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Hampton Inn Rapid City

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1720 Rapp St., Rapid City, SD 57701
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Hampton Inn Rapid City
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Hampton Inn Rapid City
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314 Reviews from our TripAdvisor Community

Traveler rating
    156
    83
    40
    21
    14
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120
76
21
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kansas City
Top Contributor
238 reviews 238 reviews
26 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My family has stayed at dozens of Hampton Inns, so we have a lot to compare with this property. The Rapid City location is a bit disappointing. Although the staff we encountered at the front desk was always cheerful and helpful, other aspects of our stay were below-par for the Hampton brand. For example, the grout in our bathroom tile... More 

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Monty B, General Manager at Hampton Inn Rapid City, responded to this review

I want to thank you for your comments on your recent stay at our hotel. I'm sorry that you received a poor level of service; as you can see from previous postings that this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our young and very new staff and the next... More 

Vestal, New York
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We stayed four days at this hotel as it seemed like a central place for exploring the Badlands, Black Hills and Devils Tower and we regularly use Hilton properties. This one, however, was quite a disappointment from the start. We arrived earlier than the 3pm check-in time ( I think I lost an hour with the time change from the... More 

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Monty B, General Manager at Hampton Inn Rapid City, responded to this review

Dear Michael P, I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; as you can see from previous postings that this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area... More 

Boulder, Colorado
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel worked great for us. It was convenient to the places we wanted to go. The hotel was clean and quiet and comfortable. Breakfast was good but limited for those with gluten and or dairy sensitivities. Otherwise, we enjoyed our stay.

Review collected in partnership with Hampton

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

spent 3 days at the hampton inn. Was a nice clean place friendly staff. Good coffee good breakfast. Would stay there again. Pool was good water slide was fun hot tub could havr been a little warmer but over all great place

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Paintsville
2 reviews
5 of 5 stars Reviewed 1 week ago

Excellent service, excellent breakfast, very clean, quiet, will stay here again. Convenient to all attractions and the downtown area. Convenient to car rental ... overall great impression! Compliments to the staff!

Review collected in partnership with Hampton

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New York City, New York
Top Contributor
130 reviews 130 reviews
14 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here as part of our Black Hills road trip tour. Hotel excellently located, lots of free parking available, the room rates OK (~USD 80 per night / room incl tax), the staff exceptionally friendly and the breakfast good. You can easily reach the city centre, the Mt Rushmore Mall or the I90 to the Air&Space Museum or the Badlands... More 

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Rocwall, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Housekeeping didn't clean my room and I had to search for someone to check me in. This hotel obviously lacks good staff. I'm a Hilton Diamond member but they sure don't treat anyone who spends thousands on the Hilton brands like it. Overall clean and well maintained. Room was really nice.

Review collected in partnership with Hampton

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Monty B, General Manager at Hampton Inn Rapid City, responded to this review

Sir; I want to apologize for the unfortunate situation you experienced when we accidently skipped the cleaning of your room on your first nights stay with us. It was a clerical error and has since been corrected. As for your other issue of the front desk not being available at the time of your arrival, occasionally the front desk staff... More 

Denver, Colorado
1 review
2 of 5 stars Reviewed 4 weeks ago

Bottom Line: Bed Bugs but quick to accomodate We are HIlton brand loyal & as such, our frequent travels have earned us Diamond status for several years. We are currently gold. At the start of every hotel stay, I always spend 5 or so minutes checking for bed bugs. We have never found anything and until last weekend my husband... More 

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Monty B, General Manager at Hampton Inn Rapid City, responded to this review

Dear Heather, On behalf of the Hampton Inn of Rapid City we would like to apologize for the unfortunate incident you experienced at our hotel. We do hope the complimentary nights stay and the complimentary dinner for two exceeded your expectations on how our staff handled your concerns. I am literally shocked to have heard about your incident and want... More 

Richmond, United States
1 review
3 of 5 stars Reviewed April 27, 2015

As far as local, peeerfect! The Administrative staff, Peerefect! They were all very warm and friendly. a variety on the complementary warm breakfasts in the morning. awesome indoor pool with a neat twirly slide... and the Jacuzzi temp is jussst right! If you are staying for a while, housekeeping is not the greatest, very friendly... just don't change the bedding... More 

Review collected in partnership with Hampton

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1 review
5 of 5 stars Reviewed April 21, 2015

We had a great experience while staying at this hotel. The family suite was an awesome set up that gave us some privacy and yet allowed us to be together. The pool with the slide was an awesome hit with the young and the old !! The breakfast was awesome and very well presented. Overall we had a great time... More 

Review collected in partnership with Hampton

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