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All 98 Chattanooga hotels

Holiday Inn Express & Suites Chattanooga Downtown

2.5 of 5 Hotel   |   440 W Martin Luther King Blvd, Chattanooga, TN 37402
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Holiday Inn Express & Suites Chattanooga Downtown
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Ranked #23 of 98 Hotels in Chattanooga
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
dbkent2 Spring Hill
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175 reviews from our community

Traveler rating
    78
    66
    19
    6
    6
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63
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Spring Hill
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We were extremely pleased with this Holiday Inn Express. The room was good sized and very clean and the complimentary breakfast was even better than I had hoped for. The staff were very friendly and helpful, as well. I/we will definitely stay at this hotel again when we visit family in Chattanooga.

Was this review helpful? Yes 1
Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Thank you for the 5 STAR review! We appreciate your business. Please stay with us again. Mike W GM More 

Orpington, England
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We flew to Atlantic on a music tour and stayed at this hotel for the night on our way to Nashville and thought it was ideal. We could not fault the hotel although we were only there for a night. Front desk was good and no problems.

Was this review helpful? Yes
Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Thank you for the 4 STAR review! We appreciate your business. Please stay with us again. Mike W GM More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 19, 2014

For some reason the check in time on the trip advisor app states that is at 4 but it's actually at 3. Upon arriving to destination the front clerk was extremely rude to me and my guest, no smile at all talked like she didn't want us there, threw the paper i needed to sign and the card keys were... More 

Was this review helpful? Yes 3
Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

First let me say I'm sorry you didn't enjoy your stay. Please reach out to me and let me see what we can do to work this out. Clearly we failed to meet your expectations. (423) 664-4321 and ask for Mike. Best wishes, Mike W. GM More 

Top Contributor
82 reviews 82 reviews
34 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed December 14, 2014 via mobile

Everything I would expect from a Holiday Inn, maybe even a little nicer. Rooms were cleaned, it was close to everything I needed and parking wasn't an issue. I didn't make it to breakfast or use the services but they do have an indoor pool which looked nice.

Was this review helpful? Yes 1
Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Thank you for the 4 STAR review! We appreciate your business. Please stay with us again. Mike W GM More 

georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 2, 2014

Hotel is clean and overpriced. Breakfast is the same as any other hotels of this type. Eggs were kinda funky with some sorta cheese wiz substance filling. Be sure to remove any items of value from your vehicle and make sure it is locked. I mistakingly left my vehicle unlocked and I came out next morning to find tailgate wide... More 

Was this review helpful? Yes 2
Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

First let me apologize. No one should ever be treated differently than anyone else and if you were it's unforgivable. As to your WiFi issues, we're just not setup for online game consoles and Amazon Fire Sticks. Perhaps someday we will be, but not yet. Feel free to reach out to me in person and I'll see if I can... More 

Savannah, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2014

I was in business 40 years and always found that it wasn't the "Going The Extra Mile" concept in being an excellent service provider in all aspects of our business but rather "Going The Extra 10 Miles" that set us apart from all others. That is exactly what we received at this fine hotel. From the moment we arrived 11/04/2014... More 

Was this review helpful? Yes 1
Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Thank you for your comments about going the extra mile. We call it giving the pickle, based on a customer service practice started by a gentleman named Bob Farrell, who once lost a customer because they were charged for extra pickles on a burger. Of course the pickle is a metaphoric representation for customer satisfaction. Why are giving pickles important... More 

Chicago, Illinois
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 29, 2014

Decent hotel. Liked the breakfast. Loved the shower. Did not like the $3 parking fee. I hate being nickeled and dimed. Raise the room rate 3 bucks if things are that bad. Very friendly and accommodating staff. I would be willing to stay here again.

Was this review helpful? Yes 1
Mike W, Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

"Liked the breakfast. Loved the shower. Very friendly and accommodating staff. I would be willing to stay here again." Thank you so much! With all the nice hotels you have to compare us to up in Chicago, four stars for our little Holiday Inn Express in Chattanooga is awesome. Parking at our hotel is free for IHG rewards members. Membership... More 

McDonough, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

Would like to start by saying this hotel has the BEST customer service ever! Alicia at the front desk was such a sweet heart she treats you just like your family and if you need anything she is on top of it ! Every one at the front desk was awesome when Alicia was off we got to meet Ariel... More 

Was this review helpful? Yes 1
Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Dana, Thank you so much for your kind words about Alesha and Ariel. Those girls are like peas and carrots, if you don't mind the Forrest Gump analogy. I'll share you kind comments with Ariel and Alesha, they deserve the recognition. And thank you for the 5 STAR REVIEW! We do our best to keep our rooms clean and our... More 

Knoxville, Tennessee
Top Contributor
134 reviews 134 reviews
26 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed October 14, 2014

My daughter and I spent last night at this hotel and our room met all our needs perfectly! We had 2-queen beds on the 3rd floor with a window facing the parking lot (across the hall windows face the busy highway, ML King Blvd.). Our room was very quiet, clean and comfortable. Everything worked and was well equipped for an... More 

Was this review helpful? Yes 2
Mike W, General Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Dear Travel Diva, The shower head you like is a Moën. It's like being in a rain chamber, isn't it? And the Matress you inquired about is a Serta Perfect Sleeper with a Pillow Top. People ask us all the time about our matresses. I'm sure you can Google a nearby seller of fine matresses who carries Serta. A trick... More 

Chattanooga
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2014

This is a grat hotel...Very clean and great service. I couldn't believe what a nice breakfast they serve...Eggs, biscuits, sausage,cinnamon rolls, oatmeal, coffee...just anything you could want. At the front desk Ariel is just wonderful ...always smiling and helpful. The beds and pillows are great ..... I will stay here again. Cindy and Heather

Was this review helpful? Yes 1
Mike W, Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Thanks for your praise of Mrs. Houston's eggs, biscuits, sausage, cinnamon rolls, oatmeal, and coffee. The secret ingredient is love . . . she loves her work. (She also brushes the biscuits with melted butter, but don't tell anyone.) We also have healthy option available now too. Thanks also for your kind words about Ariel at the front desk, she... More 

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Additional Information about Holiday Inn Express & Suites Chattanooga Downtown

Address: 440 W Martin Luther King Blvd, Chattanooga, TN 37402
Phone Number:
Location: United States > Tennessee > Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Chattanooga Downtown 2.5*
Number of rooms: 92
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Also Known As:
Holiday Inn Express & Suites Chattanooga Downtown Hotel Chattanooga
Holiday Inn Express And Suites Chattanooga Downtown
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Hotel Style:
#14 Family Hotel in Chattanooga

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