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Hyatt Place Nashville/Brentwood

Certificate of Excellence
3.0 of 5
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202 Summit View Drive, Brentwood, TN 37027 (Formerly "AmeriSuties")
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Hyatt Place Nashville/Brentwood
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Ranked #9 of 19 Hotels in Brentwood
Certificate of Excellence
A recent review
3 of 5 stars reviewed 4 days ago
cupid8192 Chicago, Illinois
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257 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, Alabama
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed yesterday NEW

Thanks to other reviews, I knew the bathroom was going to be tiny (yes, it is TINY). What I didn't know was how poorly run this Hyatt Place was (I have stayed at several others so I thought they would be consistent). We had a bad check-in experience. Four adults and three toddlers waiting in the lobby for three check-in... More 

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Chicago, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The place was nicely set up and the room is very spacious...however I would rather give up a few feet of living space so that I could use the washroom or shower a little bit easier. The toilet and stand up shower is sooooo tight! To close the door you have to straddle the toilet or walk into the shower.... More 

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Greenbrier, Tennessee
1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed here recently and was very impressed with the staff. Nicole at the front desk went our of her way to make us feel welcome. The rooms are all suites although the bathroom is a little small. The breakfast was terrific each day and the hotel is located in a great location for us. Will definately stay there again.

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Atlanta, Georgia
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked a room here by accident was not thrilled. Mainly because there was an odor in my room. I was only there for a couple of nights and I didn't address it with the management. Where there are usually 2 bottles of water in my room at my regular Brentwood hotel, I had to pay over $2. On the... More 

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HPBrent, General Manager at Hyatt Place Nashville/Brentwood, responded to this review

I am so sorry you had a bad experience. If you would have brought the issued to our attention we would have gladly moved you to another room or at the least comped you water! Please know we will be going through a renovation July 26th. Our guest rooms with be completely renovated and by the end of the year... More 

common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My family and I arrived to check-in only to be told that they overbooked and our 2 rooms were given to someone else. We were told that they reserved 2 rooms for us at the Best Western and they would cover the cost... Our reservations were made 2 months in advance. A phone call or e-mail notification would have been... More 

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HPBrent, General Manager at Hyatt Place Nashville/Brentwood, responded to this review

I do apologize for us having to relocate you to the Best Western. You did get a free stay! Please know that we hardly ever have to relocate or not honor a reservation. I do know that we had stayovers due to some medical issues that occurred last minute! We could not ask these particular guests to leave! Please know... More 

Orlando, Florida
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I saw the reviews about the bathroom size and they aren't far off. If you are big or have mobility issues this probably isn't your hotel. I am a big guy and didn't have any issues. Shower has great pressure and is mounted high enough for a tall guy to wash his hair without breaking your neck. The bed is... More 

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HPBrent, General Manager at Hyatt Place Nashville/Brentwood, responded to this review

Thanks so much for the review! I am so glad you got a good nights sleep and enjoyed the area around the hotel! We will be going through a renovation beginning July 26. We will have new rooms, lobby restrooms, fitness center,and lobby! We hope you can come visit again soon! More 

Louisiana
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have booked this hotel through southwest before and the reservation came in as a handicap king and I ask both southwest and Hyatt place to make sure my profile said "no handicap room" but it happened again. They were full and couldn't move me. There are no desk and chair in this room. Cutting stay here short if I... More 

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HPBrent, General Manager at Hyatt Place Nashville/Brentwood, responded to this review

I do apologize that we could not move you to a non handicap room. I would contact Hyatt Gold Passport to ensure that your profile is corrected. We have gotten a few errors that were sent to us wrong. Please know we do our best to accomodate and most likely you came at a very busy time! We hope you... More 

Little Rock, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Love the Hyatt Place in Nashville/Brentwood and every city where I've ever stayed at a Hyatt Place. Always know what the rooms are going to be like with Hyatt Place. Comfortable, clean, modern, quiet. Great location. Convenient and consistent.

Review collected in partnership with Hyatt Hotels

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HPBrent, General Manager at Hyatt Place Nashville/Brentwood, responded to this review

Thanks so much for the comments! We are so glad you had a great experience! We value you as a customer! We hope you choose Hyatt Place Brentwood as your home away from home if in Brentwood, TN. More 

Cardiff, United Kingdom
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Can't believe other reviews on here about this place. Room was huge and fantastic and tv was incredible. Staff were amazing. I stayed here the night of womens World Cup final and bloke on reception...think his name was Farris took me to a local bar in the shuttle bus and then and picked me up 3 hours later. Excellent customer... More 

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HPBrent, General Manager at Hyatt Place Nashville/Brentwood, responded to this review

Thanks so much for the comments! I shared your review with my team and especially Farres! He is a great asset to our team and strives to provide excellent customer service! We hope you stay with us again! More 

Dayton, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Horrible management, horrible customer service!!!! They knowingly overbook their rooms and boot the customers who paid the least through travel.coms. Their policies are unprofessional and don't take into account their customers needs. The thought of ruining a families vacation means nothing to them.

Was this review helpful? Yes 1
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