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Best Western Ramkota


Best Western Ramkota
Hotel class 3 of 5
3200 West Maple Street, Sioux Falls, SD 57107
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Traveler Reviews

58% Do not recommend
3.5 of 5 stars 24 reviews
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All (24)
Couples (0)
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[ Date ] [ Rating ]
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3 of 5 stars
justice5 7 contributions
Northville, Michigan
Jul 11, 2009 | Trip type: Family New

This is an older hotel in need of some updating. The waterpark facility is a bit worn, but our kids still had a lot of fun. My only safety concern is that the lifeguard at the top of the waterslide was not paying attention to how quickly the kids were entering the slide. In fact, I don't think I ever... more

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4 of 5 stars
MemoryCamera 9 contributions
Minnesota
Jun 21, 2009 | Trip type: Family

We needed a stop on our way to the Black Hills and rooms in Sioux Falls were slim. We ended up at the Ramkota and it worked out great. The rooms were simple. The pool was great for the kids and was the highlight of the hotel. We ordered room service and the food was as good as anything you... more

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5 of 5 stars
ckckkcpropst 8 contributions
Oklahoma
Apr 3, 2009 | Trip type: Business

it was awesome. The water park was excellent and the kids loved it. There was a security person, which made me a little bit more comfortable to let my kids run around! It is alot to play on for them but its in an area where you can keep an eye on everyone. Our room was also very clean. The... more

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1 of 5 stars
Nossi 23 contributions
Rural Belgium
Dec 21, 2008 | Trip type: Business

In the first room I woke up scratching in the middle of the night - only to find myself surrounded by fleas..... The front desk people hardly seemed to care, but eventually moved me to a new room. There I was greeted by the smell of mouldy (blue?) cheese, soon traced to a very poorly maintained fridge. When I told... more

Management response from
Grunie, General Manager

Dear Valued Guest: First and foremost, I apologize for your experience, it's certainly not our standard. We do have a monthly service agreement with a reputable vendor for pest control, and received reports with no documentation of such. I also apologize for the lack of attention to detail in checking the fridge. We always hope if there is an issues...

Fair Place
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3 of 5 stars
HideawaysSouthDakota 26 contributions
South Dakota
Sep 30, 2008 | Trip type: Business

This is a fair motel. My biggest complaint is the cleaniness of the rooms. I don't like food around the bed and it looked like it hadn't been vacummed around the bedstand and corners for awhile. The pool area needs some help also. And it didn't have elevators a long walk to lobby. We did eat breakfast there once and... more

Management response from
RamkotaSF, General Manager

Thank you very much for the comments on your stay; hearing directly from our guests just makes us better. I do apologize for the uncleanliness of your room and believe it not to be the norm. I wish we would have had the opportunity to meet during your visit so we could properly address. We have implemented new policies that...

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5 of 5 stars
newjerseyfamily 84 contributions
Burlington, NJ
Jul 3, 2008 | Trip type: Family
1/1 found this review helpful

We arrived rather tired and hungry when we got to Sioux Falls, on our way out to Mount Rushmore. The staff at the desk was so helpful, we were suspicious! We've never been greeted as nicely as we have been here. We were checked in quickly, asked us where we were heading (Rapid City), given suggestions as to where to... more

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3 of 5 stars
SouthDakotaLore 1 contribution
South Dakota
Jan 29, 2008
1/2 found this review helpful

We have stayed at this hotel every time we come to Sioux Falls, SD. Our son is in the military and flies into Sioux Falls which is a 250 mile drive for us. We have always been very happy with this hotel and have always been offered a great military rate. This morning, however, when I called to make a... more

Management response from
RamkotaSF, General Manager

Thank you for your heartfelt comments. Please be assured the lack of the available rate during a peak time was not intended to show disrespect for the men and women fighting for our country, nor their families. We thank them for their support. Resectfully, Jan Grunewaldt General Manager

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2 of 5 stars
rhannaw3 1 contribution
Aberdeen, SD
Jan 22, 2008 | Trip type: Business
0/1 found this review helpful

We stayed at this location because our company christmas party was being hosted there. When we arrived in our room it was 55 degrees. We tried to get the heater to work with no luck so called the front desk. They were very quick to send a maitance worker in to try and fix the heater but didn't think he... more

Management response from
RamkotaSF, General Manager

Thank you for your comments. I am very sorry for the incident that led to such a negative impact on your family. I have routed your comments for each department so they can see how their performance or lack of, affected you. Please know this is not the norm. We have started a call back program to welcome all of...

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5 of 5 stars
familyhappy 2 contributions
aberdeen, sd
Jan 9, 2008
2/2 found this review helpful

We are actually staying at the hotel as I am writing this. WOW! We are here because my 3 year old son needs to go to the hospital in the morning. The staff has come to know our family so well and knew that we were here for a medical happening. They sent a little basket of goodies (cookies, candy... more

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5 of 5 stars
familyhappy 2 contributions
aberdeen, sd
Dec 5, 2007 | Trip type: Family
4/4 found this review helpful

We live about 200 miles from Sioux Falls and we love staying here. 2 times a year we vacation in Sioux Falls. In the summer we stay for about 4 days and have a wonderful time. We love swimming inside and then outside when the indoor one closes. We tell our kids it is like being in Florida swimming under... more

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Best Western Ramkota Also Known As

Address: 3200 West Maple Street, Sioux Falls, SD 57107