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Holiday Inn Express Brentwood South/Franklin

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8097 Moores Lane, Brentwood, TN 37027 (Formerly Red Roof Inn)
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1 room 1 guest
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Holiday Inn Express Brentwood South\/Franklin
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Holiday Inn Express Brentwood South/Franklin
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112 Reviews from our TripAdvisor Community

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Traveler rating
    55
    33
    20
    3
    1
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30
4
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (112)
  • Mar-May only
    (33)
  • Jun-Aug only
    (32)
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    (21)
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Pittsburgh, Pennsylvania
Level Contributor
308 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location is good right of the high way close to shopping and eating places. Rooms are clean and quiet but this is an older hotel. Nice hot breakfast included. Overall there are many choices for the area and I have stayed at a few. The price is what got me to stay and it's an average place

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us know about your recent stay. I apologize that you found us to be just average. It is our goal to stand out and make a great impression on our guests so that we can be their preferred hotel when they travel to the area. Our hotel finished a complete renovation in... More 

Quad Cities
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It was a one night on the road stay. Room was small but clean. Bathroom smelled musty and had no ventilation. Breakfast was disappointing. We ate about 6:30 am on a Tuesday morning and the food felt like it had been out all night.. Biscuits were hard. Sausages were dry. Even the yogurt was not as cold as I would... More 

Was this review helpful? Yes
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us know about your recent stay. I apologize that you found our breakfast to be lacking and have spoken to breakfast host to ensure that we are providing the best and freshest food possible to our guests. We would love the opportunity to see you again and allow us to show you... More 

Grand Rapids, Michigan
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Family stayed for three nights while visiting around Nashville area. Nice hotel, clean, but a little on the high side for price being farther from Nashville. Front desk staff member on check in on 8/4 was great - thanked me for being a rewards member, gave me bottled water, offered to find a place for dinner in town. Only HIE... More 

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

MrsSchmoe, Thank you for taking the time to let us and others know about your experience at our Holiday Inn Express! We always appreciate hearing back from our guests and learning what we have done well and what we can improve on. I am thrilled that the team member who checked you in made such a good impression! We strive... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel on a long weekend trip to Nashville. We chose it as an affordable alternative to the very expensive downtown Nashville hotels. It is about 15 minutes south of downtown Nashville, and contrary to what other reviewers have said it is not that difficult to find. It is in a quiet area off of the main... More 

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Liz, Thank you for taking the time to let us and others know about your stay! We always love to hear back from our guests as it allows us to continue to do what we are doing right as well as points out opportunities for us to improve. We strive to ensure that each guest has a great experience! We... More 

Zionsville, Indiana, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 29, 2015

Our room was clean and the beds were comfortable. The staff was very attentive to our needs. The pool area is small but just enough to keep the kids entertained and take a refreshing dip. They serve a hot breakfast that's included with your stay. Cinnamon rolls, eggs, bacon, biscuits & gravy...cold cereal and fruit, etc. The hotel is tucked... More 

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Sara, Thank you for your kind comments regarding your stay with us here at the Holiday Inn Express. We love that you enjoyed the comfortable beds and the free breakfast! We look forward to the opportunity to serve you again. Thanks, Allyson Trull General Manager More 

OK
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 29, 2015

This location was clean, mostly quiet, and super convenient. It was a short drive from downtown Nashville, yet in a safe location. I was never concerned about cleanliness. We had a problem with our reservation on the evening of arrival. It appears they only reserve two queens if you call the hotel directly. However, the man on duty worked diligently... More 

Was this review helpful? Yes 2
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us know about your recent experience at our hotel. I apologize that you experienced some problems with your stay. I would love the opportunity to speak with you if you would like to call me at 615-309-8860. I am glad that you found the room to be clean and that the front... More 

Wentzville, Missouri
Level Contributor
129 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed July 20, 2015

I'm a little confused about a couple of other reviews I read on this property stating it was very new and streamlined, etc. First things first though. The hotel was clean, the desk staff very nice and the location in the Nashville area was excellent. It was definitely in an upscale area with many nice restaurants and lovely shopping. I... More 

Was this review helpful? Yes
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Good Morning! Thank you for taking the time to let us know about your recent stay at our Holiday Inn Express. We are thrilled that you found our hotel to be clean and our staff to be very nice. We pride ourselves in offering the best customer service in the south. While the building itself is not new our interior... More 

Rockford, Illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 16, 2015

This was a beautiful, clean and modern hotel. I was highly impressed with the front desk staff who helped us and the breakfast helpers who were kind and helpful with my children. The first night we arrived I was shocked to see a cabinet fitted for a fridge in our room but no fridge - when I called the front... More 

Was this review helpful? Yes
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us know about your stay. I apologize that your room did not have a refrigerator, as all of our rooms have a refrigerator and a microwave. Can I ask what roomy you stayed in so that I can get it replaced? I am glad that you found the staff to be kind... More 

Oklahoma City
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 9, 2015

Let me start with the positives. The hotel is new, and the decor is bright and cheerful. It is a very clean, streamlined hotel without clutter. I also liked the breakfast; there was a good variety of food. Now the negatives. I couldn't find it. It took me 15 minutes to find it. Mapquest didn't help. It is not even... More 

Was this review helpful? Yes
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for sharing your recent experience with us! I apologize that you had some difficulty finding us. We are tucked behind the Home Depot and Ashley Furniture Store. Thank you for your kind comments regarding the decor and the breakfast. In our option a good breakfast can make a day great. We hope that now that you know where... More 

Indianapolis, Indiana
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 5, 2015

The room was clean and up to date. The staff was courteous at check in. Everything went very well. Breakfast is the typical food found at all HIE hotels. That could use some improvement in every hotel.

Was this review helpful? Yes
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us and others know about your experience while staying with us at the Holiday Inn Express Brentwood South Coolsprings. We work diligently to try and provide the cleanest rooms and we hire the friendliest staff that we can find. Thank you for taking the time to notice and let us know. Thanks,... More 

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