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Hotel class 2.5 of 5
1902 N Lacrosse Street, Rapid City, SD 57701
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Reviews you can trust

55% Do not recommend
2.5 of 5 stars 55 reviews
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By trip type
All (55)
[ Date ] [ Rating ]
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2 of 5 stars
HideawaysSouthDakota   38 contributions
Kadoka, South Dakota
Oct 28, 2009 | Trip type: Family
0/1 found this review helpful

Check in was fine, nice guy at front desk. Walked into the room and didn't look like it had been vacuumed, hairs in sink, pet hair all over the carpet and hair on the toilet etc. bugs in corners. Called front desk said he would switch me. Got a room about 4 doors down, was about the same. If this... more

Management response from
timcjhn, General Manager

I do apologize, however I do think this response was for another property. We obviously clean our room after every single check out and every day for a stay over. We are also randomly inspected by Choice Hotels International, AAA, and the State. All of which we have received high marks on. Our last franchise inspection we had an Exceptional...

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3 of 5 stars
roadtripphene   36 contributions
Portland, OR
Oct 25, 2009 | Trip type: Solo travel
1/1 found this review helpful

One of the best things about this Quality Inn is its convenient location; right off of I-90 and near a lot of restaurants, stores, etc. This is a large complex and the second floor room that I had was reached by a glassed-in hallway corridor. For my $63 rate, I had high-speed internet access, complimentary breakfast, access to an indoor... more

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4 of 5 stars
BarbTMapleGrove_MN   1 contribution
Maple Grove, MN
Oct 8, 2009 | Trip type: Couples
1/1 found this review helpful

The Quaility Inn & Suites was clean, updated rooms and the breakfast was complete with scrambled eggs, sausage, fruit, toast, muffins, waffles, juice & coffee. The rooms did not have a refrigerator or microwave but everything else was perfect. Nice location right off the freeway and close to many stores and sites. The hot tub could have been cleaner. more

Management response from
timcjhn, General Manager

Thank you for taking the time to comment on us. As you stated the rooms are updated and we have recently remodeled them and will continue with the updates. I am glad you also enjoyed the Free Hot Breakfast Buffet that we offer here. It is one of the many items we like to give our guests for choosing our...

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4 of 5 stars
OHIO4054   1 contribution
Columbus
Aug 19, 2009 | Trip type: Couples
1/1 found this review helpful

We stayed here for 3 nights - almost didn't stay because of some of the reviews that we read! However we're glad that we stayed!! The staff was very nice, our room was nice AND clean and the beds were comfortable!! more

Management response from
timcjhn, General Manager

Thank you for your response. We are happy that you decided to stay here and see for yourself what a wonderful property we have. It is unfortunate that often when people are upset with something they get on here to prove a point and things get thrown way out of proportion and out of control. We take our comments very...

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3 of 5 stars
jazzyrider   1 contribution
kansas
Aug 11, 2009
1/1 found this review helpful

My family and I stayed at this hotel for 3 nights, we had no issues that have been mentioned in some of the reviews here. We did get a room in the adjacent building that is not connected, but there are windows and it was kept very clean. If you don't like to walk I would suggest confirming that you... more

Management response from
timcjhn, General Manager

Thank you for your response. We are happy that you decided to stay here and had a pleasant stay. I see that you stayed in our detached building. It is a very nice building and is kept up and maintained very well. However like we both mentioned it is detached and some people do not like to be away from...

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1 of 5 stars
Monkeylips   1 contribution
Southern Ontario
Aug 6, 2009 | Trip type: Couples

We booked this hotel online for the Sturgis Bike Rally and figured if we were going to pay top dollar for a hotel, we might as well pick one of the better ones. WRONG! We got here a day early but could not get it, so we went down the street to another and got a jaccuzzi room for $285.... more

Management response from
timcjhn, General Manager

I am sorry that you were not happy with your accommodations. I might mention that the Jacuzzi room that was at $285 that night went up to $399 the next night for the Rally. As for the size of this room I do believe that you are mistaken. Also every room is tested and has free hi-speed wireless internet. I...

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1 of 5 stars
mauerfan06   3 contributions
Sioux Falls, SD
Aug 5, 2009 | Trip type: Family

We were on a family trip to unite long lost brothers with their sister who was adopted over 70 years ago, When I booked the reservation I was told there were places for us to gather and look at pictures, etc. We arrived at the hotel at 1pm (an hour early for check-in) and asked if we could check in... more

Management response from
timcjhn, General Manager

I do apologize that we did not meet your meeting needs. We do have several meeting rooms and they can be reserved in advance for any occasion. Also we do offer hospitality rooms had we known of your situation before hand. I do apologize that we do not allow outside food into our establishment when we ourselves offer it. It...

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5 of 5 stars
AERO_06_RIDER   4 contributions
GREAT LAKE STATE
Jul 27, 2009 | Trip type: Solo travel

I stayed 3 nights recently and I didnt have any issues as others have mentioned in their reviews. The hotel bar was great and the staff friendlly. Thier food very good too! I ate there every night. The all you can eat (free) breakfast was very good. I would stay there next time I go back to Rapid City. more

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1 of 5 stars
the5hefels   11 contributions
Dubuque, Iowa
Jul 19, 2009 | Trip type: Family

We booked this hotel online for one night of our vacation. We booked a 2 queen bed room and were informed upon arrival that the builing with those rooms were not connected to the hotel, they were in a seperate builing. I checked it out before we paid, it looked like a jail. No windows and very small, plus it... more

Management response from
timcjhn, General Manager

We do have a separate building here at the Rapid City Quality Inn. We have about every accommodation possible to match each individuals stay. Whether it is close to the activities, far away from the activities, a drive up room, a secluded 2nd floor room, whatever the request may be we can usually accommodate it. It just depends on what...

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4 of 5 stars
MsEnroller   1 contribution
Fulton, TX
Jul 17, 2009 | Trip type: Business, Solo travel

Just spent a week at the hotel. As I have a bad back and trouble walking, I was thrilled when I checked in and was told parking spot in front of my door was mine. Unfortunately later check-ins were not always informed of this. One evening I got back from working after midnight and could not find a parking space... more

Management response from
timcjhn, General Manager

Thank you for your response. I am glad we were able to accommodate you and get you a room with outside access that you could park directly in front of. This is very convenient for many guests for many different reasons. I do apologize that someone parked in front of your rooms. That is very unfortunate. I also apologize for...

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Quality Inn Also Known As

  • Quality Inn Rapid City
  • Rapid City Quality Inn
Address: 1902 N Lacrosse Street, Rapid City, SD 57701