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Extended Stay America - Nashville - Brentwood - South

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9020 Church Street East, Brentwood, TN 37027
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1 room 1 adult
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Extended Stay America - Nashville - Brentwood - South
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127 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Nashville - Brentwood - South
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Greensboro, North Carolina
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed January 17, 2013

Moving to the Nashville area and booked a non smoking room a month in advance for 30 days, asking for a 1st floor room. When I checked in at 5:00pm, they gave me a 3rd floor room saying that was all they had. I lug my suitcase up the stairs (no elevator) and the room doors are outside, and the... More 

Helpful?
3 Thank Debbie S
Allen M, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

"Thank you for taking the time to review your recent stay at Extended Stay America Nashville - Brentwood. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. We know that our guests have many lodging options, which is why it is so important... More 

Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 15, 2013

My husband and I came to ESA-Brentwood in August 2012. We were relocating from Indiana to Tennessee. We ended up staying there for 4 months. During that time, we mostly enjoyed our stay. There were only 2 incidents that directly affected us which were rowdy guests in other rooms. That is no reflection on the hotel. When we called the... More 

Helpful?
Thank NewToTown_Nashville
Allen M, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

"Thank you so very much for your glowing review of Extended Stay America Nashville - Brentwood. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,... More 

NYC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 3, 2013

My unit was a bit lacking in housekeeping (dusting and bathroom) and offered pancake pillows.. But, I have experienced far worst at more higher end hotels.New mattress,flat screen TV, strong Wi-Fi and close to all amenities with great hosting gets my recommendation.

Helpful?
1 Thank Encendida
New Orleans, Louisiana
Level Contributor
138 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed December 28, 2012

The place is not as bad as some of the reviews lead you to believe. The room I got is clean, the beds are comfortable, the internet is good, the property is fairly well maintained. The location is good if you need to be in Brentwood or Franklin, not so much so if you need to be in Downtown or... More 

Helpful?
Thank TOM S
Brentwood, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 28, 2012

I came to ESA in June, relocating from California. Now, five months, later, I am still here, and loving it. Transitioning isn't always easy, but the staff here - Marquisha, Betty, Chaun, and the housekeepers and porters do all they can to see to it that guests are well taken care of on every level, at all times. Since my... More 

Helpful?
1 Thank Suzanne C
Brentwood, Tennessee
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 26, 2012

Stay with confidence: Any issues that you may encounter during your stay will be attended to promptly. In this regard, I would like to praise the work of the administrative staff, especially JT who provides general maintenance and service for guests. I have been a guest here for a month, and I notice JT installing microwaves, cleaning rooms, and repairing... More 

Helpful?
Thank EnjoyBrentwood
West Liberty, Ky
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 22, 2012

We recently spent a weekend at this motel and had a wonderful experience.One of the quietest places I have ever stayed.Especailly in a city.The staff was outstanding.Betty was terrific as was the rest of the staff.The room was very clean and the kitchen had all that we needed.

Helpful?
Thank pepperann41472
Brentwood, Tennessee
1 review
5 of 5 stars Reviewed November 16, 2012

I would like to commend Marquisha, the manager, and Betty, the assistant manager for their service during my stay in Brentwood. They and the entire staff of this ESA location are pleasant, courteous, and helpful. Based on my experiences during a one month stay, I would highly recommend this Extended Stay location. Rooms are clean, fresh towels are always available,... More 

Helpful?
Thank Dennis S
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 7, 2012

I've stayed at this hotel based on location and price. If you spend just 10 minutes in the lobby area you will find out exactly what the hotel is having issues with. First of all, they must be understaffed. Good luck if you plan on receiving housekeeping on the day you are scheduled. Second..... the manager (not quite sure how... More 

Helpful?
1 Thank Charles M
Nashville, Tennessee
1 review
4 of 5 stars Reviewed November 5, 2012

At this location we found an Outstanding front desk employee!!!!! She was polite, courteous and very accomodating to our needs during our stay in Brentwood. Will definetly stay at this location again, and spread the word to all of our traveling buddies!!!!

Helpful?
Thank rikk a
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