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Extended Stay America - Nashville - Brentwood - South

2.0 of 5
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9020 Church Street East, Brentwood, TN 37027
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Extended Stay America - Nashville - Brentwood - South
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Ranked #17 of 19 Hotels in Brentwood
A recent review
3 of 5 stars reviewed 3 days ago
Truth L Lansing, Michigan
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119 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Lansing, Michigan
2 reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

I recently stayed here for an overnight trip. My initial impressions weren't the best. It's in a good area. Not far at all from stores and restaurants. The first room I was given wreaked of smoke although I asked for a no smoking room. The second room I was given was much better. They have updated their rooms, but TV... More 

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San Antonio, Texas
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overall, this is a good hotel. There's shopping within 5 minutes and easy access to the highway. If you're looking to stay at a resort, don't stay here. This place offers a comfortable bed, safe place to stay, kitchenette, closet, ironing board, iron, full bathroom, free easy breakfast, free parking, what else could you ask for? We like staying where... More 

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Anderson, South Carolina
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After having to book quick because a family member was having surgery I was worried about booking here after the reviews I read on here. However, I'm not real sure if these negative reviewers stayed here. I stayed for 5 days, they do not provide maid services unless you request it for stays under 7 days and you do have... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so glad you enjoyed all the amenities our hotel has to offer. I am thrilled that we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We look forward to having you... More 

Midlothian, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

My wife and I spent 3 nights at this location recently. Facility was easy to locate and presented well. Location was convenient for sightseeing in Franklin, TN as well as Nashville . Several nice restaurants nearby. One negative was the maid was still cleaning the room on our first night even though we checked in after 6PM.

Was this review helpful? Yes 1
Columbia, South Carolina
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 20, 2015

Low priced, excellent location, very nice room with a full kitchen. The hotel had free WiFi. The room was very clean and we'll furnished. Well stocked with towels,etc. My check in was quick, checkout was also quick and painless.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to hear that you enjoyed our convenient location, fully equipped kitchens and quick check-in. I’m thrilled we were able to provide you with a great stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

Waialua, Hawaii, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 19, 2015

I am a pretty low maintenance guy, it doesn't take much to keep me satisfied with a place... but even I have my limits. I had stayed here once before and it was okay, but not this time. This was probably the worst hotel experience of my entire life. Checked in at 3:00 PM, settled down to take a nap,... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate you letting us know about your concerns regarding our painting project during your stay. Unfortunately, there is never a good time to do this type of project and I do apologize that we disturbed you during your stay. Thank you very much... More 

Nashville, Tennessee
1 review
5 of 5 stars Reviewed May 14, 2015

The Extended Stay staff in Brentwood has been amazingly accommodating to my little family. They let me check in two hours early with my four year old and my cat so we weren't stuck in the car. Tomorrow is our original check out date and we've chosen to stay for another two weeks as well due to my husbands business... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you so much for your kind words concerning your recent stay. Our goal is to provide each one of our guests with a home away from home experience, and it is very gratifying when we hear that we accomplished our mission. I truly appreciate your kind comments regarding our staff and how they went above and beyond to accommodate... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed March 30, 2015

I've stayed at other Extended Stay America's prior to this which were awesome. Unfortunately, this one dropped the ball totally. The bed was twin when I was expecting a full size. There were no dishes to cook with. The wifi was nonexistent and couldn't connect to it. I wouldn't recommend ANYONE to stay here EVER! I know I'll never stay... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that we failed to provide you with the quality stay you deserve. Thank you for making me aware of your concerns regarding your kitchen. Dishes are no longer kept in guest rooms. Instead, these items are available at the front desk and allows our... More 

Ohio
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed March 27, 2015

Looks like a great option on-line - with a couch, kitchen, etc. In reality, looks run-down, dirty, and disgusting. "Meth-Motel" is what came to my mind. There was absolutely NO way that I was staying here - I would not even consider taking off my shoes, let alone sleeping or sitting on any of the furniture. We arrived at 11pm... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that we failed to provide you with a comfortable stay. As this hotel's general manager, I can assure you that I have addressed my staff on the important of preventative hotel maintenance so these issues will not be experienced in the future. Thank you... More 

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