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Holiday Inn Express Brentwood South/Franklin

2.5 of 5 8097 Moores Lane, Brentwood, TN 37027 (Formerly Red Roof Inn)
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Certificate of Excellence 2014
Holiday Inn Express Brentwood South/Franklin
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Holiday Inn Express Brentwood South/Franklin
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79 reviews from our community

Traveler rating
    45
    21
    10
    2
    1
See reviews for
22
23
3
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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New Bern, NC
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed here six months ago and thought it was great. This time I got locked out of my room the second night which was a pain (literally) since I've had knee surgery and walking up and down the halls to get the screw up fixed wasn't fun. The gentleman seemed unconcerned with the mistake. Not sure I'll be back.

Was this review helpful? Yes
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

kstorrs27, Thank you for taking the time to let us know about your stay and what you experienced. I apologize that you did not receive the great service that you had before. It is our goal to have every guest want to come back and see us again. I would enjoy the opportunity to speak with you one on one.... More 

Cleveland, Tennessee
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Holiday Inn Express provides an excellent location near Nashville without the hustle and bustle of being in downtown traffic. Second stay in one month with same great results. Complimentary breakfast, close to many excellent restaurants, and excellent service. The only negative is finding the hotel. Behind the Hobby Lobby and Ashley Furniture, a small search, but worth it.

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for your 5 star rating of your stay with us! We are thrilled that you found us to be wort searching for as well as coming back to stay with again! Our locations is fantastic for those travelers who want to explore Nashville. We are a quick drive into the downtown area or you can access Historic Franklin... More 

Toronto
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel when it was a Red Roof Inn a couple of years ago. It wasn't great but it was a convenient location . Close to the highway but away from the noise. close to restaurants. Now it's has been completely renovated as a Holiday Inn Express. Clean , modern with great amenities for an overnight... More 

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Normu, Thank you for taking a few minutes to let us and others know about your recent stay. We enjoy hearing back from our guests and loved reading your comparison of the old hotel to our modern renovated Holiday Inn Express! We work hard to ensure that our guests leave with a full belly in the morning by offering a... More 

Baton Rouge, Louisiana
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 4 weeks ago

This hotel is in a inconvenient location hidden behind a Home Depot and Ashley Furniture. It looks nice from the interstate but good luck getting there. Also, the breakfast is included not free and it would've been even better had the staff responsible for preparing breakfast shown up. There were some hungry guest at 7:00 in the morning. Doubtful I... More 

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for spending a few minutes to let us know about your stay. We are constantly trying to improve our services and appreciate comments that will allow us to grow and become better at what we do. I am sorry you found our location inconvenient, most guests love that we are tucked away from the main road as it... More 

southeastern U.S
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 25, 2014

Very Clean and great breakfast. Nice staff. Is a little hard to find but directly behind Home Depot. Modern decor and a good night's sleep. Quality stay as always with this brand. Great location if you are in Nashville. Lots of shopping and restaurants nearby

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Southern Traveler 2, Thank you for the 5 star review! We loved learning that you had a great night sleep and found the hotel to be clean and modern! It is our goal to ensure that each guest leaves our hotel well rested and well fed! We look forward to seeing you again! Thanks, Allyson Trull General Manager More 

Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 23, 2014

Had the opportunity to spend a couple of days at this location! I like the location as near the Interstate and Coolsprings Mall, thus great restaurant locations. Somewhat difficult to find as it is located behind the Home Depot.

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Janis K, Thank you for taking a few minutes to let us and others know about your 5 star stay at our Holiday Inn Express. We like to consider ourselves to be the hidden gem of Brentwood, as we can be difficult to find since we are located behind Home Depot and Ashley Furniture. It is our goal to ensure... More 

Memphis, Tennessee
Top Contributor
199 reviews 199 reviews
22 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed December 21, 2014

Hotels are usually either in need of updating or recently updated. This one was very recently updated. Everything is new and clean. The lobby, the hallways, the rooms. Carpet, tile, showers...its like they just built it. The front desk staff is very friendly and helpful. The location is great. Several restaurants and bars in the area or you are just... More 

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

WOW! What a great review. Thank you. We finished our complete remodel in May of 2013 and work very hard on a daily basis to ensure that the hotel looks as if the renovation was completed yesterday. We can not ask for a better compliment than to hear that a guest would have liked to stay longer with us and... More 

Bowling Green, Kentucky
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 14, 2014

Located between Coolsprings Mall and Brentwood shopping makes this hotel and excellent location. It's a little tricky to find- located behind Home Depot & Ashley Furniture. Chris who was at the from desk was incredible and fast with his service. We got to the hotel three hours before afternoon check-in, exhausted and he got us in our room right there... More 

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us know about your recent stay! I have printed off your review for all of our staff to read (especially Chris)! We are very lucky to have Chris on our staff, he loves taking care of our guests and ensuring that they are taken care of. We hope that we have the... More 

Sardis, Mississippi
1 review
5 of 5 stars Reviewed December 10, 2014

We were in Nashville for a Titans Game. The hotel was in a great location and an easy drive to LP stadium. It was very clean with polite employees and an excellent variety of food for free breakfast. We will stay again.

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Jimmy D, Thank you for taking a few minutes to let us know about your recent stay at the Holiday Inn Express Brentwood South Coolsprings location. We can not ask for a better review than to hear a guest will come back and stay with us again. We are right off of I-65 and a quick trip into Nashville. We... More 

Ooltewah, Tennessee
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2014

I'm not sure that a couple of the other negative reviewers even stayed in the same hotel.....this HI Express is very nice, clean and updated. We stayed for a weekend swim meet and were very pleasantly surprised. Our room was better than we anticipated, the bathroom was extremely clean, right down to the grout in the shower. We even had... More 

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Dawn, Thank you so much for taking the time to let us know about your recent stay! We are thrilled that we were able to exceed your expectations with both the cleanliness and the customer service. It is our goal to ensure that our rooms are spotless and that our service is extraordinary. We hope that if you are back... More 

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Additional Information about Holiday Inn Express Brentwood South/Franklin

Address: 8097 Moores Lane, Brentwood, TN 37027 (Formerly Red Roof Inn)
Phone Number:
Location: United States > Tennessee > Brentwood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brentwood South/Franklin 2.5*
Number of rooms: 111
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Also Known As:
Red Roof Inn Brentwood / Nashville Hotel Brentwood
Brentwood Red Roof Inn
Hotel Style:
#1 Romantic Hotel in Brentwood
#7 Business Hotel in Brentwood

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