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Hilton Garden Inn Chattanooga Downtown

3.0 of 5 311 Chestnut St, Chattanooga, TN 37402
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Certificate of Excellence 2014
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Hilton Garden Inn Chattanooga Downtown
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Hilton Garden Inn Chattanooga Downtown
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424 reviews from our community

Traveler rating
    256
    111
    33
    16
    8
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166
110
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71
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Atlanta, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Wanted to get away for just a weekend and wanted a hot tub for the cold evening. They provided that along with a great corner view of the city. Walking distance to everything fun and exciting. A very short entertaining drive to LookOut Mountain.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Niles, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

My friend and I stayed here over the weekend of December 12, 2014. The staff at this hotel go above and beyond to make guests feel like family. Hotel is clean, perfectly located - would stay here again definitely - thank you to all the nice people - Colby, Rosie, James, Don and I know there are one or two... More 

Was this review helpful? Yes
Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Hello! Thanks for your great review of our property and our wonderful staff! I'm so glad to hear that Don, Rosie, Colby, and James were helpful and friendly. Our entire staff is very passionate about delivering the very best service and ensuring that every guest is 100% satisfied every stay, every time! I hope we get to host you again... More 

Daytona Beach, United States
1 review
4 of 5 stars Reviewed 1 week ago

Overall I had a good experience. Plenty of parking, friendly hotel staff (note: just the hotel proper staff). Room was clean, 2 each of firm and soft pillows. The bed was a little hard and uncomfortable though. Ultimately I am fairly (80-90% or so) happy with my decision to stay here, especially being so close to the River Walk area... More 

Review collected in partnership with Hilton Garden Inn

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Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Hello and thank you for taking the time to share you experience with us on TripAdvisor! I am so sorry to hear that you had a negative encounter with our breakfast staff. Your candid and honest feedback helps us to improve the service we offer and helps us enhance our guests' experience. I hope you will consider staying with us... More 

Tuscaloosa, Alabama
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here in December. Check in was easy and the staff was very friendly. We had to pay $8 for parking, which was annoying because on Saturday we couldn't find a spot during the day and had to park further away. You shouldn't have to pay for parking if you can't get a spot. The room was nice and... More 

Was this review helpful? Yes 1
Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Thank you so much for taking the time to share your experience on Tripadvisor! I'm so glad check in was a breeze and that you found our staff to be nice and helpful. I sincerely apologize about your parking troubles. Downtown parking can sometimes be a bit of a bear! Next time you stay with us, contact me (Christina) and... More 

Roswell
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in a convenient location and the staff is friendly and efficient. There are too many great choices for dinner outside the hotel. Do not make the mistake we made and eat at the hotel restaurant. Poor quality food and extremely overpriced.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Hello and thanks for taking the time to share your experience on Tripadvisor! Your candid and honest feedback helps us to improve our services and our guest experience. I'm glad you found the staff to be friendly and efficient and am so sorry you had a poor experience in our restaurant. If you find yourself in the Chattanooga area again,... More 

Jackson, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Nice place with all amenities, located centrally to all near by attractions and businesses. Ambiance is good. I strongly recommend this place as the service quality is excellent. Overall this is one my best visits

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Thanks so much for taking the time to share your experience on Tripadvisor. Our staff is passionate about delivering superior service to all of our guests and I'm so glad you found them to be excellent. We love it when our guests leave and want to recommend us to friends! Thanks again and we will see you the next time... More 

Spotsylvania, Virginia
Top Contributor
56 reviews 56 reviews
17 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived pretty late on a Saturday evening...check in was a breeze...literally 1 minute..our room key was waiting for us and after we verified a little information we were on our way. Parking was great, right behind the hotel and pretty cheap at $8. Room was clean, quiet and comfortable. We left very early the next morning so we really didn't... More 

Was this review helpful? Yes
Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Hello and thanks for your review! I'm so glad you were able to get into your room quickly after a long Saturday. Hilton is actually working on a system where you can check yourself in on your smart phone and even use your phone as your room key! Keep an eye out for that and other updates in the near... More 

Austin, Texas
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The lobby is glimmering caused by the glossy neutral tile and the abundance of glass fixtures throughout. There are rustic candle boxes shrewn about to create a kind of charm. The fireplace in the bar area looked inviting and the purple neon lights set this are aside from the rest of the lobby. There is also an outdoor fireplace but... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Thanks so much for your review! Our lobby ambiance is part of Hilton Garden Inn's "Project Grow" initiative. We are thrilled to hear that our guests love the updates as much as we do. (Who doesn't love a little blush and eye shadow every now and again?) I'm so sorry that the fire place was not in use while you... More 

Nashvile, United States
1 review
5 of 5 stars Reviewed November 14, 2014

This Hilton Garden Inn is a great place to stay and friendly staff! Great location and quick access to local fine restaurants. The room was very clean and quiet. Easy and quick check in. Great hot breakfast to wake up to. Would highly recommend for business or pleasure.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Wow! Thanks so much for your great review! The staff here really loves what they do and strive for perfection in all that they do. I'm so glad that your check in was easy-breezy and that you enjoyed breakfast. LaDonald (our kitchen manager) and the entire food and beverage staff are passionate about delivering the best of the best. See... More 

Helena, Alabama
Contributor
20 reviews 20 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 11, 2014

We were in Chattanooga to run a 1/2 marathon. The location was absolutely perfect. Safe and easy walking distance to lots of good restaurants as well as the Aquarium and the riverfront. The 2 Queen room was nice, clean and comfortable and very reasonably priced. The most note worthy thing about the hotel was definitely its location.

Was this review helpful? Yes
Christina C, Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Hello and thanks for your review! You're right! Our location is absolutely perfect for anyone interested in exploring what the downtown Chattanooga area has to offer. We are steps from the Aquarium, Children's Discovery Museum, the Riverfront, and just about everything else! I'm so glad you enjoyed your stay and look forward to seeing you again on your next visit! More 

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Additional Information about Hilton Garden Inn Chattanooga Downtown

Address: 311 Chestnut St, Chattanooga, TN 37402
Phone Number:
Location: United States > Tennessee > Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chattanooga Downtown 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Hilton Garden Inn Chattanooga Downtown Hotel Chattanooga
Chattanooga Hilton Garden Inn
Hilton Chattanooga
Hotel Style:
#6 Family Hotel in Chattanooga
#6 Green Hotel in Chattanooga
#7 Business Hotel in Chattanooga
#9 Romantic Hotel in Chattanooga

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