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All 95 Chattanooga hotels

Holiday Inn Express Hotel & Suites

2.5 of 5 Hotel   |   1441 N. Smith St., Chattanooga, TN 37412
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Ranked #30 of 95 Hotels in Chattanooga
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
moore1200 St. Louis, Missouri
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172 reviews from our community

Traveler rating
    77
    54
    22
    13
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
St. Louis, Missouri
Top Contributor
52 reviews 52 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived late with no reservation. Tyler was very friendly at the front desk. We were in a king suite. It was very nice, clean, quiet and comfortable. Everything was in working order. Breakfast was complimentary. Eggs, and other hot foods, too. We did not have time to use the pool. Overall, we were very satisfied.

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear moore1200, We sincerely appreciate your review and your wonderful assessment of our brand, our hospitality team, and overall accommodations! We are so pleased to read that you enjoy the consistency of our brand and that we were able to exceed your expectations. I hope that should you have the opportunity to return to the Chattanooga area, that the Holiday... More

Beaufort, South Carolina
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Over-Priced by Much. Was not worth the $130.00 they charged!! Breakfast was 2nd rate at best! No Justifiable reason to charge so much for the location. Convenient to Nothing! More hotels on the Main Road that are Just as clean and Much Cheaper!

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Thomas O, I apologize that you were not completely satisfied with your recent stay with us. We are very sorry that we did not meet expectations and we are actively working to continually find ways to improve our guest satisfaction. We appreciate your review and hope to restore your confidence in our hotel. Sincerely, Alicia L. Social Media Manager... More

Kentucky, United States
Top Contributor
132 reviews 132 reviews
25 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed August 8, 2014

We preferred to stay away from downtown and this hotel more than met our needs. It's close to I-75 and within easy driving of anything in Chattanooga. The room was clean and contained all the amenities one would need. The breakfast featured hot food and a great breakfast selection. Overall, we were very pleased and will return.

Was this review helpful? Yes 2
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Mike B, Thank for choosing the Holiday Inn Express Chattanooga East Ridge. We are always pleased when we have the opportunity to hear the voice of our valued guests. It warms our hearts that you enjoyed your stay with us and we look forward to being your accommodation of choice for future visits to the Chattanooga area. Thanks so... More

Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 8, 2014

my wife and i stayed 4 nights at this hotel august 2014. the rooms were always kept clean and smelled fresh.the air conditioning was perfect upon our arrival and adjustable when needed. hallways were clean and the hotel was quiet and peaceful. breakfast was really good with a wide variety of food choices.pool was clean and water temperature was perfect.... More

Was this review helpful? Yes 2
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Stoney H, Thank you so much for your 5 star review & rating! We are so pleased that you and your family enjoyed your stay with us. Our hospitality team continually strives to provide our guests with a memorable experience with the hope that they will be a loyal returning customer. We are so pleased that we will be... More

Memphis, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 21, 2014

Great staff who are very friendly and helpful! Very comfy room. Everything was perfect except a little mold in the edges of the bathtub. There is a great atmosphere though. Breakfast was great. The pools was smallish but quite nice. Would be great if they would stock more towels next to the pool though because they were always almost out.... More

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear j1g2014, We wish to express our sincere gratitude for taking the time out of your busy schedule to give us a review. Please know that this is of great help to us, as we always want to hear the voice of our valued guests to gauge our overall performance. We are so pleased that you enjoyed your overall stay,... More

Warren, Michigan
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 25, 2014

I stayed at this hotel in June 2014. After finding the hotel, in which I originally had a reservation in Chattanooga, to be unsatisfactory, I found a room at the East Ridge, Holiday Inn available at 10:00pm at a reasonable price. The room was clean and smelled fresh. It was complete with a refrigerator and microwave. The carpet in the... More

Was this review helpful? Yes 1
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear silveradoman298, Thank you so much for your fabulous review and for taking the time to share your experience with future travelers. It is through valuable feedback from our guests that we are able to gauge not only our strengths, but pinpoint areas that we can grow. Reading your kind words gives us the motivation to continue to continually provide... More

1 review
1 of 5 stars Reviewed June 24, 2014

When the lobby was musty I should have been tipped off. Room was so musty from mildew and mold that it affected my sinuses and I don't have issues. There were stains on the floor, chairs and linens. Hallways, etc. were cleaned once per day which meant in one case a sticky mess was left in the elevator for at... More

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Wess D, First and foremost, thank you so much for your review. I sincerely apologize that your hotel experience was less than satisfactory. I have taken note of all the issues that you described and will be addressing these issues with our management team. We strive to exceed guest expectations and continually put measures into place to ensure that... More

Cincinnati, Ohio
2 reviews
5 of 5 stars Reviewed June 23, 2014

My softball team and I stayed in this hotel for a week. We were very happy with the service and staff who was more than happy to help us with anything we needed. I believe he goes by the name of Tyler and was very helpful to us throughout our stay. It was very nice and conveniently located by a... More

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Ashley M, Wow! Thank you so much for your WONDERFUL review regarding your stay! We are so pleased by your experience at the Holiday Inn Express Chattanooga East Ridge. Hearing that we will be your choice for future travel gives our hospitality team the encouragement that we are on the right track to continually exceed guest expectations. I will... More

Dawsonville, Georgia, United States
Contributor
12 reviews 12 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 7, 2014

I had a fantastic stay. It was not hard to book at all. The breakfast was fantastic. Staff was amazingly nice, we actually got locked out of our room... by accident! And they were there within minutes!. As far as the rooms, ours was perfect for the price! If you have ever been to a bad hotel, you will find... More

Was this review helpful? Yes 2
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Emily K, Thank you so much for your feedback regarding you recent stay. We are so pleased to hear about your wonderful experience while visiting the Chattanooga area. We greatly appreciate you taking the time to share your experience with future travelers and hope that should your travels bring you back to the area, that we will once again... More

Bogart, Georgia
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

It's a nice hotel. It's clean and staffs are friendly. Breakfast was good with a variety of typical food selections. there was a fancy machine that you can make your own pancake, which was very cool!! The location is very convenience and close to a major highway. It's a little far from the major attractions though.

Was this review helpful? Yes 1
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Viko0825, Thank you so much for the time that you have taken to provide a review of your recent stay with us at the Holiday Inn Express Chattanooga East Ridge! We are so pleased that you enjoyed your stay and would gladly welcome the opportunity to be your accommodation of choice in the future. If you need assistance with... More

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Additional Information about Holiday Inn Express Hotel & Suites

Address: 1441 N. Smith St., Chattanooga, TN 37412
Phone Number:
Location: United States > Tennessee > Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
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Also Known As:
Holiday Inn Express Hotel Chattanooga
Holiday Inn Express Hotel And Suites
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Chattanooga Holiday Inn

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