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All 95 Chattanooga hotels

Holiday Inn Express Hotel & Suites

2.5 of 5 Hotel   |   1441 N. Smith St., Chattanooga, TN 37412
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79%
Ranked #32 of 95 hotels in Chattanooga
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
j1g2014 Memphis, Tennessee
  • Overview
  • Reviews (168)
  • Photos (56)
  • Amenities
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  • Room tips (28)
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168 people have reviewed this hotel

Traveler rating
    74
    54
    21
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    6
See reviews for
69
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
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English first
Memphis, Tennessee
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Great staff who are very friendly and helpful! Very comfy room. Everything was perfect except a little mold in the edges of the bathtub. There is a great atmosphere though. Breakfast was great. The pools was smallish but quite nice. Would be great if they would stock more towels next to the pool though because they were always almost out.... More

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear j1g2014, We wish to express our sincere gratitude for taking the time out of your busy schedule to give us a review. Please know that this is of great help to us, as we always want to hear the voice of our valued guests to gauge our overall performance. We are so pleased that you enjoyed your overall stay,... More

Warren, Michigan
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 25, 2014

I stayed at this hotel in June 2014. After finding the hotel, in which I originally had a reservation in Chattanooga, to be unsatisfactory, I found a room at the East Ridge, Holiday Inn available at 10:00pm at a reasonable price. The room was clean and smelled fresh. It was complete with a refrigerator and microwave. The carpet in the... More

Was this review helpful? Yes 1
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear silveradoman298, Thank you so much for your fabulous review and for taking the time to share your experience with future travelers. It is through valuable feedback from our guests that we are able to gauge not only our strengths, but pinpoint areas that we can grow. Reading your kind words gives us the motivation to continue to continually provide... More

1 review
1 of 5 stars Reviewed June 24, 2014

When the lobby was musty I should have been tipped off. Room was so musty from mildew and mold that it affected my sinuses and I don't have issues. There were stains on the floor, chairs and linens. Hallways, etc. were cleaned once per day which meant in one case a sticky mess was left in the elevator for at... More

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Wess D, First and foremost, thank you so much for your review. I sincerely apologize that your hotel experience was less than satisfactory. I have taken note of all the issues that you described and will be addressing these issues with our management team. We strive to exceed guest expectations and continually put measures into place to ensure that... More

Cincinnati, Ohio
2 reviews
5 of 5 stars Reviewed June 23, 2014

My softball team and I stayed in this hotel for a week. We were very happy with the service and staff who was more than happy to help us with anything we needed. I believe he goes by the name of Tyler and was very helpful to us throughout our stay. It was very nice and conveniently located by a... More

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Ashley M, Wow! Thank you so much for your WONDERFUL review regarding your stay! We are so pleased by your experience at the Holiday Inn Express Chattanooga East Ridge. Hearing that we will be your choice for future travel gives our hospitality team the encouragement that we are on the right track to continually exceed guest expectations. I will... More

Dawsonville, Georgia, United States
Contributor
12 reviews 12 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 7, 2014

I had a fantastic stay. It was not hard to book at all. The breakfast was fantastic. Staff was amazingly nice, we actually got locked out of our room... by accident! And they were there within minutes!. As far as the rooms, ours was perfect for the price! If you have ever been to a bad hotel, you will find... More

Was this review helpful? Yes 2
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Emily K, Thank you so much for your feedback regarding you recent stay. We are so pleased to hear about your wonderful experience while visiting the Chattanooga area. We greatly appreciate you taking the time to share your experience with future travelers and hope that should your travels bring you back to the area, that we will once again... More

Bogart, Georgia
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

It's a nice hotel. It's clean and staffs are friendly. Breakfast was good with a variety of typical food selections. there was a fancy machine that you can make your own pancake, which was very cool!! The location is very convenience and close to a major highway. It's a little far from the major attractions though.

Was this review helpful? Yes 1
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Viko0825, Thank you so much for the time that you have taken to provide a review of your recent stay with us at the Holiday Inn Express Chattanooga East Ridge! We are so pleased that you enjoyed your stay and would gladly welcome the opportunity to be your accommodation of choice in the future. If you need assistance with... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 26, 2014

Upon first glance, this hotel looks really nice. The outside is well kept and the lobby is nice. When we got into our room, however, we were extremely disappointed. The carpet in the rooms need to be replaced badly. When we walked into our bathroom, we found mold throughout the tub and complained to the front desk right away. The... More

Was this review helpful? Yes 1
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Cassandra S, We sincerely appreciate your feedback regarding your recent stay. I apologize that your stay was less that satisfactory. We strive to provide our guests with a superior stay, and I apologize that your stay was not in line with our brand standards. I have forwarded your concerns to our General Manager and housekeeping team for further investigation.... More

chicago,IL
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 27, 2014

Staff at this hotel was truly exceptional. Nice room, comfortable bed, clean. The quality of the staff prompted my review. Miss the old coffee makers, individual cup brew/serving- not a fan. Great Location off 75.

Was this review helpful? Yes 5
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear SueCB-7, We sincerely appreciate your warm review in regards to our staff and your stay with us at the Holiday Inn Express Chattanooga East Ridge! It was our pleasure to be your accommodation of choice while visiting the Chattanooga area. We have a talented hospitality team who continual strives to go above and beyond to exceed guest expectations. We... More

Wilmington, DE
Top Contributor
60 reviews 60 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 26, 2013

We liked our stay. It is just like any other Holiday Inn Express. Beds were clean and comfortable. We had good rests. Staff were friendly and very helpful. Front desk Steve did over and beyond (for us) than I could expect. The hotel was at a good location. Even though, it was in Chattanooga. It was easy to get to... More

Was this review helpful? Yes 4
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear ExpandMyHorizon, Thank you for taking time out of your day in providing us a review of your experience with us on TripAdvisor. While it appears you enjoyed your stay with us, I would like to take this opportunity to sincerely apologize for the issues with your stay. Rest assured I have shared your comments with our team, and the... More

Cincinnati, Ohio
Contributor
12 reviews 12 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 4, 2013

Front desk was very helpful and professional. The room is a bit old but very clean, two quen beds are very comfortable, the breakfast is very good. We arrived a little bit late and the hot water is not hot at all, however the problem get resolved in the morning. It is a good choice for one nught stay with... More

Was this review helpful? Yes 4
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Just G, Thank you so much for your feedback regarding your recent stay with us. We appreciate the opportunity to have been your accommodation of choice while visiting the Scenic City! I hope that you enjoyed exploring our beautiful city; especially during the holidays. I apologize for the inconvenience with the water, however I am glad that it was... More

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Additional Information about Holiday Inn Express Hotel & Suites

Address: 1441 N. Smith St., Chattanooga, TN 37412
Phone Number:
Location: United States > Tennessee > Chattanooga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Chattanooga
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Chattanooga Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Hotel in Chattanooga offers the best in service and Southern Hospitality, with convenient access off the Interstate 75 at Exit # 1. You are just minutes away from Chattanooga's business and industrial area and centrally located for a visit to area attractions and shopping including Lookout Mountain, Ruby Falls, Rock City, Incline Railway, Tennessee Aquarium, Creative Discovery Museum, Imax Theater, Chattanooga Choo Choo, Lake Winnepesaukah Amusement Park, Hamilton Place Mall and Warehouse Row Outlet Mall. Enjoy the complimentary Deluxe Express Start continental breakfast bar in our spacious Great Room while catching up on news from around the world on CNN and around the country with the Atlanta Journal-Constitution. All our rooms are equipped with free high speed internet access, or use our 24-hour business center to stay caught up on your work while on the road. Also, local calls are free to all guests. Trying to relax? Enjoy our year round indoor heated pool. If it's a good workout that you are looking for, all guests have access to our on-site fitness room. For that special occasion we also offer hot tub suites. The Holiday Inn Express Hotel & Suites East Ridge looks forward to your next visit to our area. Make the smart choice, Stay with us at Holiday Inn Express Hotel & Suites in East Ridge. ... more   less 
Number of rooms
64

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