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Fairfield Inn & Suites - Rapid City

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1314 N. Elk Vale Road, Rapid City, SD 57703
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Fairfield Inn & Suites - Rapid City
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Fairfield Inn & Suites - Rapid City
Fairfield Inn & Suites - Rapid City
Fairfield Inn & Suites - Rapid City
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477 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Top Contributor
363 reviews 363 reviews
189 hotel reviews
341 helpful votes 341 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I am an Elite Member and stay continually at Marriott properties. This hotel is sub-par. The crowded reception was partially due to the young/slow front desk staff. My check in took 20 min. at 3pm (not exactly rush hour). Finally, when I had a key I walked down halls that had not been vacuumed and carpet littler was everywhere. On... More 

Was this review helpful? Yes
Kristi S, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you for taking the time to post a comment about your recent stay. Your feedback is very important to us and helps us provide an exceptional stay for all of our guests. In order to assure this doesn't happen again I have advised our staff to be diligent in our final inspections to provide our customers with the best... More 

MILWAUKEE, WISCONSIN
Top Contributor
71 reviews 71 reviews
24 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was a great place to stay for me, as I was looking for something close to the airport for a early flight out in the morning. The location gave me easy access to get to the airport with plenty of time to return my rental car. For those of you looking for fun, they also have an attached waterpark... More 

Was this review helpful? Yes
Kristi S, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you for reviewing Fairfield Inn & Suites. I'm so glad to hear that your stay was very enjoyable and that you loved our location and suites. I hope that we will see you again. More 

Omaha, Nebraska
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

A great place for family fun and events in the theatre style conference room. Brad Barclay the catering director was such an amazing help! He went above and beyond for everyone if our events. The entire staff makes you feel at home and were helpful even if it wasn't their job!

Was this review helpful? Yes
Kristi S, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you for your review of Fairfield Inn & Suites. I'm so glad to hear that Brad, our Sales Director, took such good care of you. He will be very pleased to hear that he helped to make your stay exceptional! Please come back and see us again soon. More 

Indiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were fortunate to use one of the travel coupons for $49. The room was nice and had a microwave and fridge. The bed and pillows were very comfortable. We did have trouble with a cold shower at 9:30PM. When I called down, she said they were checking on it, but it was probably due to the water park just... More 

Was this review helpful? Yes
Kristi S, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you so much for your comments regarding your stay! We are glad to hear you enjoyed our nice, comfortable rooms, and complimentary breakfast. Thank you again for your feedback and we look forward to seeing you the next time you are in Rapid City! More 

Washington
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

It was a Saturday night, and it's connected to another hotel/restaurant and indoor water park. it was very popular with families in the region, and a little louder than I think it might otherwise be. I gave them the benefit of the doubt. We were upgraded when we got there. A nice touch, as I indicated it had been a... More 

Was this review helpful? Yes
Kristi S, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you very much for reviewing our hotel on Trip Advisor! I'm happy to hear you enjoyed your stay with us. I'll let our staff know of your nice kind comments on the room upgrade, breakfast, and friendly attitudes of everyone around! If you're in the area and need a stress free stay, come stay with us again! More 

2 reviews
3 of 5 stars Reviewed 1 week ago

The beds in this hotel are a joke! Our king size bed mattress had seen MUCH BETTER DAYS!!! IT WAS TERRIBLE TO SLEEP ON! The pull out couch bed was so uncomfortable our child woke up crying and would not sleep on it! Couch was DISGUSTING/DIRTY!!!! The size of the king size room is a joke, esp if your traveling... More 

Was this review helpful? Yes
Kristi S, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you for taking the time to share your feedback with us. It truly saddens me that your stay did not exceed what you were expecting. I would like to assure you we do take all of our guest’s comments very seriously. We are truly grateful for feedback such as yours as it helps guide our decisions in an effort... More 

Bath, South Dakota
1 review
5 of 5 stars Reviewed 1 week ago

Everyone was very friendly and helpful very clean all over room was so comfortable. the young man that checked us in was very kind and had a great sense of humor so nice to see that. In the morn. Did buy a candy bar that cost 4.77, cant believe that price. Will stay there again.

Was this review helpful? Yes
Kristi S, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you so much for your kind comments regarding your stay! I will let the front desk and housekeeping staffs know. I'm so glad that we could provide a nice, comfortable atmosphere for you. Thank you again for your feedback and we look forward to seeing you the next time you are in town! More 

Texas
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great front desk crew. Rooms were clean. Super price. Room service menu wasn't great, but I should've gotten something before heading to the hotel. 20 minutes from the Rapid City Regional Airport. I'd stay here again.

Was this review helpful? Yes
Kristi S, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you so much for staying with us and for your kind words regarding our staff, clean rooms and service levels! We strive every day to provide excellent customer service to our guests that exceed their expectations. Thanks so much for taking notice, and we hope to have you back very soon. More 

Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed there from 5/2 to 5/5/15 for a much needed family recharge. The desk greeted us by name every time we walked by. The Queen suite was excellent and you cannot beat Watiki water park. Not as big as Great Wolfe Lodge but the water park is better. Great slides and a little more freedom. Sliders restaurant was attached and... More 

Was this review helpful? Yes
Kristi S, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

We are thoroughly pleased to hear we could exceed your expectations. Our staff, especially Alex, will be encouraged to know they could help make your stay in Rapid City an enjoyable one. We look forward to your next visit. More 

Minnesota, United States
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is an average hotel with a great price. Really inexpensive for what you get. The help I got making the reservation was WAY above average. He called me back and was VERY helpful. I'd stay there again if I need to be in Rapid City.

Was this review helpful? Yes 2
Kristi S, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

We are so pleased to hear we exceeded your expectations during your stay! We have several long term associates who truly do enjoy providing great customer service and they'll be glad to know that you enjoyed your visit with us. Thank you again! More 

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