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Holiday Inn Express Brentwood South/Franklin

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8097 Moores Lane, Brentwood, TN 37027 (Formerly Red Roof Inn)
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Holiday Inn Express Brentwood South/Franklin
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Holiday Inn Express Brentwood South/Franklin
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107 Reviews from our TripAdvisor Community

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Traveler rating
    55
    31
    18
    2
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Zionsville, Indiana, United States
Level Contributor
3 reviews
3 of 5 stars Reviewed 5 days ago NEW

Our room was clean and the beds were comfortable. The staff was very attentive to our needs. The pool area is small but just enough to keep the kids entertained and take a refreshing dip. They serve a hot breakfast that's included with your stay. Cinnamon rolls, eggs, bacon, biscuits & gravy...cold cereal and fruit, etc. The hotel is tucked... More 

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OK
Level Contributor
8 reviews
3 of 5 stars Reviewed 5 days ago NEW

This location was clean, mostly quiet, and super convenient. It was a short drive from downtown Nashville, yet in a safe location. I was never concerned about cleanliness. We had a problem with our reservation on the evening of arrival. It appears they only reserve two queens if you call the hotel directly. However, the man on duty worked diligently... More 

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Wentzville, Missouri
Level Contributor
126 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm a little confused about a couple of other reviews I read on this property stating it was very new and streamlined, etc. First things first though. The hotel was clean, the desk staff very nice and the location in the Nashville area was excellent. It was definitely in an upscale area with many nice restaurants and lovely shopping. I... More 

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Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Good Morning! Thank you for taking the time to let us know about your recent stay at our Holiday Inn Express. We are thrilled that you found our hotel to be clean and our staff to be very nice. We pride ourselves in offering the best customer service in the south. While the building itself is not new our interior... More 

Rockford, Illinois
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a beautiful, clean and modern hotel. I was highly impressed with the front desk staff who helped us and the breakfast helpers who were kind and helpful with my children. The first night we arrived I was shocked to see a cabinet fitted for a fridge in our room but no fridge - when I called the front... More 

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Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us know about your stay. I apologize that your room did not have a refrigerator, as all of our rooms have a refrigerator and a microwave. Can I ask what roomy you stayed in so that I can get it replaced? I am glad that you found the staff to be kind... More 

Oklahoma City
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Let me start with the positives. The hotel is new, and the decor is bright and cheerful. It is a very clean, streamlined hotel without clutter. I also liked the breakfast; there was a good variety of food. Now the negatives. I couldn't find it. It took me 15 minutes to find it. Mapquest didn't help. It is not even... More 

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Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for sharing your recent experience with us! I apologize that you had some difficulty finding us. We are tucked behind the Home Depot and Ashley Furniture Store. Thank you for your kind comments regarding the decor and the breakfast. In our option a good breakfast can make a day great. We hope that now that you know where... More 

Indianapolis, Indiana
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was clean and up to date. The staff was courteous at check in. Everything went very well. Breakfast is the typical food found at all HIE hotels. That could use some improvement in every hotel.

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Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us and others know about your experience while staying with us at the Holiday Inn Express Brentwood South Coolsprings. We work diligently to try and provide the cleanest rooms and we hire the friendliest staff that we can find. Thank you for taking the time to notice and let us know. Thanks,... More 

Indianapolis, Indiana
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This HIE is easy to find, located near plenty of restaurants and shops with more than enough parking. The room was quiet despite being near the stairs. Not a great view out the window, but we didn't stay there for the view. The breakfast is standard HIE fare, but unlike many other HIEs, there is plenty of seating for the... More 

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Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us know about your stay! We think our location makes us a great option for our guests and appreciate you pointing out that we are so near some great restaurants! We hope that your travels will bring you back to stay with us again. Thanks, Allyson Trull General Manager More 

Kansas City, MO
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Our room was fine except for the fridge was turned off. But our kids ( room #219) vibrated badly.. the whole room... Contacted front desk to switch.. nope...mgr knocked 20 bucks off, Breakfast was a bad deal .. out of everything at 715a........ Staff must have been running late that day Sits right on the freeway, so it's loud too..... More 

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Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us know about your recent stay. I apologize that you experienced a few problems and would love the opportunity to speak with you in person. Please feel free to call me at 615-309-8860. Thank you, Allyson Trull General Manager More 

Ohio, United States
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 20, 2015

Stayed overnight on our way to Memphis. This was a great choice. Very clean, modern. Good service and a really great complimentary breakfast. It's behind a Home Depot, so it doesn't have the best views, but other than that it's a great choice.

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1 review
5 of 5 stars Reviewed June 15, 2015

I travel 2-3 nights per week with my job and have just recently called Holiday Inn Express my new second home. I am most impressed with the professionalism of the staff but the property is maintained perfectly and the location is great. Proud to call this property "home away from home".

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Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Neely B, Thank you. We are humbled that you have found us to be your home away from home. We appreciate you taking notice of how clean and well kept the hotel is. It is our goal to make every guest want to call our hotel their home while in the Brentwood/Franklin Area. Thank you! Allyson Trull General Manager More 

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