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Hilton Garden Inn Chattanooga Downtown

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311 Chestnut St, Chattanooga, TN 37402
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Hilton Garden Inn Chattanooga Downtown
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Hilton Garden Inn Chattanooga Downtown
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517 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
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    (517)
  • Mar-May only
    (141)
  • Jun-Aug only
    (170)
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    (105)
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    (101)
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Nashville, United States
5 of 5 stars Reviewed 2 days ago NEW

The hotel was very welcoming and warm. The doorman and front desk clerk were very engaging and accommodating. The location was excellent near restaurants, bars and attractions. The grounds were very clean and access to the hotel was very good. Parking in a very crowded area was excellent as well. Would highly recommend this hotel to anyone visiting Chattanooga.

Review collected in partnership with Hilton Garden Inn

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Easton, United States
5 of 5 stars Reviewed 3 days ago NEW

Staff was very good, breakfast was also good. Wish I had time from business to enjoy it more and the Chattanooga area as a tourist. Rooms were quiet, clean, and sleep really good. Client visit was just up the hill. Trip to airport was quick as well.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay. Hopefully, you will be able to return to our lovely city when you are traveling for pleasure & enjoy everything it has to offer. Enjoy your day! -Andrea More 

Birmingham, United States
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

Very nice hotel, and superb staff that made up for some very minor appearance items. We have stayed at a different Hilton Hotel in Chattanooga, paid 35% less, and had a much nicer, up to date room. However, the incredible, do anything for you, staff almost made up for it. Every single person on the staff that we interacted with... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you so much for taking the time to post your comments regarding your recent stay. The team at our property are incredible--I have the pleasure of working with them everyday & seeing their "above & beyond" attitudes in exceeding guest expectations. Enjoy your day! -Andrea More 

Little Rock, Arkansas
1 review
5 of 5 stars Reviewed 1 week ago

As a wheelchair user traveling alone, I found the staff extremely accommodating. James and Reggie helped me get up into the higher than normal bed, and Carol came the next morning and helped me get from the bed safely back into my chair. Their friendly demeanor made my stay a truly pleasant experience. Carol even stopped at my car as... More 

Was this review helpful? Yes
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your kind remarks regarding your recent stay. Please know that the 3 associates that you recognized in your comments have been recognized by our entire team--they represented us well! Look forward to seeing you on your next visit to Chattanooga! -Andrea More 

Fort Myers, Florida
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent venue and location, near all the excellent activities in downtown Chattanooga -- the Children's museum, aquarium and baseball park. Larger lobby area including a nice bar and dining area. Service was outstanding and friendly. Quiet setting with easy access to I-24/75. The room was very clean and well-equipped as always at the upscale HGI properties. I very much enjoyed... More 

Was this review helpful? Yes
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay. Your statement regarding the proximity of local attractions is correct; and there are over 32 restaurants within walking distance--park your car & never have to move it again! Look forward to your next visit! -Andrea More 

Knoxville, TN, United States
1 review
5 of 5 stars Reviewed 1 week ago

My family will be returning to this very hotel in Downtown Chattanooga as a result of our excellent experience during our first stay. The kindness and resourcefulness of the desk clerk and the breakfast staff were exemplary. The location was ideal for a walking "staycation" for a few days in the Downtown area. The amenities and cleanliness of the room... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your kind remarks regarding your recent stay. We are so glad that we exceed your expectations and that you will be returning on your next visit to Chattanooga. Enjoy your day! -Andrea More 

Anaheim, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn in Chattanooga is THE place to stay in the downtown area. It is within very easy walking distance of the ballpark, aquarium, museum, riverwalk and many great restaurants. The people who work at this hotel are truly fantastic. Everyone is smiling, helpful and genuinely friendly. My highest recommendation!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay. I have the privilege of spending my days with this staff--they are incredible! They truly care about each & every guest's experience. Enjoy your day! -Andrea More 

Dickson, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is, by far, the best hotel to stay at in Chattanooga. Other than the location being excellent, the hotel staff and the amenities are excellent. This trip was a family trip and we received an upgrade to a room with a balcony. The garden sleep system that Hilton has was so good that we bought the mattress system for... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for posting your review regarding your recent stay. Our team strives to ensure each & every guest has a memorable experience; so glad to hear that we achieved this with your family's stay. Look forward to your next visit! -Andrea More 

DeLand, Florida
2 reviews
4 of 5 stars Reviewed 2 weeks ago

this was our first trip to Chattanooga and really liked the City. The hotel is in a great location and met all expectations. The staff is very helpful and friendly. It is within walking distance to great eating (and drinking) establishments and the aquarium.

Was this review helpful? Yes
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for taking the time to post your comments regarding your recent stay. If your travels bring you back to Chattanooga, we hope we are your first choice for your lodging needs. The Fall season is a great time to visit & it is a lot cooler! Have a wonderful day! -Andrea More 

Ball Ground, Georgia, Usa
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was probably our 10th time to stay here and the first time to run into a problem -our room wasn't ready at 4:00. The front desk staff did a wonderful job of getting the room handled ASAP and made us feel like our time mattered. Even the best places have problems at times and the staff showed true professionalism... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Andrea A, General Manager at Hilton Garden Inn Chattanooga Downtown, responded to this review

Dear Guest, Thank you for posting your wonderful comments regarding your recent stay. Please know that our staff truly realizes that your & every guests time is very important; we do understand that when you arrive to the hotel you are ready to experience what the city has to offer. We do apologize for the room not being ready when... More 

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