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Best Western Ramkota Hotel

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2111 North LaCrosse Street, Rapid City, SD 57701
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Best Western Ramkota Hotel
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Best Western Ramkota Hotel
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400 Reviews from our TripAdvisor Community

Traveler rating
    120
    121
    84
    38
    37
See reviews for
190
78
16
65
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Temecula, California
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

First and foremost there is no elevator at the hotel. It was not very pleasant carrying a heavy suitcase up the stairs. When I was there the staff was not friendly with the exception of one gentleman who was very helpful. When I was at there store trying to buy something the staff made it feel like I was a... More 

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Stuttgart, Germany
Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I never had to refuse rooms three times, because all of them where dirty. Ever single room they presented had a really badly cleaned bathroom (stains all over the toilet). When we wanted to just check out and get the money back, they couldn't do that because the room was not booked directly through them. Because no cleaning staff was... More 

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Travelers are raving about these Rapid City hotels

Denver, Colorado
1 review
1 of 5 stars Reviewed 5 days ago NEW

Tried to check in a little early and room wasn't ready, took the kids to an indoor water park and came back at 4:30 for check in and still no room ready, went to get dinner with the my two kids and husband and called back at 6:00pm and said it would be ready in 15 min. I got there... More 

Was this review helpful? Yes
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

Once again let me apologize for the late check-in. I called many rooms and saw many guests on Saturday and was available Sunday, and Monday as well. I would love to talk the weekend over with you to ease the stress of the trip. Please contact me at your convenience so we can make things right. Once again we apologize... More 

Rapid City, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Rhonda (the manager) was really nice and helpful getting us booked, and making sure we could have our dog there on a very busy weekend. Loved the hotel/ restaurant and our stay. Would stay again. A++++. Great facilities.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

Thank you for the kind words, we really appreciate the nice comments. I am glad to hear that you enjoyed your stay and that you will be back in the future. Thank you again for taking the time to review the Ramkota. More 

Top Contributor
200 reviews 200 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

The room has a Good bed And a Good shower Quiet Includes a coffee pot service , huge tv Our only issue was that we had to schlep our bags up to the second floor w no elevator We are 70 and it wasn't so easy up or down Would return if we could b downstairs

Was this review helpful? Yes
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

I am pleased that you enjoyed your stay and hope that you will come see us again. Thank you for taking the time to review the property. More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 weeks ago

The only I went there was for the pirate ship for my kids. The room was gross and dirty. There was a glob of lotion under the bed skirt about the size of a tennis ball. Someone else's hair in the shower, and wet were napping when housekeeping went by. So when I asked for towels I was told the... More 

Was this review helpful? Yes
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

Terrible, just terrible to hear. We will do our absolute best to remedy any issues that we can. I apologize for causing you any inconvenience while staying with us during your Black Hills visit. I can tell you we take all of our guest comments to heart and I am sincere in saying we will do better. Thank you for... More 

Chicago, Illinois, United States
Contributor
20 reviews 20 reviews
20 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel The staff is cooperative, warm and friendly. They put me in a room on the first floor near their fabulous lap Pool and even opened the pool early for me. This is a wondeful hotel and I always stay here when in Rapid City. It is clean, friendly and great location near the highway!

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

I am so glad that you mentioned our pool area. It is a fantastic feature that we have to offer our guests and I am pleased to hear that you enjoyed your swim. Thank you so much for staying with us we hope to see you in the future. More 

Gold Coast, Queensland, Australia
Contributor
20 reviews 20 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel had everything for the very reasonable price of $89 booked through Booking.com The only complaint we had was we could not access the wifi from our room. We reported this so it could be fixed. The Happy Hour was amazing and cheap, healthy meals were available there too.

Was this review helpful? Yes 1
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

Thank you for the kind response it is refreshing to hear when our efforts translate into a happy customer. Thank you for being our guest we would love to see you in the future. More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our three day stay here. Our room was spacious and clean. The price was very reasonable and the employees were great. There was very little, if any, noise from other guests. Great accommodations, and we would stay here again and will recommend it to our friends.

Was this review helpful? Yes
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

Thank you for the recent review, I am glad that you enjoyed your stay and look forward to seeing you in the future. Once again Thank you for taking the time to review the prperty, we value our guest feedback. More 

BOLTON
Contributor
12 reviews 12 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stay in Best Western Hotels whenever possible for loyalty and guaranteed service, comfort and cleanliness. This hotel was just average and for the money I paid was underwhelmed compared to other available options in the area

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

Thank you for the recent review, I am sorry to hear that we did not exceed your expectations. We are on the front end of a 3 year remodel that I think will excite you, if you happen to be in the area in the future please give us another chance and we will do our best to make your... More 

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