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Country Inn & Suites by Carlson, Rapid City

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2321 N Lacrosse St, Rapid City, SD 57701
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Country Inn & Suites by Carlson, Rapid City
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Country Inn & Suites by Carlson, Rapid City
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525 reviews from our community

Traveler rating
    252
    131
    68
    37
    37
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193
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66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

The rooms were exceptionally clean. People were pleasant. Breakfasts awesome. homemade cookie smell was a mystery until the next day when we found out that you bake the fresh just for us! The lending library was fantastic-keep up the good work. It felt like "home" Jean Worlie

Was this review helpful? Yes 1
Virginia City Highlands, Nevada, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

We chose this place for a long weekend trip for our anniversary. It was a good rate and they allowed our dogs (for a fee). The room was a suite, and had a good amount of elbow room. What didn't work over the length of the stay? (1) the tub was clogged. By the time my wife was done showering,... More 

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Johnnie S, General Manager at Country Inn & Suites by Carlson, Rapid City, responded to this review

Thank you for taking the time to write a TripAdvisor review regarding your recent stay at the Country Inn and Suites. Please allow me to apologize on behalf of our entire hotel for failing to meet your expectations during your recent visit. I have spoke to my staff about your concerns and I assure you we are working diligently to... More 

Winner, South Dakota
2 reviews
4 of 5 stars Reviewed 1 week ago

The room was nice & clean. Big with a fridg & microwave. Plenty of towels, soap, shampoo, lotion. Everything. The only problem was a pump running next to our room & it was very loud, but we were next to the elevator so that was probably it. The people at the front desk were so helpful & friendly. One was... More 

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Johnnie S, General Manager at Country Inn & Suites by Carlson, Rapid City, responded to this review

Thank you for taking the time to review out hotel. I am thrilled to hear that you enjoyed your stay. I would like to also thank you for making us aware of the noise issue that you experienced so that we can look into it. We hope to see you again if you return to the Rapid City area. Johnnie... More 

United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 2 nights and would happily have stayed longer, but then I had a great room (suite) so think that helped. I was also at the front of the hotel so although I was looking out over the truck stop opposite, there were some mountains in the distance that provided me with some spectacular sunrises. The room... More 

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Johnnie S, General Manager at Country Inn & Suites by Carlson, Rapid City, responded to this review

Thank you for taking the time to review our hotel. I am thrilled to hear that you enjoyed you stay with us. On behalf of the entire staff at the Country Inn and Suites I would like to thank you for your business. We hope to see you again if you return to the Rapid City area. Johnnie Sack GM More 

Eagle Butte, South Dakota
1 review
2 of 5 stars Reviewed February 17, 2015

The shower curtain rod was coming out of the wall and there was a gaping hole where it should be attached to the wall... the bathroom floor was dirty. The lobby was dirty. The coffee bar was not kept clean. I liked the store, pool... the hot tub was lukewarm.. the beds comfortable. There was no real blanket on the... More 

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Johnnie S, General Manager at Country Inn & Suites by Carlson, Rapid City, responded to this review

Thank you for taking the time to tell us about your recent stay with us. I want to apologize that you visit fell below your expectations, as well as ours. If you would like to discuss your visit further you can contact me directly at the hotel at 605-394-0017. Thanks for you time. More 

Terrytown, NE
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 11, 2015

The hotel itself was pretty decent. The room was good-sized, the beds were comfortable, and the breakfast buffet was good (when they restocked it... which they had to do several times and that always took time). We were supposed to check in at 3 but had to wait until almost 4 before our room was ready. I always feel like... More 

Was this review helpful? Yes 1
Johnnie S, General Manager at Country Inn & Suites by Carlson, Rapid City, responded to this review

Thank you for taking the time to review our hotel. On behalf of the entire staff at the Country Inn and Suites we are thrilled to see you enjoyed your stay. We will also look in to the issues that arose during your stay. Thank you for letting us know. We look forward to seeing you in the future if... More 

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