommend it highly

Review collected in partnership with Hilton Garden Inn

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Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you so much for sharing your comments regarding your recent stay! The best compliment we can receive is when a guest returns to our hotel--thank you for always choosing the Hilton Garden Inn. Looking forward to your next visit! @ More 

Birmingham, Alabama
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for 1 short night when our winterguard group was in town for the SAPA championships. At first, I booked the hotel at the online rate of $219, which is a ridiculous price! Then, I found out we had a group rate which brought it down to $139. So, always check for a group rate! The other reviewers... More 

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Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for sharing your comments regarding your recent stay. I do apologize for the water issue that incurred; we are researching what could have caused the water collecting on the bathroom floor. Enjoy your day! @ More 

Indianapolis, Indiana
Top Contributor
65 reviews 65 reviews
26 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We just returned yesterday after staying an entire week at this hotel. The hotel is in the perfect location- within walking distance to several family-friendly attractions including a children's museum right next door. Although parking might be challenging during baseball games at the adjacent stadium, we had no problems finding a spot and left the car parked for most of... More 

Was this review helpful? Yes
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for sharing your comments regarding your recent stay at the property. We do take each and every comment seriously & use the guest experience not only as a learning tool but also sharing with our team. Regarding the condition of the room furnishings, we are making every effort to address the situation; hopefully, upon your next... More 

Palmer, Tennessee
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My fiancee and I stayed here for a last minute trip to see downtown and the aquarium just to get away from home on a warm winter day. I had stayed in a Garden Inn a few times and have always been generally pleased. This time was no exception until time to go to bed. Expecting the adjustable beds that... More 

Was this review helpful? Yes
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay. I do apologize that you did not have a good night sleep during your overnight stay. We will definitely take your remarks under consideration. Enjoy your day! @ More 

Pensacola, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Clean, quite & friendly. Room was up to Hilton standards. Staff was extremely helpful. Recommended a great steak house for dinner. Parking was very convenient. Room & bath were clean. Location was ideal for access to downtown shops, attractions and restaurants. We would definitely stay here again!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for sharing your comments about your recent stay. It is so nice to read that we met your expectations which allowed you to enjoy & have a memorable stay! Enjoy your day! @ More 

Top Contributor
55 reviews 55 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location is a short walk to all of the downtown attractions. Hotel has an average indoor pool and hot tub. Fitness facility did offer some Dumbbells. Decent breakfast and a keurig coffee maker for the room. Rooms did need some updating, staff was very friendly

Was this review helpful? Yes
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for sharing your comments regarding your experience during your recent stay at our hotel. We are very fortunate in the location of the property....park your vehicle & you never have to move the car again...everything is within walking distance! Look forward to your next visit! --Andrea More 

Pulaski, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Wonderful staff,superclean,great location to downtown.Everything is in walking distance to the hotel. I am very dissappointed with this Hilton.The bedding is as sorry as it gets.You are better off to sleep in the floor.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for sharing your comments regarding your recent stay & your experience of sleeping on the guest room beds. We will definitely take your comments under consideration; hopefully, before your next visit some adjustments can be made in comfortably of the bedding. Enjoy your day! @ More 

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