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All 98 Chattanooga hotels

Holiday Inn Express & Suites Chattanooga Downtown

2.5 of 5 Hotel   |   440 W Martin Luther King Blvd, Chattanooga, TN 37402
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Ranked #21 of 98 Hotels in Chattanooga
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
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172 reviews from our community

Traveler rating
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    19
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
82 reviews 82 reviews
34 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Everything I would expect from a Holiday Inn, maybe even a little nicer. Rooms were cleaned, it was close to everything I needed and parking wasn't an issue. I didn't make it to breakfast or use the services but they do have an indoor pool which looked nice.

Was this review helpful? Yes 1
georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hotel is clean and overpriced. Breakfast is the same as any other hotels of this type. Eggs were kinda funky with some sorta cheese wiz substance filling. Be sure to remove any items of value from your vehicle and make sure it is locked. I mistakingly left my vehicle unlocked and I came out next morning to find tailgate wide... More 

Was this review helpful? Yes 2
Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Jasper, First I'm sorry you didn't enjoy your stay. Let me say I'm not a big fan of the "low pants look" either but that was a customer and taking it on the chin for one customer's disapproval of another customer is too often part of our job. It happens all the time. One customer wakes up another customer coming... More 

Savannah, Tennessee
1 review
5 of 5 stars Reviewed November 7, 2014

I was in business 40 years and always found that it wasn't the "Going The Extra Mile" concept in being an excellent service provider in all aspects of our business but rather "Going The Extra 10 Miles" that set us apart from all others. That is exactly what we received at this fine hotel. From the moment we arrived 11/04/2014... More 

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Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Thank you for your comments about going the extra mile. We call it giving the pickle, based on a customer service practice started by a gentleman named Bob Farrell, who once lost a customer because they were charged for extra pickles on a burger. Of course the pickle is a metaphoric representation for customer satisfaction. Why are giving pickles important... More 

Chicago, Illinois
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 29, 2014

Decent hotel. Liked the breakfast. Loved the shower. Did not like the $3 parking fee. I hate being nickeled and dimed. Raise the room rate 3 bucks if things are that bad. Very friendly and accommodating staff. I would be willing to stay here again.

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Mike W, Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

"Liked the breakfast. Loved the shower. Very friendly and accommodating staff. I would be willing to stay here again." Thank you so much! With all the nice hotels you have to compare us to up in Chicago, four stars for our little Holiday Inn Express in Chattanooga is awesome. Parking at our hotel is free for IHG rewards members. Membership... More 

McDonough, Georgia
1 review
5 of 5 stars Reviewed October 15, 2014

Would like to start by saying this hotel has the BEST customer service ever! Alicia at the front desk was such a sweet heart she treats you just like your family and if you need anything she is on top of it ! Every one at the front desk was awesome when Alicia was off we got to meet Ariel... More 

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Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Dana, Thank you so much for your kind words about Alesha and Ariel. Those girls are like peas and carrots, if you don't mind the Forrest Gump analogy. I'll share you kind comments with Ariel and Alesha, they deserve the recognition. And thank you for the 5 STAR REVIEW! We do our best to keep our rooms clean and our... More 

Knoxville, Tennessee
Top Contributor
128 reviews 128 reviews
25 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed October 14, 2014

My daughter and I spent last night at this hotel and our room met all our needs perfectly! We had 2-queen beds on the 3rd floor with a window facing the parking lot (across the hall windows face the busy highway, ML King Blvd.). Our room was very quiet, clean and comfortable. Everything worked and was well equipped for an... More 

Was this review helpful? Yes 1
Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Dear Travel Diva, The shower head you like is a Moën. It's like being in a rain chamber, isn't it? And the Matress you inquired about is a Serta Perfect Sleeper with a Pillow Top. People ask us all the time about our matresses. I'm sure you can Google a nearby seller of fine matresses who carries Serta. A trick... More 

Chattanooga
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2014

This is a grat hotel...Very clean and great service. I couldn't believe what a nice breakfast they serve...Eggs, biscuits, sausage,cinnamon rolls, oatmeal, coffee...just anything you could want. At the front desk Ariel is just wonderful ...always smiling and helpful. The beds and pillows are great ..... I will stay here again. Cindy and Heather

Was this review helpful? Yes
Mike W, Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Thanks for your praise of Mrs. Houston's eggs, biscuits, sausage, cinnamon rolls, oatmeal, and coffee. The secret ingredient is love . . . she loves her work. (She also brushes the biscuits with melted butter, but don't tell anyone.) We also have healthy option available now too. Thanks also for your kind words about Ariel at the front desk, she... More 

Florida
Top Contributor
73 reviews 73 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 1, 2014

Booked HIE&S for the Ironman event weekend. First of all, the $150ish/night room rate was not available. The cheapest room was $209/night. I know that hotels do this sort of thing when events come to the area, but it is still price gouging. The agent that checked us in was very friendly. The room was nice, comfortable and clean. Free... More 

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Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

I'm glad your beds were comfortable, location was great and front desk employees were great. Also like the shout out that the room was nice, comfortable and clean. And that the free breakfast was great, as was the coffee. I'm sorry the housekeeper woke you up at 9 a.m. on Monday. I hate it when I'm in a hotel and... More 

Knoxville
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2014

I have stayed at a Holiday Inn Express in the past, but never at this particular property and never as part of a large group. From the initial conversation with Mike, the manager, all the way through checkout on the last day with Alecia, we were treated like royalty. Everyone always greated us with a warm smile and a "hello"... More 

Was this review helpful? Yes 1
Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Wow, a 5 STAR REVIEW! Thank you so much. As the headquarters for large groups in Chattanooga, it's good to know we're doing a good job. Next time you're in town please remember to book us again. Mike W, GM More 

Wicklow, Ireland
Contributor
17 reviews 17 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 25, 2014

5 of us stayed here while we were on busines in Chattanooga . It was very clean, the bed was most comfortable. Lovely staff even the manager had time to go around and have a chat with the guests. You caannot beat the personal touch!! the staff were friendly and helpful. Lovely pool and gym. I would stay there again.... More 

Was this review helpful? Yes
Mike W, Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Thank you so much for your kind words. I remember you folks -- you came all the way from Ireland for the Tow Truck Convention here in Chattanooga! It was a pleasure spending time with your group at breakfast. What great ambassadors you are for Ireland, polite, funny, genuinely real people. Please come back and stay with us next year,... More 

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Additional Information about Holiday Inn Express & Suites Chattanooga Downtown

Address: 440 W Martin Luther King Blvd, Chattanooga, TN 37402
Phone Number:
Location: United States > Tennessee > Chattanooga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Chattanooga Downtown 2.5*
Number of rooms: 92
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Also Known As:
Holiday Inn Express & Suites Chattanooga Downtown Hotel Chattanooga
Holiday Inn Express And Suites Chattanooga Downtown
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Hotel Style:
#14 Family Hotel in Chattanooga
#24 Romantic Hotel in Chattanooga
#25 Business Hotel in Chattanooga

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