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Extended Stay America - Nashville - Brentwood - South

2.0 of 5
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9020 Church Street East, Brentwood, TN 37027
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Extended Stay America - Nashville - Brentwood - South
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Ranked #17 of 19 Hotels in Brentwood
A recent review
4 of 5 stars Reviewed December 2, 2014
Ed M Nashville, Tennessee
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111 reviews from our community

Traveler rating
    33
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    10
    19
    30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I've stayed at other Extended Stay America's prior to this which were awesome. Unfortunately, this one dropped the ball totally. The bed was twin when I was expecting a full size. There were no dishes to cook with. The wifi was nonexistent and couldn't connect to it. I wouldn't recommend ANYONE to stay here EVER! I know I'll never stay... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that we failed to provide you with the quality stay you deserve. Thank you for making me aware of your concerns regarding your kitchen. Dishes are no longer kept in guest rooms. Instead, these items are available at the front desk and allows our... More 

Ohio
Contributor
17 reviews 17 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Looks like a great option on-line - with a couch, kitchen, etc. In reality, looks run-down, dirty, and disgusting. "Meth-Motel" is what came to my mind. There was absolutely NO way that I was staying here - I would not even consider taking off my shoes, let alone sleeping or sitting on any of the furniture. We arrived at 11pm... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that we failed to provide you with a comfortable stay. As this hotel's general manager, I can assure you that I have addressed my staff on the important of preventative hotel maintenance so these issues will not be experienced in the future. Thank you... More 

Sevier County, Tennessee
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 8, 2015

My daughter and I came in for the weekend, we usually stay at The Clarion, downtown Nashville, but it is a little far from the studio so we found Extended Stay America online,,, well let me just say, the pictures online look great compared to actually being there! 1.We walked into our room and the bathtub and shower were spray... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that you experienced cleanliness and service issues during your stay. As the hotel's general manager, I can assure you that I have shared your comments with our housekeeping staff to prevent your experience from happening again. Regarding dishes, upon check-in you should have been... More 

Salem, Massachusetts
Top Contributor
68 reviews 68 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed January 21, 2015

Gross and disgusting doesn't even begin to describe this pathetic excuse for a hotel. It started when the room we checked into was a first floor handicapped suite in the rear of the hotel. I kicked something with my foot, (getting graphic here) and it was a used bloody tampon. Seriously, was on the floor on the wall side of... More 

Was this review helpful? Yes 3
alabama
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 13, 2015

The price is very low, $66 a night, but the facilities are old and in need of repair. Three floors, no elevators, threadbare towels, Bathrooms clean, but very beat-up. Only 15 minutes or less to music row in Nashville, go 65 north, get off on Broadway turn right for downtown, left for Vanderbilt. The one by the airport in Atlanta... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for telling us about your experience. We are disappointed to hear that you did not have a pleasant stay with us. We will use your feedback to help refresh our hotel and rooms to ensure your experience is not repeated. Thank you again for bringing this to our attention. We hope that you will give us the opportunity... More 

Alton, Illinois
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 12, 2014

I called this place one day in advance to get rates. The person I talked with on the phone quoted me a rate and the next day I drove here to check in. After traveling all day I arrived and to my surprise, the rate I was quoted on the phone was not the rate they charged me. They charged... More 

Was this review helpful? Yes 1
Nashville, Tennessee
Contributor
20 reviews 20 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 2, 2014 via mobile

I had to spend a week here last Christmas season since my house was being renovated, and the overall experience was pleasant. The room had some decent amenities, but nothing to write home about. The gym is offsite and across the street, but the desk clerk was very clear on how ESA patrons can use it. All in all, its... More 

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Tennessee
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 2, 2014

Stayed here for one night using a travel site blind booking. I know you get what you pay for and I was willing to stay in a bare bones hotel room, I just wanted a clean room/bed to sleep in knowing that we would be getting into town late and leaving very early the next morning for my husband's surgery... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize for the odor issues you encountered during your stay with us. As well, I am sorry to hear that our staff did not attend to your needs in a professional manner. This is unacceptable and I apologize for your experience. I will be working with... More 

Nashville, Tennessee
1 review
2 of 5 stars Reviewed November 10, 2014

First of all, I want to preface this with the fact that I HATE complaining about anything and rarely ever do so. That being said, I stayed in this hotel last night and within just minutes of settling in noticed that there were fleas jumping and landing all over my legs as I lay in bed. Upon first entering the... More 

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Aguadilla, Puerto Rico
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 6, 2014

By booking through Priceline I was given a smoking room without my consent. Being a non smoker I went to the lobby to get a room change. I wasn't able to change my room because I hadn't booked directly with them. Though the hotel staff did everything possible to make my stay better. They took up a defogger and told... More 

Was this review helpful? Yes
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