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All 52 Rapid City hotels

Ramada Summerset/Rapid City West

2.0 of 5 Hotel   |   7900 Stagestop Road, Rapid City, SD 57718 (Formerly Super 8)
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Ranked #19 of 52 Hotels in Rapid City
A recent review
4 of 5 stars reviewed 6 days ago
Patricia C Black Hawk
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152 reviews from our community

Traveler rating
    68
    46
    22
    11
    5
See reviews for
79
33
6
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

I stayed here on Labor Day and it wasn't a nice stay. We should have read some of the negative reviews that have published in the last month. First of all the cost was around $140 with tax for a hotel room that should cost around $79 per night. The front desk was very unfriendly. The rooms were not that... More

Was this review helpful? Yes 1
Dawn K, General Manager at Ramada Summerset/Rapid City West, responded to this review

Thank you for the review of our hotel. We are so sorry that you were not satisfied with your stay. The staff works very hard at preparing our hotel for a positive guest experience. We would appreciate a phone call describing in greater detail where we fell short. The best number to call is 605-787-4844. Thank you again. More

1 review
5 of 5 stars Reviewed 1 week ago

Candace at the reception desk was friendly and helpful. Room and surroundings were well maintained and breakfast was great. The mini "lounge" offered fun playing machines and socializing with others, which made the evening more enjoyable. After departing we were remarking about our positive stay when our phone rang..we forgot something and were called about 3 miles down the road.... More

Was this review helpful? Yes
Dawn K, General Manager at Ramada Summerset/Rapid City West, responded to this review

Your description of "great stay" in regards to our hotel has brought genuine smiles to the faces of the entire staff at our property. It means so much to all of the Ramada Summerset/Rapid City West employees to hear that we are getting it right!! It is our goal to make sure that all guests feel they have had a... More

Rochester, Minnesota
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

These folks are definitely doing their best with what they have. This is definitely not a 4-star hotel, but it is most certainly a 4 out of 5 on my value chart. Great, friendly service on arrival. Clean, well-appointed room. Adequate breakfast in the morning. Work a little harder on the coffee and I might have been even tempted to... More

Was this review helpful? Yes
Dawn K, General Manager at Ramada Summerset/Rapid City West, responded to this review

Thank you so much for your kind review of our hotel. It is so nice to see that guests feel we are doing our job:) We are confident that what we offer our guests is viewed as valuable. The Ramada Summerset/Rapid City West is not a 5 star hotel-- however, we believe that we offer a 5 star service!! Please... More

Cantonment, Florida
Top Contributor
111 reviews 111 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I usually don't stay at Ramada because the rooms are run down. I stayed here 3 years ago with friends and it was a nice stay. The staff was friendly and the rooms were clean. Also, the price is lower and I like the rustic look of the hotel. I guess you get what you pay for. First they screwed... More

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Dawn K, General Manager at Ramada Summerset/Rapid City West, responded to this review

The Ramada Summerset/Rapid City West is so sorry that you were disappointed in your stay at our hotel. We understand your frustration with the reservation confusion. I would just like to take the opportunity to make you aware of a few things regarding your reservation. I feel they may assist you in potential problems in future call in or online... More

Jerome
1 review
3 of 5 stars Reviewed 3 weeks ago

The room was clean. The roll away bed was aweful. The pool was like swimming in a bottle of chlorine.

Review collected in partnership with Ramada

Was this review helpful? Yes
Dawn K, General Manager at Ramada Summerset/Rapid City West, responded to this review

Thank you for your review of our hotel. We are sorry for any inconveniences you had experienced. I made sure to go over the pool log with our maintenance engineer regarding your complaint of chlorine. He explained that we test our pool daily to regulate the levels. We will continue that process while taking notice of any strong chlorine smells.... More

Las Vegas
Top Contributor
78 reviews 78 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Perfect location for going north to Sturgis or south to the monuments and Custer State Park. Right off of I-90, makes this very easy to get in and out of for attractions around this area. They do have a small bar with some slot machines, but mostly friendly staff and nice clean rooms.

Was this review helpful? Yes
Dawn K, General Manager at Ramada Summerset/Rapid City West, responded to this review

Thank you so much for the positive review of the Ramada Summerset/Rapid City West!!! Our location is an excellent choice for both touring the Black Hills and attending the Sturgis motorcycle rally. We have big plans for the 75th anniversary of the rally. Make sure to give us a call to get your reservation in as soon as we open... More

North Augusta
1 review
4 of 5 stars Reviewed 4 weeks ago

Pleasant staff, comfortable rooms, and a great price make this a great place to stay. Indoor pool and nice breakfast make an even better value. Ramada's dedication to quality and value make it the place to stay.

Review collected in partnership with Ramada

Was this review helpful? Yes
Dawn K, General Manager at Ramada Summerset/Rapid City West, responded to this review

It is so very rewarding to read reviews such as yours:) The staff at Ramada Summerset/Rapid City West takes great pride in the work we put into making our hotel a great place for guests to stay. We take all reviews very seriously. It is our goal to offer both an exceptional property and outstanding customer service. Thank you for... More

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Additional Information about Ramada Summerset/Rapid City West

Address: 7900 Stagestop Road, Rapid City, SD 57718 (Formerly Super 8)
Phone Number:
Location: United States > South Dakota > Rapid City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ramada Summerset/Rapid City West 2*
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Also Known As:
Ramada Rapid City West Hotel Rapid City
Ramada Black Hawk
Black Hawk Ramada
Ramada Hotel Rapid City

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