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Holiday Inn Express Hotel & Suites

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1441 N. Smith St., Chattanooga, TN 37412
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Holiday Inn Express Hotel & Suites
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198 Reviews from our TripAdvisor Community

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Traveler rating
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    27
    16
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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  • All months
    (198)
  • Mar-May only
    (56)
  • Jun-Aug only
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    (38)
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    (27)
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Rome, Georgia
5 of 5 stars Reviewed 1 week ago NEW

I recommend this Hotel to everyone. The breakfast was great and the General manager Wesley was awesome. The staff was so nice!!! Cleanest room I have ever stayed in! I wouldn't stay anywhere else in East Ridge.

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Xena B, Thank you so much for your personal recommendation! We love reading reviews from our valued guests and are so pleased that you enjoyed your stay with us. It warms my heart to read about the hospitality of our staff and I will share this review with them as kudos for a job well done! Sincerely, Alicia L.... More 

Winchester, Massachusetts
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I will admit that the bed was very comfortable. However, the room smelled like, at one time, someone had smoked in it. The toilet didn't flush and the shower wouldn't drain. The lobby was dumpy. And of course I stayed there when there was a cheerleading team there...not the hotel's fault but there was a lot of noise. I was... More 

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Lindsay V, I sincerely apologize for your recent experience. As a valued guest we appreciate your feedback regarding your recent stay. I have shared your comments with our management team as well as our housekeeping and maintenance departments so that the issues can be addressed. I hope that you will give us another opportunity to wow you. Sincerely, Alicia... More 

Nashville, Tennessee
Level Contributor
188 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The staff is really nice but this HI Express is in desperate need of some TLC. I appreciate hotels that allow pets. This hotel does and actually has pet specific rooms. Ours was room 102. The room had a musty smell to it, however, we arrived so late we simply decided we could handle the odor enough for the one... More 

Was this review helpful? Yes 1
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear TENNDAWG, I sincerely apologize for your recent experience and have brought the issues that you have mentioned to the attention of our housekeeping department, maintenance, as well as our management team. This is not the impression that we want our guests to have when they leave our hotel. I hope that you will give us another opportunity to wow... More 

Waltham, Massachusetts
Level Contributor
129 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great place to stop if you are seeing northern Georgia and eastern Tennessee. We had dinner at a country buffet near the hotel and also went to visit the winery just a few exits away. The breakfast they give you as part of your room package is decent. Would stay again if in the area.

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear James F, Thank you so much for sharing your feedback regarding your recent experience! We are so pleased to read your insight regarding your hotel stay. We hope to have the opportunity to welcome your return in the near future. Sincerely, Alicia L. Social Communications Manager (423) 308-0116 More 

Skokie, Illinois
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed June 14, 2015

We were traveling with our extended family down to Orlando. We had a few rooms and found the hotel to be quiet and 2/3 beds were wonderful to sleep in. Room and bathroom were fine. Bathrooms showed a bit of wear and could use a deeper cleaning. Breakfast provided everyone in our group an option.

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear thazard143, As a top contributor here on TripAdvisor we sincerely appreciate your feedback as well as the time that you take to provide reviews regarding your experiences. As an avid traveler myself, I recognize how daunting it can be to pick the right hotel, restaurant, attraction,etc. Reviewers like yourself provide future travelers with a detailed account of your personal... More 

georgia
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed June 3, 2015

Very disappointed. After reading the reviews, I was expecting more out of this hotel. Unfortunately, I am extremely disappointed. Very basic, dated, and in need of serious room updating. We stayed in room 210. The refrigerator and microwave appear to have been purchased in 1985. The coffee pot is in the bathroom. There are no electrical outlets on the bedside... More 

Was this review helpful? Yes 1
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear lowcountryboilers, Thank you for your review. I sincerely apologize for your recent experience and have shared your feedback with our management team. We will utilize your feedback to implement changes and I hope that you will give us another opportunity to wow you. Thanks so much. Sincerely, Alicia L. Social Communications Manager (423) 308-0116 More 

Fort Myers, Florida
Level Contributor
133 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed June 2, 2015

I have stayed at numerous Holiday Inn Express hotels, and am generally very pleased. This did not prove to be the case at this hotel. Although the room was very nice, as were the staff, one nagging issue would prevent me from staying at this hotel in the future. They seem to have some type of plumbing problem with the... More 

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear DickBobG, Thank you so much for your review and for sharing your experience with us. I apologize for the issue that you encountered and will share this feedback with our management team so that perhaps the issue can be remedied. This is why we appreciate hearing the voice of our guests because it gives us the opportunity to continually... More 

Fort Worth, TX
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 10, 2015

Rooms clean , well located south of Chattanooga. Especially if you are traveling south to Atlanta the next morning puts you going south while work traffic is going north. Plenty of restaurants very close to necessary to drive. Located off the main road.

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear voygerglobe, Thank you so much for your kind words and for the awesome thumbs up to our fantastic team! I am so pleased to read about your wonderful experience with us and hope that we have the opportunity to welcome your return in the near future! Sincerely, Alicia L. Social Communications Manager (423) 308-0116 More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 25, 2015

We had a great experience. The staff was great! Friendly and helpful, the checkin was quick and the room was clean and neat. I had a room very close to the elevator and never heard it. I will definitely stay here again when traveling in the area.

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jamie F, Thank you so much for your feedback! We are thrilled that you had a great stay and are very humbled by your kind words. We know that there are many choices for accommodations in the Chattanooga area and it was our pleasure to be your home away from home. Sincerely, Alicia L. Social Communications Manager (423) 308-0116 More 

Alabama
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 25, 2015

Check in was quick and efficient. Hotel staff was very helpful. The room was very clean. Our room was close to the elevator which I was concerned about but I had nothing to worry about. No elevator noise all night! Definitely will stay here again!

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear RascalGirl2014, Thank you so much for your kind words! We are so pleased that you enjoyed your stay and appreciate the time that you have taken to write a review. I have heard repeatedly from guests that our mattresses are the most comfortable mattresses that they have ever slept on and so it is nice to read that you... More 

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