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Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall

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2501 S Shirley Avenue, Sioux Falls, SD 57106 (Formerly Holiday Inn Express Sioux Falls)
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Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall
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Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall
Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall
Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall
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131 reviews from our community

Traveler rating
    75
    43
    11
    1
    1
See reviews for
48
25
6
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Littleton, Colorado
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

My fiancee had to work there on his birthday. I ordered an "edible arrangement" for his birthday and had it delivered (I live in Colorado). The hotel staff put it in their refrigerator (thank you), but never let him know it was there. I called and spoke with "Kasey;" she was very rude. She claimed she left a message on... More 

Was this review helpful? Yes 1
DanyellN, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review

Thank you for taking the time to provide us with the feedback regarding your recent stay with us. I am so sorry that we let you down and you were disappointed with the service you received. Our goal is to provide outstanding service to each and every guests and it is evident by your comments that we failed to deliver.... More 

Davenport, California
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 6, 2015

As a member of an organization that does a lot of travel, where we stay is of the utmost importance. We come to Sioux Falls for presentations twice a year, and we stay in this hotel every single time we are here. We simply love it here! The staff is always friendly and incredibly helpful, the facility is always clean... More 

Was this review helpful? Yes 1
DanyellN, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review

Thank you for taking a moment to share your experience with us by submitting your review on Trip Advisor! We enjoy reading our guest's feedback and learning what brings them to beautiful Sioux Falls! We are glad that we are your preferred hotel while you are in town doing your presentations. See you on your next trip! Safe travels! More 

Northfield, Minnesota
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 4, 2015

We spent one night as we were passing through Sioux Falls. We stayed in one of the suites in the south wing. We have stayed in many Holiday Inn Express hotels and this one is about average. Our room was spacious and quiet. The room's temperature was easily controllable with a unit that allowed us to keep the fan on... More 

Was this review helpful? Yes 1
DanyellN, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review

Thank you for taking a moment to submit a review for our hotel. Your feedback is highly valued and our team hopes to see you on your next visit to Sioux Falls. Safe travels More 

Aberdeen, South Dakota
Contributor
20 reviews 20 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 3, 2015

We were given 3 rooms in 2 days in the newest part of the hotel. Room #1 never warmed up. Room #2 was a handicap room that smelled bad. Room #3 was fine. Everything was new so I was surprised about the issues. You had to get your room cards updated a couple times a day or you couldn't get... More 

Was this review helpful? Yes 2
DanyellN, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review

Thank you for taking a moment to write a review on your recent stay with us. We value your feedback. We want to apologize for the inconveniences during your stay, as we strive to provide the best accommodations for our guests. During your next visit to Sioux Falls, we hope you will join us again. Safe travels, Danyell Nelson General... More 

Milwaukee, Wisconsin, United States
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 5, 2015

Staff very nice and helpful. I like the South Tower as it was quiet. Room 363 was a nice size with mic/fridge. Tip: Restaurant, Foley's is right next door. If you get a bottle of wine you can take it back to the hotel.

Was this review helpful? Yes
DanyellN, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review

Thank you for taking a moment to write a review regarding your recent stay with us! It is always wonderful to see that our guests' are enjoying themselves while visiting our area. Safe travels and hope to see you on your next visit to Sioux Falls! More 

Dayton
Top Contributor
108 reviews 108 reviews
82 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed December 28, 2014

We spent Friday and Saturday night here while we visited our son and his wife. The location for shopping and restaurants couldn't be better. Easy on and off the Interstate. The front desk staff was friendly, personable and efficient. Since we have started coming to Sioux Falls we have tried several other chains but I think this time we found... More 

Was this review helpful? Yes
DanyellN, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review

Thank you for taking a moment to submit your recent review! We are thrilled to see that you will be returning as our guest! Safe travels to you and your family More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 7, 2014

This is in a great location, close to many of the stores and mall, but still secluded enough that no outside noise. The breakfast was delicious each morning and very nicely laid out. We missed housekeeping since we stayed in the room to long the first time but that night going to ask for towels, soaps, shampoo, etc...the gentleman and... More 

Was this review helpful? Yes 1
DanyellN, General Manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review

Thank you for taking a moment to write a review regarding your recent stay with us. Our team appreciates your feedback and is thrilled to see that you enjoyed your time with us. Thank you Danyell Nelson General Manager More 

Fairmont, Minnesota
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 12, 2014

My husband was in Sioux Falls for surgery. When we arrived we were greeted very cordially and quickly. I explained my situation. They immediately changed our room to a more appropriate room for our needs. Thank you Glenn. The staff saw that I got transportation to and from hospital every am and whenever I called for pickup they were their... More 

Was this review helpful? Yes
Staff2501, Hotel Staff at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review

Thank you so much for the wonderful review! Your kind words are much appreciated and we are happy that your experience here with us was outstanding. It's so nice to hear how our staff exceeded expectations and we were able to help you get through that stressful week. Take care! More 

Enderlin
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 of 5 stars Reviewed October 27, 2014

We had bus problems so our group checked in late. Location is good, near highway but not right on the highway. Rooms are nice and comfortable. The breakfast in the morning is great. Full menu. The lady handling the breakfast was friendly and helpful - nice to wake up to a smile. The gentleman at the desk thought he was... More 

Was this review helpful? Yes
Staff2501, manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review

Thank you for your wonderful review and we are happy you had a nice stay here with us even though it was a short one. We have a great breakfast for our guest and are very happy you were able to enjoy it. Thanks again for taking the time to review our hotel! More 

San Diego
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 9, 2014

I stayed at this hotel for 3 weeks in the month of September. This was a cozy hotel that focuses on the little things to make guests feel welcome. I was impressed by the staff and their desire to help guests. Everyday around 4PM guests came back to the hotel to find free snacks waiting for the guests such as... More 

Was this review helpful? Yes 1
Staff2501, manager at Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall, responded to this review

Thank you for your kind words and wonderful review! I am happy to hear such wonderful comments regarding our staff. I also think we have a great staff and always thrilled when our guests compliment them. Thanks again for choosing to stay us! More 

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