We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel & Suites

2.5 of 5 1441 N. Smith St., Chattanooga, TN 37412
Hotel website
Hotel deals
Special Offer
Save on Hotel Packages!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites
Professional photos View all
Browse nearby
Holiday Inn Express Hotel & Suites
Write a Review

177 reviews from our community

Traveler rating
    80
    55
    23
    13
    6
See reviews for
72
41
12
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
  • All months
    (177)
  • Mar-May only
    (44)
  • Jun-Aug only
    (70)
  • Sep-Nov only
    (38)
  • Dec-Feb only
    (25)
All months
Flat Rock, Michigan
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We love staying here. Very Accommodating personnel. Very clean and nice size rooms. Breakfast has good choices. Will be staying there again and again. Great break after traveling 600 miles. Recommend highly.

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear A O, Thank you so much for your review and for your continued loyalty to our hotel! We are so pleased that we have become your hotel of choice during your travels. We hope to see you on your return home to Michigan and wish you safe travels during your journey! Sincerely, Alicia L. Social Media Manager (423) 308-0116 More 

Omaha, Nebraska, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Missed the correct street twice - hard to see. Parking lot was not real well lit. Lobby and Breakfast area was clean. Room had a strange odor but was clean. Shower did not work. Was not impressed and would not stay here again.

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Carol C, Thank you so much for bringing this issue to our attention. I have alerted our management team and the issue has been addressed. I sincerely apologize if this caused an discomfort during your stay and would be happy to assist you further. Please contact me at (423) 308-0116. Thanks so much for your feedback and I apologize... More 

Saint-Beat, France
Top Contributor
308 reviews 308 reviews
42 hotel reviews
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed October 23, 2014

When we walked in we were greeted with a big smile and a really friendly welcome from the lady on reception. Lovely home cooked cookies too on offer on arrival which was very welcome after a 500 mile journey. Lovely big room (we were in 209) with everything you need for a great stay and a welcome night's sleep. I... More 

Was this review helpful? Yes 1
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear ScooterJuly, Thank you so much for your fantastic review and for choosing the Holiday Inn Express East Ridge! We are so pleased that you not only had a wonderful stay with us, but that you took the time to provide a review to future travelers. I hope that should your travels bring you back through the area, that we... More 

Rockville
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2014

Hotel was clean, room nice size.. Breakfast choices were good. Staff was helpful with directions to nearby tourist attractions. Hotel was centrally located for us to enjoy attractions as well as some delicious local cuisine.

Was this review helpful? Yes 1
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jerry B, Congratulations! We are so pleased that we could be apart of your wonderful experience here in the Scenic City! It was our pleasure to provide a memorable experience and we appreciate the time that you have taken to share your memories with future travelers. I hope that should your travels bring you back to the area (perhaps... More 

Camano Island, Washington
Contributor
17 reviews 17 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 6, 2014

Although the hotel isn't located in a very esthetically pleasing location, it is clean, with good rates, a nice indoor pool and a fitness room that actually has some free weights. The complimentary breakfast is excellent, run by a very professional, friendly crew. The business center is functional. Allison, my front desk greeter, handled herself with aplomb. My reason for... More 

Was this review helpful? Yes 1
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Robert U, We sincerely appreciate the wonderful feedback that you have given regarding your recent stay with us at the Holiday Inn Express East Ridge! We continually strive to go above and beyond to provide our guests with not only a positive experience, but a great value! We hope to see you again the next time that your travels... More 

St. Louis, Missouri
Top Contributor
55 reviews 55 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 29, 2014

We arrived late with no reservation. Tyler was very friendly at the front desk. We were in a king suite. It was very nice, clean, quiet and comfortable. Everything was in working order. Breakfast was complimentary. Eggs, and other hot foods, too. We did not have time to use the pool. Overall, we were very satisfied.

Was this review helpful? Yes 1
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear moore1200, We sincerely appreciate your review and your wonderful assessment of our brand, our hospitality team, and overall accommodations! We are so pleased to read that you enjoy the consistency of our brand and that we were able to exceed your expectations. I hope that should you have the opportunity to return to the Chattanooga area, that the Holiday... More 

Beaufort, South Carolina
Contributor
20 reviews 20 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 19, 2014

Over-Priced by Much. Was not worth the $130.00 they charged!! Breakfast was 2nd rate at best! No Justifiable reason to charge so much for the location. Convenient to Nothing! More hotels on the Main Road that are Just as clean and Much Cheaper!

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Thomas O, I apologize that you were not completely satisfied with your recent stay with us. We are very sorry that we did not meet expectations and we are actively working to continually find ways to improve our guest satisfaction. We appreciate your review and hope to restore your confidence in our hotel. Sincerely, Alicia L. Social Media Manager... More 

Kentucky, United States
Top Contributor
141 reviews 141 reviews
26 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed August 8, 2014

We preferred to stay away from downtown and this hotel more than met our needs. It's close to I-75 and within easy driving of anything in Chattanooga. The room was clean and contained all the amenities one would need. The breakfast featured hot food and a great breakfast selection. Overall, we were very pleased and will return.

Was this review helpful? Yes 2
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Mike B, Thank for choosing the Holiday Inn Express Chattanooga East Ridge. We are always pleased when we have the opportunity to hear the voice of our valued guests. It warms our hearts that you enjoyed your stay with us and we look forward to being your accommodation of choice for future visits to the Chattanooga area. Thanks so... More 

Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 8, 2014

my wife and i stayed 4 nights at this hotel august 2014. the rooms were always kept clean and smelled fresh.the air conditioning was perfect upon our arrival and adjustable when needed. hallways were clean and the hotel was quiet and peaceful. breakfast was really good with a wide variety of food choices.pool was clean and water temperature was perfect.... More 

Was this review helpful? Yes 2
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Stoney H, Thank you so much for your 5 star review & rating! We are so pleased that you and your family enjoyed your stay with us. Our hospitality team continually strives to provide our guests with a memorable experience with the hope that they will be a loyal returning customer. We are so pleased that we will be... More 

Memphis, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 21, 2014

Great staff who are very friendly and helpful! Very comfy room. Everything was perfect except a little mold in the edges of the bathtub. There is a great atmosphere though. Breakfast was great. The pools was smallish but quite nice. Would be great if they would stock more towels next to the pool though because they were always almost out.... More 

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear j1g2014, We wish to express our sincere gratitude for taking the time out of your busy schedule to give us a review. Please know that this is of great help to us, as we always want to hear the voice of our valued guests to gauge our overall performance. We are so pleased that you enjoyed your overall stay,... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Express Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites

Address: 1441 N. Smith St., Chattanooga, TN 37412
Phone Number:
Location: United States > Tennessee > Chattanooga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Priceline, Expedia, Travelocity, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Holiday Inn Express Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Chattanooga
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Chattanooga Holiday Inn

54 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (26)
Viewed
Bathroom (7)
Viewed
Room/suite (3)
Viewed
1:57
Videos (1)
Viewed
Hotel & grounds (1)
Viewed
Pool/beach area (3)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Room/suite (6)
Viewed
Business center/function rooms (4)
Viewed
Hotel & grounds (5)
Viewed
Dining (4)
Viewed
Pool/beach area (2)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay