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Fairfield Inn & Suites - Rapid City

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1314 N. Elk Vale Road, Rapid City, SD 57703
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Fairfield Inn & Suites - Rapid City
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Fairfield Inn & Suites - Rapid City
Fairfield Inn & Suites - Rapid City
Fairfield Inn & Suites - Rapid City
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466 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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Coeur d'Alene, Idaho
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

On a road trip and stopped for the night in Rapid City. We stay at the Marriott hotels whenever possible. This one was very nice as usual. We were upgraded to a king suit which was nice and clean and comfortable. This was a last minute reservation and the front desk staff were awesome. Ate at the Sliders Restaurant next... More 

Was this review helpful? Yes
kansas city
Contributor
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We have three people in our family. We reserved the king suite. On arrival the room was dirty. Trash on the side of the bed between bed and nightstand. Floor dirty next to couch. Light bulb needed replaced at desk. Lights above bed randomly shut off. There was no pool, my fault I guess for not checking closer, most Marriotts... More 

Was this review helpful? Yes
Kristi S, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you for your feedback of our hotel. I apologize that you had a negative experience while staying with us. I can assure you that guest satisfaction is of the greatest importance to us at Fairfield Inn & Suites. We have taken steps with our front desk staff to make sure that issues like this don’t happen again. We value... More 

Naperville, Illinois
Contributor
19 reviews 19 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location if visiting Mount Rushmore, Crazy Horse, Evans Plunge, Mammoth Site, Sage Meadows Ranch, Buffalo Safari Jeep Ride in Custer State Park, Devils Tower, and the Badlands. The hotel was clean. Breakfast was great. The waterpark was very fun for the kids - big slides, little slides, something for everyone. In general, the management team and front desk staff... More 

Was this review helpful? Yes 1
Kristi S, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you for taking the time to share your comments on Trip Advisor. We are delighted that your stay at the Fairfield Inn & Suites was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. I truly appreciated you sharing your thoughts with me personally so that we may... More 

Winnipeg, Canada
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I appreciated the hotel's willingness to accommodate a family of five in a two queen bed room. They brought us a cot within minutes of checking in. In fact, at check in, they refunded our waterpark package because the pool was already closed when we arrived... I didn't even think to ask for this. The hotel was at FULL CAPACITY... More 

Was this review helpful? Yes
Kristi S, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

The pleasure was all ours to serve you while in Rapid City! Our staff works hard to provide each guest with a home away from home experience. Thank you for taking the time to share your wonderful comments with us. I have passed your positive words along to our team. We look forward to seeing you again! More 

Ranchester, Wyoming
Contributor
19 reviews 19 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We started out in the LaQuinta, right next door. After dealing with rude desk staff and a filthy room we were ready to cut our stay short and head home. However, we visited with a guest of the Fairfield in the hot tub and they were having a totally different experience. So first thing in the morning I headed over... More 

Was this review helpful? Yes 1
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

We are so pleased to hear we exceeded your expectations during your stay! Our associates truly do enjoy providing great customer service and Misty will be glad to hear her efforts did not go unnoticed. I will make sure the breakfast and housekeeping staffs are aware of your praises for the nice, clean, comfortable rooms, and successful breakfast atmosphere. Thank... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Staff very helpful and friendly. Front desk staff not so much, asked for a clean towel was told not my job and left standing at desk very poor service. Found a house cleaning gal asked she apologized and was very apologetic.

Was this review helpful? Yes
Kristi S, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you for taking the time to review our hotel. I hope that you found our newly remodeled rooms inviting and clean. We have towels available behind the front desk area, and area happy to provide them to guests. I will pass on your feedback to the department manager immediately to investigate the issue you described. I can assure you... More 

Littleton, Colorado
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We went during CO's spring break. While it was off season for SD, the hotel was filled with fellow Coloradans. Our double queen room was a decent price thru Expedia: under 100/night. The place was clean. The staff was very kind! Buffet breakfast was as I would expect. Don't eat the warm stuff, except maybe waffles.. Standard procedure in these... More 

Was this review helpful? Yes
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you very much for your wonderful compliments regarding your stay at the Fairfield. I am excited to hear that you found our hotel clean, well organized, fun, and your home base for spring break. We appreciate you taking the time to make us aware of your experience at our hotel. Again, thank you for your visit, and we look... More 

jacksonville
Top Contributor
68 reviews 68 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A series of items led us to conclude this hotel needs improvement. The sheet wasn't on bed correctly so had to remake bed; personal items of prior occupants were found in rooms and baby high chairs at breakfast were broken. Reported these items and got impression nothing would be done.

Was this review helpful? Yes 1
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

Thank you for your review and feedback, and for bringing the highchair buckle to our attention. Rest assured our maintenance department was notified after you reported it, and will be fixed promptly. I do apologize for the housekeeping service issues. I did discuss your comments with the department manager and addressed the matter immediately. I am hopeful that you will... More 

Laramie, Wyoming
1 review
5 of 5 stars Reviewed 3 weeks ago

We two grandparents and our son and his three children gathered at this hotel the day before our adopted granddaughter and her parents came home from China. We told our story to the front desk staff and they prepared a "Welcome Home" sign in Chinese - signed by all the morning staff - to take to the airport. That was... More 

Was this review helpful? Yes
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

We were honored to have you choose us as your "home base" during such an important family event. It was a great pleasure to be able to make it special for you. We truly value the high praise of the staff and hotel, and wish you and your newly expanded family many blessings. We look forward to the opportunity to... More 

Sioux Falls, South Dakota
1 review
5 of 5 stars Reviewed 3 weeks ago

I am on the road 100 nights/year. This isn't the nicest hotel (although it is very clean), but by far and away it is the best service I receive. The employees always greet me friendly and call me by name. Many of my stays are with Marriott and most are very pleasant. However, I can count on having a great... More 

Was this review helpful? Yes
fairfieldgm, General Manager at Fairfield Inn & Suites - Rapid City, responded to this review

From our entire hotel staff at the Fairfield, we thank you for your recent stay and positive review with our property. Your kind words reflect our mission to provide the best customer service possible to each of our guests and clearly in this case you found that to be true. Greg is truly an asset to our company, and he... More 

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