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Quality Inn Lookout Mountain

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3109 Parker Lane, Chattanooga, TN 37419 (Formerly Comfort Inn)
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Quality Inn Lookout Mountain
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Quality Inn Lookout Mountain
Quality Inn Lookout Mountain
Quality Inn Lookout Mountain
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74 reviews from our community

Traveler rating
    5
    16
    13
    9
    31
See reviews for
20
21
7
4
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Knoxville, Tennessee
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
154 helpful votes 154 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room I was given upon check-in had a large gap between the floor and the bottom of the door. I had to ask for extra towels to cover the gap. The hotel itself was out in the middle of nowhere (to be expected when visiting a mountain) with few restaurants close by. And there was no visible way to... More 

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Hasu P, Manager at Quality Inn Lookout Mountain, responded to this review

Thank you for the feedback; I was sorry to read that you had a negative experience with us.I realize how frustrating this situation has been and I am sorry for the impression it has left; the next time you are in the area we would love to have you come back and experience what we truly have to offer. Thank... More 

Hemet, California
Top Contributor
130 reviews 130 reviews
88 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed March 5, 2015

Room was clean and had everything a Hotel Room needs from Flat Screen to Frig. Plenty of outlets to plug in your phones which seems rare in most hotel rooms...Great location..Close to everything...Breakfast was great, area very clean although IMO coffee was to weak...

Was this review helpful? Yes 1
Hasu P, Manager at Quality Inn Lookout Mountain, responded to this review

I cannot thank you enough for taking the time to write such a positive review of your recent visit with us. Of course, I am thrilled that you were so pleased with our offerings and glad you had the opportunity to fully experience and enjoy each of these - perhaps this will lend towards future visits both to our Brand... More 

Channahon
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 19, 2015

On surface, very clean. Freaked by dead bug on lampshade, which could have crawled in between room usage and gone unnoticed. Needs anti mold and mildew paint, although looked to be recently painted. Staff was nice. Wifi was good, breakfast ready early, good choices. This was a unexpected one night stop, due to incoming ice storm. Do not eat at... More 

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Hasu P, Manager at Quality Inn Lookout Mountain, responded to this review

Thank you for your review and for your business. I apologize that your room experience was impacted as you described and hope this did not cause too great an inconvenience. Thank you for your kind recommendation and we look forward to serving you again should your travels bring you back to Chattanooga. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2015

Make reservations with confidence at this solid stay in lovely Chattenooga. Rooms are clean, and seem new --- each room has a microwave and small fridge. There's an outdoor pool, but it was winter, so we didn't see it. A free hot breakfast was served, and it was good --- the usual plus lots of fresh fruit. Very good value!

Was this review helpful? Yes 1
Hasu P, Manager at Quality Inn Lookout Mountain, responded to this review

I am very happy to learn you were pleased with your recent visit here at the Quality Inn - thank you for taking the time to share your thoughts. I am glad you found us to be a good location for you and felt our breakfast and fresh fruits was up to par . I hope you will choose to... More 

Sterling Heights, Michigan
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 31, 2015

Stayed 2 nights while visiting Chatanooga and surrounding area. Rooms are spacious, clean, and the beds are comfortable. The breakfast was pretty basic for hotels but good. Access to a computer and printer was a plus.

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Hasu P, Manager at Quality Inn Lookout Mountain, responded to this review

Thank you for your most kind review of your recent visit with us here at the Quality Inn. I know full-well how many lodging choices are available to you when you travel and I thank you for selecting to stay with us. Of course, it is also heartening to know you were pleased with our services and facilities - I... More 

Charlotte, Michigan
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 6, 2015

If you are looking for a one night thing then I would say go for it.. The rooms are kind of outdated.. The bath tub I had to push the handle and hold it there for hot water..there was a bug in my room..Not in a great spot kinda weird place for a hotel.. Staff was ok.. It was average... More 

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Hasu P, Manager at Quality Inn Lookout Mountain, responded to this review

Thank you for taking the time to share your thoughts about your January visit with us; I apologize for the hot water problem you mentioned on the night you were here. I hope this was not too great an inconvenience and will not deter you from visiting us again in the future. Thank you for your business and feedback. More 

Rockton, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 of 5 stars Reviewed January 6, 2015

I left a list with the front desk when we left , all the things wrong with the room, the sink was not clean I had to wipe the counter down and there was a dirty towel hanging on the hook in bathroom , and when I took it down the hook fell off the back of the door. I... More 

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Hasu P, Manager at Quality Inn Lookout Mountain, responded to this review

Thank you for taking the time to write a review of your recent visit with us here and for pointing out those items where we clearly can do a better job. We welcome such feedback as it is the best way to know where we need to improve. I am sorry to hear that you were not happy with your... More 

Argenta, Illinois
Top Contributor
78 reviews 78 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed December 29, 2014

We stayed at the Quality Inn at Lookout Mountain in late Dec with our toddler. The location was pretty good right off the interstate and easy to find. The price was quite reasonable and actually pretty cheap considering what we normally pay for a king non-smoking room. The Inn is actually a motel in that all the rooms have outside... More 

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Hasu P, Manager at Quality Inn Lookout Mountain, responded to this review

Thank you for choosing to stay with us here at the Quality Inn - Chattanooga during your recent drive through our city; I am very happy to know you were pleased and enjoyed your visit, especially our location and room rates. I hope we will have the opportunity to be of service to you again should your travel plans bring... More 

Bloomington, Indiana
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 2, 2014

We stayed at the Quality Inn here in Nov 2014. It was old and needs some updating but it was basically clean. Breakfast was ok. Had a small pet fee. However it was really high for being so old and run down.

Was this review helpful? Yes
Hasu P, Manager at Quality Inn Lookout Mountain, responded to this review

I appreciate the feedback regarding your most recent stay with us. I certainly understand your comments on updating and we are scheduled for renovation very soon. Thank you for your comments and I hope this will not deter you from choosing to stay with us again in the future. More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 17, 2014

I had stayed in two Quality Inns prior to this one and found them to me very nice. As a result I didn't check the reviews on this facility. I should have! Room had a strange order, there was a huge squashed bug on the wall, the bedspread was torn and stained, there were crumbs and smears on the night... More 

Was this review helpful? Yes 1
Hasu P, Manager at Quality Inn Lookout Mountain, responded to this review

Thank you so much for your feedback concerning your most recent stay with us. I apologize for the room having an odor and having crumbs and stains in the room. We are currently going through upgrades to our whole facility to correct these issues and have also changed management, and I apologize that this was an inconvenience; I sincerely hope... More 

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