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All 52 Rapid City hotels

Holiday Inn Express Hotel & Suites Rapid City

2.5 of 5 Hotel   |   645 E Disk Dr, Rapid City, SD 57701
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Holiday Inn Express Hotel & Suites Rapid City
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62%
Ranked #37 of 52 hotels in Rapid City
A recent review
5 of 5 stars reviewed 4 weeks ago
desell4 desell4
  • Overview
  • Reviews (102)
  • Photos (20)
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102 people have reviewed this hotel

Traveler rating
    31
    31
    20
    15
    5
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34
25
10
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The hotel was recently remodeled and it is very attractive. But looks and comfortable surroundings don't cut it if the details are not paid attention to. Shortly after checking in around 5:30 pm, I took advantage of a nice cool evening and opened my window for fresh air. Soon I noticed a chemical smell and cigarette smoke. Looking outside a... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rapid City, responded to this review

Dear DouglasE54, Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you... More

desell4
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

THis is a great example of why I stay at Holiday Inn Express, THE STAFF. Rarely do I stay at one and don't bond with the staff. Paul, the maintenance man was exceptionally nice, helping us with anything we needed. I only stayed there 5 days and by the end I knew all the staff by name and so did... More

Was this review helpful? Yes
Santa Rosa, CA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 28, 2014

My husband and I stayed at two different Holiday Inn Express locations in Rapid City last week. This is by far the best location. Recently renovated, the rooms were squeaky clean and the breakfast area large and comfortable. The rooms are also immensely quiet. The location, right off I-90 is very convenient while traveling and adjacent to the downtown Rapid... More

Was this review helpful? Yes 3
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed May 9, 2014 via mobile

Hotel renovations are complete! We stayed while moving from Connecticut to Washington and had a great experience. From check in to check out the staff went out of their way to ensure that we were well taken care during our time there. Hotel looks great after the update and is in a very convenient location. Being pet friendly was also... More

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Decatur, Alabama
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 23, 2013

Close to airport & restaurants. Rooms were clean & management was nice. Typical breakfast-cereal, pastries, pancakes, eggs & bacon. Staff helpful with directions, restaurants, etc. A little noisy one night. Would recommend staying on top floor. Very clean & pleasant.

Was this review helpful? Yes 1
Raleigh
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 18, 2013

This is an older hotel - 14 years to be exact. I guess that explains why no fitness center. Does not explain why no paper in the morning, even though I am a Gold Elite member. But the thing that was very disturbing was that we left our room at 10:30 in the morning, and they did not make up... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rapid City, responded to this review

Dear oldbasspro, Thank you for your feedback. It is good to know that our location suited your activities. We were disappointed to read that you found the housekeeping service less than satisfactory, this is not the usual high standard of guest experience that we offer. Rest assured that your comments have been documented and will certainly be looked into. We... More

Houston, Texas
Top Contributor
52 reviews 52 reviews
11 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed September 17, 2013 via mobile

We spent a couple of nights here. It was clean but it could atand to be updated. The staff was friendly but the breakfast area was not well manned. The first morning they had one person covering the breakfast area and it was not enough. They could not keep up! The next morn was better with two people working it.... More

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Davenport, Iowa
Contributor
13 reviews 13 reviews
9 hotel reviews
4 of 5 stars Reviewed September 9, 2013 via mobile

Leah was friendly at check in. Room was clean. The breakfast area was crowded and not well stocked. Had to wait a few minutes for food and coffee. Hailey assisted me with booking another HIE in Spokane, WA. She was very friendly and professional.

Was this review helpful? Yes
Kalispell, Montana
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 27, 2013

I would say that my stay at this hotel was average at best. The service was OK, but no one was going to go out of their way to help anyone. I do happen to be a Platinum member but you wouldn't know it from how I was checked-in. The only mention of my status was when they told me,... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rapid City, responded to this review

Dear TravelBrainStorm, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the... More

Lincoln, Nebraska
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 27, 2013

This hotel is a convenient location to all the attractions and has plenty of food choices. It is right off Interstate 90 at Exit 59. They upgraded us to a king suite that included a refrigerator, microwave, and bar sink. It looks like the hotel has been renovated and is well kept and very clean . Even the shower pressure... More

Was this review helpful? Yes
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Additional Information about Holiday Inn Express Hotel & Suites Rapid City

Address: 645 E Disk Dr, Rapid City, SD 57701
Location: United States > South Dakota > Rapid City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rapid City 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Rapid City
Holiday Inn Rapid City
Rapid City Holiday Inn
Holiday Inn Express Rapid City

20 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Rapid City was fully renovated in 2005 and is well suited for both family and business needs. For the business traveler we have rooms with free high speed internet access and a business center available 24 hours a day. Our services include fax service, meeting space for 35 people, and all rooms contain two line speaker phones. For the family, we have our large indoor pool with our specially designed hot tubs and a fitness room. To make sure that the whole family is complete, don t forget a loved one by bringing the family pet. Please let us know as we have designated pet rooms available. ... more   less 
Number of rooms
103

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