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All 98 Chattanooga hotels

Extended Stay America - Chattanooga - Airport

2.0 of 5 Hotel   |   6240 Airpark Drive, Chattanooga, TN 37421
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Ranked #58 of 98 Hotels in Chattanooga
A recent review
4 of 5 stars Reviewed August 25, 2014
ezbnqueen
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39 reviews from our community

Traveler rating
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    12
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11
5
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14
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Charleston, South Carolina
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 13, 2014

If you get a smoking room expect to hike your luggage up to the 3rd floor - they have no elevator. The room wasn't cleaned well - needed a vacuum, the microwave wasn't even wiped out and the tub hadn't been cleaned. All appliances and air worked well, but if you're beat from working 11-12 hours you don't want to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Your review for our hotel was recently brought to my attention. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team is reviewing our cleanliness standards. As well, I do apologize that we were unable to provide you with extra toilet paper. I will... More

Largo, Florida, United States
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 2, 2014

We stayed at this hotel going to Gary Indiana and then again coming home. The1st room was filthy! My feet were black from the carpet within 15 minutes. The phone was so dirty there was no way I would have used it. The smoke detector was not there, just the wires hanging there. There was also black mold growing in... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Mary - Your review for our hotel was recently brought to our attention. The room issues you described are unacceptable, and we sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, we are reviewing your comments and concerns with our housekeeping staff. We continually work to improve our hotel, so we really appreciate you... More

Senior Contributor
34 reviews 34 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 25, 2014

Enjoyed a 3 night stay at this hotel last week while visiting family. The Pro's: The room was very clean, reasonably priced, comfy, and conveniently located to everything! The Con's: Room wasn't stocked with much of nothing! Had to repeatedly call front desk for forks, pots, shampoo, soap, knife, an iron, hair dryer, blankets, even batteries for the remote...GEESH! Like... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I'm pleased to read that you found your room to be clean and reasonably priced, and that you received such excellent service from my front desk staff. Still, I do apologize that your room's amenities did not meet your expectations and that it was inconvenient for you... More

Chesterton, Indiana
1 review
5 of 5 stars Reviewed August 14, 2014

didn't give us what we asked for, rooms smelled, not good at all!!!!!!!! we asked for two rooms, one with a double bed and one with two double beds, they took our reservation over the phone and said all was going to be ready for us and when we called to tell them we were still coming but running a... More

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Perry, Georgia
Top Contributor
50 reviews 50 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 22, 2014

We were headed to Nashville and I am unable to drive extended periods of time so I had made reservations in Acworth Ga in a Choice Hotel because I try to stay in them. We got there and it was a DUMP there was no way I would let my kids stay there. I could not get the internet to... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that my staff was so caring and understanding during your stay. I am also glad to hear that you appreciated our pet friendly policy. The staff and I thank you again for your kind comments. Thank you for choosing... More

Chattanooga, Tennessee
Senior Contributor
28 reviews 28 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 13, 2014

If you come on Saturday, Sunday, or Monday you will get the most friendly service from Katie. She will do everything she can to make your stay comfortable and pleasant. The rooms are very clean you get a full size fridge microwave stove and sink to wash dishes in. All the rooms i have been in have 32inch flat screen... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Michael – Thank you for taking the time to write a review of our hotel. I’m thrilled that we were able to provide you with a clean, comfortable stay. It’s great to hear that our staff, especially Katie, provided you with such great customer service. I will be sure to pass your kind remarks on to her and the rest... More

Miami
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 14, 2014

I dont tend to give a 5 for any hotel and think this Extended Stay America deserved it. As soon as we checked in the Manager and Asst. Manager were so nice. They were very helpful if I had any problems also. We were able to get a first floor room (they dont have an elevater) and we travel with... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Meggan - It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. We are so thrilled to hear that the services provided and the amenities we offered made your stay so much more enjoyable. It was a pleasure having you stay with us and it would be our pleasure for you... More

Campbellsville, Kentucky
1 review
4 of 5 stars Reviewed November 21, 2013

I had a great stay there. The staff was very kind and will cut up with you. I dropped in every day just to have a couple of laughs. The room was clean, honestly the only problem had was with my key not working so they gave me another one.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Michael - The staff and I read your review, and would like to thank you for writing such wonderful things about all of us. I'm glad that we could provide you with daily laughs and great customer service. We truly enjoyed having you stay with us and would love to provide you with another comfortable stay in the future. More

Knoxville, Tennessee
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 8, 2013 via mobile

I stayed 3 weeks, and nothing but headache after 1st week. They overcharged my credit card by 3 times the amount, also I had to BEG to get my room cleaned. Which it only got cleaned once in 3 weeks. When I told the desk they pulled my card and said it was cleaned. They try to argue the fact,... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

The staff and I read your comments about your stay with us. Please accept our most sincere apologies for the billing error and also the issues you experienced with our housekeeping service. While I am glad that we were touch base about the errors to your bill and rectify them, I am disheartened that we were unable to provide you... More

Chapel Hill, North Carolina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 8, 2013

Decent but room had a smell, $5 extra to have a room on ground floor, very limited services and lots of stray dogs and cats. Kinda creepy. Staff is nice and friendly, laundry works well but kitchen in room leave a lot to be desired.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Lance - Thank you for your recent review of your stay. Your comments in regards to the staff and our on-site laundry facilities are much appreciated; yet, I was disheartened to read that your stay overall did not meet your expectations. In response, I am working with the staff to enhance our offerings so they are more in line with... More

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Additional Information about Extended Stay America - Chattanooga - Airport

Address: 6240 Airpark Drive, Chattanooga, TN 37421
Phone Number:
Location: United States > Tennessee > Chattanooga
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Chattanooga - Airport 2*
Number of rooms: 120
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Also Known As:
Extended Stayamerica Chattanooga-Airport Hotel Chattanooga
Extended Stay Chattanooga
Extended Stay America Chattanooga
Chattanooga Extended Stay

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