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All 19 Brentwood hotels

Extended Stay America - Nashville - Brentwood - South

2.0 of 5 Hotel   |   9020 Church Street East, Brentwood, TN 37027
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Ranked #17 of 19 hotels in Brentwood
A recent review
5 of 5 stars reviewed 2 weeks ago
LurchLouisville Louisville
  • Reviews (94)
  • Photos (21)
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94 people have reviewed this hotel

Traveler rating
    31
    17
    9
    15
    22
See reviews for
19
16
12
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Louisville
Top Contributor
54 reviews 54 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for a week and was very pleased. There is no elevators but the hotel rooms were clean and very quite. I was very pleased with the staff they were friendly and seemed willing and happy to help you to have a great visit. You could tell the hotel is a bit older but the cost and location and the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for your positive review. We are glad that you had a nice stay and enjoyed your clean, quiet room. We will continue working to provide every guest with the same great experience you had. Thank you again for your kind words. We hope to see you again soon. More

Nashville
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

This is literally the worst hotel I've ever stayed in. The maid didn't clean our room for several weeks and lied about it, signing the book that she had. When she did finally clean it, she left us dirty towels, and didn't make the bed or anything. There is mold EVERYWHERE including the toilet bowl. I will never stay at... More

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you very much for taking the time to post a review about your stay. I am so disappointed to read of the poor service you received from my housekeeping staff during your stay. Please know that I will be meeting with my housekeeping staff to review our cleanliness standards and our room cleaning schedule to ensure that your experience... More

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 5 weeks ago

Room was ok as far as cleanliness. Had a stale but tolerable odor. The cable was out so we tried the radio which the dial was broken. Had a loud knocking on the door around 9:00 a.m. and a man hollering housekeeping. When asked what he wanted he said just making sure you are awake. He done the same thing... More

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Sussex, New Jersey
Contributor
18 reviews 18 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 5 weeks ago

We had to stay someplace for nine nights and chose this place because the price was great, very affordable. The room was small and dark, but I did feel that it was clean. The problem was the smell. A very strong cigarette smoke and mildew smell. I had asked for a non-smoking room, but people had obviously smoked in it... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for the feedback about your stay at our hotel. I am so disappointed that your room had a smoke odor to it. Please accept my apologies. To prevent your experience from being repeated, I will be working with my staff to better enforce our non-smoking policy in our non-smoking rooms. As well, I am sorry to hear of... More

Hibbing, Minnesota
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 27, 2014

The staff was very nice the hotel was clean for the most part. The room was kinda small but it worked for us. We had no problems and room was clean. We used the kitchen and everything work. It is in a nice location as we were there for hockey and it was less than 10 min from arena. we... More

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Thomasville, Georgia
Top Contributor
405 reviews 405 reviews
93 hotel reviews
302 helpful votes 302 helpful votes
2 of 5 stars Reviewed July 24, 2014

The manager was very nice, no bugs and the location in Brentwood is very good but those are the only good things I can state regarding this property. Due to a move, I had to unexpectedly vacate my house very quickly and chose to stay here while waiting on the sale on my new house to close. Yes, the price... More

Was this review helpful? Yes 1
Walland, Tennessee
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 11, 2014

We had reservations at this motel for two months. I had called twice just to confirm because I did not have a good feeling about the person who took my reservation. We arrived the first night at about 9:00 p.m. with 2 very sleepy children in tow only to be told that they had cancelled our reservations several days before... More

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Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 6, 2014

My husband and I decided on a whim to come down to Nashville for Fourth of July weekend. We were on a pretty tight budget so we were excited to find a place with such a reasonable rate. When we got into town we were early and had called the hotel to see if we could check in early. They... More

Was this review helpful? Yes 1
Germantown, Tennessee
1 review
3 of 5 stars Reviewed June 14, 2014

As other reviews have said, this place is dated! It had stains and smells that really should be fixed! It IS reasonably priced and the staff is very nice! I(being a man) didn't really have a problem with the small problems but "my wife and grown daughters" said they would not go back! We slept well and that is what... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your room did not meet your expectations. In response to your feedback, I have increased training for all of our employees to ensure that your experience is not repeated. We appreciate your comments as they will only help us to improve. If you would like,... More

Memphis, TN
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2014 via mobile

Before my stay, I read all of the negative reviews and was freaked out. However, I was on a tight budget and needed long-term housing for the month. Let me just say--this place is GREAT. The staff is helpful, and the room has been updated. It is clean and I feel safe in the area. If you need a hotel... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Nashville - Brentwood - South

Address: 9020 Church Street East, Brentwood, TN 37027
Phone Number:
Location: United States > Tennessee > Brentwood
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Nashville - Brentwood - South 2*
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Also Known As:
Extended Stayamerica Nashville-Brentwood Hotel Brentwood
Extended Stay Brentwood
Brentwood Extended Stay

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Amenities

Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
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Number of rooms
120

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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