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Quality Inn - Lookout Mountain

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3109 Parker Lane, Chattanooga, TN 37419 (Formerly Comfort Inn)
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1 room 1 adult
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Quality Inn - Lookout Mountain
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94 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 4 days ago NEW

I made a reservation for this hotel using a 3rd party site. I stupidly didn't read everything carefully and come to find out that my reservation is non-refundable and I'm not able to go on my trip there after all. I called the company and they spoke to the hotel, and got things straightened. The staff member I spoke to... More 

Helpful?
Thank Crystal W
Hasu P, Manager at Quality Inn - Lookout Mountain, responded to this review

Thank you so much for the great review and taking the time to compliment my front desk team. I'm so glad you found them accommodating and nice. Thank you for choosing our property to stop and get some rest on your way through our area, and I'm glad your stay was enjoyable. Come back to see us any time. We... More 

Level Contributor
7 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

The first room they gave us the TV volume did not work. Then they transferred us to a room with a working TV but then I saw a big cockroach crawl across the pillows. So we decided we did not want to stay there. went to a motel across the street.

Helpful?
Thank Steven R
Hasu P, Manager at Quality Inn - Lookout Mountain, responded to this review

Thank you for your review. I am terribly sorry that you did not enjoy your nights sleep. I hope you brought this to the attention of my front desk team. I want to apologize for the bug you witnessed on your pillow. We would never expect you to pay for a less than an excellent experience. We hope to have... More 

Chicago
1 review
1 of 5 stars Reviewed 5 weeks ago

Room grungy, found out no shower function in the morning, asked for Senior or military discount when checking in,found out in the morning when asked for receipt that none were given, when I told receptionist at counter she said she would have manager call me. Still waiting. Stay away from this place. I have stayed at many other motels that... More 

Helpful?
Thank richiehvac
Hasu P, Manager at Quality Inn - Lookout Mountain, responded to this review

Thank you for choosing to stay with us. I want to apologize for the experience you had with our room. I appreciate your feedback and will be monitoring our housekeeping team to ensure that no other guests have this type of experience. We want all of our guests to leave our property satisfied with their stay, and we would never... More 

Warrensville Heights, Ohio
1 review
1 of 5 stars Reviewed November 10, 2015

Disgusting. Should have left. Others did (lady immediately checked out). Damp, moldy, so gross. New tv, light fixtures, should have spent money on dehumidifiers. Risk your health to stay here. Believe staff is aware, building itself is problem, maybe 2nd floor us better. Smell hit us when we opened the door. All had sore throats in morning. They cosmetically updates... More 

Helpful?
Thank Elizabeth S
Hasu P, Manager at Quality Inn - Lookout Mountain, responded to this review

Thank you for your review. I am terribly sorry that you did not enjoy your nights sleep. Typically in exterior hotels when the weather starts to change you have a (outside smell) when the weather is cold and we have switched from using the A/C to heat. We do not have mold in the rooms but you get the smell... More 

Sheridan, Indiana
1 review
5 of 5 stars Reviewed October 17, 2015 via mobile

We were looking for a hotel room late at night on our way to Florida and were referred to this hotel from a hotel with no availability. The manager on duty, Jax, was very pleasant. We needed a roll away and he actually pulled it up the stairs to our room. Amazing! Kudos to Jax and staff on the clean... More 

Helpful?
Thank Harvmom4
Hasu P, Manager at Quality Inn - Lookout Mountain, responded to this review

Thank you for your great feedback on the property and staff here. I am pleased to hear that you were able to experience such a warm welcome to the property. You are right, there is nothing better after a long day on the road than coming in to a friendly face and a comfortable bed. Thank you for the compliments... More 

Warner Robins
Level Contributor
102 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed September 20, 2015

We have been coming to this hotel for many, many years and have never had a bad experience. The rooms are large and clean. There has only been one maintenance problem in all the years we have been staying here and it was resolved in less than a minute. My only problem is I cannot configure my laptop to send... More 

Helpful?
1 Thank CaptainS7662
Hasu P, Manager at Quality Inn - Lookout Mountain, responded to this review

Thank you for your great feedback on the property and staff here. I am pleased to hear that you were able to experience such a warm welcome to the property. You are right, there is nothing better after a long day on the road than coming in to a friendly face and a comfortable bed. We are fortunate to have... More 

Nashville, Tennessee
2 reviews
4 of 5 stars Reviewed August 30, 2015

The desk clerk, Kajal did and outstanding job of getting me registered in a room with the extra pillows I asked for. She was very nice and helpful with all my questions. The hotel is convenient to my business needs in the Chattanooga area.

Helpful?
Thank Jon B
Hasu P, Manager at Quality Inn - Lookout Mountain, responded to this review

I appreciate you taking the time to share your review on Trip Advisor. I'm happy that you liked our hotel, and the experience you had with Kajal. I appreciate the kind words regarding our property. Thank you for choosing to stay at our property on your visit to Chattanooga, and we hope to have you as our guest again in... More 

lake geneva
1 review
5 of 5 stars Reviewed August 23, 2015

We stayed after 10 hours on the road w small children. Staff was extremely friendly. The lady that took my reservation over the phone was personable and friendly. It was nice to talk to a person on site, not some contract reservation service. She immediately put a rollaway bed in the room herself for our family member which was waiting... More 

Helpful?
Thank lakegenevahomerental
Hasu P, Manager at Quality Inn - Lookout Mountain, responded to this review

Thank you for your review! I am glad you to see you were able to enjoy your stay at our property. The teams here work very hard at ensuring every guest enjoys their stay. Our Front Desk staff will be happy to hear that their attitudes were well received and made a lasting impression. The Front Desk staff is always... More 

New Jersey
Level Contributor
165 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed August 17, 2015

Second time staying here. The room was clean, all the utilities worked. Was late so can't help with pool condition. I was really surprised at how quiet the rooms were with interstate so close. I only have two complaints, water pressure in shower was horrible. We had early breakfast and they didn't refill the eggs or sausage.

Helpful?
Thank Trkr483
Hasu P, Manager at Quality Inn - Lookout Mountain, responded to this review

What a great review! Thank you for sharing your thoughts with the TripAdvisor community. I am glad to see that you thought our property overall is a great place to stay. Our housekeeping staff will be happy to hear that their efforts made a lasting impression. I wish we could increase the shower pressure but unfortunately that is something that... More 

Pensacola, Florida
1 review
5 of 5 stars Reviewed August 4, 2015

The rooms were fine, staff was friendly, service was fast: overall very excellent! A great location right off I-65 with downtown and the aquarium almost right behind the hotel. The hotel is very convenient to Lookout Mountain.

Helpful?
Thank Viola G
Hasu P, Manager at Quality Inn - Lookout Mountain, responded to this review

Thank you for taking the time to review our property! I am glad to see that you found our local attractions easily accessible, we are privileged to be within 5 minutes of the Lookout Mountain attractions. Thank you for your positive feedback on our property. We hope to see you again on your next visit to Chattanooga! More 

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