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Holiday Inn Express Hotel & Suites

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1441 N. Smith St., Chattanooga, TN 37412
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Holiday Inn Express Hotel & Suites
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Holiday Inn Express Hotel & Suites
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184 reviews from our community

Traveler rating
    84
    56
    25
    13
    6
See reviews for
75
41
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30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Griffith, Indiana
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The front desk concierge was very friendly and professional. The room itself was clean. The only thing I didn't like was that they put me very close to the lobby. I checked in at 11:50pm and there were very loud young boys just sitting there blabbing. Yes, that's exactly what I want to hear when I'm trying to sleep.

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear TNBusinessTraveler, Thank you so much for sharing your recent experience. We appreciate both the positive and negative feedback that you provided as this gives us the opportunity to truly gauge the guest experience. Thank you so much for highlighting the friendliness of our staff; this is certainly something that I will share with our front desk team! Sincerely, Alicia... More 

Nashville, Tennessee
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Holiday Inn Express Hotel on Smith St is average. The hotel was clean and safe. My room had broken curtains. When I checked-in the front desk employee was friendly and professional. The other staff that I seen (housekeeping, breakfast area, check-out) all acted unhappy to be working there and were not friendly.

Was this review helpful? Yes
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Tennesse_Travel, Thanks so much for your review. It seems as though your experience was a mixed one, and I apologize that we did not exceed your expectations in every way. I plan to share this review with our hospitality team so that hopefully we can utilize your feedback as an opportunity to learn. Sincerely, Alicia L. Social Media Manager... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Me and my daughter came from Georgia to visit my older daughter. From the time we got there everything was great. We arrived about 2-3 hours before check in time but the lady was very kind and said that we could go ahead and go to our room. Guest who aren't staying at the hotel aren't supposed to be able... More 

Was this review helpful? Yes 1
Ontario, Canada
Top Contributor
65 reviews 65 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel on our way to Florida. It was very lovely. Our room was very nice. We had a fridge and microwave which was great for my grandson's bottle heating. We didn't use the pool area but it looked very inviting, I wish we'd had time. The free breakfast was amazing! Eggs, sausage, yogurt, toast, bagels, yummy... More 

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Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Had to quickly find a hotel in Chattanooga to find refuge from snow and ice on the interstate. We called this hotel on the way, received excellent customer service from the young man at the desk. We found the hotel with easy access from the interstate. Customer service with friendly conversation was extremely welcome after a long day of driving.... More 

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Tottenham, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2015

Speedy check in, accommodated all of my requests & advised us where to get some great dinner. Wesley the General Manager is so helpful & he made our stay with our pups an absolute pleasure. Clean spacious room, easy access to i75 & lots of amenities close by. If you're in Chattanooga & need a place to stay this is... More 

Was this review helpful? Yes 2
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Sarah L, Thank you so much for your review! I will be certain to pass along your kind feedback to our entire hospitality team as well as our management team. We strive to ensure that every guest that visits with us walks away feeling the warmth and service that you received. Thanks so much for sharing your experience with... More 

Norwalk, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 4, 2015

As always, Holiday Inn Express offers top notch accommodations for travelers. This location has convenient access to I-75 and local restraints. The rooms are very comfortable and clean. The only reason this is receiving a 4/5 review is due to the leaking roof in one of our rooms and in the dining room. Otherwise a very pleasant experience.

Was this review helpful? Yes 2
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear lpalm2, Thank you so much for your review and for providing us with both the positive and negative aspects of your stay. I apologize if the issues that you encountered created any discomfort during your stay. We are so pleased that overall you enjoyed your stay and hope that we have the opportunity to welcome you back in the... More 

Flat Rock, Michigan
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 22, 2014

We love staying here. Very Accommodating personnel. Very clean and nice size rooms. Breakfast has good choices. Will be staying there again and again. Great break after traveling 600 miles. Recommend highly.

Was this review helpful? Yes 2
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear A O, Thank you so much for your review and for your continued loyalty to our hotel! We are so pleased that we have become your hotel of choice during your travels. We hope to see you on your return home to Michigan and wish you safe travels during your journey! Sincerely, Alicia L. Social Media Manager (423) 308-0116 More 

Omaha, Nebraska, United States
1 review
3 of 5 stars Reviewed November 19, 2014

Missed the correct street twice - hard to see. Parking lot was not real well lit. Lobby and Breakfast area was clean. Room had a strange odor but was clean. Shower did not work. Was not impressed and would not stay here again.

Was this review helpful? Yes
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Carol C, Thank you so much for bringing this issue to our attention. I have alerted our management team and the issue has been addressed. I sincerely apologize if this caused an discomfort during your stay and would be happy to assist you further. Please contact me at (423) 308-0116. Thanks so much for your feedback and I apologize... More 

Saint-Beat, France
Top Contributor
340 reviews 340 reviews
48 hotel reviews
157 helpful votes 157 helpful votes
5 of 5 stars Reviewed October 23, 2014

When we walked in we were greeted with a big smile and a really friendly welcome from the lady on reception. Lovely home cooked cookies too on offer on arrival which was very welcome after a 500 mile journey. Lovely big room (we were in 209) with everything you need for a great stay and a welcome night's sleep. I... More 

Was this review helpful? Yes 3
Alicia L, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear ScooterJuly, Thank you so much for your fantastic review and for choosing the Holiday Inn Express East Ridge! We are so pleased that you not only had a wonderful stay with us, but that you took the time to provide a review to future travelers. I hope that should your travels bring you back through the area, that we... More 

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