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Hilton Garden Inn Rapid City

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815 East Mall Drive, Rapid City, SD 57701
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Hilton Garden Inn Rapid City
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Hilton Garden Inn Rapid City
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444 reviews from our community

Traveler rating
    271
    124
    28
    11
    10
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128
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75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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1 review
4 of 5 stars Reviewed 4 days ago NEW

Loved the room. Walls somewhat thin. I could hear the room next to mine. The bed was awesome. It was warm and snuggly. There was a snack shop that was very handy and reasonably priced. The staff were friendly and very helpful.

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Denton, Texas, United States
Top Contributor
163 reviews 163 reviews
24 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a fairly new hotel. The lobby area is excellent and the rooms are very nicely appointed and roomy. It has the usual pool, exercise room and spa and all are very well kept. The breakfast in the morning was very nice with plenty of options including buffet. Dinner was nice and menu selection was very good. The hotel... More 

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Dallas, Texas
Contributor
12 reviews 12 reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here 5 nights over the Memorial Day holiday. Hotel was nice, clean and quiet. Hotel breakfast and dinner were very good and reasonable. My only negative was that we had to ask 3 times before we got the foam pillows that we requested. We had also requested a late check out 2 days before we... More 

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Grand Saline, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

This is a beautiful hotel, we were greeted as HH members at arrival and reservation noted. However, the room we were given was already occupied, so we returned to the lobby where we were given another room and complimentary breakfast tickets. We went to the bar and was greatly disappointed the hotel did not have a license for alcohol, so... More 

Review collected in partnership with Hilton Garden Inn

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2 reviews
1 of 5 stars Reviewed 1 week ago

My Visa bill was hit with what appeared to be two different room charges, each a different price. I could not get the hotel to respond to my phone calls. I called for three days straight, twice in one day and was told the same thing, the person who handles that type of issue was in a meeting and they... More 

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Hilton Garden I, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear Susan W, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have... More 

Winner, United States
1 review
4 of 5 stars Reviewed 1 week ago

The front desk person on our arrival was foreign & didn't understand some things I asked. She had no idea what an in-room safe is. Make sure your front desk person understands everything otherwise you may have charges you didn't think you would have

Review collected in partnership with Hilton Garden Inn

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Pittsburgh, Pennsylvania
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel staff was friendly and efficient. Checking in was quick and easy as was checking out. The breakfast buffet was varied and cost $9.95 (pre-tax). You also have the option of ordering off a menu if you don't want the buffet. The bar in the evening had several choices on tap and a decent selection of bottled beers. The... More 

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Pittsburgh, Pennsylvania
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Comfy beds and well-equipped rooms made my stay at this hotel very pleasant. It was close to my business location and had easy access to the highway. In addition, the staff -- from the front desk, to the wait staff -- were very friendly and helpful. The breakfast buffet was substantial (it cost $9.95) andfilling. You could also order breakfast... More 

Review collected in partnership with Hilton Garden Inn

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Fort Collins, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed in several hotels in Rapid City, SD. I have also visited several others in order to organize an executive trip in the area. The Hilton Garden Inn is, in my opinion, the best choice. Clean, recent, helpful staff.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Seattle, Washington, United States
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I can't say enough. The staff was very helpful and friendly. When we checked out the front desk clerk asked me if there was anything different they could do to make our stay better.. Who asks that in today's world? I thought it was a great question. Anyway the handicapped room was great. The bathroom was roomy and laid out... More 

Was this review helpful? Yes 1
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