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Holiday Inn Express Hotel & Suites

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1441 N. Smith St., Chattanooga, TN 37412
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Holiday Inn Express Hotel & Suites
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195 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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  • All months
    (195)
  • Mar-May only
    (56)
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Waltham, Massachusetts
Level Contributor
129 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Great place to stop if you are seeing northern Georgia and eastern Tennessee. We had dinner at a country buffet near the hotel and also went to visit the winery just a few exits away. The breakfast they give you as part of your room package is decent. Would stay again if in the area.

Was this review helpful? Yes
Skokie, Illinois
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were traveling with our extended family down to Orlando. We had a few rooms and found the hotel to be quiet and 2/3 beds were wonderful to sleep in. Room and bathroom were fine. Bathrooms showed a bit of wear and could use a deeper cleaning. Breakfast provided everyone in our group an option.

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Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear thazard143, As a top contributor here on TripAdvisor we sincerely appreciate your feedback as well as the time that you take to provide reviews regarding your experiences. As an avid traveler myself, I recognize how daunting it can be to pick the right hotel, restaurant, attraction,etc. Reviewers like yourself provide future travelers with a detailed account of your personal... More 

georgia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Very disappointed. After reading the reviews, I was expecting more out of this hotel. Unfortunately, I am extremely disappointed. Very basic, dated, and in need of serious room updating. We stayed in room 210. The refrigerator and microwave appear to have been purchased in 1985. The coffee pot is in the bathroom. There are no electrical outlets on the bedside... More 

Was this review helpful? Yes 1
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear lowcountryboilers, Thank you for your review. I sincerely apologize for your recent experience and have shared your feedback with our management team. We will utilize your feedback to implement changes and I hope that you will give us another opportunity to wow you. Thanks so much. Sincerely, Alicia L. Social Communications Manager (423) 308-0116 More 

Fort Myers, Florida
Level Contributor
123 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed at numerous Holiday Inn Express hotels, and am generally very pleased. This did not prove to be the case at this hotel. Although the room was very nice, as were the staff, one nagging issue would prevent me from staying at this hotel in the future. They seem to have some type of plumbing problem with the... More 

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear DickBobG, Thank you so much for your review and for sharing your experience with us. I apologize for the issue that you encountered and will share this feedback with our management team so that perhaps the issue can be remedied. This is why we appreciate hearing the voice of our guests because it gives us the opportunity to continually... More 

Fort Worth, TX
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 10, 2015

Rooms clean , well located south of Chattanooga. Especially if you are traveling south to Atlanta the next morning puts you going south while work traffic is going north. Plenty of restaurants very close to necessary to drive. Located off the main road.

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Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear voygerglobe, Thank you so much for your kind words and for the awesome thumbs up to our fantastic team! I am so pleased to read about your wonderful experience with us and hope that we have the opportunity to welcome your return in the near future! Sincerely, Alicia L. Social Communications Manager (423) 308-0116 More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 25, 2015

We had a great experience. The staff was great! Friendly and helpful, the checkin was quick and the room was clean and neat. I had a room very close to the elevator and never heard it. I will definitely stay here again when traveling in the area.

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jamie F, Thank you so much for your feedback! We are thrilled that you had a great stay and are very humbled by your kind words. We know that there are many choices for accommodations in the Chattanooga area and it was our pleasure to be your home away from home. Sincerely, Alicia L. Social Communications Manager (423) 308-0116 More 

Alabama
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 25, 2015

Check in was quick and efficient. Hotel staff was very helpful. The room was very clean. Our room was close to the elevator which I was concerned about but I had nothing to worry about. No elevator noise all night! Definitely will stay here again!

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear RascalGirl2014, Thank you so much for your kind words! We are so pleased that you enjoyed your stay and appreciate the time that you have taken to write a review. I have heard repeatedly from guests that our mattresses are the most comfortable mattresses that they have ever slept on and so it is nice to read that you... More 

Mount Morris, Michigan, United States
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed April 24, 2015

As usual, we slept well and woke up fully rested. Room was not what we usually expect from HIE though. Carpet in room was outdated, stained and wrinkled. Bathroom was "inconviently" situated next to exit/entrance to room. Bathroom was roomy but vanity was too small..had to sit toiletry bags on floor. As loyal Holiday Inn Express patrons we do expect... More 

Was this review helpful? Yes 1
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear GranteBea, Thank you so much for your review. We are pleased to learn that overall you enjoyed your experience and have taken note of your concerns so that we can share this feedback with our management as well as ownership. We appreciate your loyalty to the IHG family and we look forward to accommodating you in future travels. Sincerely,... More 

Flat Rock, Michigan
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 21, 2015

We stay here all the time we travel. They always take good care of us. The staff is very friendly. The hotel is always clean and smells fresh. Hot breakfast too. Just a tip, that if you are not familiar with the location it may be a little harder to find. It's not far off of the main road.

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear David2015, Thank you so much for your review, for your continued loyalty to our hotel and for sharing your wonderful experience with future travelers! We are so pleased that you enjoyed your stay and look forward to welcoming you back to the Holiday Inn Express East Ridge! Sincerely, Alicia L. Social Communications Manager (423) 308-0116 More 

Glen Ellyn, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 14, 2015

The hotel lobby very clean and staff very friendly. This hotel has been recently update - comfortable bed and large pillows and nice linens . Very large bathroom with clean soft towels. We appreciated being located on the 1st floor while traveling with our dog. The breakfast was very excellent. Large breakfast room with large TV. .Tyler (the manager) gave... More 

Was this review helpful? Yes 1
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear mike b, Thank you so much for your review! I had the pleasure of speaking with you after your stay and it is so awesome that you not only verbalized it in person, but here on TripAdvisor as well! We are pleased to read about your experience and sincerely appreciate your kind words. Sincerely, Alicia L. Social Communications Manager... More 

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