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Holiday Inn Express Hotel & Suites

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1441 N. Smith St., Chattanooga, TN 37412
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Holiday Inn Express Hotel & Suites
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Holiday Inn Express Hotel & Suites
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191 reviews from our community

Traveler rating
    88
    59
    25
    13
    6
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80
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30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Worth, TX
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms clean , well located south of Chattanooga. Especially if you are traveling south to Atlanta the next morning puts you going south while work traffic is going north. Plenty of restaurants very close to necessary to drive. Located off the main road.

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

We had a great experience. The staff was great! Friendly and helpful, the checkin was quick and the room was clean and neat. I had a room very close to the elevator and never heard it. I will definitely stay here again when traveling in the area.

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jamie F, Thank you so much for your feedback! We are thrilled that you had a great stay and are very humbled by your kind words. We know that there are many choices for accommodations in the Chattanooga area and it was our pleasure to be your home away from home. Sincerely, Alicia L. Social Communications Manager (423) 308-0116 More 

Alabama
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Check in was quick and efficient. Hotel staff was very helpful. The room was very clean. Our room was close to the elevator which I was concerned about but I had nothing to worry about. No elevator noise all night! Definitely will stay here again!

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear RascalGirl2014, Thank you so much for your kind words! We are so pleased that you enjoyed your stay and appreciate the time that you have taken to write a review. I have heard repeatedly from guests that our mattresses are the most comfortable mattresses that they have ever slept on and so it is nice to read that you... More 

Mount Morris, Michigan, United States
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed April 24, 2015

As usual, we slept well and woke up fully rested. Room was not what we usually expect from HIE though. Carpet in room was outdated, stained and wrinkled. Bathroom was "inconviently" situated next to exit/entrance to room. Bathroom was roomy but vanity was too small..had to sit toiletry bags on floor. As loyal Holiday Inn Express patrons we do expect... More 

Was this review helpful? Yes 1
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear GranteBea, Thank you so much for your review. We are pleased to learn that overall you enjoyed your experience and have taken note of your concerns so that we can share this feedback with our management as well as ownership. We appreciate your loyalty to the IHG family and we look forward to accommodating you in future travels. Sincerely,... More 

Flat Rock, Michigan
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 21, 2015

We stay here all the time we travel. They always take good care of us. The staff is very friendly. The hotel is always clean and smells fresh. Hot breakfast too. Just a tip, that if you are not familiar with the location it may be a little harder to find. It's not far off of the main road.

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear David2015, Thank you so much for your review, for your continued loyalty to our hotel and for sharing your wonderful experience with future travelers! We are so pleased that you enjoyed your stay and look forward to welcoming you back to the Holiday Inn Express East Ridge! Sincerely, Alicia L. Social Communications Manager (423) 308-0116 More 

Glen Ellyn, Illinois
2 reviews
5 of 5 stars Reviewed April 14, 2015

The hotel lobby very clean and staff very friendly. This hotel has been recently update - comfortable bed and large pillows and nice linens . Very large bathroom with clean soft towels. We appreciated being located on the 1st floor while traveling with our dog. The breakfast was very excellent. Large breakfast room with large TV. .Tyler (the manager) gave... More 

Was this review helpful? Yes 1
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear mike b, Thank you so much for your review! I had the pleasure of speaking with you after your stay and it is so awesome that you not only verbalized it in person, but here on TripAdvisor as well! We are pleased to read about your experience and sincerely appreciate your kind words. Sincerely, Alicia L. Social Communications Manager... More 

Indianapolis, Indiana
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 10, 2015

We've stayed here several times and wouldn't stay anywhere else. The rooms are clean, the staff is friendly and helpful, the breakfast is very good. The most important thing to us is this is a pet-friendly hotel. It's nice to be able to travel with our pet and have a nice place to stay. A Cracker Barrel is just down... More 

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear calymi, Thank you so much for your kind words! We are so pleased that we could not only accommodate you, but your furry little friend as well. We have found that our guests enjoy having the flexibility of bringing along a pet and it warms our hearts to provide our guests with that next level of customer service. We... More 

Griffith, Indiana
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 12, 2015 via mobile

The front desk concierge was very friendly and professional. The room itself was clean. The only thing I didn't like was that they put me very close to the lobby. I checked in at 11:50pm and there were very loud young boys just sitting there blabbing. Yes, that's exactly what I want to hear when I'm trying to sleep.

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Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear TNBusinessTraveler, Thank you so much for sharing your recent experience. We appreciate both the positive and negative feedback that you provided as this gives us the opportunity to truly gauge the guest experience. Thank you so much for highlighting the friendliness of our staff; this is certainly something that I will share with our front desk team! Sincerely, Alicia... More 

Nashville, Tennessee
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 11, 2015

Holiday Inn Express Hotel on Smith St is average. The hotel was clean and safe. My room had broken curtains. When I checked-in the front desk employee was friendly and professional. The other staff that I seen (housekeeping, breakfast area, check-out) all acted unhappy to be working there and were not friendly.

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Tennesse_Travel, Thanks so much for your review. It seems as though your experience was a mixed one, and I apologize that we did not exceed your expectations in every way. I plan to share this review with our hospitality team so that hopefully we can utilize your feedback as an opportunity to learn. Sincerely, Alicia L. Social Media Manager... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2015 via mobile

Me and my daughter came from Georgia to visit my older daughter. From the time we got there everything was great. We arrived about 2-3 hours before check in time but the lady was very kind and said that we could go ahead and go to our room. Guest who aren't staying at the hotel aren't supposed to be able... More 

Was this review helpful? Yes 1
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Crystal C, Thank you so much for your review! It warms our hearts to read about your positive experience with us. Receiving guest feedback is often the highlight of my day, especially when we have gone above and beyond to provide a satisfactory experience. I hope that should your travels bring you back to the area, that we will... More 

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