We had requested a renovated room a month in advance, we let them know my husband just had surgery and we would like the first floor with a newer bed. (The staff said the newer beds were more comfortable and available in the renovated rooms.) We arrived at 2am Friday morning and ready for that comfortable bed. The room they... more

Our room had been redone, and they were working on a last wing. Our kids loved the water park and had a fabulous time. They ought to really take this kid theme further, as this is such a family destination. I could see why people without kids would not like it but they could always stay somewhere else. If you... more

I always check what fellow travelers say before I book hotels. In this case, I was forced to stay here because of a conference I attended. The reviews were mixed, complaints about the internet, the bugs in the room, the beds. The most positive reviews were mostly about the water park and kids loving it. Our kids were grown, so... more

We thought a Best Western hotel would be updated. We spent the money for a suite #1702. I wished we would of walked out when we first walked in. It was so outdated that the bathroom sinks were pink and didn't work very well. The bed mattress was hard as a board, no new pillow top mattress in our suite.... more

There are a lot of hotel that are cheaper in the area. This one has a very large indoor pool, Kiddy pool, and a water park. The rooms a large in comparison to most. Restaurant and 2 bars are in the facility. The people were very friendly – and the kids had a blast. Highly recommended – but it is... more

Stayed for 4 nights while touring the area. Paid $ 75 per night. Check in and check out was fast and easy. The room was clean and the bed and sheets were comfortable. The bathroom was clean. Like most hotels these days with strong door closers, if the room door is left to close on its own, it makes a... more

We arrived in Rapid City rather late at night and just wanted a hotel for the night. Having had good experiences with Best Westerns in the past, we thought it would be OK. I must say, we were quite disappointed during the entire 20 minutes we spent there. Our first problem was the shock we felt when we learned there... more

Very large hotel with a very good restaurant. They have an indoor waterpark, which is separate from an additional indoor pool. The only negative thing I can say is that they didn't have continental breakfast!?!?!? I thought all Best Westerns supposedly had that, but not this one. more

These people define hospitality. We arrived a day early and with nothing but smiles, they accomodated our needs within a minute. They made us sign a water park waiver form that caught me off guard. I had no idea they had a "water park" on site and figured they were describing a glorified kiddies pool. What awaited the kids and... more