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Clarion Inn

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3641 Cummings Hwy, Chattanooga, TN 37419 (Formerly Hampton Inn)
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Clarion Inn
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Clarion Inn
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Clarion Inn
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166 reviews from our community

Traveler rating
    41
    67
    37
    18
    3
See reviews for
57
57
8
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

Olivia was wonderful. We were lost yesterday and today she provided me all the help I needed to get around. We will definitely return to this location when passing through and recommend it highly. We enjoyed and loved our stay very friendly staff

Was this review helpful? Yes
Julie R, General Manager at Clarion Inn, responded to this review

Thank you so much for commenting on how helpful Olivia is, she takes great pride in her job when it comes to making our guests feel at home. We are all so glad you stayed with us and look forward to you all coming back soon. Julie Ruud GM More 

Memphis, Tennessee
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here in January for a quick weekend trip to Chattanooga. The front desk was very friendly and accommodating. We were checked in within minutes. The rooms were nice for the price. No smoke smells and the ac unit worked. The bathroom could have been cleaner (there were a couple of bugs / some hair, and there was a... More 

Was this review helpful? Yes
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for sharing your stay with us, I apologize that there were cleanliness issues during your stay in the bathroom. We have been working with some new staff and reminding them about all the areas they need to look at in the bathrooms. We are working towards that same level of pride in all departments so that things like... More 

Carrollton, Georgia
Contributor
13 reviews 13 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I spent a week at this hotel on business and I was pleasantly surprised at how much the staff went out of their way to make me feel at home. Vicky and Olivia were both so very nice and helpful. They should give classes on how to treat customers. They both were great. The rooms are very comfortable and the... More 

Was this review helpful? Yes
Julie R, General Manager at Clarion Inn, responded to this review

Having not worked in the hospitality business before they took to their training well and have continued to improve to become some of the best guest service people I have ever worked with. Learning the business at Walt Disney World I strive to have people achieve that level service at every hotel I run, sometimes I can and sometimes I... More 

1 review
4 of 5 stars Reviewed 1 week ago NEW via mobile

The morning and night front desk staff was excellent! The room was clean and had everything we needed. The location is convenient to tourist attractions but also a humongous Walmart if you need anything!

Was this review helpful? Yes
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for commenting on the staff at the Clarion Inn, they are the heart and soul of this hotel and make it one of the best in the area. Everyone has rooms and breakfast but we aim for the Great Southern Hospitality, with a can do attitude, that should be everywhere. We want you to feel at home but... More 

Panama City Beach, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just want to express our sincere thoughts to Scott for making our long weekends there more comfortable. This is our long weekend go to destination and the staff makes it as much like home as they possibly can, whether loaning me a fan or just upgrading the room!

Was this review helpful? Yes
Julie R, General Manager at Clarion Inn, responded to this review

We aim for that home away from home feel at the Clarion Inn; we want everyone to feel like they are coming to stay with family in a really big “house” with lots of help. We always look forward the return of new and old friends. Thank you for recognizing Scott, he is an outstanding employee and just got rewarded... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I had special needs and the staff went to great extra effort to meet my needs! Thank you Julie Ruud and Vicki Jackson! Could not have been more satisfied! We need more like them! May God bless you! I would choose this hotel above any other in he city!

Was this review helpful? Yes
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for your kind words. We love to take care of our guests as if they have come to our home to stay. We have worked hard to get this hotel back on the map as one of the best places to stay outside Chattanooga proper, here in Lookout Valley you get the convenience of the city, ease of... More 

Puyallup, Washington
1 review
4 of 5 stars Reviewed 2 weeks ago

We booked our room through hotels.com and arrived late evening, very tired from a long day drive and were meet by Vicky J. Our reservation had not yet been received from hotels.com, Vicky made phone calls and solved the problem in an efficient, friendly and competent manner. We were all impressed with her ability to remain composed and clear headed... More 

Was this review helpful? Yes
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for sharing your check in experience with others, we receive a lot of last minute reservations every day and yes sometimes the guests get here before the fax or the reservation even. We all live to be challenged and to shine and Ms Vicki has progressed far of late in this regard. Thank you for recognizing her professionalism... More 

Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very friendly staff, clean hotel and rooms. Slight musty odor in room but went away with fan use. Difficult to maintain temp in room, either too warm or too cold, could never get quite right. Did not try the breakfast as it ended at 9am on Friday morning. I found this a little early for someone who didn't have to... More 

Was this review helpful? Yes
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for choosing to stay at the Clarion Inn Chattanooga, I am sorry you found the room musty at first we have been trying to leave the air or the heat on low to keep the air circulating in the rooms during the slower months. I will make sure to get with the housekeeping supervisor to make sure we... More 

Huntsville, Alabama
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed January 24, 2015

This stay was booked through Groupon. The property was listed as "Hotel Chattanooga-Lookout Mt". I thought that this was an independent hotel. The pics listed with the offer showed adequate accommodations, including what I assumed was a view of the Tennessee River. Upon arrival, I discovered that this property was actually a "Clarion". When I inquired at check-in about the... More 

Was this review helpful? Yes 3
Julie R, General Manager at Clarion Inn, responded to this review

We appreciate that you found the hotel adequate and clean with a very friendly staff during your stay. I am sorry you felt mislead by the Groupon listing which included a photo of the Tennessee River. Thank you for staying and we hope you have enjoyable travels in the future. Julie Ruud GM More 

Milwaukee, Wisconsin, United States
1 review
5 of 5 stars Reviewed January 17, 2015

When we arrived our room was not ready(we were early) Olivia at the desk offered a room that was ready so we said sure, got all booked in then asked if the room had a refrigerator and Olivia said that this one did not, without skipping a beat she said she will look to see if a room with a... More 

Was this review helpful? Yes
Julie R, General Manager at Clarion Inn, responded to this review

Thank you for sharing your stay with us. I am so happy that Ms. Olivia was able to get you settled and comfortable quickly. We all look forward to making everyone comfortable and hope that they feel at home with us. We all hope that we will see you again in the future. Julie Ruud GM More 

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