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All 19 Brentwood hotels

Four Points by Sheraton Nashville-Brentwood

3.0 of 5 Hotel   |   760 Old Hickory Blvd., Brentwood, TN 37027
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Four Points by Sheraton Nashville-Brentwood
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85%
Ranked #3 of 19 hotels in Brentwood
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
SKIZG Snowmass Village, Colorado
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209 people have reviewed this hotel

Traveler rating
    118
    60
    16
    9
    6
See reviews for
48
35
9
68
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Snowmass Village, Colorado
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have stayed twice at the Sheraton Brentwood and will return. The location is great for the Nashville area. The rooms are large and well appointed. The restaurant is good and has very good service. We will keep coming back.

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Charlotte, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay at this hotel a few times a year. My son is a student at Vanderbilt University. There are many hotels within walking distance of campus, but I prefer this one because it's clean, has great service, and is easy on /off the highway. The restaurant is good and I always have great wait staff/bartenders. This hotel is a... More

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Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

Thanks for the kind words. I will be sure to pass along your comments to our team, and we look forward to having you back with us again soon. More

Mount Washington, Kentucky
1 review
2 of 5 stars Reviewed 1 week ago

Night 1: Ordered dessert through room service and the cake was so hard, a fork wouldn't penetrate it. We had to call and have them send a new one. 2:30 a.m. We were awakened by the couple in the adjoining room who had just made it in for the night. They began making sounds that only the likes of an... More

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Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

I am so sorry to hear of your poor experience with us. As one can see by our hotel rating, such an experience is most unusual. It would be my pleasure to speak with you personally regarding your concerns as I regret you had such an atypical experience at our hotel. Please eel free to telephone me at 615-630-7510 so... More

Wilton, Iowa
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

This review is about the Edge restaurant inside the Sheraton Four Points. Eclectic atmosphere where it is set up for live entertainment, but there seldom is, nor would the staff be ready for the crowd if they had it!! The food is very good and your portions are large! Wine list is not good and needs an update! But service... More

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Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

Please accept my apology for the service received in the Edge. I know you have spoken to John, our F&B manager, relative to your concerns, and I am glad he was able to remedy the matter to your satisfaction. As one can read from previous reviews, such an experience is very unlike the typical Edge experience. I assure you the... More

New York City, New York
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We all know that a Four points cannot beat a Sheraton or a Westin or a W in terms of quality offered. However, service at this property is beyond good. with great minds like Madison Tuck, Armani and the bar waitress Karen Gilley. They take care of all your needs with a lot of energy and a good heart. Very... More

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Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

I appreciate you recognizing many of our associates that care a great deal for our guests and the overall guest experience. People truly do make a difference and our hotel is blessed to have so many associates with a genuine care for our guests. I will be sure each see their name up ion lights. More

San Luis Obispo, CA
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I can't remember if we have stayed in a Sheraton before, so maybe this is just par for the course. The hotel was clean and nicely decorated, but the staff was lacking. They were friendly and as helpful as they could be, but there were obviously not enough employees to handle the work load. The same 2 front desk employees... More

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Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

As general manager of this hotel I have the responsibility to ensure adequate staffing is present and alert to service our guests. We recently had a few staffing issues that have since been rectified. Although when such happens our associates work diligently to service our guests needs, it is not fair to the associates or the guests when staffing levels... More

Grand Bend, Canada
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This a clean modern looking hotel with a good sized room. Because Nashville has such a great road system, the location is great. There are expressways leading to downtown and the major attractions, such as the Grand Ole Oprey in 15 Minutes. Parking is free and the hotel is right off the freeway and adjacent to a number of restaurants.... More

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Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

I appreciate your feedback. I can see how a small refrigerator would be of benefit to a guest, and although we do provide such on request, we are looking into having such in all our rooms in the near future. As a Four Points we do offer complimentary coffee each morning from 6am - 10am, and I regret if such... More

Amarillo
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

With the exception of the part-time help in the lobby in the mornings, (sorry - forgot her name but she plays a fiddle for her other job and she was very friendly and helpful) the service was very sub-par. We informed the hotel that we would be arriving late. Indeed we did - at around 11 pm. It was obvious... More

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Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

Service is critical to the guest experience, and we clearly dropped the ball while you were with us. Our goal is to recruit and employ associates with a genuine care for the guest. It is not acceptable to have an associate provide indifferent service to a guest. and your experience will be reviewed with each associate on our desk team.... More

St. Petersburg, Florida
Top Contributor
120 reviews 120 reviews
36 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel for business. Usually it is good. This time, there seemed to be glitches, from the room not ready, to bugs, to forgetting my breakfast room service to no taxi when promised. The manager really tried. He physically drove me to the airport which I really appreciated or I would have missed my flight. The... More

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Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

As we discussed on the drive to the airport, I regret that the ladybugs in the room were an issue. These little critters as well as the taxi that we called and reserved for your departure that was a no show certainly hampered your stay with us, and I can understand your level of frustration. I am glad that Lisa... More

Knoxville, Tennessee
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We recently went to Nashville for a concert. This hotel was 20 minutes or so outside of downtown, but the price was fair and it was convenient to several restaurants. Hotel check in was a breeze. The room was clean. The Wi-Fi was included and fast enough for what we wanted it for. Overall a solid value and a nice... More

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Dnorman0301, General Manager at Four Points by Sheraton Nashville-Brentwood, responded to this review

Your feedback is very typical of most guests who stay with us but desire to see downtown Nashville. We are a short ride to downtown and are a great value vs. a downtown hotel both in the rate as well as additional fees most downtown hotels charge for Wi-Fi, parking, and even bottled water, all of which are complimentary at... More

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Additional Information about Four Points by Sheraton Nashville-Brentwood

Also Known As:
4 Points By Sheraton Nashville
Four Points By Sheraton Nashville Hotel Brentwood
Four Points By Sheraton Nashville Hotel
Arte Hotel Brentwood
Address: 760 Old Hickory Blvd., Brentwood, TN 37027
Phone Number:
Location: United States > Tennessee > Brentwood
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Brentwood
#5 Family Hotel in Brentwood
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Nashville-Brentwood 3*
Official Description (provided by the hotel):
Four Points by Sheraton Nashville-Brentwood, just 9 miles south of downtown, is by the Grand Ole Opry, LP Field, and corporate offices. Our hotel has 3,500sq ft of meeting/event space and free wifi ... more   less 
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