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Grand Gateway Hotel


Grand Gateway Hotel
Hotel class 3 of 5
1721 LaCrosse St, Rapid City, SD 57701
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Traveler Reviews

64% Recommend
3.5 of 5 stars 31 reviews
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By trip type
All (31)
[ Date ] [ Rating ]
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5 of 5 stars
birdyterp 1 contribution
Minneapolis, MN
Jul 1, 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I came to Rapid City for a combined business/pleasure trip. We were originally booked at the Quality Inn across the street, as that is where his class was being held. We were not happy with the room there, so we decided to find another hotel. We happened to walk into the Grand Gateway first and were extremely... more

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5 of 5 stars
GetawayFamily56296 1 contribution
USA
Jun 15, 2009 | Trip type: Family
1/1 found this review helpful

We were thrilled with our stay at the Grand Gateway in Rapid City-as others have mentioned, the location is convenient and the staff is very welcoming and helpful. We loved the atmosphere of our clean, inviting room and our 2 kids were in heaven with the pool and great waterslide. The onsite Perkins -in which we ate at twice-had fast... more

Great Place
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5 of 5 stars
Lizz46 1 contribution
Phila
May 11, 2009 | Trip type: Couples
1/1 found this review helpful

My friend and I stayed there for 6 days. I cannnot say enough nice things about the hotel. First, the staff was very nice and very helpful with any questions we had. Second, our room was wonderful. Very clean and well kept every day. There is a restaurant attached to the hotel which is open 24 hours and also, the... more

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5 of 5 stars
lilotruck68 1 contribution
wellsville new york
Apr 20, 2009
1/1 found this review helpful

I was so glad that our group booked the rooms at this hotel....this hotel was above & beyond what I expected...the front desk personel was super, sales & housekeeping was great, all the employees made sure we had everything we needed, the beds were great, the rooms were very clean, and great place to relax. Perkins & Cheers was excellent,... more

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2 of 5 stars
PositivePoller 1 contribution
rapid city
Feb 23, 2009 | Trip type: Couples
1/2 found this review helpful

1) My husband and I booked a room for our valentines get-away online. We were told the price would be $80 and we thought that was a pretty good deal! Once we got to the hotel, we were informed that the cost was actually $100 and that they had made a mistake. We decided we would like to cancel out... more

Management response from
TravelS.Dak, Owner

You see, what I’m about to reveal to you, will enlighten the way this situation occurred. 1st. Our intention & what really matters to us, is that all our guests are treated equally and can fully enjoy their stay! I can’t say it enough, having a great hotel & personnel that exists to make sure your stay is totally taken...

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1 of 5 stars
LeeProsserWA 1 contribution
Prosser WA
Jan 8, 2009 | Trip type: Couples
2/3 found this review helpful

We went to Rapid City to visit our son. Thought we'd found a good deal with this hotel through Expedia. IT WAS HORRIBLE!!! There were BED BUGS! We stayed one night and my husband woke up with a few bites. I joked that it was bed bugs. The next night we stayed , and in the morning he was covered... more

Management response from
TravelS.Dak, Owner

We totally got your story, loud and clear...Thank you for your comment we are puzzled and will look very closely into your story, so we can get to the bottom of what really happened. Our guest loyalty is our 1# priority and we totally understand the nature of competition. We are 100% committed that all of our guests like you...

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3 of 5 stars
lakeflyer 62 contributions
Cleveland, Ohio
Oct 25, 2008 | Trip type: Friends getaway
0/1 found this review helpful

This was the last hotel stop on a girls' weekend in South Dakota. After a long day of driving all over Western South Dakota, I was glad to pull into the parking lot of this hotel. The location is right off the freeway, which is convenient. Because it was cold and rainy, I might have been a bit crabby when... more

Management response from
TravelS.Dak, Owner

Thank you for your comment and for staying at our hotel. I must apologize for any misunderstandings you have. Perkins restaurant & bakery is connected to the hotel. You can find it right behind you when you come to check in at front desk. They are open 24 hours and famous for there splendid breakfasts! Our pool area is so...

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5 of 5 stars
blueeyedduo 1 contribution
San Antonio, TX
Oct 22, 2008 | Trip type: Friends getaway

When we first arrived at Rapid City, we had a reservation at a different hotel. When we got to our hotel, it was one of those places that I wouldn't send my worst enemy to and it should have been a rent-by-the hour place. So, we left. We went to the Grand Gateway, and that was the beginning of a... more

Management response from
TravelS.Dak, Owner

Thank you for the GREAT REVIEW and thank for coming in and booking your room at the Grand Gateway Hotel! Yes! Billy is awesome, isn't he! Next time your coming to Rapid, stop by and say hi! I can give you some FREE drink tickets for your entertainment at the onsite Cheers Lounge and Sports bar! See you soon! Judd...

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4 of 5 stars
JamesWPittsburgh 1 contribution
Pittsburgh
Aug 29, 2008 | Trip type: Family
1/1 found this review helpful

I picked this hotel because it was $50 cheaper per night than the Hampton close by. I am a Hilton Honors Diamond Level, and rarely go outside the chain. This hotel, although non-branded, has been nicely upgraded to rival any 3 or 4 star name brand hotel. Our room had a fridge, microwave, safe, and sink that was outside the... more

Management response from
TravelS.Dak, owner

Thank you for staying at the Grand Gateway Hotel, and submitting a great review. We at the Grand Gateway are a member of World Hotels and have been awarded their frist class award. World Hotels has one of the very best rewards program in the Hotel Industry, Earning up to 1000 miles a night by staying in one of our...

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5 of 5 stars
IndBiker 1 contribution
Indiana
Aug 18, 2008
2/4 found this review helpful

Decent room and helpful staff. We had a few minor issues but the staff worked them out completely. Karina was especially supportive and helpful. more

Management response from
TravelS.Dak, Owner

Thank You for staying at the Grand Gateway Hotel, we are delighted that you found our Hotel inviting with our accommodating staff. At the Grand Gateway we enroll our staff in many training seminars on how to be the very best agent. Our mission statement is “To do on to others as you would have them do onto you” We...

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Grand Gateway Hotel Address

1721 LaCrosse St, Rapid City, SD 57701
Rapid City Hotels Grand Gateway Hotel
3.5/5.0
31