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All 19 Brentwood hotels

Extended Stay America - Nashville - Brentwood - South

2.0 of 5 Hotel   |   9020 Church Street East, Brentwood, TN 37027
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Ranked #17 of 19 Hotels in Brentwood
A recent review
3 of 5 stars Reviewed August 19, 2012
hottie33
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108 reviews from our community

Traveler rating
    33
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    10
    19
    27
See reviews for
22
18
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37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Nashville - Brentwood - South
See the most recent reviews
phoenix
1 review
1 of 5 stars Reviewed September 17, 2012

We have stayed here a couple times in the past but something has changed there. The staff is rudeits dirty and there is no management to speak of. We will not be back to this location ever. The room was gross and when I brought it to the staffs attention they acted as if I was the one with the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Rhonda - We greatly appreciate you providing feedback about your stay at our hotel. I am deeply saddened to read your post, and would like to apologize for the issues you experienced while staying with us. Using your remarks, I have met with the staff to review professionalism and courtesy as well as standards for cleanliness. We hope you will... More 

1 review
3 of 5 stars Reviewed August 19, 2012

I really love Chaun she has a wonderful attitude and loves her job she is all for this company I could not ask for better service from her she's just awesome!! The hotel its self could use some improvment. I see where they are trying but some of the employees seem to make it difficult. Overall the place is not... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for your kind words about out hotel. Myself, Chaun and the rest of the staff are working hard to provide all of our guests with a "home away from home". We appreciate your thoughts about the property as a whole, and are happy to say that we are constantly making improvements. It would be great to have you... More 

New York City, New York
1 review
5 of 5 stars Reviewed August 18, 2012

My experience with this hotel was great! Chaun at the front desk is amazing! She was super helpful, nice and professional! It is in a great location and is pet friendly. I had a very postive experience at this establishment!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Ronnie - Thank you for your wonderful remarks about our hotel and for recognizing the efforts of our staff, especially Chaun. We strive to provide all of our guests with 100% satisfaction; it is rewarding to know that we have done so in your case. It would be great to have you stay with us again. Please contact us directly... More 

Golconda, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 1, 2012

This was by far the worst hotel experience I have ever had!! We were on the 3rd floor and to walk to & from our room we had to deal with trash, beer cans & the rotten smell of that. Our room was filthy dirty. Popcorn kernels on the bathroom floor, shower was filthy, mold on the shower curtain. Bed... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Tina - Thank you for providing feedback about your stay at our hotel. I apologize that you were unable to obtain clean towels, the level of cleanliness was not up to your expectations and the hotel staff did not provide 100% satisfaction. After reading your review I have met with the entire team to review procedures and guidelines when dealing... More 

Atlanta, Georgia
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed June 28, 2012

This was the worst hotel room I have ever stayed in! Only positives about the experience were the front desk personnel were friendly and I only paid around $50 for one night. The rooms were VERY old, worn and not maintained. Stains on the walls, floors, carpet, etc. You just felt dirty when you walked in the door. Worst part... More 

Was this review helpful? Yes 3
ChristopherTM, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

I recently received a copy of your review of the Extended Stay America Nashville - Brentwood. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is why our... More 

Dallas, Texas
1 review
4 of 5 stars Reviewed June 25, 2012

As a professional pilot I have stayed in more then my fair share of hotels over the past 40 years. My wife and I just spent 3 nights at this hotel and had fine experience. The place is quite, the bed clean (yes I checked, I always do), the A.C. very cold ( I like it cold). The staff was... More 

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you so very much for your glowing review of Extended Stay America Nashville - Brentwood. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our loyal... More 

Nashville, Tennessee
2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 17, 2012

I stayed at this Extended Stay for two months while reolocating to Nashville. If it wasn't that my employer was footing the bill, I would have chosen another hotel, for sure. The quaity of the room was poor e.g. old tv, old and worn mattress and the A.C. did not function properly. The Cleanliness of the room at Check-in was... More 

Was this review helpful? Yes 4
ChristopherTM, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

I recently received a copy of your review of the Extended Stay America Nashville - Brentwood. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience... More 

Colorado Springs, Colorado
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 28, 2012

This place is dirty, in desperate need of a good cleaning and overhaul. My husband and several of his business associates are staying here and have been bitten by bed bugs. double ugh!!!

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Nashville - Brentwood. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More 

South River, New Jersey
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 18, 2012

I was moving from NJ and needed a cheap place to stay while looking for a permanently home. The stay was longer than expected (4 months) so I have a good feel for this place. First the cost should clue you in on the level of quality you should expect. But if you take that into consideration the overall rating... More 

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Nashville - Brentwood. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are... More 

jonesboro
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2012

This hotel is quiet, clean, safe. Location is near everything-grocery stores, dry cleaner, 9 miles from hospitals. For the price, what a deal! I work nights and sleep in day, super quiet! Staff were very friendly--appreciate that after a long drive

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you so very much for your glowing review of Extended Stay America Nashville - Brentwood. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our loyal... More 

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Additional Information about Extended Stay America - Nashville - Brentwood - South

Address: 9020 Church Street East, Brentwood, TN 37027
Phone Number:
Location: United States > Tennessee > Brentwood
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Nashville - Brentwood - South 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stayamerica Nashville-Brentwood Hotel Brentwood
Extended Stay Brentwood
Brentwood Extended Stay

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