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MainStay Suites

Certificate of Excellence
2.0 of 5
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7030 Amin Drive, Chattanooga, TN 37421
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1 room 1 guest
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187 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
  • All months
    (187)
  • Mar-May only
    (45)
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    (76)
  • Sep-Nov only
    (38)
  • Dec-Feb only
    (28)
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1 review
5 of 5 stars Reviewed 1 week ago

This was the second (maybe third) time that I have stayed at MainStay Suites in Chattanooga. All of my experiences where the same. Excellent! The main compliments are for the friendliness of the staff, the quality of the room and the ease of the process of checking in and out! Would stay again.

Was this review helpful? Yes
Deanne D, Owner at MainStay Suites, responded to this review

Dear Michael G, \ \ Every day we count our blessings that our business attracts such nice and kind hearted patrons like you. That you would take your time to so generously honor our staff is totally appreciated. We are believers that within each review one gets a glimpse of the character and quality of the reviewer as well as... More 

South Eastern US
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for a week long business trip. Located close to the airport, mall, and short drive to downtown. Traffic does get congested at evening rush hour combined with mall traffic - be patient. I asked for a room away from the highway; not sure if that's necessary as the AC unit fan is loud on high. Bed was firm (the... More 

Was this review helpful? Yes
Deanne D, Owner at MainStay Suites, responded to this review

Dear tvedwards, \ Thank you for your specific praise about our business. Please never hesitate to let us know how we can even better serve you....including what we need to do to get a 5 star rating from you. Thank you again, and we hope to see you soon.\ \ At Your Service, \ MainStay Suites More 

Loganville
1 review
4 of 5 stars Reviewed 1 week ago

I enjoyed the friendliness of the staff from the time I walked in to the time I left. I was able to take advantage of the exercise room. I have a few small complaints: the cleaning staff did not get under the furniture, the shower water ran across the floor, and the cleaning staff needs to make sure they are... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Deanne D, Owner at MainStay Suites, responded to this review

Dear savedbygrace08701,\ Thank you for the feedback regarding our service. You didn\'t give us poor marks on our service, but clearly there is room for improvement. We take your comments seriously and we look forward to demonstrating the next time you visit how much we strive to give great service.\ \ At Your Service, \ \ MainStay Suites More 

Pigeon Forge, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

Thank you for making my stay so comfortable. The staff were friendly, helpful and very familiar with the surrounding area. You can tell they were trained very well. Way to go management. Would stay there again in a heartbeat.

Review collected in partnership with this hotel

Was this review helpful? Yes
Deanne D, Owner at MainStay Suites, responded to this review

Dear davidjrose21, \ Thank you so much for your recent visit and subsequent wonderful praise. Feedback, especially from such well-spoken guest like you, is not only invaluable to those researching businesses like ours, but is also important to us. We greatly appreciate you taking the time to share your comments and feedback with us. Thanks again.\ \ At Your Service,... More 

Ringgold, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

From the inviting front porch with rockers, through the modern lobby, warm greeting from the staff, and finally into the room, this hotel is lovely. The rooms have additional area to spread out, a kitchen area fully stocked, and pleasant decor that soothe ones stress. Whether dropping in for a night, spending a weekend away, and most certainly for an... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Deanne D, Owner at MainStay Suites, responded to this review

Dear craigpU5314FM, We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer. It is always most rewarding to hear directly from our guest and especially those willing to provide their positive perspective with the online world and beyond. Please revisit us soon... More 

Rockford, Illinois
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very comfortable beds, roomy. Located near restaurants and shopping, right off the highway. Staff friendly, the breakfast was good. I gave 3 stars because of noise. From the bathroom, it sounded like water was running all night. It was quite annoying. If it were not for that noise, I would give a 4.5.

Was this review helpful? Yes
Deanne D, Owner at MainStay Suites, responded to this review

Dear Shirley S, Thank you for your wonderful description of our service. We work very hard to provide reliability, a great product and friendly service. To us it is the very least we can do for each and every one of our precious guest. I do apologize for the noise of the running water, I will make sure; that is... More 

Charlottesville, Virginia
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here for 5 nights. The hotel is in a good location just off of I-75, within a short distance of many restaurants and the Hamilton Place Mall & surrounding stores. The room was very comfortable and the complimentary breakfast was great. What made this place really awesome was the staff. All of the staff were... More 

Was this review helpful? Yes
Deanne D, Owner at MainStay Suites, responded to this review

Dear Traelling_GI, Thank you for the wonderful observations that you publicly made regarding our staff. Candidly, were you to have said such positive things about us several years ago then that would have been the exception. However, today this is the rule because we have assembled a service team that is the envy of any business. Come revisit soon. At... More 

Pippa Passes, Kentucky
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife, daughter, and I stayed at the MainStay Suites Chattanooga for one night on our way back from Florida. I had tried this hotel last year for 3 nights and was pleased with it then. The check-in process was quick and the receptionist was friendly.The lobby was nice and recently renovated. We only were able to book a 1... More 

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Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

We needing a quick get away and got it here! Staff was great, it was very covenant to places to eat and shop, the hot breakfast was great and the rooms felt like home with their full kitchen accessories. I would recommend this place to my friends and family!

Review collected in partnership with this hotel

Was this review helpful? Yes
Deanne D, Owner at MainStay Suites, responded to this review

Dear 34jewels, Thank you for your kind words about MainStay Suites. It is always a great pleasure to hear that we are serving our guest well. We look forward to serving you again soon. Gratefully, MainStay Suites More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

We were looking for a fairly inexpensive place to spend a one night getaway in Chattanooga for our family of five, and this place fit the bill. The costumer service was great, the room was nice and clean, and the breakfast was on par for what I would expect. Only complaint is some creepy looking guests loitering and drinking in... More 

Was this review helpful? Yes
Deanne D, Owner at MainStay Suites, responded to this review

Dear Mallory H, I would like to extend on behalf of our entire staff our gratitude for your patronage. Your comments regarding our business is most appreciated. We are thrilled that you feel led to share your comments with fellow consumers. Thank you. At Your Service, MainStay Suites More 

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