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Comfort Inn & Suites

2.5 of 5
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2341 Shallowford Village Drive, Chattanooga, TN 37421
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1 room 1 guest
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112 Reviews from our TripAdvisor Community

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Traveler rating
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    19
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    10
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42
29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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    (26)
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Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 30, 2015

The only advantage is that it is cheap to sleep there but overall it was a very poor experience and not my cup of tea. So, I will not be returning and I will select from one of the many other hotels in the area. Not recommended

Was this review helpful? Yes
Vinay M, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest Please accept our sincere apology. Our hotel is schedule for renovation starting this fall and we would like to hear back from you to see what we can do to improve future guest stay. For any question or suggestion you can call hotel: 423-899-5151 and ask to speak with Vinay Mistry General Manger. I am looking to your... More 

Birchwood, Tennessee
1 review
5 of 5 stars Reviewed July 30, 2015

I had the pleasure of staying at this location for 9 months. The staff are all excellent, customer-oriented, and super-friendly people. My room was always kept in tip-top condition. I would not hesitate to stay here again.

Was this review helpful? Yes
Vinay M, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your wonder comments. We will share your comments with our staff and we look forward to see you for your future business. Vinay Mistry General Manger More 

2 reviews
5 of 5 stars Reviewed July 28, 2015

The whole area was booked up for a softball tournament and by the time I got to the comfort inn I was worse for wear and exhausted. i was suprised to find a cozy lobby with a smiling young lady behind the counter and a beautiful fountain that changed colors and stood like 8 foot tall. It was an automatic... More 

Was this review helpful? Yes
Vinay M, General Manager at Comfort Inn & Suites, responded to this review

Thank you We are glad your stay was made comfortable by our staff. Your positive comment do mean a lot and we will share this information with our entire staff. Vinay Mistry General Manger More 

Memphis, Tennessee
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 18, 2015

I did not enjoy my stay at this comfort inn. I have stayed at different comfort inns, but this one was not good. Staff had a bad attitude and it smelled like cigarettes smoked. The hotel was clean, pool was not clean so we did not swim. The breakfast area was clean and food decent. Parking is inconvenient. I will... More 

Was this review helpful? Yes
Vinay M, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest Thank you for taking time to write your review. We are 100% non smoking hotel however sometime our guest don't follow our hotel non smoking policy. We do apply non smoking clean fee of $200 and our staff are train to take appropriate action if our non smoking policy are not followed. We have designated smoking area which... More 

Tullahoma, TN
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed July 15, 2015

Check in was a breeze. Elevator was broken (but was being fixed soon), No problem because my room was on the second floor and there is a 2 story parking garage. Note: the elevator was fixed pretty quick. Room was clean. Needs updating. Light was broken by the elevator on the second floor. I think if this hotel is updated... More 

Was this review helpful? Yes
Vinay M, General Manager at Comfort Inn & Suites, responded to this review

Thank you stay with at our hotel we are schedule for renovation starting this fall and we will be updated our property. Please check back and we will have mention issue taken care of during our upcoming renovation. Sincerely Vinay Mistry General Manager More 

Greenville, South Carolina
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 8, 2015

The room as clean. It had a fridge that worked. No apparent mold. Clean shower, toilet, sink. The beds were comfy as well as the pillows. It was quiet without noisy children running around. Our room as close to the pool. They have a really cool water bubble wall in the lobby that changes colors as the air bubbles rise... More 

Was this review helpful? Yes 1
Vinay M, General Manager at Comfort Inn & Suites, responded to this review

Thank you for staying with us. We did have softball group that was staying with us during that week. Please accept our sincere apology. We did ask kids to keep it quit and not make to much noise. We do have a very cool water fountain that is very popularly with our guest. It gives our lobby nice and peaceful... More 

MOBILE
Level Contributor
75 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 17, 2015

I stayed at this property on Thurs 11 June thru Sat 13 June. Very easy access from I-75. Many, many restaurants close and a mall is within one mile. I stayed in room 300. No issues with check in or check out. Room was a bit dated but nothing out of order or ragged. No issues with housekeeping, everyone was... More 

Was this review helpful? Yes 1
Vinay M, General Manager at Comfort Inn & Suites, responded to this review

Thank you for making wonderful comment regarding Ashley and Melissa we have a very friendly staff. Our hotel is located just off interstate 75 on exit 5. We have many restaurant within walking distance. Vinay Mistry General Manager More 

Louisville, Kentucky, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 17, 2015

This place does not live up to the Comfort Inn name. The staff that check us in at 9pm at night was nice. The lobby was cute and modern. We took the elevator up to our room and noticed in the hall on the 2nd floor there was a huge stain on the carpet. We got up to our King... More 

Was this review helpful? Yes 1
Vinay M, General Manager at Comfort Inn & Suites, responded to this review

Please accept our sincere apology. We will use your comment to makes sure our staff will be better trained. Thank you for staying with us. Vinay Mistry General Manager More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 31, 2015

We passed through for one night on our way home to Kentucky. On a positive note we noticed no bugs and service was ok, however the furniture was worn, carpet did not look or feel clean, sink was cracked, shower was moldy, and there was garbage and a toothpick between the mattress and box springs. The rooms are cluttered, frig... More 

Was this review helpful? Yes
Vinay M, General Manager at Comfort Inn & Suites, responded to this review

Thank for staying with us. We will updating our hotel starting this fall. We are schedule to replace furniture, carpet, and new light. Please check back to see our updates. Thanks Vinay Mistry General Manager More 

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