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Holiday Inn Express Brentwood South/Franklin

Certificate of Excellence
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8097 Moores Lane, Brentwood, TN 37027 (Formerly Red Roof Inn)
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Holiday Inn Express Brentwood South/Franklin
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Holiday Inn Express Brentwood South/Franklin
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96 reviews from our community

Traveler rating
    52
    28
    13
    2
    1
See reviews for
25
27
4
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Pittsburgh, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

This hotel is very nice, comfortable, and clean. Breakfast had a good variety. The only thing I didn't like was the fact that some of the time when you walked into the hotel , came down for breakfast or leaving the hotel nobody was at the front desk nor did anyone say good morning or hi. The hotel has everything... More 

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San Diego
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I returned to this tried and true hotel upon my visit to the Brentwood/Cool Springs area again. Parking was ample across the Mothers Day Weekend, check-in was seamless and our room was not next to a service room (like my first visit). Complimentary breakfast each morning was convenient for the lazy mornings. The room (on the second floor) was a... More 

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Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us and other potential guests know about your stay. We can not ask for a better compliment form a guest than to learn that they would stay with us again. I appreciate you bringing up that you can hear noise from the connecting room, and am working with my maintenance man to... More 

Port Orange, FL.
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We were looking for a hotel to stay outside of Nashville. We found this one on Trip Advisor and decided it would be the closest good hotel to town. The only fault I have with it is that it is tucked away behind a strip shopping center with no signs from the street. I had to stop and ask a... More 

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Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for your very kind review of our Holiday Inn Express. We think our location is ideal for those guests who want to visit Nashville with out staying downtown. We are excited that you and your wife found our hotel to be clean and modern! We love our property and we recently were awarded the "Renovation Award" for Holiday... More 

Huntsville, Alabama
Top Contributor
124 reviews 124 reviews
30 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is tucked away in a quiet but convenient area and we had no problem finding it. We reserved a King room and although the room was small the overall bedding and decor was nice. However, there was no bathtub, just a shower. Having no bathtub was an automatic one point rating deduction for me. I expect a bathtub... More 

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Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us know about your stay. I apologize that we did not meet your expectations in a few areas. Our King rooms have a full glass enclosed walk in shower, we do have tubs in our rooms with two queen size beds. I very much appreciate your comments regarding the breakfast host and... More 

Ohio
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Newly renovated hotel with a modern and updated twist. Great lobby area with multiple flat screen tv's, cozy spaces to relax, play games, eat, etc. Breakfast has typical complimentary offerings and does include hot options. Coffee, teas, hot cocoa available 24 hours a day - which is nice. Rooms are nicely decorated, but, very small. I would prefer a suite... More 

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Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

kk4travel, Thank you for your kind words regarding our Holiday Inn Express! We are thrilled that you enjoyed our modern and updated hotel. I personally love our lobby for all the reasons you stated! It gives our guests a great place to hang out and relax. We can not ask for a better compliment than for a guest to say... More 

Rogersville, Alabama
Top Contributor
86 reviews 86 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had to stay at location due to booking problems elsewhere. Good stay, out of the way. Paid 145, but overheard 99 to another guest. Not worth my rate, but 99 would be acceptable. Breakfast was good, needs to start at 6. All was clean and quite.

Was this review helpful? Yes
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for letting us know about your stay. I apologize that you had booking problems at another location, but am happy that we were able to accommodate you. I will take your comment regarding the breakfast hour times to the ownership and look to see if we can make a change. Thank you! Allyson Trull General Manager More 

Senior Contributor
35 reviews 35 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We checked in here on short notice after driving all day. the staff was very informative and quick. The key card machine was not working gut she let us in the room then brought the keys up later when it was resolved. Breakfast was great. More choices than I was expecting.

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Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you! We love to hear back from our guests and are thrilled that you found our breakfast choices to be more than you expected. Our staff prides themselves in working hard to offer the best service and ensure that all of our customers are happy. We hope to see you again! Thanks, Allyson Trull General Manager More 

1 review
5 of 5 stars Reviewed 5 weeks ago

We came for a weekend trip for a friends birthday. The staff was great, breakfast was great! The only thing we didn't like were the bathrooms. They were a bit small, but this was perfect for a group of broke college kids coming to hang out for the weekend. We'll be back!

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Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

THANK YOU! We love to hear back from our guests and are thrilled to learn that you enjoyed your stay. We strive to ensure that each of our guests have an awesome stay! We hire the best people who care about people and try to make every guest experience great. We look forward to seeing you again. Thanks, Allyson Trull... More 

Springfield, Missouri
Top Contributor
55 reviews 55 reviews
41 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 18, 2015

Easy access off the interstate. Have to watch for hotel sign as you can see the hotel from the highway but it is hidden behind Home Depot and Ashley furniture. One way in and out to the hotel so seems very safe and secure. Lots of parking for large vehicles. Nicely renovated property. Beds were fine and a/c units worked... More 

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Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Our goal is to be the best! Thank you for your comments so that we can continue to offer better than average for our guests but also allowing us to continue to improve and move towards our goal of being the best hotel in the Coolsprings area.We do hope that you will do more than consider us when you are... More 

East Northport, New York
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 14, 2015

The location is perfect for visiting Nashville only 20 minutes away. The hotel is at an exit off Rt 65 in a shopping mall. Very secluded and safe, many chain restaurants nearby. Village of Franklin is great and within a few miles. The hotel appears to have been updated recently, friendly staff, typical breakfast, only outdoor pool, very small gym.... More 

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Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you! We love to hear back from our guests. We like to consider ourselves to be the hidden gem of Brentwood! Our location is great for proximity to Brentwood, Franklin and Downtown Nashville. I have passed your comments about the tiles and carpets on to our Housekeeping and Maintenance departments for them to look at. We hope that we... More 

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