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Holiday Inn Express Hotel & Suites

2.5 of 5 1441 N. Smith St., Chattanooga, TN 37412
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Holiday Inn Express Hotel & Suites
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Holiday Inn Express Hotel & Suites
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179 reviews from our community

Traveler rating
    81
    56
    23
    13
    6
See reviews for
73
41
12
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tottenham, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Speedy check in, accommodated all of my requests & advised us where to get some great dinner. Wesley the General Manager is so helpful & he made our stay with our pups an absolute pleasure. Clean spacious room, easy access to i75 & lots of amenities close by. If you're in Chattanooga & need a place to stay this is... More 

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Sarah L, Thank you so much for your review! I will be certain to pass along your kind feedback to our entire hospitality team as well as our management team. We strive to ensure that every guest that visits with us walks away feeling the warmth and service that you received. Thanks so much for sharing your experience with... More 

Norwalk, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

As always, Holiday Inn Express offers top notch accommodations for travelers. This location has convenient access to I-75 and local restraints. The rooms are very comfortable and clean. The only reason this is receiving a 4/5 review is due to the leaking roof in one of our rooms and in the dining room. Otherwise a very pleasant experience.

Was this review helpful? Yes 1
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear lpalm2, Thank you so much for your review and for providing us with both the positive and negative aspects of your stay. I apologize if the issues that you encountered created any discomfort during your stay. We are so pleased that overall you enjoyed your stay and hope that we have the opportunity to welcome you back in the... More 

Flat Rock, Michigan
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 22, 2014

We love staying here. Very Accommodating personnel. Very clean and nice size rooms. Breakfast has good choices. Will be staying there again and again. Great break after traveling 600 miles. Recommend highly.

Was this review helpful? Yes 1
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear A O, Thank you so much for your review and for your continued loyalty to our hotel! We are so pleased that we have become your hotel of choice during your travels. We hope to see you on your return home to Michigan and wish you safe travels during your journey! Sincerely, Alicia L. Social Media Manager (423) 308-0116 More 

Omaha, Nebraska, United States
1 review
3 of 5 stars Reviewed November 19, 2014

Missed the correct street twice - hard to see. Parking lot was not real well lit. Lobby and Breakfast area was clean. Room had a strange odor but was clean. Shower did not work. Was not impressed and would not stay here again.

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Carol C, Thank you so much for bringing this issue to our attention. I have alerted our management team and the issue has been addressed. I sincerely apologize if this caused an discomfort during your stay and would be happy to assist you further. Please contact me at (423) 308-0116. Thanks so much for your feedback and I apologize... More 

Saint-Beat, France
Top Contributor
318 reviews 318 reviews
44 hotel reviews
143 helpful votes 143 helpful votes
5 of 5 stars Reviewed October 23, 2014

When we walked in we were greeted with a big smile and a really friendly welcome from the lady on reception. Lovely home cooked cookies too on offer on arrival which was very welcome after a 500 mile journey. Lovely big room (we were in 209) with everything you need for a great stay and a welcome night's sleep. I... More 

Was this review helpful? Yes 2
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear ScooterJuly, Thank you so much for your fantastic review and for choosing the Holiday Inn Express East Ridge! We are so pleased that you not only had a wonderful stay with us, but that you took the time to provide a review to future travelers. I hope that should your travels bring you back through the area, that we... More 

Rockville
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2014

Hotel was clean, room nice size.. Breakfast choices were good. Staff was helpful with directions to nearby tourist attractions. Hotel was centrally located for us to enjoy attractions as well as some delicious local cuisine.

Was this review helpful? Yes 1
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jerry B, Congratulations! We are so pleased that we could be apart of your wonderful experience here in the Scenic City! It was our pleasure to provide a memorable experience and we appreciate the time that you have taken to share your memories with future travelers. I hope that should your travels bring you back to the area (perhaps... More 

Camano Island, Washington
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 6, 2014

Although the hotel isn't located in a very esthetically pleasing location, it is clean, with good rates, a nice indoor pool and a fitness room that actually has some free weights. The complimentary breakfast is excellent, run by a very professional, friendly crew. The business center is functional. Allison, my front desk greeter, handled herself with aplomb. My reason for... More 

Was this review helpful? Yes 2
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Robert U, We sincerely appreciate the wonderful feedback that you have given regarding your recent stay with us at the Holiday Inn Express East Ridge! We continually strive to go above and beyond to provide our guests with not only a positive experience, but a great value! We hope to see you again the next time that your travels... More 

St. Louis, Missouri
Top Contributor
57 reviews 57 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 29, 2014

We arrived late with no reservation. Tyler was very friendly at the front desk. We were in a king suite. It was very nice, clean, quiet and comfortable. Everything was in working order. Breakfast was complimentary. Eggs, and other hot foods, too. We did not have time to use the pool. Overall, we were very satisfied.

Was this review helpful? Yes 1
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear moore1200, We sincerely appreciate your review and your wonderful assessment of our brand, our hospitality team, and overall accommodations! We are so pleased to read that you enjoy the consistency of our brand and that we were able to exceed your expectations. I hope that should you have the opportunity to return to the Chattanooga area, that the Holiday... More 

Beaufort, South Carolina
Contributor
20 reviews 20 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 19, 2014

Over-Priced by Much. Was not worth the $130.00 they charged!! Breakfast was 2nd rate at best! No Justifiable reason to charge so much for the location. Convenient to Nothing! More hotels on the Main Road that are Just as clean and Much Cheaper!

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Thomas O, I apologize that you were not completely satisfied with your recent stay with us. We are very sorry that we did not meet expectations and we are actively working to continually find ways to improve our guest satisfaction. We appreciate your review and hope to restore your confidence in our hotel. Sincerely, Alicia L. Social Media Manager... More 

Kentucky, United States
Top Contributor
142 reviews 142 reviews
27 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed August 8, 2014

We preferred to stay away from downtown and this hotel more than met our needs. It's close to I-75 and within easy driving of anything in Chattanooga. The room was clean and contained all the amenities one would need. The breakfast featured hot food and a great breakfast selection. Overall, we were very pleased and will return.

Was this review helpful? Yes 3
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Mike B, Thank for choosing the Holiday Inn Express Chattanooga East Ridge. We are always pleased when we have the opportunity to hear the voice of our valued guests. It warms our hearts that you enjoyed your stay with us and we look forward to being your accommodation of choice for future visits to the Chattanooga area. Thanks so... More 

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Additional Information about Holiday Inn Express Hotel & Suites

Address: 1441 N. Smith St., Chattanooga, TN 37412
Phone Number:
Location: United States > Tennessee > Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 64
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Chattanooga
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Chattanooga Holiday Inn
Hotel Style:
#28 Family Hotel in Chattanooga

55 photos of this hotel

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