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Homewood Suites by Hilton Nashville Brentwood

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5107 Peter Taylor Park, Brentwood, TN 37027
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Homewood Suites by Hilton Nashville Brentwood
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Homewood Suites by Hilton Nashville Brentwood
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353 Reviews from our TripAdvisor Community

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Traveler rating
    166
    97
    54
    26
    10
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130
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119
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Any
English first
  • All months
    (353)
  • Mar-May only
    (98)
  • Jun-Aug only
    (107)
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    (75)
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    (73)
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Birmingham, Alabama
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

I traveled to Nashville for a quick getaway with my wife. We chose Homewood Suites because they are usually very nice. This location is getting tired and worn out. The toilet "sang" all night and everything was faded and well worn. I wont stay here again.

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Pittsburgh, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

When our non-smoking room smelled like smoke we were told the room is close to eh smoking rooms and this should be expected. I booked a non-smoking not semi smoking room. Housekeeping could not consistently replenish rooms supplies, for ex. no or wrong number of towels left in room and mid way through our stay they removed and did not... More 

Review collected in partnership with Homewood Suites by Hilton

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BNABT, General Manager at Homewood Suites by Hilton Nashville Brentwood, responded to this review

Dear Steven G, We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

MISSOURI CITY, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

The hotel did not meet expectations of its brand. The desk staff did not follow through. Hair in the bathtub, toliet did not flush. The AC did not cool the room after being left on 64 degrees for more than 12 hours and Maintancence said that nothing was wrong with it. The room was still 76 degress and humid.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
BNABT, General Manager at Homewood Suites by Hilton Nashville Brentwood, responded to this review

Cathie, I apologize we did not live up to the Homewood Suites standards during your visit. It is always our goal to provide comfortable accommodations and amazing service to all of our guests. I appreciate the feedback, as it is the only way we can correct these issues and ensure they do not occur going forward. Again, my apologies, and... More 

Englewood, United States
1 review
4 of 5 stars Reviewed 1 week ago

Was traveling on vacation with four children in the vehicle. We stopped at this hotel because it was at the half way point. After checking into the room the children wanted to go to the pool. I looked out my window which has a view of the pool and there was no water in the pool. I called the front... More 

Review collected in partnership with Homewood Suites by Hilton

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BNABT, Manager at Homewood Suites by Hilton Nashville Brentwood, responded to this review

Hello and thank you for your review. I sincerely apologize for the inconvenience and hope that you enjoyed the beautiful YMCA facility across the street. The pool is now full of water and almost ready to open. We hope that the next time you are in town, you stay with us and enjoy our pool. Thank you! More 

Wheeling
Level Contributor
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I stayed at this property for CMA fest based on a high recommendation from my friends that stayed there last year. The staff is very friendly but the hotel needs some renovations. When I sent my friends photos of the room they were shocked at the condition. I was in room 250. I stayed for a week. The hot breakfast... More 

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BNABT, Manager at Homewood Suites by Hilton Nashville Brentwood, responded to this review

Hello and thank you for your review! I apologize sincerely about the items that you have mentioned. We are currently in the process of updating both the ottomans and the lounge chairs in all of our rooms. We should have this completed by the end of next month!!!! We are all very excited for the new items arriving at our... More 

Franklin, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago

We checked in a day early and they were completely overbooked for the CMAs. Michael went above and beyond to get us the room we wanted and needed. The whole time with a smile on his face. Teresa was also very pleasant and sweet. She printed off numerous things for me so I could enjoy the festival. When I asked... More 

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BNABT, General Manager at Homewood Suites by Hilton Nashville Brentwood, responded to this review

Jessy, Thank you for staying with us! I love hearing great stories of our associates take care of our guests. I will be sure to recognize the team for their outstanding service. Welcome to the neighborhood! More 

Hamilton, Canada
1 review
2 of 5 stars Reviewed 3 weeks ago

OLD & UNACCEPTABLE. I could write a very long review because we have a long list of things that went wrong during our nightmare vacation but I will tell you only the worst. To premise, we stay as often as possible in Hilton hotels so have had a broad range of experiences. My husband and I travel internationally with our... More 

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BNABT, General Manager at Homewood Suites by Hilton Nashville Brentwood, responded to this review

Ticket #: 20 Property: Homewood Suites Nashville Brentwood, TN Created by: eCommerce Review Help #9 Assigned to: Response Assignee BNABT Subject: 2 star review on TripAdvisor by DJ G on 06/9/15 View ticket: https://app.revinate.com/tickets/hilton-hmwd-031?id=668819 *FURTHER CUSTOMIZATION MAY BE NEEDED* Dear DJ G, We are sorry we were not able to provide you with a better quality of service. This is... More 

west palm, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

great people! excellent service Steven the manager is the best, they make you feel like family-Debra the evening cook-hostess etc, is very friendly and outgoing = fun to be around Room always clean and ready for me when I check in

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
BNABT, Manager at Homewood Suites by Hilton Nashville Brentwood, responded to this review

Hello and thank you for your review! Our team was very hard to ensure every guest feels like a member of our family. We are always eager to provide the best service around while providing a clean and comfortable experience. Thank you! More 

Denver
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room, staff and so on was what you would expect from a Homewood Suites. You pick a place like this because it's a reliable chain. You know what to expect. Breakfast was fine. Location in a business park type area was also reasonable and fairly convenient to getting on and off the interstate. It's not too far from nice... More 

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BNABT, Manager at Homewood Suites by Hilton Nashville Brentwood, responded to this review

Hello and thank you for your review! We have not had an issue with our fire alarm since last year. I do apologize that this happen and can assure you that the problem was addressed and no issues have occurred since then. We thank you for staying with us! More 

Herndon, VA
Level Contributor
38 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The plumbing in our room left a lot to be desired. The toilet became plugged, but fortunately there was a plunger in the bathroom under the sink. The stopper in he sink as difficult to open; fortunately, I was able to reach under the sink and manually push the stopper up. The shower was a challenge to get the water... More 

Was this review helpful? Yes
BNABT, Manager at Homewood Suites by Hilton Nashville Brentwood, responded to this review

Hello and thank you for your review!!! We are delighted that you enjoyed your interaction with our staff, especially Teresa and Lorenzo. I apologize that you had an issue with a few things in your room and I can assure you I will research and get these areas corrected. We hope to welcome you again on your next trip! More 

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