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Holiday Inn Express Brentwood South/Franklin

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8097 Moores Lane, Brentwood, TN 37027 (Formerly Red Roof Inn)
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Holiday Inn Express Brentwood South/Franklin
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Holiday Inn Express Brentwood South/Franklin
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84 reviews from our community

Traveler rating
    48
    23
    10
    2
    1
See reviews for
23
23
4
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Grapevine, Texas
Top Contributor
76 reviews 76 reviews
45 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed here for just one night, but I wish it could have been longer. The property has been event.y renovated,a nd it is very obvious. The modern decor is beautiful, and I loved the funky retro country music posters and art. My room was spotlessly clean; there was not even a single bit of dust anywhere. The towels were... More 

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Shorewood, Wisconsin
2 reviews
5 of 5 stars Reviewed 1 week ago

This newly renovated hotel was a welcome respite recommended by one of its terrific employees by the name of Chris Pearson. We rate it excellent for its comfort, cleanliness, affordability and good customer service. The breakfast was a step up from the usual fare at chain hotels. Even the maintenance man was friendly and helpful. The only drawback was a... More 

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Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

WOW! What an amazing review of our hotel. Thank you! I have already printed this for Chris, Justin and Bill to see as well as the rest of the staff. What a statement to their dedication to ensuring that our guests are taken care of. We are very lucky that these and other team members choose us to work for.... More 

Des Peres, Missouri
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent a night here on the way to Alabama. It was clean and very nice staff. Seemed like it was a new hotel, even the hallway carpet was super clean. The bed was super comfortable. The hot breakfast was included and had a lot of choices; it was fresh and tasty.

Was this review helpful? Yes 1
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for letting us know about your recent stay. We love to hear back from our guests! We are very proud of our staff in the way they maintain the hotel as well as the way they treat our guests. We hope that you will stop by and see us again! Thanks, Allyson Trull General Manager More 

Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A little hard to find but after that a great place. Good size king bedroom with a nice bathroom. Very clean room and overall well kept hotel. Front desk clerk Chris very friendly and helpful. Breakfast was good with a decent selection and also warm cinnamon rolls. Hotel was busy but quiet. Would stay again.

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Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

WOW! Thank you so much for you kind words regarding your stay here at the Holiday Inn Express Brentwood South location. We pride ourselves in setting goals of being the cleanest and friendliest hotel in the Coolsprings area and are thrilled that we met our goal and your expectations. We look forward to seeing you again! Thanks, Allyson Trull General... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 20, 2015

I never write reviews but I dont know any other way to show our appreciation. My grandfather is 92 years old and has some issues that come with age. He forgets where he is staying and how he got there. Its been stressful the fewtimes he has wandered off. He told us that he drove to Alabama and we live... More 

Was this review helpful? Yes 2
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

David, Wow. Thank you for taking the time to let us know that Doyle went above and beyond. We have passed your comments on to not only our ownership but posted the comments so that all of our staff can read them. Our job is more than checking people in and out, and we can not thank you enough for... More 

New Bern, NC
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 26, 2015 via mobile

I stayed here six months ago and thought it was great. This time I got locked out of my room the second night which was a pain (literally) since I've had knee surgery and walking up and down the halls to get the screw up fixed wasn't fun. The gentleman seemed unconcerned with the mistake. Not sure I'll be back.

Was this review helpful? Yes 2
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

kstorrs27, Thank you for taking the time to let us know about your stay and what you experienced. I apologize that you did not receive the great service that you had before. It is our goal to have every guest want to come back and see us again. I would enjoy the opportunity to speak with you one on one.... More 

Cleveland, Tennessee
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 7, 2015

This Holiday Inn Express provides an excellent location near Nashville without the hustle and bustle of being in downtown traffic. Second stay in one month with same great results. Complimentary breakfast, close to many excellent restaurants, and excellent service. The only negative is finding the hotel. Behind the Hobby Lobby and Ashley Furniture, a small search, but worth it.

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for your 5 star rating of your stay with us! We are thrilled that you found us to be wort searching for as well as coming back to stay with again! Our locations is fantastic for those travelers who want to explore Nashville. We are a quick drive into the downtown area or you can access Historic Franklin... More 

Toronto
Top Contributor
50 reviews 50 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 6, 2015

We have stayed at this hotel when it was a Red Roof Inn a couple of years ago. It wasn't great but it was a convenient location . Close to the highway but away from the noise. close to restaurants. Now it's has been completely renovated as a Holiday Inn Express. Clean , modern with great amenities for an overnight... More 

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Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Normu, Thank you for taking a few minutes to let us and others know about your recent stay. We enjoy hearing back from our guests and loved reading your comparison of the old hotel to our modern renovated Holiday Inn Express! We work hard to ensure that our guests leave with a full belly in the morning by offering a... More 

Baton Rouge, Louisiana
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 30, 2014

This hotel is in a inconvenient location hidden behind a Home Depot and Ashley Furniture. It looks nice from the interstate but good luck getting there. Also, the breakfast is included not free and it would've been even better had the staff responsible for preparing breakfast shown up. There were some hungry guest at 7:00 in the morning. Doubtful I... More 

Was this review helpful? Yes 2
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for spending a few minutes to let us know about your stay. We are constantly trying to improve our services and appreciate comments that will allow us to grow and become better at what we do. I am sorry you found our location inconvenient, most guests love that we are tucked away from the main road as it... More 

southeastern U.S
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 25, 2014

Very Clean and great breakfast. Nice staff. Is a little hard to find but directly behind Home Depot. Modern decor and a good night's sleep. Quality stay as always with this brand. Great location if you are in Nashville. Lots of shopping and restaurants nearby

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Southern Traveler 2, Thank you for the 5 star review! We loved learning that you had a great night sleep and found the hotel to be clean and modern! It is our goal to ensure that each guest leaves our hotel well rested and well fed! We look forward to seeing you again! Thanks, Allyson Trull General Manager More 

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