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Homewood Suites by Hilton Chattanooga/Hamilton Place

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2250 Center Street, Chattanooga, TN 37421
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Homewood Suites by Hilton Chattanooga/Hamilton Place
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Homewood Suites by Hilton Chattanooga/Hamilton Place
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310 reviews from our community

Traveler rating
    124
    75
    39
    43
    29
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148
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61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Auburndale, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

VERY DISAPPOINTED! Not Satisfied. It was a smoky, stinky, health hazard. This was NOT a quality hotel! The plumbing was terrible, upon arrival the sink was completely clogged and backing up with nasty crud. The dishwasher was VERY OLD and would hardly work. There were not enough linens and not enough staff to be able to help with any needs.... More 

Review collected in partnership with Homewood Suites by Hilton

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Sanford, North Carolina
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here with our daughter and her family( two young kids) and husband. Not far from downtown and there are lots of places around it to eat. Texas Roadhouse can be walked to through the parking lot. Nice outdoor pool. Kids enjoyed it very much. They even served a dinner right in their lobby/dinning room. It was delicious. room... More 

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Cleveland, Tennessee
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I usually type a long full review of hotel good or bad. This time I'm just leaving the facts. Good staff at check in. Hotel needs a complete overhaul. My room has filthy carpets, mold in my shower, no top sheet on bed (eeeww), broken remote, dated furniture, and the list goes on. The hotels housekeeping is killing them, followed... More 

Was this review helpful? Yes
Tenesha I, Public Relations Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review

Dear Gtraveler8001, Thank you for taking the time to provide feedback on your recent stay as it will serve as a teaching tool to both staff and management. Please know that immediate action has been taken to address these issues. Our hotel will undergo a complete renovation during the 4th quarter of this year. We hope that you will come... More 

Chicago, Illinois
2 reviews
2 of 5 stars Reviewed 2 weeks ago

The first unpleasant matter after checking in was finding a couple of dog poops in front of the elevator on the 2nd floor. The next unpleasantness was a toilet seat in my room's bathroom that was completely torn of its hinges. This is a very tired hotel and, indeed, I found to be somewhat unsanitary. I've attached a photo of... More 

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Tenesha I, Public Relations Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review

Dear Mr. RiverNorthChicgo65, Thank you for your honest feedback. Please accept our most sincere apology for your recent hotel experience. Our goal is to provide our guests with not only great hospitality but with exceptional accommodations and service as well. It seems that we missed the mark during your stay. However, thanks to your feedback we will hold ourselves and... More 

Midland, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The weekend was special because my youngest daughter was graduating the following Monday. We met or oldest daughter and her fiancé in Chattanooga since it was the half way point. Upon arrival, the staff was great and courteous. The appearance of the hotel was great. The rooms were outstanding and well worth the price. My daughter enjoyed herself and her... More 

Review collected in partnership with Homewood Suites by Hilton

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Chad L, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review

Thank you so much for your kind comments. My team and I were happy to help make your weekend a great one! We look forward to welcoming you home again soon! More 

Atlanta, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel desperately needs an overhaul; it's surprising that Hilton allows its brand to be represented in this way. Carpets are desperately in need in replacement--dirty, filthy, and worn. The HVAC does not work in the hallways. When we checked in, there was toilet paper in the commode, a towel hanging on the door, and a used washcloth hanging in... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
Chad L, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review

We thank you for the feedback, and apologize for any lack of service or hospitality. It is our goal to exceed the expectations of our guests. When we fail, it is our goal to correct the problem when notified, then focus again on "wow"ing our guests. When we know of the issue prior to checkout, we have so many more... More 

Richmond, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel staff was amazing!! I have not stayed at a hotel where the staff was so accommodating and helpful. Rooms were spacious and clean. Our room was by an exit door so I was concerned because I am a light sleeper, but did not hear anything.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Chad L, General Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review

This morning, I shared your comments with my team. They were so proud to know you were so pleased with your stay. Thank you for taking the time to let us know. We look forward to seeing you again soon! More 

Wheaton, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Although in Chattanooga for a somber occasion, the service from the staff was exceptional. From Tenisha who helped with our bookings, Corey who give me on point directions when I did not rely on GPS, to the blond lady (sorry I did not get her name) who was at the front desk with Corey when I arrived, to the maintenance... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Tenesha I, Public Relations Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review

Dear Arnette J, It pleases us to know that you were met with exceptional hospitality and service from the beginning to the end of your stay. Thank you for taking the time or review your recent stay. We will be sure to share this excellent review with our team members. Please come back and visit with us again. Hospitably, The... More 

Fairfax, Virginia
Senior Contributor
48 reviews 48 reviews
47 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Things are looking up and have improved since my last visit. Check in went well with no problems. Room assigned did have an unidentified odder when you walked through the door. It could have been cleaning material but was definitely not the sour mop smell we were greeted with the year before. Room was clean and all appliances were working,... More 

Was this review helpful? Yes
Tenesha I, Public Relations Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review

Hello Nenate, Thank you for taking the time to provide us with feedback from your recent stay. It pleases us to know that you have noticed our improvements. We provide complimenatry breakfast daily and dinner during our Complimentary Evening Socials Monday-Thursday from 5p-7p. We look forward to welcoming you and your family back when you return to the area. Sincerely,... More 

Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 5 weeks ago via mobile

We enjoyed our stay in the suite...all was well with room, cleanliness, beds....except when we came down to breakfast....we waited ten minutes for a table, then waited several more minutes for bowls, spoons, coffee, and more cereal...had to speak to manager for anything to be done....

Was this review helpful? Yes
Tenesha I, Public Relations Manager at Homewood Suites by Hilton Chattanooga/Hamilton Place, responded to this review

Dear Martha A, Your feedback is valuable to our team so thank you for taking the time to respond. We have alreadly implemented changes during our breakfast to make it more pleasing to our guests. Please accept our apologies for your wait as that was unacceptable. Hearing that your suite was "wonderful" lets us know that are on the right... More 

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