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Clarion Inn

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3641 Cummings Hwy, Chattanooga, TN 37419 (Formerly Hampton Inn)
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Clarion Inn
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Clarion Inn
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170 reviews from our community

Traveler rating
    42
    69
    38
    18
    3
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21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Albany, Mississippi
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Super nice staff and excellent condition of the room! Just two minor issues...the bath tub could use some maintenance and the hot items for the breakfast need to be improved. The drain for the tub was very slow at draining the water. The hot items for breakfast were not as good as you would think. Staff was excellent and the... More 

Was this review helpful? Yes
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for acknowledging our room condition we have just finished redoing all the furniture and the bathtubs in the rooms. I apologize you had trouble with the drainage in the tub. I have just gotten a new maintenance team at the hotel and we will be tackling that in the tubs and the sinks right away. I am not... More 

Franklin
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed here one night while passing through Tn. Staff was great. Vicky at the front desk and very personable and helpful. The room was large and clean. It is very close to shopping and food. The free breakfast in the morning was good and they offered some very good options. Overall our short stay was good and we would... More 

Was this review helpful? Yes
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for sharing with your fellow travelers it helps hotels get new and loyal visitors. We appreciate the kind words and are all very glad you had a great stay however short. We have found that there are many people that stay with us on that overnight coming and going somewhere else. Then all of a sudden we have... More 

Trenton, Ohio
Top Contributor
53 reviews 53 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First, let me say that the entire staff was extremely friendly. The location was very convenient if you plan on visiting both downtown Chattanooga and attractions near Lookout Mountain. The hotel was okay and not very soundproof. Bathroom was clean, but not a lot of counter space, but I probably take too much stuff. The water pressure for the shower... More 

Was this review helpful? Yes 1
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for choosing the Clarion for your recent visit to the Chattanooga area. We are all glad you found most things about the hotel to provide a good experience. I do understand that the counter space in half the hotel is rather limited, that semi old school hotel rooms. If you are one that brings things ask for the... More 

Saraland, Alabama
Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Purchased a Groupon to stay at the clarion inn for a quick weekend trip to Chattanooga. The hotel was right off the interstate and right across the street from a Walmart and Logans steakhouse. The room was very nice and clean. Check in and checkout was very fast and smooth, thanks to Olivia, other than the guy yelling in the... More 

Was this review helpful? Yes 1
Julie R, General Manager at Clarion Inn, responded to this review

Thank you so much for your kind comments, we have used Groupon as a great way to expose more people to this great location. I am so glad Olivia took care of you so well; she has been working hard to take on more responsibility so she can move up in the hospitality field. I am sorry we ran short... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Olivia was wonderful. We were lost yesterday and today she provided me all the help I needed to get around. We will definitely return to this location when passing through and recommend it highly. We enjoyed and loved our stay very friendly staff

Was this review helpful? Yes 1
Julie R, General Manager at Clarion Inn, responded to this review

Thank you so much for commenting on how helpful Olivia is, she takes great pride in her job when it comes to making our guests feel at home. We are all so glad you stayed with us and look forward to you all coming back soon. Julie Ruud GM More 

Memphis, Tennessee
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here in January for a quick weekend trip to Chattanooga. The front desk was very friendly and accommodating. We were checked in within minutes. The rooms were nice for the price. No smoke smells and the ac unit worked. The bathroom could have been cleaner (there were a couple of bugs / some hair, and there was a... More 

Was this review helpful? Yes 1
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for sharing your stay with us, I apologize that there were cleanliness issues during your stay in the bathroom. We have been working with some new staff and reminding them about all the areas they need to look at in the bathrooms. We are working towards that same level of pride in all departments so that things like... More 

Carrollton, Georgia
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spent a week at this hotel on business and I was pleasantly surprised at how much the staff went out of their way to make me feel at home. Vicky and Olivia were both so very nice and helpful. They should give classes on how to treat customers. They both were great. The rooms are very comfortable and the... More 

Was this review helpful? Yes 1
Julie R, General Manager at Clarion Inn, responded to this review

Having not worked in the hospitality business before they took to their training well and have continued to improve to become some of the best guest service people I have ever worked with. Learning the business at Walt Disney World I strive to have people achieve that level service at every hotel I run, sometimes I can and sometimes I... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The morning and night front desk staff was excellent! The room was clean and had everything we needed. The location is convenient to tourist attractions but also a humongous Walmart if you need anything!

Was this review helpful? Yes 1
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for commenting on the staff at the Clarion Inn, they are the heart and soul of this hotel and make it one of the best in the area. Everyone has rooms and breakfast but we aim for the Great Southern Hospitality, with a can do attitude, that should be everywhere. We want you to feel at home but... More 

Panama City Beach, Florida
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just want to express our sincere thoughts to Scott for making our long weekends there more comfortable. This is our long weekend go to destination and the staff makes it as much like home as they possibly can, whether loaning me a fan or just upgrading the room!

Was this review helpful? Yes 1
Julie R, General Manager at Clarion Inn, responded to this review

We aim for that home away from home feel at the Clarion Inn; we want everyone to feel like they are coming to stay with family in a really big “house” with lots of help. We always look forward the return of new and old friends. Thank you for recognizing Scott, he is an outstanding employee and just got rewarded... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I had special needs and the staff went to great extra effort to meet my needs! Thank you Julie Ruud and Vicki Jackson! Could not have been more satisfied! We need more like them! May God bless you! I would choose this hotel above any other in he city!

Was this review helpful? Yes 1
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for your kind words. We love to take care of our guests as if they have come to our home to stay. We have worked hard to get this hotel back on the map as one of the best places to stay outside Chattanooga proper, here in Lookout Valley you get the convenience of the city, ease of... More 

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