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Extended Stay America - Nashville - Brentwood - South

2.0 of 5
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9020 Church Street East, Brentwood, TN 37027
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Extended Stay America - Nashville - Brentwood - South
Best prices for: 1 room 1 guest
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Ranked #17 of 19 Hotels in Brentwood
A recent review
5 of 5 stars Reviewed March 11, 2014
Sarah I Brentwood, Tennessee
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111 reviews from our community

Traveler rating
    33
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    10
    19
    30
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23
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38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Nashville - Brentwood - South
See the most recent reviews
Brentwood, Tennessee
2 reviews
5 of 5 stars Reviewed March 11, 2014

This hotel has the best people working at it. Everyone is so professional, courteous and downright friendly. I give the highest grades to Betty, Sharell, Jerrold, Winston, Derrick, Charlie, Michael and Candelaria. They go the extra mile! Sarah Israel

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Sarah – Thank you for the kind remarks regarding your stay with us. The team and I appreciate your feedback about our exceptional customer service. Our team is committed to satisfying our guests and your comments are greatly appreciated. We look forward to providing you with another comfortable stay in the near future. More 

Brentwood, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2014

Since Betty Richards became Hotel Manager, Extended Stay America, Brentwood South, has undergone a remarkable rebirth. I have been a guest for one year, and the improvements include newly painted rooms, complete carpet shampoo, "deep cleaning" of all rooms between guests, reliable internet (free), frequent and courteous room service by newly hired and carefully trained maids, and ample supplies of... More 

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Copalis Beach, Washington, United States
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 20, 2014

there are two motels at this location very confusing, the first one we stopped at, she said you don't have a reservation, she was very unprofessional and was busy talking to someone there, and crying about something. we asked her to check, she did not know how to use the computer, Finally she called the one across the street, and... More 

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Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

William – Thank you for taking the time to write a review of your stay with us. I’m disheartened to learn that our level of customer service and cleanliness did not meet your expectations. Please know, I am working with the entire staff to improve our cleaning and maintenance procedures so that your experience is not repeated. Again, thanks for... More 

Nahville
2 reviews
2 of 5 stars Reviewed February 8, 2014

The "kid" who checked us in was named Michael. He was absolutely awful. He completely ignored me for the first 5 mins after I arrived. I was there at 2:45. Checkin was at 3. He said there wouldn't any clean rooms for another 15 mins. Fine. I was a few minutes early. Eventually he gave me a third floor room,... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for taking the time to write a review of your stay with us. It upsets me to hear that you were disappointed with our overall customer service during your stay. I met with our entire staff to review our customer service policies to make sure your experience is not repeated. Our team is committed to guest satisfaction, so... More 

Brentwood, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2014

Preparing to move to Nashville on my own for a new job was a pretty scary experience. All of the other extended stay hostels or hotels were pretty pricey or just plain scary to look at. And then I found the Brentwood Extended Stay. Staying here has been a wonderful experience! The rooms are nice and inviting with all that... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Stephanie – The team and I appreciate your glowing review of our hotel. I’m so happy to learn that you enjoyed our clean rooms, friendly staff, great value, and convenient location. Again, thanks for the kind remarks. We look forward to providing you with another comfortable stay in the near future. More 

Tampa, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 21, 2013

In a word, " Terrible ". ! We stayed one night in Oct 2013. Never again ! 1. The manager is rude and unprofessional. She was dressed in street attire and spoke with slang while eating as I was checking in. 2 . There is no elevator - our room was on the 3rd. floor. I asked for assistance with... More 

Was this review helpful? Yes 2
Nashville, Tennessee, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 15, 2013

I had to get three different rooms for my week stay because of all the issues. The first was dirty and the lights wouldn't cut off so I had to sleep with the lights on the first night. The second was slightly less dirty and had updated furniture but the toilet broke and they didn't fix it over a 12... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read about your experience at check in. Please accept our apologies. In response to your feedback, I am making sure that our housekeepers are more attentive to the "little things" that have such a huge impact on guests. I really... More 

Birmingham, Alabama
Contributor
19 reviews 19 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 23, 2013

This hotel is not suitable for habitation. Dirt was everywhere: on the floor, walls and even grime and grunge on the airconditioning unit. Sheets weren't clean and there was an eggcrate under a think fitted sheet covering it. We checked in late, almost midnight, and left immediately after getting into the room. Don't even bother considering this place.

Was this review helpful? Yes 2
Collierville, Tennessee
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed September 3, 2013

We arrived late in the night and the room was smelling with smoke though it was a non-smoking room. The carpet was very dirty and we couldn't keep our feet down. The bathroom was not cleaned well . There was no toilet paper. No remote control for the TV. The chairs were covered with dust , i don't know for... More 

Was this review helpful? Yes 1
Brentwood, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2013

Expecting a place to stay in Brentwood, TN that is worth of every penny that you will spend and has a great staff especially, Marquisha, well dont look anywhere else, Extended Stay America - Nashville - Brentwood - South is the place to stay.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that you had a great stay with us. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

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