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Four Points by Sheraton Nashville-Brentwood

Certificate of Excellence
3.0 of 5
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760 Old Hickory Blvd., Brentwood, TN 37027
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Four Points by Sheraton Nashville-Brentwood
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Ranked #7 of 19 Hotels in Brentwood
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed March 16, 2015
Fred M
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320 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Four Points by Sheraton Nashville-Brentwood
See the most recent reviews
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 16, 2015

We did enjoy our stay here while visiting Music City. It is located not to far away but yet far enough away :) From check in to check out the staff were all very friendly and enhanced our stay. The bed was very comfy and the TV was huge and had a good amount of channels. The WiFi was spotty... More 

Was this review helpful? Yes 2
DavidN-GeneralMgr, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

I appreciate you sharing your experience and glad you enjoyed your time with us. I did want to let you know we do have suites that have the noted refrigerator. Please just drop me a note on a return visit and I will make sure we get you a complimentary upgrade. I look forward to having you back with us. More 

Mc Kenzie, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2015

Have stayed at this hotel numerous times and staff is always friendly. Most recently I left my iPad in the room and did not realize it until I got back home. Called the hotel the next day and spoke with the account manager who verified that it had been turned in to him. He agreed to ship it to my... More 

Was this review helpful? Yes 1
DavidN-GeneralMgr, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

I am so glad we were able to return your i-pad to you in a timely manner. I can only imagine the fear once you realized you had possibly lost your i-pad. I am so glad our team was able to put your mind at ease. We look forward to seeing you back with us again very soon. More 

Louisville, tn
Top Contributor
96 reviews 96 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 8, 2015 via mobile

We had a wonderful time at this property. Rooms were very adequate, beds comfy, quiet enough, staff extremely friendly and helpful. Excellent location, no problems at all! Breakfast buffet fine, acceptable.

Was this review helpful? Yes 1
DavidN-GeneralMgr, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

Glad you enjoyed your time with us! Please come visit us again soon! More 

Chicago, Illinois, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 1, 2015

Drive down from Chicago for a Blackhawks game in December. Rooms closer to city were all sold out so decided to stay in Brentwood. It's about a 15-20 minute drive to city from here. Target, fast food and Waffle House all within walking distance of this hotel. (P.S. First and last Waffle House experience for me.) Lobby looks nice and... More 

Was this review helpful? Yes
DavidN-GeneralMgr, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

I appreciate your review and regret we could not get you into a room sooner. We do our very best to honor all check-ins requesting an earlier arrival than our standard 3pm time. Normally we can do such but at times a difficulty may arise based on the type room needed bya guest. Certainly I wish our desk team had... More 

Monticello, IL
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 28, 2015

When traveling for business I look for a hotel with a restaurant, workout facilities, and a comfortable and quiet room. Unfortunately it appears they chose a cheap option when last remodeling the rooms. Superficially the room looks good and the furniture comfortable. However, the old under window heater is still there and is so loud I could not sleep at... More 

Was this review helpful? Yes
DavidN-GeneralMgr, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

Thank you for your review. I am sorry that your stay was not perfect for your needs. Certainly I wish we could have provided you a better room placement and I am very sorry for the associate who deemed the tossing of bottles into the dumpster a fun activity. I am sure such was most disturbing, and I assure you... More 

Memphis, Tennessee
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 20, 2015

While the staff was really friendly and courteous, the building itself was horribly constructed without regards to guests' comfort. The walls were incredibly thin allowing us to hear every noise in the hallway or in adjacent rooms. To no fault of the staff, there was a group of teenaged athletes staying in the same building and several times could be... More 

Was this review helpful? Yes 1
DavidN-GeneralMgr, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

It is rare that our hotel receives a negative review from a guest, and I certainly regret that you did not enjoy the guest experience our guests typically enjoy. Please accept my apology for the behavior of the youth group onsite during your time with us. We of course take measures to ensure such does not happen, but it is... More 

Jacksonville, Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 19, 2015

Went to conference in Nashville and because of the late booking date all the hotels downtown were booked. I stayed at this Hotel and found it clean, staff helpful. Not flashy or fancy but very comfortable. The beds were very comfortable and lots of fluffy pillows which I use.

Was this review helpful? Yes 1
DavidN-GeneralMgr, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

I am happy that we were able to provide you a comfortable stay while in Nashville for your meeting. Please stay with us again when you are back in our area, More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 16, 2015

We stayed here as out half way spot while traveling from Florida to Ohio. We wanted to show our kids around Nashville, but did not want to spend the money on a downtown hotel, considering we had a car. Our room was huge. We reserved the suite so there was adequate room for 4. The suite we had offered a... More 

Was this review helpful? Yes
DavidN-GeneralMgr, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

I am glad we served as your stopping point during your travels. I regret that the sofa in your room was not working properly and will certainly look into the matter. I am glad that our staff was able to remedy the matter to your satisfaction. Thanks for your review and we look forward to having you with us again... More 

Saint Louis, Missouri
Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 16, 2015

I stayed in this hotel for one night and I am very happy about most things. There are a few detail below that keep me from a 5 star review, but I think that if Trip advisor allowed 4.5, that is where my rating is. I got the room in Hotwire for about 85 dollars, which is an extraordinary deal.... More 

Was this review helpful? Yes
DavidN-GeneralMgr, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

Thank you for your thorough review. I am glad you enjoyed your stay overall and wanted to address a couple points. Our hotel currently does not offer refrigerators in all rooms, but we do have such avaialble upon request and furnish ones in all our suites. I am sorry we were unable to provide you a complimentary upgrade to a... More 

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 6, 2015

My experience at Four Points was very comfortable. As I approached the hotel, I wasn't sure what to expect as I never stayed at a Four Points before. I was pleasantly surprised at the decor and the service I received from desk clerk. She was very nice and allowed me to choose a snack/treat, free of charge for my stay.... More 

Was this review helpful? Yes 1
DavidN-GeneralMgr, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

I am glad you enjoyed your first experience with the Four Points brand; however, I reget that you encountered a housekeeping issue as well as a noisy HVAC unit while with us. Certainly such should not occur, and I will readily look into the matter. Please accept my sincere apology and invitation to stay with us again soon. If such... More 

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