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Holiday Inn Express Brentwood South/Franklin

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8097 Moores Lane, Brentwood, TN 37027 (Formerly Red Roof Inn)
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Holiday Inn Express Brentwood South/Franklin
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Holiday Inn Express Brentwood South/Franklin
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102 Reviews from our TripAdvisor Community

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Traveler rating
    54
    31
    14
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Indianapolis, Indiana
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The room was clean and up to date. The staff was courteous at check in. Everything went very well. Breakfast is the typical food found at all HIE hotels. That could use some improvement in every hotel.

Was this review helpful? Yes
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us and others know about your experience while staying with us at the Holiday Inn Express Brentwood South Coolsprings. We work diligently to try and provide the cleanest rooms and we hire the friendliest staff that we can find. Thank you for taking the time to notice and let us know. Thanks,... More 

Indianapolis, Indiana
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This HIE is easy to find, located near plenty of restaurants and shops with more than enough parking. The room was quiet despite being near the stairs. Not a great view out the window, but we didn't stay there for the view. The breakfast is standard HIE fare, but unlike many other HIEs, there is plenty of seating for the... More 

Was this review helpful? Yes
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us know about your stay! We think our location makes us a great option for our guests and appreciate you pointing out that we are so near some great restaurants! We hope that your travels will bring you back to stay with us again. Thanks, Allyson Trull General Manager More 

Kansas City, MO
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Our room was fine except for the fridge was turned off. But our kids ( room #219) vibrated badly.. the whole room... Contacted front desk to switch.. nope...mgr knocked 20 bucks off, Breakfast was a bad deal .. out of everything at 715a........ Staff must have been running late that day Sits right on the freeway, so it's loud too..... More 

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us know about your recent stay. I apologize that you experienced a few problems and would love the opportunity to speak with you in person. Please feel free to call me at 615-309-8860. Thank you, Allyson Trull General Manager More 

Ohio, United States
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed overnight on our way to Memphis. This was a great choice. Very clean, modern. Good service and a really great complimentary breakfast. It's behind a Home Depot, so it doesn't have the best views, but other than that it's a great choice.

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1 review
5 of 5 stars Reviewed 3 weeks ago

I travel 2-3 nights per week with my job and have just recently called Holiday Inn Express my new second home. I am most impressed with the professionalism of the staff but the property is maintained perfectly and the location is great. Proud to call this property "home away from home".

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Neely B, Thank you. We are humbled that you have found us to be your home away from home. We appreciate you taking notice of how clean and well kept the hotel is. It is our goal to make every guest want to call our hotel their home while in the Brentwood/Franklin Area. Thank you! Allyson Trull General Manager More 

Willoughby Hills, Ohio, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2015

Nice, clean modern place. A bit hard to find as it is so far behind a shopping center and not well marked. Good breakfast selections, excellent cinnamon rolls! Our room was ready early and we appreciated that very much.

Was this review helpful? Yes 1
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you! We want to say thank you taking the time to let us know about your stay. We are thrilled that you found the hotel to be clean and comfortable. It is our goal to ensure that each of our guests has a great stay. We can be a little tricky to find the first time, we like to... More 

Pittsburgh, Pennsylvania
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 22, 2015

This hotel is very nice, comfortable, and clean. Breakfast had a good variety. The only thing I didn't like was the fact that some of the time when you walked into the hotel , came down for breakfast or leaving the hotel nobody was at the front desk nor did anyone say good morning or hi. The hotel has everything... More 

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Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

BarbJ49, Thank you for your kind comments regarding our Holiday Inn Express in Coolsprings/Brentwood South location. We are thrilled that you enjoyed the breakfast and found our rooms to be nice, clean and comfortable. I apologize that the desk clerk was not at the front when you stopped by in the morning. We strive to always have a smiling kind... More 

San Diego
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 19, 2015

I returned to this tried and true hotel upon my visit to the Brentwood/Cool Springs area again. Parking was ample across the Mothers Day Weekend, check-in was seamless and our room was not next to a service room (like my first visit). Complimentary breakfast each morning was convenient for the lazy mornings. The room (on the second floor) was a... More 

Was this review helpful? Yes 1
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us and other potential guests know about your stay. We can not ask for a better compliment form a guest than to learn that they would stay with us again. I appreciate you bringing up that you can hear noise from the connecting room, and am working with my maintenance man to... More 

Port Orange, FL.
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 17, 2015

We were looking for a hotel to stay outside of Nashville. We found this one on Trip Advisor and decided it would be the closest good hotel to town. The only fault I have with it is that it is tucked away behind a strip shopping center with no signs from the street. I had to stop and ask a... More 

Was this review helpful? Yes 1
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for your very kind review of our Holiday Inn Express. We think our location is ideal for those guests who want to visit Nashville with out staying downtown. We are excited that you and your wife found our hotel to be clean and modern! We love our property and we recently were awarded the "Renovation Award" for Holiday... More 

Huntsville, Alabama
Level Contributor
127 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed May 4, 2015

The hotel is tucked away in a quiet but convenient area and we had no problem finding it. We reserved a King room and although the room was small the overall bedding and decor was nice. However, there was no bathtub, just a shower. Having no bathtub was an automatic one point rating deduction for me. I expect a bathtub... More 

Was this review helpful? Yes 1
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us know about your stay. I apologize that we did not meet your expectations in a few areas. Our King rooms have a full glass enclosed walk in shower, we do have tubs in our rooms with two queen size beds. I very much appreciate your comments regarding the breakfast host and... More 

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