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All 52 Rapid City hotels

Holiday Inn Express Hotel & Suites Rapid City

2.5 of 5 Hotel   |   645 E Disk Dr, Rapid City, SD 57701
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Holiday Inn Express Hotel & Suites Rapid City
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62%
Ranked #37 of 52 hotels in Rapid City
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed September 23, 2013
luvDogs1212 Decatur, Alabama
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98 people have reviewed this hotel

Traveler rating
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    14
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Decatur, Alabama
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 23, 2013

Close to airport & restaurants. Rooms were clean & management was nice. Typical breakfast-cereal, pastries, pancakes, eggs & bacon. Staff helpful with directions, restaurants, etc. A little noisy one night. Would recommend staying on top floor. Very clean & pleasant.

Was this review helpful? Yes 1
Raleigh
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 18, 2013

This is an older hotel - 14 years to be exact. I guess that explains why no fitness center. Does not explain why no paper in the morning, even though I am a Gold Elite member. But the thing that was very disturbing was that we left our room at 10:30 in the morning, and they did not make up... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rapid City, responded to this review

Dear oldbasspro, Thank you for your feedback. It is good to know that our location suited your activities. We were disappointed to read that you found the housekeeping service less than satisfactory, this is not the usual high standard of guest experience that we offer. Rest assured that your comments have been documented and will certainly be looked into. We... More

Houston, Texas
Top Contributor
51 reviews 51 reviews
10 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed September 17, 2013 via mobile

We spent a couple of nights here. It was clean but it could atand to be updated. The staff was friendly but the breakfast area was not well manned. The first morning they had one person covering the breakfast area and it was not enough. They could not keep up! The next morn was better with two people working it.... More

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Davenport, Iowa
Contributor
12 reviews 12 reviews
8 hotel reviews
4 of 5 stars Reviewed September 9, 2013 via mobile

Leah was friendly at check in. Room was clean. The breakfast area was crowded and not well stocked. Had to wait a few minutes for food and coffee. Hailey assisted me with booking another HIE in Spokane, WA. She was very friendly and professional.

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Haymarket, Virginia
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 27, 2013

I would say that my stay at this hotel was average at best. The service was OK, but no one was going to go out of their way to help anyone. I do happen to be a Platinum member but you wouldn't know it from how I was checked-in. The only mention of my status was when they told me,... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rapid City, responded to this review

Dear TravelBrainStorm, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the... More

Lincoln, Nebraska
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 27, 2013

This hotel is a convenient location to all the attractions and has plenty of food choices. It is right off Interstate 90 at Exit 59. They upgraded us to a king suite that included a refrigerator, microwave, and bar sink. It looks like the hotel has been renovated and is well kept and very clean . Even the shower pressure... More

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Dundas, Minnesota
Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 20, 2013

We found nothing special about this HI. We had a 2 queen bed room that was typical. Nothing special for being a rewards member. Seems that it is the choice of the individual hotel owners on how they treat rewards members. The price was OK, but I really would expect more for what we paid.

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Minneapolis, Minnesota
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 1, 2013 via mobile

I'm very picky on cleanliness and this hotel was clean and comfortable. Hall carpet had a few spots and the second floor lounge chair needs attention but everywhere else was clean and comfortable. Nice pool area with lots of plants and comfortable seating. Small pool. Affordable washer and dryer. Good breakfasts- especially croissants when they have them. Bath and Body... More

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Salt Lake City
Contributor
11 reviews 11 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 22, 2013

Our stay was at the Holiday Inn Express & Suites, 645 East Disk Drive, Rapid City, SD 57701, located just off I-90 at Exit 57. We liked the Hotel from the time we drove in. It was easy to get to from I-90 and the Outside of the Hotel looked very nice. We checked in and then the luggage carts... More

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Fargo, North Dakota
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 14, 2013

Many problems here from rooms smelling terrible to dirty towels taken out of room and not replaced. Common areas dirty and breakfast area not restocked had to wait every day to have items replaced. Internet service is a joke. Staff was rude including the GM who wanted to argue with me instead of fixing the problems. We checked out a... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rapid City, responded to this review

Dear Dandy108, We appreciate you taking time to help us to continually improve our guests' experience. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable and friendly accommodations. With this said, I would like to apologize for any inconvenience our level of cleanliness has caused... More

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Additional Information about Holiday Inn Express Hotel & Suites Rapid City

Also Known As:
Holiday Inn Express Hotel And Suites Rapid City
Holiday Inn Rapid City
Rapid City Holiday Inn
Holiday Inn Express Rapid City
Address: 645 E Disk Dr, Rapid City, SD 57701
Location: United States > South Dakota > Rapid City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 52 hotels in Rapid City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rapid City 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Rapid City was fully renovated in 2005 and is well suited for both family and business needs. For the business traveler we have rooms with free high speed internet access and a business center available 24 hours a day. Our services include fax service, meeting space for 35 people, and all rooms contain two line speaker phones. For the family, we have our large indoor pool with our specially designed hot tubs and a fitness room. To make sure that the whole family is complete, don t forget a loved one by bringing the family pet. Please let us know as we have designated pet rooms available. ... more   less 
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