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Country Inn & Suites by Carlson _ Chattanooga I-24 West

Certificate of Excellence
2.5 of 5
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3725 Modern Industries Blvd, Chattanooga, TN 37419
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Country Inn & Suites by Carlson _ Chattanooga I-24 West
Best prices for: 1 room 1 guest
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Ranked #28 of 98 Hotels in Chattanooga
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Rusty M United States
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303 reviews from our community

Traveler rating
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    97
    44
    28
    12
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147
60
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Senior Contributor
26 reviews 26 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice stay at this location, breakfast very tasty, rooms very clean, hotel very quiet and easy on and easy off expressway , will stay again. Staff very friendly and helpful. Beautiful city and great people

Was this review helpful? Yes 2
lindseytDublin_ga, General Manager at Country Inn & Suites by Carlson _ Chattanooga I-24 West, responded to this review

Thank you for your review, we are always delighted to hear from our guests. More 

Woodridge, Illinois
Contributor
14 reviews 14 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Checking in was quick, room was not bad and clean.breakfast in the morning was nothing like others Country Inn&Suites girl taking care of breakfast room was actually on her phone and that was not enough food supply on the counter. I had to ask for cream cheese and interrupt her private phone conversation.she give me what I was asking for... More 

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lindseytDublin_ga, General Manager at Country Inn & Suites by Carlson _ Chattanooga I-24 West, responded to this review

Thank you for taking the time to review your stay, we strive to make every stay a perfect"10" and were disappointed to learn of the issues you experienced. I will review your stay with the staff to correct the issues and look forward to another opportunity to create a "10" stay. More 

MI
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Rooms were nice, had a suite with pull out sofa that had seen better days, very uncomfortable to sleep on. Everything was clean, we arrived after a very long day at midnight so went in and collapsed, went down late for breakfast, there was still food left. Only big issue was the staff, was very hard to get through with... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites by Carlson _ Chattanooga I-24 West, responded to this review

Thank you for reaching out and writing your review. We apologize for the disappointing service you received from the staff, in regards to the missing items and the lack of service and follow through. We want to make sure our guests are comfortable and receive the best service possible. More 

Paducah, Kentucky
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We came to partake in all that Chattanooga offered. After walking all day, the rooms were large enough for the 4 of us to spread out and relax. The suite area was nice to watch tv after getting the girls to go to sleep. A hiccup with the stay was the pool was closed due to "issues" from a previous... More 

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lindseytDublin_ga, General Manager at Country Inn & Suites by Carlson _ Chattanooga I-24 West, responded to this review

Thank you for your review. As you mentioned our guests safety and health is always in our thoughts and we appreciate your understanding to the pool closure. More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Great location, HOWEVER......we stopped here for an overnight on our way to Savannah. Upon arriving in our room, I ALWAYS check the sheets, bed linens, and bathrooms for cleanliness. Attached are pics of the crusty "stained" sheets that I don't even want to know what it is! I immediately went down to front desk and asked for the manager. Clerk... More 

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CarlsonRezidor, Carlson at Country Inn & Suites by Carlson _ Chattanooga I-24 West, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More 

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