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Extended Stay America - Chattanooga - Airport

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6240 Airpark Drive, Chattanooga, TN 37421
Extended Stay America - Chattanooga - Airport
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Ranked #61 of 98 Hotels in Chattanooga
A recent review
5 of 5 stars Reviewed November 13, 2014
marie l Chattanooga, Tennessee
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43 reviews from our community

Traveler rating
    11
    12
    2
    5
    13
See reviews for
12
6
8
15
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Omaha, Nebraska
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

staff at chek in . good. curteous. helpful. property hasn't been renovated since 2007. linens clean but well worn. room was cleaned by housekeeping who did a good job but needed a very deep clean. furnuture worn. slept in chair clothed. no dishes in room. exterior looks good. on the surface the room looks good it just needs a good... More 

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Monteagle
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 24, 2015

Where to begin? Basically it's an okay place if you're looking for someplace relatively inexpensive to stay, but don't expect much from housekeeping or maintenance. And if you have a problem, don't expect an apology from 90% of the staff. (I interacted with 4 different staff members when there were problems and only one -Katie offered an apology.) And it's... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Janet - Your review for our hotel was recently brought to my attention. Your comments in regards to Katie are much appreciated; yet, I was disheartened to read about the cleanliness and maintenance issues. I discussed your comments with our staff, and we are reviewing our cleanliness standards, and also maintenance standards. We continually work to improve our hotel, so... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 2, 2015

I was so disappointed in my stay at this hotel. I made reservations ahead of time, received the email that I could check in at 3pm. I got there a little after 3pm and the lady (Jackie) at the front desk said that the rooms were not ready yet. She said they had lots to check out that morning. I... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Your review for our hotel was recently brought to our attention. The situation you described regarding the condition of your room is truly regrettable. Please accept our most sincere apologies. To ensure that a situation like yours doesn't happen again, our staff is being retrained on our cleaning procedures and standards. We will also have our maintenance engineer address the... More 

Chattanooga, Tennessee
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 13, 2014

This is a very clean and nice hotel. I enjoyed the helpful and friendly staff. I would defiantly return. I enjoyed extended stayed at other locations as well. Also they are normally located in safer neighborhoods.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

The staff and I read your review, and would like to thank you for writing such nice things about your stay. We are so happy to hear that our staff was friendly and helpful. We are proud to read that you would definitely return for another stay. Thank you again for your kind words. The staff and I would love... More 

Charleston, South Carolina
Contributor
17 reviews 17 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 13, 2014

If you get a smoking room expect to hike your luggage up to the 3rd floor - they have no elevator. The room wasn't cleaned well - needed a vacuum, the microwave wasn't even wiped out and the tub hadn't been cleaned. All appliances and air worked well, but if you're beat from working 11-12 hours you don't want to... More 

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Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Your review for our hotel was recently brought to my attention. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team is reviewing our cleanliness standards. As well, I do apologize that we were unable to provide you with extra toilet paper. I will... More 

Largo, Florida, United States
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 2, 2014

We stayed at this hotel going to Gary Indiana and then again coming home. The1st room was filthy! My feet were black from the carpet within 15 minutes. The phone was so dirty there was no way I would have used it. The smoke detector was not there, just the wires hanging there. There was also black mold growing in... More 

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Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Mary - Your review for our hotel was recently brought to our attention. The room issues you described are unacceptable, and we sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, we are reviewing your comments and concerns with our housekeeping staff. We continually work to improve our hotel, so we really appreciate you... More 

Senior Contributor
39 reviews 39 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 25, 2014

Enjoyed a 3 night stay at this hotel last week while visiting family. The Pro's: The room was very clean, reasonably priced, comfy, and conveniently located to everything! The Con's: Room wasn't stocked with much of nothing! Had to repeatedly call front desk for forks, pots, shampoo, soap, knife, an iron, hair dryer, blankets, even batteries for the remote...GEESH! Like... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I'm pleased to read that you found your room to be clean and reasonably priced, and that you received such excellent service from my front desk staff. Still, I do apologize that your room's amenities did not meet your expectations and that it was inconvenient for you... More 

Chesterton, Indiana
1 review
5 of 5 stars Reviewed August 14, 2014

didn't give us what we asked for, rooms smelled, not good at all!!!!!!!! we asked for two rooms, one with a double bed and one with two double beds, they took our reservation over the phone and said all was going to be ready for us and when we called to tell them we were still coming but running a... More 

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Perry, Georgia
Top Contributor
50 reviews 50 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 22, 2014

We were headed to Nashville and I am unable to drive extended periods of time so I had made reservations in Acworth Ga in a Choice Hotel because I try to stay in them. We got there and it was a DUMP there was no way I would let my kids stay there. I could not get the internet to... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that my staff was so caring and understanding during your stay. I am also glad to hear that you appreciated our pet friendly policy. The staff and I thank you again for your kind comments. Thank you for choosing... More 

Chattanooga, Tennessee
Senior Contributor
30 reviews 30 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 13, 2014

If you come on Saturday, Sunday, or Monday you will get the most friendly service from Katie. She will do everything she can to make your stay comfortable and pleasant. The rooms are very clean you get a full size fridge microwave stove and sink to wash dishes in. All the rooms i have been in have 32inch flat screen... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Michael – Thank you for taking the time to write a review of our hotel. I’m thrilled that we were able to provide you with a clean, comfortable stay. It’s great to hear that our staff, especially Katie, provided you with such great customer service. I will be sure to pass your kind remarks on to her and the rest... More 

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