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Clarion Inn

Certificate of Excellence
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3641 Cummings Hwy, Chattanooga, TN 37419 (Formerly Hampton Inn)
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238 Reviews from our TripAdvisor Community

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Houston, Texas
Level Contributor
93 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed January 2, 2016

Our room was nice but the wall paper border was a bit dated. Hotel just down the road from Ruby Falls and convenient to the freeway. Staff was friendly and breakfast was good. Thought we were getting Choice Privileges points but at the bottom of our check out receipt was a dis claimer that the rate is not eligible for... More 

Helpful?
1 Thank Mark H
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for sharing your thoughts on your hotel stay with everyone. The wall paper borders are one of our new projects for the upcoming year as it does date the property. We are all happy to hear that you found the staff friendly, they do take great pride in the hotel and because of that it is not a... More 

Atlanta, Georgia
Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 21, 2015

I stayed here back in '07 or '08 when it was a Hampton Inn, but the switch to Clarion may have lowered their standards, When I walked in the place looked just a little bit worn, but I got a good rate, Staff is friendly, got a smoking room, so the room was smoky, carpet looks tired, but got a... More 

Helpful?
Thank Eli C
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for returning and staying with us even though we are no longer a Hampton. It is not so much that Clarions have lower standards. The previous owner did not reinvest in the property after the change and with management and staff unfamiliar with the new brand the revenues fell, further complicating the ability to do improvements to the... More 

Norcross, Georgia
1 review
2 of 5 stars Reviewed December 8, 2015

Spent two nights in Chattanooga on Business. Loyal customer of Choice Hotels. Have been a Diamond Choice member for several years. Spent our first night at Comfort Inn near Hamilton Mall. Room and service good and on par for Comfort Inn. Very good rate. Our second night put us at Clarion Inn near Rock City and Lookout Mountain. Should have... More 

Helpful?
Thank Phillip P
Julie R, General Manager at Clarion Inn, responded to this review

I am very sorry found the hotel to be disappointing on this stay. We do value your business as I know you or someone from your company has been staying with us for the past year with no problems. I am sorry you had a new person check you in and they did not verify your corporate rate. I have... More 

Covington, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 24, 2015

Location is great. Ruby Falls, Rock City, Incline not far at all. Super Walmart across the street along with restaurants. Close to Interstate. People were friendly. Room was decent, Bed was comfortable. Breakfast was what you expect.(didn't have to walk outside to go get breakfast like the people at the Best Western across the street). I was expecting a bad... More 

Helpful?
Thank Keri T
Julie R, General Manager at Clarion Inn, responded to this review

Thank you, I know with Hotwire you can never be sure of what kind of hotel you will end up with. We are all very proud of our hotel and everyone here works to make it the best it can be. You gave us the best recommendation we can hope for that you were happy enough to come back and... More 

1 review
5 of 5 stars Reviewed November 16, 2015

Me and my boyfriend stayed here for one night 11/14/15. I am a choice employee so the rate was awesome! We reserved a smoking king room. The lobby had an old but clean feel to it. Upon entering our room, I was shocked that I did not smell any smoke. I am very particular about cleanliness and smells. We checked... More 

Helpful?
Thank Kortnea Y
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for sharing your stay with us. We are all so happy you found a clean, comfortable place for your romantic getaway. We take great care when we clean a smoking rooms because just because it is does not mean it should not smell like a freshly cleaned room. I am sorry you found the chair had stains not... More 

Howell, Michigan
Level Contributor
5 reviews
3 of 5 stars Reviewed November 2, 2015

The room and carpet were dingy, but the room and the hotel were clean. The breakfast was pretty much as expected when you get free continental breakfast. The staff was very friendly, the hotel just needs updating, especially for the rate that we paid. Other hotels were sold out or much higher priced, leaving few options.

Helpful?
Thank ASG08
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for staying with during the Life Leadership conference, we all hope you enjoyed the conference and took a lot of ideas back home that will help you in your life and business. Thank you for sharing your thoughts about the hotel with your fellow travelers. We have been working hard to improve the hotel since we took it... More 

Murphysboro, Illinois
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed October 23, 2015

We called ahead to make reservations. Apparently they had kept the old Hampton Inn phone number as we thought we were reserving room with Hampton.......only on check in did we discover it was Clarion. This hotel is filthy dirty........carpets are so discolored in hall ways it is disgraceful. Our room floor and furniture was so old and also very dirty... More 

Helpful?
Thank mom4poms
Julie R, General Manager at Clarion Inn, responded to this review

I can understand your frustration when you are looking forward to something and it was not what you expected, especially when you were anticipating a Hampton Inn. Most hotels do not keep their phone numbers if they change locations it is just too much paperwork. We actually have not been a Hampton for over 3 years and I have been... More 

West Harrison
Level Contributor
13 reviews
3 hotel reviews
3 of 5 stars Reviewed October 17, 2015 via mobile

All the staff i meet was friendly and efficient. Room was mostly clean. No bugs. Building is just old. Could really use new trim and carpet or wood/tile and shower head. I didnt use the pool but it looked small but nice. Its outside. Breakfast was great. Parking is tight for a larger truck.

Helpful?
Thank Teresa S
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for choosing to stay at the Clarion Inn Chattanooga. We are on the older side and have been working to fix things up a little at a time. This year we redid the plaster in the pool, all new real desk chairs for the rooms with king beds, redid the finish on the bathtubs (it was amazing compared... More 

Lubbock, Texas
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed October 1, 2015

I don't understand how this hotel was awarded the TripAdvisor Award of Excellence. And the previous reviewers who stated this place is clean must have a low standard of what they consider clean because this place needs a MAJOR deep cleaning from top to bottom. I don't even know where to begin with this place. We arrived late on a... More 

Helpful?
Thank ethansmom06
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for sharing your stay with your fellow travelers. Booking through a third party website does open up challenges one of which is depending on which site you are using not being able to pick the room type you actually want/need. With the sites that offer the least experience rates where you do not know the hotel you are... More 

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