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Extended Stay America - Nashville - Brentwood

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9025 East Church Street, Brentwood, TN 37027 (Formerly Studio Plus Deluxe Studios - Nashville - Brentwood)
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Extended Stay America - Nashville - Brentwood
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Extended Stay America - Nashville - Brentwood
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55 Reviews from our TripAdvisor Community

Traveler rating
    10
    12
    7
    11
    15
See reviews for
13
9
8
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (55)
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    (16)
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    (15)
  • Sep-Nov only
    (14)
  • Dec-Feb only
    (10)
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1 review
1 of 5 stars Reviewed January 7, 2015

Ask Hot Wire for 2 double rooms comparable to a Baymont Inn with a breakfast. Traveling with an 85 year old, (2) 70+ year olds, a diabetic with amputated toes and I have had 2 heart attacks, 3 cardiac ablations and brain surgery. The room was not a 2 bed room as we wanted for my husband, his mother and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The lack of cleanliness you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and as the new general manager the staff and I are making drastic changes to make sure your experience is not repeated.... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 6, 2015 via mobile

The staff were all very personable and accomodating. This being said , the hotel needs the soon to come renovations ASAP. The rooms , though very clean , were a bit smaller than other extended stays , and the doors needed to be pushed hard or they wouldn't latch. The bathrooms could use a caulking , (at least the one... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding our hotel’s physical condition is truly regrettable but as you mentioned the renovation this summer will be a huge improvement. I do really appreciate your positive comments about our staff and will be sure to pass this on and thank them. It would be our... More 

Panama City Beach, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2014

wendell, and all of his staff are way above average in this hotel, ive stayed a few times hear, being in the entertainment industry ive stayed all over the country and his staff the rooms and the quiet stay ive had over and over rate them 10 stars in my book! WEL DONE keep up the great service and thanks... More 

Was this review helpful? Yes 1
Germantown, TN
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 8, 2014

Chose this hotel because pets are allowed and the area is very safe. Cheap linens, no coffee pot, and I asked for a hair dryer for 3 days. They said they were all in use. Satellite stations very limited, maybe 15 to choose from. Kitchen supplies were non existent. They said you have to ask for them. Worst extended stay... More 

Was this review helpful? Yes 1

Travelers are raving about these Brentwood hotels

Blackwood, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 29, 2014

Having read the reviews after booking this hotel I was expecting the worst. I was pleased to find that things were not as dire as expected. After trying to check into the wrong hotel (there is another Extended Stay America just across the road) we were greeted friendlily by Wendell. Our room was clean as was the bedding. There was... More 

Was this review helpful? Yes 1
Nashville, Tennessee
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 1, 2014

Do not stay at this hotel or any Extended Stay America. The staff are unprofessional and incompetent. I stayed here for a month and my room was cleaned one time. The housekeeper Shronda, continually lied about cleaning the room and was extremely unkind. The interim manager, Wendall is friends with the housekeeper and does not care if you stay or... More 

Was this review helpful? Yes 3
Manager_11525, Owner at Extended Stay America - Nashville - Brentwood, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the cleanliness issues in your room and the inconsistency of our housekeeping service is truly regrettable. Please accept my apologies. I will be meeting with my housekeeping staff to review our cleanliness standards as well as our schedule to ensure that all rooms are... More 

Tucson, Arizona
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 31, 2014

I checked into the Extended Day hotel at 9025 E Church Street Brentwood, TN 37027 on June 22 while doing an internship in Nashville. The plan was to reside there until the last week of August, however due to many issues at this location, I left the hotel on Wednesday July 30th. Over the course of the 52 days that... More 

Was this review helpful? Yes 5
Apex, North Carolina, USA
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed July 13, 2014

This place is old old old. I stayed here back in 2002 and not much has changed. Carpets are so dirty and stained - didn't want to take my shoes off. There are terrible smells throughout the place. Beds were decent but I just didn't trust them because everything else felt so old and stained. For what they are charging... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood, responded to this review

Your review for our hotel was recently brought to our attention. We strive to provide guests with all the comforts of home, so we are disappointed to hear that we failed at our goal and did not meet your expectations. Your comments were read by our staff, and we will review our cleaning processes to make sure your experience is... More 

Nashville
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 8, 2014

This is the worst hotel I've ever stayed in. My room wasn't cleaned regularly, I had to buy my own bedding and towels, then wash them on my own. My room key had to be reset weekly and my billing was never accurate.

Was this review helpful? Yes 2
1 review
2 of 5 stars Reviewed June 29, 2014

I wouldn't stay at this hotel again. Checkin was a nightmare and it just wasn't clean enough. I have stayed in other extended stay hotels and they were much better. There was no soap and towels were wore out. There was no trash can and shower dropped all night.

Was this review helpful? Yes
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