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All 98 Chattanooga hotels

Hilton Garden Inn Chattanooga Downtown

3.0 of 5 Hotel   |   311 Chestnut St, Chattanooga, TN 37402
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Hilton Garden Inn Chattanooga Downtown
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Ranked #8 of 98 Hotels in Chattanooga
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 4 days ago
Sue R Cookeville, United States
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407 reviews from our community

Traveler rating
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    33
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161
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cookeville, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed one night between trips. Had dinner at the hotel - even though the dining room was empty service was prompt and the food was really good. I mentioned in my reservation my allergies and the room was already stripped of feathers for me. Breakfast buffet was pretty full but the food and the service were really good. Definitely would... More

Review collected in partnership with Hilton Garden Inn

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Independence, KY, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Pay NO attention to any bad reviews! HGI in Chattanooga was the best! CLEAN, QUIET, and a staff that beats any we have experienced.....and we do travel. Carol and the rest of the staff were exceptional!!!

Review collected in partnership with Hilton Garden Inn

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San Antonio, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel is very closely located to much of the night life in Chattanooga, and close to the river. Thought the hotel had a very nice appearance with very helpful staff. The only negative I had was that my room had a bit of a moldy smell to it.

Review collected in partnership with Hilton Garden Inn

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Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Thank you so much for taking the time to review us on TripAdvisor. You're right! We are right smack-dab in the middle of everything in Chattanooga and just steps from the river. I'm so glad you had the opportunity to experience what our fabulous city has to offer and am happy to hear you found our staff to be helpful.... More

1 review
5 of 5 stars Reviewed 1 week ago

A very lovely hotel. They had a problem with the hot tub but were very helpful in compensating us for the inconvenience. Staff could not have been any more pleasant. Look forward to staying here again.

Review collected in partnership with Hilton Garden Inn

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Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Thanks so much for taking the time to review us on TripAdvisor. Your feedback helps us to improve our guest experience. I'm so sorry to hear that you were affected by the troubles we have had with our hot tub but I am very glad to hear that our staff was able to compensate you to your satisfaction. Our entire... More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

Honoring the earth by going green, cleanliness, accommodating, pleasant staff at every turn no matter what time of day cannot rave enough about the front desk staff, most relaxing atmosphere, cannot wait to return

Review collected in partnership with Hilton Garden Inn

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Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Hello and thank you so much for your wonderful review of our property and our staff. We are all very passionate about making every guest's stay 100% perfect and it sounds like we hit the nail on the head! We continue to work to lessen our footprint and are open to ideas on how to continue our "going green" efforts.... More

Smyrna, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here because of the location. Close to everything and we even took in a movie that is right across the street. The room was very clean and my reservation requests were meet without even asking. "Top floor room away from teh elevators", for me! I wouldn't hesitate to stay here again and would recomend you do the same

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Thank you so much for taking the time to review us on TripAdvisor! I am so glad that you enjoyed your stay and our fabulous location. We work very hard to anticipate our guest's needs and to keep our rooms nice and clean. I am glad to hear that we may be hosting you again in the future and look... More

San Francisco, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The KING bed was AWFUL! Hard as a ROCK! Horrible "Garden Sleep System" is what they called it. It was like sleeping on the ground in a garden with a few leaves thrown in for their version of making the mattress softer. A "Knob" on the side of the mattress to control air into the mattress for softer or harder... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Hello and thank you for taking the time to share your experience on TripAdvisor. I am so sorry that you had a terrible night's sleep and that our beds failed to meet your expectations. Your feedback and honesty helps us to improve the guest experience and helps us to ensure that every guest is 100% satisfied every stay. Please let... More

Kingston, Canada
Contributor
20 reviews 20 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment we arrived, we were treated with warmth, respect and kindness from the staff at this hotel. We were much later than anticipated, and totally exhausted from our drive, and the staff made sure we were looked after immediately so that we could unwind from the day. We decided to grab a bite there instead of looking elsewhere... More

Was this review helpful? Yes
Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Thanks so much for taking the time to share your experience with us on Tripadvisor! Our entire staff is very passionate about spreading the light and warmth of hospitality and ensuring that all of our guests are 100% satisfied with their stay. It sounds like we knocked it out of the park on this one! I am so glad you... More

Atlanta, GA
Top Contributor
60 reviews 60 reviews
45 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I decided to stay here because I am an Hilton Honors member and also it was close to everything. Didn't have a reservation, but had room available at a great price. Room #610 had a balcony. The only negative I have is the room, it is beat-up and needs new carpet and furniture. Overall, a good day. Friendly staff and... More

Was this review helpful? Yes
Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Thanks so much for taking the time to share your experience on Tripadvisor and thank you for being a valued Hilton Honors member! I'm delighted to hear that you enjoyed our fabulous staff and our wonderful breakfast. I'm very sorry to hear that the condition of the guestroom did not exceed your expectations. Your feedback is important and much appreciated... More

Atlanta, Georgia, USA
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I took my 13 year old cousin on an overnight trip to Chattanooga for her birthday earlier this month. We wanted to stay downtown, so the Hilton graciously offered us a room in exchange for my honest review. Upon arrival, checkin was speedy and the front desk staff very courteous. The room featured two queen beds and... More

Was this review helpful? Yes
Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Hello and thanks for your review! We are always so pleased to see that our valued guests left our property 100% satisfied. I'm glad you were able to sleep comfortably and that you enjoyed our breakfast and snacks. We hope to see you again soon! More

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Additional Information about Hilton Garden Inn Chattanooga Downtown

Address: 311 Chestnut St, Chattanooga, TN 37402
Phone Number:
Location: United States > Tennessee > Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chattanooga Downtown 3*
Number of rooms: 94
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Also Known As:
Hilton Garden Inn Chattanooga Downtown Hotel Chattanooga
Chattanooga Hilton Garden Inn
Hilton Chattanooga

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