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AmericInn Lodge & Suites Rapid City

1632 Rapp St, Rapid City, SD 57701
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AmericInn Lodge & Suites Rapid City
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Ranked #37 of 52 Hotels in Rapid City
A recent review
3 of 5 stars reviewed 2 weeks ago
thereeds_2704 Edinburg, Texas, United States
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367 reviews from our community

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    43
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    59
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163
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Check in around around 6pm and went out for dinner. When we came back around 8 we were surprised to see there was no shower curtain and the front desk was rude about getting us one. Side entrance door was broken and key wouldn't work. Had to walk through the front every time.

Was this review helpful? Yes 1
AmericInn L, Front Office Manager at AmericInn Lodge & Suites Rapid City, responded to this review

I am sorry to hear that your stay fell short of expectations on your recent visit. Your room certainly should have come equipped with a proper shower curtain, and I apologize for both the oversight, and that your interaction with our front desk was less than the stellar customer service we always strive for. It's our hope that you will... More 

Edinburg, Texas, United States
Top Contributor
132 reviews 132 reviews
33 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was a bit hesitant to stay here due to some of the reviews, but the price was very competitive next to other chains nearby. For us the main feature was that it had an elevator--we are traveling with a toddler, so we have lots of gear to pack up. Parking & wi-fi are included with your rate. We went... More 

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South Dakota
1 review
3 of 5 stars Reviewed 4 weeks ago

Do not use online reservation system with this hotel, you do not get the room you reserve. I reserved a suite online, but got a regular room, then ended up having to keep the room because the hotel was booked and still paid the price for the suite! Other then the reservation mishap, the room was ok. Hotel was clean.... More 

Review collected in partnership with AmericInn Hotels and Suites

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AmericInn L, Front Office Manager at AmericInn Lodge & Suites Rapid City, responded to this review

I'm sorry to hear there was a problem with your reservation. Third party booking sites often juggle so many hotels with so many different room types, that it's easy for confusion. Most nights we would be able to upgrade to a suite without much difficulty, it's just unfortunate that it happened on a sold out night where we had no... More 

Germantown, Ohio
Senior Contributor
22 reviews 22 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Several adds for $39.99 rooms ....but at the desk only had $70 room.... The breakfast looked ok but food allergies prevented me from eating. It was clean friendly staff..... Would stay again but only if we call ahead to secure the best rate. Does have wifi

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Anchorage, Alaska
Top Contributor
141 reviews 141 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed February 7, 2015

Great place to stay and feel welcome. The rooms were clean and the pool and hot tub were wonderful, especially the fun waterslide. Sauna didn't work. Clean workout room, laundry room to use and they even had a mini game room to enjoy. They have a mini store if you want to purchase some snacks for your room. Breakfast had... More 

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 4, 2015

I noticed the price advertised on the sign was cheaper than I payed through Priceline. I kindly inquired with Heather if it would be possible to refund the difference. She rudely interrupted me and said "that's what happens when you go through a third party." I accepted this response, but asked her nicely if she could at least tell me... More 

Was this review helpful? Yes 3
Mitchell, South Dakota
1 review
1 of 5 stars Reviewed February 2, 2015

Just read the post from March 13, 2014 from the "business traveler" and had to let you all know about our weekend. My boyfriend and I went out to the Black Hills Stock Show on Jan. 29 2015 and stayed 2 nights at this AmericInn. When we checked out, our Destination Fee was $7.95 per night! It went up $3.00... More 

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AmericInn L, General Manager at AmericInn Lodge & Suites Rapid City, responded to this review

Shannon, I would like to personally apologize that our Guest Benefit Card was not explained at check in time. This program is completely optional and I have refunded the fee for both nights. Please, feel free to contact me at 605-343-8424 so we can discuss this issue further. Thank you, Stephen Culp General Manager More 

Pierre
1 review
5 of 5 stars Reviewed January 26, 2015

I recommend this place, they have been updating the motel, installing new carpet. My room had just had new carpet installed, bed was comfortable nice suite and good wireless internet that I use with good download speed

Review collected in partnership with AmericInn Hotels and Suites

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South Dakota
Contributor
20 reviews 20 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 11, 2015

The staff was very friendly and the lobby and public restroom was very clean. The rooms were also clean, but you can tell that things are becoming worn and outdated...the beds/linen/towels are starting to be very thin and old appearing. The breakfast...well, it's just terrible.

Was this review helpful? Yes 1
Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 24, 2014

I stayed at this hotel during a road trip from Seattle to Minneapolis. I wanted a hotel with a pool slide/mini water park and this hotel did the trick. The staff is friendly, room is good, nothing outside of the norm and in general it was a nice stay. Breakfast is poor, not many options but kids emjoyed it, however... More 

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AmericInn L, Front Office Manager at AmericInn Lodge & Suites Rapid City, responded to this review

Thank you for taking the time to let us know how your stay went. We're proud to offer a waterpark for our guests, and glad you could take advantage of that. We're sorry to hear our breakfast was less than stellar, and will look into what other options we can provide. Please come back to visit the next time you're... More 

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