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Hilton Garden Inn Rapid City

3.0 of 5 815 East Mall Drive, Rapid City, SD 57701
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Certificate of Excellence 2014
Hilton Garden Inn Rapid City
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Hilton Garden Inn Rapid City
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401 reviews from our community

Traveler rating
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    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here last month and it was a good stay. I did not spend much time in the room because I was sightseeing, but it was convenient to the interstate and the rooms were clean. The adjustable aspect of the bed was hard to find so I did not see it the first night. I found it on the... More

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Sydney
Top Contributor
57 reviews 57 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Brand new hotel, feels like they have just taken off the plastic wrappers. Huge spacious rooms, big bathrooms and best of all the beds are incredibly comfortable for a great nights sleep. The staff were amazing even calling our room about 30 mins after we checked in to make sure all was to our liking. We were also very impressed... More

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1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was comfortable, clean and the rooms were large and spacious. Very close to airport and Mount Rushmore. Shopping nearby and great places to eat. It felt like home away from home. Loved the hotel breakfast and the staff. Very impressed.

Review collected in partnership with Hilton Garden Inn

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Scunthorpe, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was certainly a good find. All the staff we're amazing, helpful and friendly. The whole hotel was immaculate, the entrance and breakfast area was an absolute pleasure to be in. Breakfast was well presented with plenty of choice. The pool are was always clean and warm. It is ideally placed to get to restaurants and all major attractions... More

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Gilllette, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place is amazing. It's beautiful inside and out. The hotel staff was amazing. Rooms are big and beautiful. I love the walk in glass shower. Close to shopping and dining. Hobby lobby is really close if you love Hobby lobby. Close to intestate-easy off and on to your next destination.

Review collected in partnership with Hilton Garden Inn

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New York City
Senior Contributor
44 reviews 44 reviews
37 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here because I wanted to visit Mt Rushmore and Badlands National Park. The check-in process seemed rather casual. On the first full day I came back to my room late in the afternoon to find my room not cleaned yet. When I called the front desk I was told "They were busy" and the woman would have to... More

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Hilton Garden I, Front Office Manager at Hilton Garden Inn Rapid City, responded to this review

Thank you for sharing your experience with us. I truly appreciate the feedback and I am sincerely sorry we were not able to provide you with exceptional customer service. I have discussed the issues you presented concerning communication within and between the departments with the other department heads, and we are working on fixing those issues. We are always looking... More

DFW Texas
Top Contributor
117 reviews 117 reviews
35 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 16, 2014 via mobile

but there were a couple of retractions. First of all, I think it's time for HGI to dump the adjustable comfort beds. Our first night in Rapid City was difficult for my wife because the bed was too hard and would not adjust. We reported it to the front desk and their maintenance folks made some corrections for the next... More

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Hilton Garden I, Front Office Manager at Hilton Garden Inn Rapid City, responded to this review

Thank you for taking the time to review your recent experience. I am sorry to hear about the problems that occurred with the beds and with your breakfast service. I am however glad to hear that both issues were fixed during your stay! We appreciate the feedback and look forward to your next visit! Shannon P. More

sioux falls, United States
1 review
1 of 5 stars Reviewed October 16, 2014

I was disappointed in the room quality and bed. The room was not sold as a handicapped/nursing home type room. the bed was terrible and the room smelled like a nursing home. I would definitely make sure you understand what type of room you are getting. The beds were TERRIBLE and my wife slept in our car if that tells... More

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I, Front Office Manager at Hilton Garden Inn Rapid City, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re sorry that your room and the comfort of your bed didn’t live up to your expectations. Also, thank you for letting us know that your room type was not properly communicated at time of booking and I'm sorry we were not able... More

New York
Top Contributor
97 reviews 97 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 13, 2014

From the moment my husband and I arrived at the Hilton Garden Inn, we were made to feel welcome. We were in a king junior suite, facing East Mall Drive, so we did not notice any traffic noise as has been noted in other posts. The room was clean with lots of space. I tried to note the names of... More

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Hilton Garden I, Front Office Manager at Hilton Garden Inn Rapid City, responded to this review

I am glad you had a wonderful time during your stay with us! I will be sure to pass on your compliments to the staff members you mentioned that stood out to you! Thank you for your feedback concerning the in room safes and the lighting. We look forward to being of service again. Shannon P. More

2 reviews
4 of 5 stars Reviewed October 12, 2014

Got to the hotel late, unfortunately hotel was sold out so we were unable to get a king room. The room was clean, only complaint was it was very warm and unable to adjust the thermostat to cooler. Stayed at 75. Was able to open the window a little. But was still warm. Breakfast is very good and plentiful. Staff... More

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Hilton Garden I, Front Office Manager at Hilton Garden Inn Rapid City, responded to this review

Thank you for your feedback in regards to your overnight stay in Rapid City. We appreciate your feedback and strive to make every guest experience an enjoyable stay. I have passed on your issues with the HVAC system to our maintenance team so they can look into it further. Thank you again! More

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Additional Information about Hilton Garden Inn Rapid City

Address: 815 East Mall Drive, Rapid City, SD 57701
Phone Number:
Location: United States > South Dakota > Rapid City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Rapid City 3*
Number of rooms: 121
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Also Known As:
Hilton Garden Hotel Rapid City

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