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Fairfield Inn & Suites - Rapid City

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1314 N. Elk Vale Road, Rapid City, SD 57703
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Fairfield Inn & Suites - Rapid City
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Fairfield Inn & Suites - Rapid City
Fairfield Inn & Suites - Rapid City
Fairfield Inn & Suites - Rapid City
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460 reviews from our community

Traveler rating
    185
    128
    81
    32
    34
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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Littleton, Colorado
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We went during CO's spring break. While it was off season for SD, the hotel was filled with fellow Coloradans. Our double queen room was a decent price thru Expedia: under 100/night. The place was clean. The staff was very kind! Buffet breakfast was as I would expect. Don't eat the warm stuff, except maybe waffles.. Standard procedure in these... More 

Was this review helpful? Yes
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you very much for your wonderful compliments regarding your stay at the Fairfield. I am excited to hear that you found our hotel clean, well organized, fun, and your home base for spring break. We appreciate you taking the time to make us aware of your experience at our hotel. Again, thank you for your visit, and we look... More 

jacksonville
Top Contributor
67 reviews 67 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A series of items led us to conclude this hotel needs improvement. The sheet wasn't on bed correctly so had to remake bed; personal items of prior occupants were found in rooms and baby high chairs at breakfast were broken. Reported these items and got impression nothing would be done.

Was this review helpful? Yes
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you for your review and feedback, and for bringing the highchair buckle to our attention. Rest assured our maintenance department was notified after you reported it, and will be fixed promptly. I do apologize for the housekeeping service issues. I did discuss your comments with the department manager and addressed the matter immediately. I am hopeful that you will... More 

Laramie, Wyoming
1 review
5 of 5 stars Reviewed 4 days ago NEW

We two grandparents and our son and his three children gathered at this hotel the day before our adopted granddaughter and her parents came home from China. We told our story to the front desk staff and they prepared a "Welcome Home" sign in Chinese - signed by all the morning staff - to take to the airport. That was... More 

Was this review helpful? Yes
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

We were honored to have you choose us as your "home base" during such an important family event. It was a great pleasure to be able to make it special for you. We truly value the high praise of the staff and hotel, and wish you and your newly expanded family many blessings. We look forward to the opportunity to... More 

Sioux Falls, South Dakota
1 review
5 of 5 stars Reviewed 6 days ago NEW

I am on the road 100 nights/year. This isn't the nicest hotel (although it is very clean), but by far and away it is the best service I receive. The employees always greet me friendly and call me by name. Many of my stays are with Marriott and most are very pleasant. However, I can count on having a great... More 

Was this review helpful? Yes
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

From our entire hotel staff at the Fairfield, we thank you for your recent stay and positive review with our property. Your kind words reflect our mission to provide the best customer service possible to each of our guests and clearly in this case you found that to be true. Greg is truly an asset to our company, and he... More 

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I have been a loyal Marriott customer every time we travel. I was NOT impressed with the service at this hotel. From the moment at check in to check out. The staff had a superior attitude and we always made to feel like we were beneath them. When I made the reservations, I had requested a crib- upon check in-... More 

Was this review helpful? Yes
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you for your feedback of our hotel. I apologize that you had a negative experience while staying with us. I can assure you that guest satisfaction is of the greatest importance to us at the Fairfield Inn & Suites. We have taken steps with our front desk staff to make sure that issues like this don’t happen again. We... More 

Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago via mobile

This is the second year in a row we have stayed here. The staff is very friendly always having a smile and "hello" to offer. The breakfast is pretty good but nothing amazing. The fact that this hotel is attached to the Wapiti waterpark is what makes it amazing.

Was this review helpful? Yes
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you for taking the time to let others know of your positive experience at the Fairfield Inn & Suites. I'm so glad to hear that your stay was very enjoyable and that you loved our location and the attached Watiki water park. I hope that we will see you again soon! More 

Senior Contributor
24 reviews 24 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel itself is nice. The beds comfortable and the room spacious. The issue I felt gave this hotel 2 stars, was the crazy rules they make you sign, about using Watiki water park. If your kids run in the halls they warn you once, then they TAKE AWAY YOUR WATERPARK BRACELET. Come on. Kids run. They say it's because... More 

Was this review helpful? Yes
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you for the kind words regarding our friendly staff as well as the comfortable beds and spacious rooms. We appreciate comments from our guests especially on ways to improve for their next visit. We sincerely apologize if the rules regarding hotel and waterpark courtesies caused you any inconvenience. The attached waterpark certainly makes for a fun family stop. Due... More 

Mitchell, South Dakota, United States
Top Contributor
73 reviews 73 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had awesome service when we stayed her. We were upgraded to the suite, which was great. Private bedrooms and bathrooms, jetted tub, large gathering area and kitchenette. We had a great time at the waterpark and loved that we could watch the kids from our private balcony. We ordered food several times from the restaurant and it was good... More 

Was this review helpful? Yes 1
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you so much for staying with us and for your kind words regarding our staff and service levels! We are happy to hear you enjoyed your room with a view, as well as your meals from Sliders Bar and Grill. We strive every day to provide excellent customer service to our guests that exceeds their expectations. Thanks so much... More 

Winston Salem, North Carolina
Top Contributor
110 reviews 110 reviews
67 hotel reviews
452 helpful votes 452 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here one night while visiting the area. The hotel is clean. Check in was easy. We requested a room on the bottom floor near the laundry which was granted. Our room was clean and simple. We were given coupons for savings if we ate at the restaurant next door. I think it is neat there was an indoor... More 

Was this review helpful? Yes 5
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you so much for your comments regarding your stay! We are glad to hear you enjoyed our nice, clean rooms, and took advantage of our close proximity to local "things to do". I will be sure to pass along your kind words to our breakfast attendants, and appreciate you recognizing their efforts. Thank you again for your feedback and... More 

Wyoming
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We love the Rapid City area so we decided to try the Fairfield Inn with the waterpark, the waterpark was very nice for kids families however, the hotel was average at best. For a Fairfield I expected better.

Was this review helpful? Yes
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

lovetotravelIowa, Thank you for taking the time to write this review. I apologize that your stay was less than expected. As a team we strive to give all of our guests an experience that is beyond what they expected and I apologize that we well short in your case. I do hope that you choose to stay with us again... More 

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