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Extended Stay America - Nashville - Brentwood - South

2.0 of 5
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9020 Church Street East, Brentwood, TN 37027
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Extended Stay America - Nashville - Brentwood - South
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Ranked #17 of 19 Hotels in Brentwood
A recent review
5 of 5 stars Reviewed October 15, 2012
James R Brentwood, Tennessee
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114 reviews from our community

Traveler rating
    35
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    10
    19
    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Nashville - Brentwood - South
See the most recent reviews
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 18, 2012

I should have known when I called to ask for an early check-in. The first person I spoke with was Sarah, and she explained that the hotel was very busy and she couldn't guarantee an early check-in, but she'd make a note of my request. So far, so good. Sarah suggested I call the morning front-desk person to check on... More 

Was this review helpful? Yes 1
Brentwood, Tennessee
1 review
5 of 5 stars Reviewed October 15, 2012

My Experience at the Exteneded Stay America in Brentwood has been great! The location is in a good spot close to the freeway which makes travel easy. The rooms are nice with new flat screen TVs. The staff has been very friendly and helpful making my stay extra pleasent! Betty and Marquisha have helped me out a great deal and... More 

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Brentwood, Tennessee
1 review
5 of 5 stars Reviewed October 10, 2012

I have stayed at the Brentwood TN Extended Stay going on three 1/2 months now. Betty Richards, and Jenny Willis and the rest of staff have been nothing but very friendly and responsive to my needs. The rooms are ample and clean and the location is perfect for this area close enough to everything from the wall-greens to awesome restaurants.... More 

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Virginia
Top Contributor
79 reviews 79 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 22, 2012

Based on reviews I did not know what to expect but had a good experience. Bed was comfortable. Room layout good. Area nice and safe feeling. Staff was helpful. Will be staying a few days while house hunting. Starbucks a couple blocks away in addition to a 24 hour grocery store.

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for taking the time to offer your feedback about your stay. I am very pleased that we have pleasantly surprised you. If there is anything I can do for you, please don't hesitate to contact me. We look forward to continuing to serve you however we can. Thanks again! More 

Marathon, Florida
1 review
5 of 5 stars Reviewed September 21, 2012

I have stayed at the Brentwood Extended Stay for a couple of weeks now. The staff is very friendly and respondant to needs. The rooms are ample and clean and the location is perfect for this area - close enough to Nashville downtown but far enough away to be less expensive. My only issue with them is the fact I... More 

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Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

It was very kind of you to for take the time to publish such a positive review of your stay at our hotel and we certainly thank you for your repeat business. It's always satisfying to read positive feedback from our valued guests, like you. It would, of course, be our pleasure for you to repeat your experience with us... More 

Mount Pleasant, Tennessee, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 19, 2012

This was such a great comfortable room and such great staff. They were so accomodating and friendly. I was helped to check in and out by Allen. The room was clean and spacious. I was very pleased. It is in a really great neighborhood with lots of close by restaurants.

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Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Sabrina - Thank you for your kind words about your stay at our hotel and about the staff, specifically Allen. It is so great to hear that you enjoyed our guest room and the overall location of the property. We love being located in the center of everything, and are so glad that you did too! It would be our... More 

phoenix
1 review
1 of 5 stars Reviewed September 17, 2012

We have stayed here a couple times in the past but something has changed there. The staff is rudeits dirty and there is no management to speak of. We will not be back to this location ever. The room was gross and when I brought it to the staffs attention they acted as if I was the one with the... More 

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Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Rhonda - We greatly appreciate you providing feedback about your stay at our hotel. I am deeply saddened to read your post, and would like to apologize for the issues you experienced while staying with us. Using your remarks, I have met with the staff to review professionalism and courtesy as well as standards for cleanliness. We hope you will... More 

1 review
3 of 5 stars Reviewed August 19, 2012

I really love Chaun she has a wonderful attitude and loves her job she is all for this company I could not ask for better service from her she's just awesome!! The hotel its self could use some improvment. I see where they are trying but some of the employees seem to make it difficult. Overall the place is not... More 

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Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for your kind words about out hotel. Myself, Chaun and the rest of the staff are working hard to provide all of our guests with a "home away from home". We appreciate your thoughts about the property as a whole, and are happy to say that we are constantly making improvements. It would be great to have you... More 

New York City, New York
1 review
5 of 5 stars Reviewed August 18, 2012

My experience with this hotel was great! Chaun at the front desk is amazing! She was super helpful, nice and professional! It is in a great location and is pet friendly. I had a very postive experience at this establishment!

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Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Ronnie - Thank you for your wonderful remarks about our hotel and for recognizing the efforts of our staff, especially Chaun. We strive to provide all of our guests with 100% satisfaction; it is rewarding to know that we have done so in your case. It would be great to have you stay with us again. Please contact us directly... More 

Golconda, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 1, 2012

This was by far the worst hotel experience I have ever had!! We were on the 3rd floor and to walk to & from our room we had to deal with trash, beer cans & the rotten smell of that. Our room was filthy dirty. Popcorn kernels on the bathroom floor, shower was filthy, mold on the shower curtain. Bed... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Tina - Thank you for providing feedback about your stay at our hotel. I apologize that you were unable to obtain clean towels, the level of cleanliness was not up to your expectations and the hotel staff did not provide 100% satisfaction. After reading your review I have met with the entire team to review procedures and guidelines when dealing... More 

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