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Best Western Ramkota Hotel

3.0 of 5 2111 North LaCrosse Street, Rapid City, SD 57701
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Best Western Ramkota Hotel
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Best Western Ramkota Hotel
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368 reviews from our community

Traveler rating
    109
    114
    77
    36
    32
See reviews for
176
72
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58
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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Wykel
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This was the first time we've stayed at the Ramkota Hotel and will probably be the last. The hotel and room was very dated. The carpet looked very dirty, the wall paper border around the room was coming loose. In the bathroom there was something on the floor behind the sink, we left it alone, not sure what it was.... More 

Was this review helpful? Yes
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

I apologize for any inconvenience that we may have caused you during your stay. I will make sure that we take care of the issues within your room to better serve future guests. Once again thank you for taking the time to review the property we hope that you will reconsider visiting us in the future, we would like another... More 

Foley, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The manager Josh Schmaultz gave us 2 rooms immediatelyin his hotel after a fire destroyed our home. His compassion as a person and neighbor is outstanding! The staff at Ramkota is also amazing and kind. They treated us like family with concern and compassion. We had everything we needed and the rooms were very nice, spacious and I loved the... More 

Was this review helpful? Yes 1
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

It was our pleasure to help your family in your time of need. I hope that the rest of the process of rebuilding goes well for you. We wish your family the best of luck in the future and appreciate the kind words. More 

Rapid City, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

We planned this trip for our family of 4 to enjoy the waterpark. When we arrived we were told the 2 large main slides would not be turned on and that they are usually not on Sundays. It was a busy day at the waterpark and they still did not turn on the slides.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

I am so sorry for the lack of amenities during the weekend of your stay. We have remedied the problem with our waterpark on Sunday and hope that you will give us another opportunity in the future. Thank you for the review and once again please accept our apologies. More 

Pine Ridge, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

after finally being allowed to get into our room...2.5 hrs late the children had fun.....aesjhfskab rvw;eoruv lweqr bv,mwnrem4r;lwqkjefb verklnb vlerjtb vel;rk 'werob lerkmgn v'erjotb v;ewrjtb 'ewolrtb ewlrjtb 'eortb e'rt'roepub rop'tu.. My review should be my lenghth!!!!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

Thank you for taking the time to review the property. I am so sorry about the wait on the weekend you came in, it was a very busy time for us and I can assure you we do our best to turn the hotel for our incoming guests. I was pleased to hear that after check-in the rest of your... More 

Wy
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Waited until 7:00pm before room was ready then hiked all my stuff upstairs only to find other people in there! What! No one even apologized. Front desk needs organization! This was a cluster. Needs help

Was this review helpful? Yes 2
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

I am so very sorry for the experience you received while staying with us this past weekend. I would love to speak with you about the specifics to try to make things better in the future. I can tell you it is never the Ramkota way to have you wait for your room or to have this kind of experience.... More 

Minot, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Large facility with great rates, and all amenities you could ask for. Parking is limited and if you arrive back late, you will have to park a distance from you room. However several entrances are available. Study the layout map and become familiar with entrances and hallways.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

Thank you so much for the recent review. I am pleased to see that you enjoyed your stay with us and are willing to pass that experience onto others. It was our pleasure to have you stay with us, please come see us in the future so we can again offer you our superior service. Once again thank you. More 

Princeton, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2015

I was in town on business and only stayed one night. Very nice, clean and quiet. I would definitely stay here again. The hotel is very large and I didn't have the time to see everything. Restaurant's and a gas station all right there. Super nice.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

I was so pleased to hear that enjoyed your recent stay at the Best Western Ramkota. It was our pleasure to serve you while you visited Rapid City. Please keep us in mind in the future we would love the opportunity to give you our caring service. Once again thank you for taking the time to review the property. More 

2 reviews
5 of 5 stars Reviewed January 23, 2015

A great place to stay. Service was great even though there were a lot of conventions going on. The kids loved the water park I wondered why it was so muggy but I see in another review that the fan was broke not a problem we had fun anyway I loved the patio doors it made it much easier to... More 

Was this review helpful? Yes
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

Thank you so much for the positive review. It was our pleasure to have you stay with us while in Rapid City. Please keep us in mind in the future we would love to see you again. More 

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed January 20, 2015 via mobile

All though the room was clean everything else was just off. I booked this room for my daughter's 10th birthday mainly for the water park. At check in i was told the pool slide was down :( when we arrived at the kids pool it was soo muggy in there u could barely see and the chlorine was so strong... More 

Was this review helpful? Yes
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

Please accept my apologies for your most recent stay. The problem in the waterpark has been remedied at this time. We had a blower motor that had went out on Thursday that sucks the moist air from the room and it was scheduled to be replaced after the weekend. Like I said we are very sorry for any inconvenience it... More 

Gillette, Wyoming
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 6, 2015

I booked our room on-line through the Best Western website. Customer service at this hotel stinks. Had to return to the desk and bring confirmation email showing we were to receive a free pizza and bottle of soda. We were given a card and told to present it at the restaurant. Given that there is a restaurant on site, we... More 

Was this review helpful? Yes
Ryan F, General Manager at Best Western Ramkota Hotel, responded to this review

I am very sorry for any confusion that may have taken place during your stay. We have investigated the issue to try to take care of any problems. Since you booked through Best Western at Rack rate and not under the promotional code we did not identify that you had the party package. I apologize for any inconvenience, we have... More 

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Additional Information about Best Western Ramkota Hotel

Address: 2111 North LaCrosse Street, Rapid City, SD 57701
Phone Number:
Location: United States > South Dakota > Rapid City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Ramkota Hotel 3*
Number of rooms: 267
Reservation Options:
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Also Known As:
Best Western Rapid City
Rapid City Best Western

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