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Extended Stay America - Chattanooga - Airport

2.0 of 5
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6240 Airpark Drive, Chattanooga, TN 37421
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1 room 1 guest
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Extended Stay America - Chattanooga - Airport
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47 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Chattanooga, Tennessee
Level Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is a place I'd rather forget - a bad time in life - and saw many folks here that were obviously having a hard time too. Many workers coming to work on projects in the area - lots of traffic, hard to find close parking at times. Folks parking in handicap parking that have no placards/licenses that show they... More 

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Dahlonega, Georgia
Level Contributor
224 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
2 of 5 stars Reviewed July 18, 2015

My stay here was only due to accepting a 'deal' offer on a third-party website, where you don't know the name of the property until the offer is completed. Had I known beforehand, I would have not chosen to stay here. The short list of positives: staff was pleasant, room was clean as could be expected, cable channel selection was... More 

Was this review helpful? Yes 2
Memphis
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 12, 2015

I stayed here for a weekend visit to Chattanooga and I was very pleased. The front desk attendants were helpful. All aimed to please. Love watching redbox movies, so I was very pleased to find a TV in my room that I could hook my portable DVD player up to. Thank you for that! Wonderful stay and I will be... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Chattanooga - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the guest service representatives. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. More 

Hixson, Tennessee
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 30, 2015

We have stayed at numerous Ext. Stay hotels, and compared to others, it's apparent this one is in dire need of updates. New kitchen cabinets, curtains, and bathtub (which is moldy at the seams) would make a world of difference. The staff makes up for the lackluster accommodations and they are awesome and oh so helpful!!!

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Omaha, Nebraska
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed March 22, 2015

staff at chek in . good. curteous. helpful. property hasn't been renovated since 2007. linens clean but well worn. room was cleaned by housekeeping who did a good job but needed a very deep clean. furnuture worn. slept in chair clothed. no dishes in room. exterior looks good. on the surface the room looks good it just needs a good... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Thank you for providing us with details about your stay. We appreciate the kind comments about our staff; however, we apologize that our dishware policy was not explained to you upon check-in. Dishes are no longer kept in guest rooms for sanitary purposes; however, these items are available upon request at the front desk. To uphold our company's high standards,... More 

Monteagle
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 24, 2015

Where to begin? Basically it's an okay place if you're looking for someplace relatively inexpensive to stay, but don't expect much from housekeeping or maintenance. And if you have a problem, don't expect an apology from 90% of the staff. (I interacted with 4 different staff members when there were problems and only one -Katie offered an apology.) And it's... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Janet - Your review for our hotel was recently brought to my attention. Your comments in regards to Katie are much appreciated; yet, I was disheartened to read about the cleanliness and maintenance issues. I discussed your comments with our staff, and we are reviewing our cleanliness standards, and also maintenance standards. We continually work to improve our hotel, so... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 2, 2015

I was so disappointed in my stay at this hotel. I made reservations ahead of time, received the email that I could check in at 3pm. I got there a little after 3pm and the lady (Jackie) at the front desk said that the rooms were not ready yet. She said they had lots to check out that morning. I... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Your review for our hotel was recently brought to our attention. The situation you described regarding the condition of your room is truly regrettable. Please accept our most sincere apologies. To ensure that a situation like yours doesn't happen again, our staff is being retrained on our cleaning procedures and standards. We will also have our maintenance engineer address the... More 

Chattanooga, Tennessee
Level Contributor
4 reviews
5 of 5 stars Reviewed November 13, 2014

This is a very clean and nice hotel. I enjoyed the helpful and friendly staff. I would defiantly return. I enjoyed extended stayed at other locations as well. Also they are normally located in safer neighborhoods.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

The staff and I read your review, and would like to thank you for writing such nice things about your stay. We are so happy to hear that our staff was friendly and helpful. We are proud to read that you would definitely return for another stay. Thank you again for your kind words. The staff and I would love... More 

Charleston, South Carolina
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed September 13, 2014

If you get a smoking room expect to hike your luggage up to the 3rd floor - they have no elevator. The room wasn't cleaned well - needed a vacuum, the microwave wasn't even wiped out and the tub hadn't been cleaned. All appliances and air worked well, but if you're beat from working 11-12 hours you don't want to... More 

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Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Your review for our hotel was recently brought to my attention. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team is reviewing our cleanliness standards. As well, I do apologize that we were unable to provide you with extra toilet paper. I will... More 

Largo, Florida, United States
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed September 2, 2014

We stayed at this hotel going to Gary Indiana and then again coming home. The1st room was filthy! My feet were black from the carpet within 15 minutes. The phone was so dirty there was no way I would have used it. The smoke detector was not there, just the wires hanging there. There was also black mold growing in... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Mary - Your review for our hotel was recently brought to our attention. The room issues you described are unacceptable, and we sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, we are reviewing your comments and concerns with our housekeeping staff. We continually work to improve our hotel, so we really appreciate you... More 

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