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Holiday Inn Express & Suites Chattanooga Downtown

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440 W Martin Luther King Blvd, Chattanooga, TN 37402
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Holiday Inn Express & Suites Chattanooga Downtown
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197 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Williamsburg, Kentucky
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 weeks ago

Almost every year for the past couple of years we go to Chattanooga for a winter trip and we always stay here. The rooms are always clean and the staff is really friendly, also the breakfast is a really good deal, by eating there we save about 40 bucks if we go out and eat at a sit down place... More 

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Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The staff were excellent. Rooms were clean. Breakfast was good. The only issue was the distance from downtown. As it was just my daughter and I, the walk was a little to far in a semi sketchy neighborhood. Other than that, I enjoyed my stay there.

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Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

"The staff were excellent. Rooms were clean. Breakfast was good." Actually we're in the middle of downtown, but about a mile from the Riverfront, downtown. We are located across from Blue cross and Blue Shield's IT Department. Some of those computer guys do look sketchy, I guess, if those characters on the Big Bang Theory scare you. Thanks for the... More 

Fort Riley, Kansas
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Firstly I wanted to say when it came to cleniness this is by far the cleaniest Holiday Inn I’ve stayed in. So clean that I found a dirty yellow cleaning cloth in the bathroom, I think housekeeping probably forgot it. I just wanted to bring it to your attention here rather than posting it on my favorite site TripAdvisor I... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Dear rajeev2liz, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our front desk. However, we’re sorry we fell below your expectation regarding housekeeping. We will look into this concern. We take all reviews positive and negative very seriously, and your feedback... More 

Smyrna, Georgia
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We had a horrible stay at this hotel. We stayed for two nights. The front desk staff was nice and cordial, but we found everything else to be lacking. We checked in somewhat late at night. The beds were okay, and the room was clean. The bathroom needs updating and refreshing, but it was about what we expected. We woke... More 

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Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Please reach out to me so I can make this right. I have taken appropriate action here at the hotel but words and an online apology aren't enough. Obviously, I had an employee who was less than engaged. I have no explanation for why someone would clock in and not do their job. As a best practice we write down... More 

Cumming
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 17, 2015 via mobile

Great, clean, quiet. One night stay during the week. Not really walking distance to the aquarium, short drive, plenty of parking around aquarium and downtown. Nice breakfast with plenty of room for guests. Good front desk reception, friendly professional and helpful. Slightly off the beaten path but quiet and easy in and out.

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Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Thank you for the FIVE STAR REVIEW! We are quiet, convenient and moderately priced. I'll share your kind comments with the staff. M. Ward General manager More 

Nashville
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 17, 2015 via mobile

This property is a clean and affordable option for those who don't mind being a 5 minute drive from downtown attractions. It is located on a very noisy highway, so request a room that does not overlook the road. Complementary breakfast is adequate and staff is very friendly.

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Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Thanks for the kind words. Clean hotel, friendly staff, convenient to downtown, I totally agree. We're actually located on Cameron Hill across from Blue Cross and Blue Shield on West Martin Luther King Boulevard. We face Blue Cross & Blue Shield, not a busy highway. The road we face has sidewalks and pedestrian traffic. There is a busy highway 4... More 

New Lenox, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 8, 2015

My husband and I stayed at the Holiday Inn for two nights, and our stay was nothing special. The gentleman who checked us in was extremely helpful, but unfortunately that was where our positive experience ended. Our bed was extremely uncomfortable, the hallway and road noise were very loud, so we barely slept at all. The shower in our room... More 

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Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

First, let me apologize about your unhappiness with your stay. When our engineer unclogged your tub drain, he should have either flushed or taken the hair clog with him, not left it in the garbage can. As to overall noise, there were two huge events in town, and I suspect the noise level would have been the same any where... More 

Dillon, Colorado
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed June 2, 2015

A great deal, great location, and certainly worth it when compared to the Choo Choo! The location is one minute to all that is downtown, and a mere few seconds to Riverside Parkway that takes you all around the perimeter of the city with east access to great restaurants, shopping, yuppieville, etc. the rooms are superb, the morning breakfast is... More 

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Atlanta, Georgia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 26, 2015

Hotel is perfect for a getaway to Chattanooga! Very clean, nice rooms, comfy bed, quiet area, and a good free breakfast in the morning with eggs, pancakes and sausage as well as the usual items. Thoroughly enjoyed my stay!

Was this review helpful? Yes 1
Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Hotel was very comfortable, very clean, breakfast was plentiful and the coffee was good. Check in and check out was quick and easy - could not fault a thing? Thank you very much and thanks for the 5 STAR REVIEW! Mike W General Manager More 

Memphis, Tennessee
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 25, 2015

We stayed at the Holiday Inn Express for one night- was easy to find off the Interstate. The room was clean and comfortable, the staff nice, and breakfast good-over all a good stay.. Only complaint is being charged to PARK at the hotel I was PAYING $200 to stay at! No valet, no parking attendant,no fancy garage-just a parking lot... More 

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Mike W, Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Good stay! Glad to hear it. Yes, there was a huge City-Wide event and the rates where $189 plus $3.00 for parking. Some properties downtown where as much as $229. It is the nature of the business. Superbowls, Mardi Gras, Alabama or Tennessee football games, hotel rooms just cost a lot more when every hotel for 50 miles is sold... More 

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