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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain

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3710 Modern Industries Parkway, Chattanooga, TN 37419
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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain
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405 Reviews from our TripAdvisor Community

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Paducah, Kentucky
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The breakfast was good. My son loved the pancake maker. The two women who worked the breakfast were especially nice and even packed a to go sake of fruit for us. My only complaint was the indoor pool was extremely cool.

Helpful?
Thank Julie6061
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear Julie6061, Thank you so much for your review! We are so pleased that you took your valuable time to provide us with feedback regarding your stay. Guest feedback is vital for us to continually improve our facilities, service, and overall guest experience. We hope to welcome your return in the near future! Sincerely, Alicia L. Social Communications Manager (423)... More 

Plymouth, Indiana, United States
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Checking into a hotel chain that carries a certain status should give you a peace of mind. Most of the time I do not encounter many issues but there is always that one time where nothing clicked. While on year end vacation, I had became ill with an upper respiratory condition. Unable to drive straight through on the trip back... More 

Helpful?
2 Thank Gerry W
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear Gerry W, First and foremost, thank you so much for choosing the Holiday Inn Express Lookout Mountain. I sincerely apologize that your recent experience left you feeling less than satisfied. This is not the impression that we want our guests to feel. We continually strive to make improvements and I have shared your feedback with our management team. Thanks... More 

Franklin, Wisconsin
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We called this hotel at 10pm and got their last room of the night. We pulled in about 30 min later and their was a little confusion with finding out res but they eventually found it. Desk staff was average for customer service. Room was decent sized and the 2 queen beds were comfy. Nice breakfast and my kids were... More 

Helpful?
Thank joeysmomma
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear joeysmomma, Thank you so much for choosing the Holiday Inn Express Lookout Mountain during your most recent travels! It was our pleasure to be your hotel accommodation of choice. We hope that should you have an opportunity to return to the Scenic City, that the Holiday Inn Express will be your first choice! Sincerely, Alicia L. Social Communications Manager... More 

Bolingbrook, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 30, 2015

The location is great. Close to Rock City and Ruby Falls. Also close to riverwalk which is really nice in Chattanooga. We were next to indoor pool and my son and I had pool to ourselves. The breakfast is good with a cool pancake maker. The only real complaint was the parking was tight and no microwave in the room.... More 

Helpful?
Thank reviewer275
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear reviewer275m Thank you for sharing your experience with future travelers. We sincerely appreciate your review and are pleased that we had the opportunity to be your hotel of choice. I hope that should you have the opportunity to return to the Scenic City that beautiful Lookout Mountain will once again be your area of choice. Sincerely, Alicia L. Social... More 

Plainfield, IL
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed December 29, 2015

This is a standard Holiday Inn. Clean room, comfortable bed, standard free breakfast. Nothing to complain about, but nothing stands out either. Wait, one thing impressed me- the breakfast spread included pre-packaged Udi's gluten-free blueberry muffins, a nice touch for the growing number of gluten-intolerant people in the world.

Helpful?
Thank ChuckandAmy
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear ChuckandAmy, Thanks so much for the review! We are so pleased that you enjoyed the comfort and convenience of our hotel. We have had an increasing number of folks who also enjoy the gluten free options! Thanks so much for letting us be your home away from home during your recent travels and we hope to see you again... More 

Richmond Hill, Canada
Level Contributor
96 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed December 20, 2015

Beds were not the most comfortable but other than that everything was great. This place is really clean, breakfast good, staff friendly and the price is right. Also convenient to attractions. Would return.

Helpful?
Thank 1LIZT1
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear 1LIZT1, Thank you so much for your review! We appreciate that you highlighted both the positive and negative aspects of your stay as this gives us insight into the areas that we can grow. We hope that should your travels bring you back to the area, that we will have the option of being your hotel of choice. Sincerely,... More 

Eastaboga
Level Contributor
81 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed December 15, 2015

Our room was clean and quiet. Check in was simple and smooth. The coffee and cookies in the lobby are always nice. Breakfast selection was good. We stayed overnight to visit Rock City, and the proximity was great. I would definitely stay here again.

Helpful?
Thank Kristy M
Kissimmee
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 4, 2015 via mobile

This is my new "go to" road trip hotel chain! I was so happy with the cleanliness and comfort of the room. The price was definitely reasonable, too! I was happy to have a free continental breakfast, also. The bed was a little stiff for my normal liking, but not enough for me to never stay with them again.

Helpful?
1 Thank Bob H
Antioch, Illinois
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed December 2, 2015 via mobile

We enjoyed our stay and were up early to make the final push to Disney. The car was loaded and ready to go. While waiting for my wife to come down we strolled thru the breakfast area to see what we were missing. Warm fresh cinnamon rolls, that's what! The woman managing the breakfast area (I wish I could remember... More 

Helpful?
2 Thank K G
Linthicum, MD
Level Contributor
200 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 stars Reviewed November 25, 2015

We had booked this hotel before leaving home. We arrived after dark in the pouring rain. We weren't sure of the exit number, and slowed to read the "lodging this exit" sign but didn't see it listed. It turned out to have been the proper exit, so we had to get off the road and make our way back along... More 

Helpful?
Thank JonesieLinthicum
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review

Dear JonesieLinthicum, I sincerely apologize that you were less than satisfied with your recent stay with us. This is not the impression that we want our guests to have upon departure. I have carefully noted your concerns and will discuss the issues with our management team. I hope that should your travels bring you back to the Chattanooga area, you... More 

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