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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain

2.5 of 5 3710 Modern Industries Parkway, Chattanooga, TN 37419
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Certificate of Excellence 2014
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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain
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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain
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341 reviews from our community

Traveler rating
    152
    106
    42
    29
    12
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143
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36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cobourg, Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

A good hotel for a one night stop-over, no dinner restaurant of course, just a simple buffet breakfast. There is a Greek/Italian restaurant within walking distance. Rooms clean, warm and well appointed. The bonus for us having travelled from Canada was the $5. Car wash right next door to the hotel which got rid of all the road salt and... More 

Was this review helpful? Yes
Valdosta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel a while back and remembered it mainly because of the stupid-comfortable beds. This time around, my boyfriend was traveling with me, and I've been telling him for days before our stay that I can't wait to sleep in the bed at the Holiday Inn Express at Lookout Mountain, because it is the most comfortable bed... More 

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear Jamie G, Thank you, thank you, thank you for your fan-stinkin-tastic review! We are so pleased to read your WONDERFUL feedback regarding your recent stay with us and appreciate your continually loyalty to your hotel. I will be certain to share your review with our entire team as kudos for a job well done and hope that we have... More 

Springfield, Illinois
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent Facility - - Recommend to both the Chattanooga visitor or just an overnite along I-24. Staff very pleasant - greeted with a smile after being on the road for many hours. Hotel is above Express expectations - very clean and well kept. Hotel is an easy off/on to I-24 on the west side of the city. Close to both... More 

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear JPD1988, Thank you so much for your heartfelt review! As Senior Contributor on TripAdvisor we appreciate the time that you have taken to provide your experience with future travelers as well as the 5 star rating of our property! We strive to ensure that our guests have a memorable experience and are pleased that our team hit it out... More 

Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 27, 2014

We booked 4 rooms here Christmas Day & the day after. All the rooms had comfy beds except one, it was a little worn. Clean rooms, clean everything. Round the clock free coffee in the lobby, free cookies during the day. Breakfast was small but fine for a hotel. Cracker Barrel is across the street. Mountain views out of our... More 

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear chrysb, Thank you so much for letting us be your home away from home during the recent Holiday Season! We are so pleased that you enjoyed your stay with us! We strive to ensure that our guests have a memorable experience and will certainly address the issue with the mattress. It would be our pleasure to welcome you back... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 7, 2014

Stayed here as a halfway point on our way home from Florida. Spacious room. Very close to Ruby Falls, which we visited before heading home. Staff was very friendly! Only complaint was that at 9:00 the pancake machine was empty. Breakfast ends at 9:30, but were told that it was too close to the end of breakfast to refill. Kids... More 

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear SchantzFamily, We sincerely appreciate your review as well as the time invested to share your feedback with us as well as future travelers. I am pleased that you enjoyed your time with us here in the Chattanooga area and hope that the rest of your vacation was equally satisfying. I apologize for the issues that you experienced with our... More 

League City, Texas
Contributor
20 reviews 20 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 4, 2014

This hotel is a top notch hotel. It's location was right off the highway. But you could not tell. The staff were very friendly. The elevators were very fast. We appreciated that with checking in tired and unloading 7 suitcases. Upon entering it's a warm, inviting hotel. They have coffee and cookies in the lobby. It was decorated beautifully for... More 

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear Angie R, Thank you so much for sharing your positive experience with us! I have shared your review with our entire service team! All of our departments work together to ensure that we provide a memorable customer service experience from start to finish! Thank you so much for your acknowledgement of a job well done. From all of us... More 

Madison, Wisconsin
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 22, 2014

For some reason, my IHG rewards club did not get me an “upgrade” for my room. Also, for some reason, the desk clerk thought that I had reservations for two rooms. When I showed her my confirmation, she said that she was just checking and that the other person with my exact first and last name, which is quite unusual... More 

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear thevisitorcenter, First and foremost I want to thank you for for your feedback. I understand that it must have taken a great deal of time to provide such a detailed review and I want you to know that it will not fall on deaf ears. I have personally noted your concerns, and each of these matters will be addressed.... More 

London, United Kingdom
Top Contributor
160 reviews 160 reviews
82 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed November 13, 2014

The rooms here were bog-standard for the Holiday Inn Express chain. Reception staff were very friendly and chatty, but the TV wasn't working in our room and over the course of our 2-day stay, despite reporting the problem 4 times and being promised it would be sorted, the handy man only grudgingly attended on the evening of the second day.

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear IMUK, Thank you so much for your feedback. I sincerely apologize for any inconvenience that this may have caused during your stay. Customer satisfaction and service is our primary objective and this matter will certainly be addressed with our hospitality team. I know that we did not exceed your expectations during your recent stay, however I hope that you... More 

Raleigh, North Carolina
Contributor
17 reviews 17 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 3, 2014

Back in February I stayed in a Holiday Inn in Atlanta in which i had an absolutely horrible experience, so i wasn't to thrilled about staying in another Holiday Inn. But I turned out to be wrong to prejudge this hotel, because it is simply amazing. Out of all the Marriott's, Hilton's, and Hampton Inn's i have never met a... More 

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear KHH808, Thank you so much for this WONDERFUL review! Receiving reviews like this one truly warm our hearts! I have shared your review with not only Alicia and our entire front desk team, but with our Management staff was well! Seeing in action the hard work of our hospitality team is one of the most rewarding aspects of our... More 

LAWRENCEVILLE
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed October 14, 2014 via mobile

We booked this property because of the good reviews and because it was close to Lookout Mountain. Not a great experience. The beds were OK, but the rooms were a little dated, particularly the bathroom (no fan). When we were getting ready to go out for the evening, my wife started the shower and realized there was no shampoo. So... More 

Was this review helpful? Yes 1
Alicia L, Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear 37774ron, I sincerely apologize for your experience and will investigate the issues described. Thank you for taking your valuable time in posting a review of your experience with us at the Holiday Inn Express Lookout Mountain as this will give us the opportunity to address your concerns. Feel free to contact me directly at (423) 308-0116 if I can... More 

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Additional Information about Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain

Address: 3710 Modern Industries Parkway, Chattanooga, TN 37419
Phone Number:
Location: United States > Tennessee > Chattanooga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain 2.5*
Number of rooms: 92
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Also Known As:
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Hotel Style:
#9 Green Hotel in Chattanooga
#18 Family Hotel in Chattanooga
#24 Business Hotel in Chattanooga

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