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All 52 Rapid City hotels

Best Western Ramkota Hotel

3.0 of 5 Hotel   |   2111 North LaCrosse Street, Rapid City, SD 57701
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64%
Ranked #22 of 52 hotels in Rapid City
A recent review
5 of 5 stars reviewed 2 weeks ago
Maria P Auburn, United States
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227 people have reviewed this hotel

Traveler rating
    65
    77
    48
    17
    20
See reviews for
106
47
8
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Madison
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed yesterday NEW

I really dislike how you can sometimes be treated like a second-class citizen when you book through a service like Priceline. When we checked in, we simply asked if our two rooms could be near each other and if one could have two beds. The front desk person was like a robot and could really care less about our request.... More

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Auburn, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel, would stay again if I were in the area and would def recommend if you have kids as they have a wonderful indoor water park. As for the adults, the hot tub is wonderful~!! The location is prime, tons of things to do, IF you are there at the peak season, usually April 1st and many great restaurants... More

Review collected in partnership with Best Western

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Ryan F, Front Office Manager at Best Western Ramkota Hotel, responded to this review

Maria P, I'm glad to hear you enjoyed the stay. Our waterpark and features tend to be a favorite for quite a few kids. I hope you're able to come back in the summer, enjoy more of what the Black Hills has to offer, and just relax with another good stay. Sincerely, Front Office Manager Best Western Ramkota Hotel &... More

Chicago, Illinois, United States
Contributor
12 reviews 12 reviews
12 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

This is a wonderful hotel with a friendly and caring staff. The rooms are bright, clean and look brand new. The Pool is the best I have ever seen at a hotel. As large as the YMCA Lap Pool in Chicago. It is Clean and the temperature perfect. They also have a Water Park for the kids. This is an... More

Review collected in partnership with Best Western

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Ryan F, Front Office Manager at Best Western Ramkota Hotel, responded to this review

Dave D, Thank you. We appreciate hearing how our guests enjoyed their stay and we are glad to be able to be part of making that happen. It sounds like you had a chance to relax and enjoy our pool. You'll also be glad to know that we will be updating carpets and doing room remodeling in the upcoming month.... More

Fort Pierre
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 7, 2014

Used to stay here all the time when traveling. The place in the last year seems to be falling apart and the staff is just not what it used to be. Was always clean too but my last visit I found hair from the previous guests on my pillows, good thing I bring my own. Overall it is very dated... More

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Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this review

theshootist93, Thank you for taking the time to comment. I do feel sad that your stay was not valued and would like to apologize on behalf of the hotel. However, the good news is these issues are already being addressed. We have remodel scheduled for April and we are very excited to be able to offer a more modern hotel... More

2 reviews
5 of 5 stars Reviewed March 5, 2014

they really treated us well, we could not believe when they found out it was our anniversary and up graded our room, then gave us a complimentary bottle of wine w/ chocolates. wow, who does that. they do!!! very happy with our room and stay.

Review collected in partnership with Best Western

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Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this review

2006ta, Thank you for taking the time to write. I'm so glad to hear you enjoyed your anniversary and that our hospitality was able to play a part in that. I will pass on your appreciation to our staff. We look forward to having you return for another visit. Safe travels, Front Office Manager Best Western Ramkota Hotel & Conference... More

rapid, United States
1 review
1 of 5 stars Reviewed February 28, 2014

spent over 2 hours trying to check in and when i got to the front of the line i was given no reason why it took so long and the service was extremely rude did not even look me in the eyes no comp no free breakfast not even a discount or an apology

Review collected in partnership with Best Western

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Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this review

Andrew D, I would like to apologize for the delay in check in you experienced. On the weekend in question, the entire Rapid City area took on a vast unforeseen amount of travelers. Our hotel, felt this strain at check in and staffing the most. We tried our best that day to quickly get rooms ready and people checked in.... More

Buffalo, United States
2 reviews
5 of 5 stars Reviewed February 26, 2014

The hotel is very nice and well maintained. Fantastic restaurant. Parking was secure. Staff was friendly, helpful and accommodating. Additionally, we had our dog with us and they did not have any problem putting us I a nice room that had no evidence of other pets. Competitively priced too.

Review collected in partnership with Best Western

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Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this review

Dennis J, Thank you for your comments. I'm glad to read you enjoyed the restaurant and the hotel amenities. I will pass your appreciation on to the staff. We do our best to meet each guest's accommodations, whether it be pets, first floor, airport shuttle, etc. We also hope to see you back again and appreciate you taking the time... More

wyo
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 26, 2014

Our club booked this hotel for a youth group trip that we take annually. The rooms were very nice and beds were some of the best I have ever slept in. We stayed in the old part of the hotel and found our rooms very easy. We were all booked together which made it nice so we could all visit... More

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Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this review

Rockymtncowgrl, Thank you for sharing your appreciation with us. I'm so glad to hear that you enjoyed a comfortable stay and a great hotel experience. Our indoor waterpark and pool accommodates kids of all ages and seems to be a favorite with the majority of our guests. We hope your travels brings you back this way again. We would love... More

Williston, North Dakota
1 review
1 of 5 stars Reviewed February 16, 2014 via mobile

Booked for march 28&29, they changed it to feb 10, I was no where near the area. Double check your confirmation as they like to reset your dates if you book online. Won't give me my money back or anything. Definitely will not stay there in march when I wanted to or they'd probably put me down for yet another... More

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Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this review

Tnolz86, It's unfortunate to hear about this mix up. We do charge one night's cost for un-used reserved rooms held. This is due to the missed opportunity to be able to rent the room. To follow up further, I did research and it shows the reservation was made through Best Western, as your comments mentioned. However, when booking online the... More

1 review
5 of 5 stars Reviewed February 13, 2014 via mobile

I have stayed at many Best Westerns, this one was by far the best yet. For the the price I will even go as far to say this is the best hotel I have ever stayed at.The staff went out of there way to make sure we were comfortable, and even held the water slid open late for us. The... More

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Thomas P, Front Office Manager at Best Western Ramkota Hotel, responded to this review

wsala, Thank you so much for taking the time to write about your stay. We do our best to make each guest's stay the best we can and I'm glad to hear it does not go unnoticed. I will also pass on your comments and appreciation to the hotel staff. We look forward to having you back again for another... More

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Additional Information about Best Western Ramkota Hotel

Also Known As:
Best Western Rapid City
Rapid City Best Western
Address: 2111 North LaCrosse Street, Rapid City, SD 57701
Phone Number:
Location: United States > South Dakota > Rapid City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Rapid City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Ramkota Hotel 3*
Official Description (provided by the hotel):
Western and Native American decor rooms PLUS Western hospitality! Free waterpark passes included with rates; full service Minerva's Restaurant and Bar; free computers/printers and internet access. Fitness Room, huge indoor pool, gift shop and complimentary shuttle. Across the street from the Rushmore Mall (110 stores) and movie theaters. ... more   less 
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