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MainStay Suites Brentwood

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107 Brentwood Blvd, Brentwood, TN 37027
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112 Reviews from our TripAdvisor Community

Traveler rating
    24
    32
    21
    23
    12
See reviews for
36
14
12
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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    (21)
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There are newer reviews for MainStay Suites Brentwood
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GlobeTrotter
1 review
2 of 5 stars Reviewed December 16, 2011

I have stayed in this hotel several times over past few years and I have noticed a noticable deterioration everytime I stay here. I noticed in my recent stay that some of the best staff they had are no longer seen and a new set of not-so-courteous people have been hired. Hotel needs some serious repairs and upgrades. The furnishing... More 

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TN
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 17, 2011

Checked in 11/16, staying 3 nights. Room was ice cold. After turning on heat/lights this is what you see.1. Stains/evidence of long term small roof leaks with tape coming loose. Leak stains all over kitchen & over one bed. Red sticky 'stuff', maybe catsup on refrig. door-I had to wash off before placing items in frig. Yucky! Set up coffee... More 

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Memphis
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2011

I have stayed here for work for several weeks. This hotel is situated in one of the most desirable areas of metro Nashville. This is a very safe area and close to shopping and retail. The biggest difference in this hotel is the staff. They will really go out of their way to make your stay more enjoyable. The rooms... More 

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Fishers, Indiana
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 17, 2011

Smelled of smoke, cigarette holes in the sheets to prove it. A blind man could have installed the drapes more carefully, as we couldn't close them all the way. Breakfast was decent, for what it was. Restroom had no overhead fan at all which doesn’t help the atmosphere! Parking was inconvenient, to say the least.

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ConcordHospitality, Manager at MainStay Suites Brentwood, responded to this review

Dear Patron31, I appreciate you sharing your comments. I will be addressing your comments with the team at our upcoming staff meeting, please accept my sincere apologies. I hope you will reconsider staying with us and experience the true level of service and accommodations the MainStay name represents. Yours truly, Nick Clifton, General Manager More 

Xxx
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 25, 2011

Stayed here for business for a week and enjoyed my stay. The rooms were big with 2 tvs, couch, separated bedroom, staff was helpful and friendly. Definitely a good deal for the area. Its where I'll stay for business when in Nashville in the future, close to downtown. Call ahead during the day to see if you can get a... More 

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ConcordHospitality, Manager at MainStay Suites Brentwood, responded to this review

Dgo_Guy, Thanks for choosing MainStay Suites Brentwood for your business trip. I am glad you enjoyed your stay with us! I will pass along your comments to our team and we look forward to being of service to you when you are in the Nashville area. Best regards, Nick Clifton, General Manager More 

Knoxville, Tennessee
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 23, 2011

We stayed in Brentwood in February 2011 for a couple of days. Was nice, staff helpful and courteous. 2 T.V.'s Living room, and seperate bedroom. Rooms were clean. Plenty of dining options in the surrounding area. We enjoyed our stay.

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Grove City, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 13, 2011

We stayed at the Mainstay in Brentwood on our way south for vacation. Rooms were VERY generous in size and we liked the kitchen. Outside presentation was very nice and I was excited until I checked in. First, our reservation was incorrect, despite making it online, and we were given a room with one king bed. I explained that we... More 

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Chicago, Illinois
1 review
1 of 5 stars Reviewed July 30, 2011

My stay here was terrible. Once i arrive to the hotel the outside presentation was great along with the lobby. I checked in, got on the elevator the carpet was stained with dirt, i got off and began to smell cigarette smoke although i was in a non-smoking room the smoking rooms where right down the hall. Finally made it... More 

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Watertown, New York
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 5, 2011

I stayed here for two nights after getting a great deal on a discount web site. It is NOT fancy. It is a little worn, and the furniture is definitely quite dated, but for the price I paid, I was very happy. There's free wireless that works well, a large flat screen in both the LR and BR, HBO, free... More 

Was this review helpful? Yes 1
dheinlein, Manager at MainStay Suites Brentwood, responded to this review

Thank you for your review and recommendation anmd! We love hearing from our guests and are glad to know you enjoyed your stay with us. Hope to see you again soon. Yours truly, Nick Clifton, General Manager More 

Piperton, TN
1 review
1 of 5 stars Reviewed September 9, 2010

I've stayed at this location many times for several years and have had great experiences until this last trip. During a storm water poured throught our celling. Staff offered to move us but we declined after placing a trash can w/towel to soften the noise. Trash can was full of water the next day. Two inch strip of mold and... More 

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