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MainStay Suites Brentwood

2.5 of 5 107 Brentwood Blvd, Brentwood, TN 37027
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#16 of 19 Hotels in Brentwood
94 Reviews 3 of 5 stars
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94 reviews from our community

Traveler rating
    21
    24
    17
    20
    12
See reviews for
30
10
11
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Montreal, Quebec, Canada
1 review
1 of 5 stars Reviewed 1 week ago

I checked in with a lovely lady at reception. I entered into my room ( 110) on the main floor. I was overcome by the smell of mould and urine. I went to loo at opening a window but it was sealed shut and opened into a public courtyard anyway. I then looked at the bed which was warping in... More

Was this review helpful? Yes
LaMar H, General Manager at MainStay Suites Brentwood, responded to this review

I am so very sorry for your unfortunate experience. I truly apologize on behalf of our entire staff for the problems that you experienced. I assure you this is not our standard level of service. Thank you for bringing this situation to my attention, Your feedback is very important. More

Chicago, Illinois, United States
1 review
3 of 5 stars Reviewed 1 week ago

Our family was visiting Belmont University and our friends who live in the Nashville area recommended we stay in the town of Brentwood, just outside of Nashville. It is a quiet community and Mainstay Suites Brentwood is in a quiet area and a quiet hotel, which means an extra 1/2 star for this review. Our room was suitable for the... More

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Saint Louis, Missouri
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 1, 2014

I really like the location of this property, as it suits my Nashville Area and work needs. The staff was extremely accommodating during my stay and the room was nice for what it cost. I plan on staying here again in the future.

Was this review helpful? Yes
LaMar H, Manager at MainStay Suites Brentwood, responded to this review

Thank you for taking the time to share your experience with us. Your comments are very important to us. Comments like yours enable us to offer exceptional service to our future guests. We listen and we appreciate your business. More

Columbia, Tennessee
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 2, 2014

The staff makes this hotel what it is! Loved hosting out 35th annual family reunion at the MainStay in Brentwood, TN. This was the third time I hosted our reunion there. We had over 30 rooms booked & over 100 people! Mark, Jeff, Lamare, Jess, Kim & Roger helped so much with cooking hot dogs, finding a place to park... More

Was this review helpful? Yes
LaMar H, General Manager at MainStay Suites Brentwood, responded to this review

Your reunion group was non stop fun from the moment they checked in. You made the staff part of the family and included us as well as the other guests in all the festivities. It was one big happy family. Thank you for choosing us for your reunion and we look forward to the next one! More

Elizabethton, Tennessee
Contributor
12 reviews 12 reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 9, 2014

old problems with previous reviews have been corrected .clean - lobby and breakfast areas updated. - staff is very accommodating. near a variety of restaurant options. good value when compared with nearby motels' prices

Was this review helpful? Yes
LaMar H, General Manager at MainStay Suites Brentwood, responded to this review

Thank you very much for your complimentary review of our MainStay. We are under new ownership and new management. Your kind words tells us we are going in the right direction. We have refocused our priorities and are concentrating on being the very best we can be to each of our guests and catering to their needs and their comfort.... More

Rising Sun, Maryland, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 12, 2014

We had read the reviews of this place, and went in a little scared, but we found the hotel to me more then adequate. It needs an update, yes, but it is still a good place to stay. The bed was very comfortable, and the room size was great. Getting to Nashville is a breeze, and you dont even have... More

Was this review helpful? Yes 1
Indianapolis, Indiana
Top Contributor
77 reviews 77 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed April 9, 2014

First impressions mean a lot and the first impressions of this place were scary!! For starters the front doors are not automated. This is a pain if you have any luggage. The lobby, lounge, office area, and hallways have low ceilings. The front desk is a small office desk in a corner rather than a large counter as in other... More

Was this review helpful? Yes 2
Vero Beach, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 6, 2014

The appearance of this facility seemed nice on the outside. As soon as you walk inside, it is a complete different story. The lobby was somewhat organized, and the receptionist polite. However, the smell of the 3rd floor on which I was staying was nauseating. The room smelled like mildew, the carpet was stained, the bed was rock hard, and... More

Was this review helpful? Yes 1
Bristol, Tennessee, United States
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 5, 2014 via mobile

I wish I could attach pictures of the mattress. Big yellow stains. When asked if there was something that could be done, we were told that they could offer us another pad to avoid touching it. They didn't have another mattress for the sleeper sofa. The front desk girl seemed fake.

Was this review helpful? Yes 1
Nashville, Indiana, United States
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 16, 2014

I unfortunately booked THREE rooms thru Priceline, so there was NOTHING anyone could do to help! One of the rooms smelled like rotten eggs, one of the rooms smelled like smoke ( even though it is non smoking facility!) One of the sofa sleepers had a spring missing and torn underneath so the mattress fell through when you slept on... More

Was this review helpful? Yes 1
ConcordHospitality, General Manager at MainStay Suites Brentwood, responded to this review

Stephanie M, We appreciate your feedback and sincerely apologize for your unfortunate experience. Your valuable comments have been addressed with our staff and additional steps will be taken to correct the issues you encountered with comfort and cleanliness. We value your business and hope we have the opportunity to win you over with our improvements. Thank you again for writing.... More

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Additional Information about MainStay Suites Brentwood

Address: 107 Brentwood Blvd, Brentwood, TN 37027
Phone Number:
Location: United States > Tennessee > Brentwood
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Brentwood 2.5*
Number of rooms: 100
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Also Known As:
Mainstay Suites Brentwood Hotel Brentwood
Main Stay Hotel Brentwood

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