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All 95 Chattanooga hotels

Holiday Inn Express & Suites Chattanooga Downtown

2.5 of 5 Hotel   |   440 W Martin Luther King Blvd, Chattanooga, TN 37402
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Ranked #21 of 95 Hotels in Chattanooga
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
KTown1617 Knoxville
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164 reviews from our community

Traveler rating
    73
    63
    18
    5
    5
See reviews for
58
51
9
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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  • All months
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Knoxville
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at a Holiday Inn Express in the past, but never at this particular property and never as part of a large group. From the initial conversation with Mike, the manager, all the way through checkout on the last day with Alecia, we were treated like royalty. Everyone always greated us with a warm smile and a "hello"... More

Was this review helpful? Yes
Wicklow, Ireland
Contributor
17 reviews 17 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

5 of us stayed here while we were on busines in Chattanooga . It was very clean, the bed was most comfortable. Lovely staff even the manager had time to go around and have a chat with the guests. You caannot beat the personal touch!! the staff were friendly and helpful. Lovely pool and gym. I would stay there again.... More

Was this review helpful? Yes
Mike W, Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Thank you so much for your kind words. I remember you folks -- you came all the way from Ireland for the Tow Truck Convention here in Chattanooga! It was a pleasure spending time with your group at breakfast. What great ambassadors you are for Ireland, polite, funny, genuinely real people. Please come back and stay with us next year,... More

Saint Louis, Missouri
Top Contributor
59 reviews 59 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

My stay was perfect...until getting ready to go to my business event one morning, the hairdryer just stopped, leaving me with wet hair! One call to the front desk, and here comes Ariel...the front desk manager..hopping to the rescue. She was just the nicest young woman and always had a smile on her face. My room was immaculate and very... More

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Mike W, Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Thank you so much for your kind words about Ariel. You're right, she smiles all the time and is just about the nicest person ever. We do our best to hire really nice people. If ever there was a people business -- running a hotel would rank at the top. Things just run a lot smoother when you have nice... More

2 reviews
4 of 5 stars Reviewed 2 weeks ago

My husband and I stopped here with our daughter on the way home from Disney. The rooms were clean, comfortable, quiet and nicely furnished. The staff was friendly and helpful. And the breakfast even offered gluten free options, which I highly appreciated, while my husband enjoyed biscuits and gravy and my daughter had pancakes. There were also several other options.... More

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Mike W, Director of Sales at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Thank you so much for your kind words. I agree with your opinion on our location -- I think it's perfect too -- close enough to be anywhere you want to be Downtown in a minute, but far away enough from the night life to get a good night's sleep. And while I'm with your husband on the biscuits and... More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We checked in and had time to stroll a couple blocks downtown, where we hopped the shuttle for the Aquarium. The shuttle is free and loops through the main part of town, passing restaurants and shops. Hotel room was clean and quiet and up to the new Holiday Inn Express standards. Father-in-law, who hasn't stayed in a Holiday Inn in... More

Was this review helpful? Yes 1
Samantha J, Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

We are pleased to know that we could offer you a great stay here at our property. We take great pride in offering you a clean and comfortable atmosphere while you are away from home. We do hope that you will come stay with us again the near future. More

McDonough, Georgia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed August 25, 2014

Staff was friendly and helpful. Room was clean. A little as we were on the side of traffic. Would recommend staying on the opposite side. The breakfast wasn't that grand it could use a little improvement.

Was this review helpful? Yes
Samantha J, Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

We appreciate your feedback and will be taking your comments into account. Thank you for taking the time to let us know how we are doing. More

Memphis, Tennessee
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 16, 2014 via mobile

I did not have my loyalty card with me when I checked in. Clerk told me she would look it up and enter it. Next morning, it still was not showing. The morning front desk clerk was not happy about looking up the number but did look it up. She did not provide written verification that she actually did what... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

Dear Mike W, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding front desk customer service and breakfast selection which was unacceptable. We will address these concerns. I assure... More

Senior Contributor
25 reviews 25 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 5, 2014

Clean Room. Very Friendly Staff. Breakfast was nice. Gym was small. Only issue I had was that staff members were a bit loud in the early morning. I said something to them they were very apologetic and the noise stopped immediately

Was this review helpful? Yes 1
Samantha J, Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

We are so glad that we could offer you a pleasant stay. Thank you for your feedback. More

Senoia, Georgia
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed July 28, 2014

We just stayed this past weekend. Overall a nice visit. The rooms were well-equipped and clean, the beds were comfortable and had lots of pillows. The property itself was very clean, and smelled fresh every time we came in the doors. As far as location goes, the hotel is definitely not in the heart of downtown, but a 10-15 minute... More

Was this review helpful? Yes
Samantha J, Guest Relations Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

We appreciate your feedback and will definitely take your thoughts and concerns into consideration for the future. We do strive to offer our guest a great experience and I do apologize you all did not feel like we did that for you. We do hope you will come stay with us again in the future. More

Franklin, Tennessee
Top Contributor
57 reviews 57 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 6, 2014

This hotel isn't In the heart of downtown, so be aware that you can't walk to places like the Aquarium, the river, or restaurants. However, it suited our needs. The staff was extremely kind and helpful. The lobby was clean and inviting. Our room was clean and had the fresh clean smell. You could smell the bleach on the sheets... More

Was this review helpful? Yes 1
Samantha J, Guest Relations Manager at Holiday Inn Express & Suites Chattanooga Downtown, responded to this review

We are pleased to have offered you a great experience. We appreciate your feedback and look forward to you all coming back to stay with us again. More

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Additional Information about Holiday Inn Express & Suites Chattanooga Downtown

Address: 440 W Martin Luther King Blvd, Chattanooga, TN 37402
Phone Number:
Location: United States > Tennessee > Chattanooga
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Chattanooga Downtown 2.5*
Number of rooms: 92
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Also Known As:
Holiday Inn Express & Suites Chattanooga Downtown Hotel Chattanooga
Holiday Inn Express And Suites Chattanooga Downtown
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga

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